Prestbury House Care Home

West Park Drive, Macclesfield SK10 3GR
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9.6 194 Reviews
  • Prestbury House Care Home, Macclesfield
Located minutes from Macclesfield town centre, Prestbury House Care Home provides 24 hour residential, nursing, dementia and respite care for individuals living in Cheshire. Purpose-built to provide exceptional 24 hour care, Prestbury House is an elegant and spacious home designed with its residents in mind. Open since 2011, Prestbury House residents benefit from living in a calm and homely environment with numerous fantastic communal features, including living and dining rooms, a hairdressing and nail salon, a dedicated activities and wellbeing room and a private dining room perfect for celebrating special occasions. Every resident has their own private bedroom with an en suite wetroom. Prestbury House has a secure landscaped garden for its residents to use as they wish, whether it be for a gentle stroll, some exercise or a cup of tea.

The expert team at Prestbury House includes an enthusiastic and creative activities and wellbeing team who plan a busy schedule of weekly activities tailored towards their residents interests.

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Care Provided by Prestbury House Care Home

  • Primary Care Categories
  • Dementia
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 75 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Nishi Gottlieb (Home Manager)
  • Admission Criteria
    • Ages 51+
  • Room Information
    • Single Rooms (75)
    • Single Rooms with ensuite Wet Room (75)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2017

Funding & Fees Guide for Prestbury House Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

  • Those care needs.

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors welcome at any time.


  • Parking

  • Ample parking available on site.


Prestbury House Care Home Reviews (194)

Total of 194, showing 121-140
9.6

Prestbury House Care Home has a Review Score of 9.6 (9.639) out of 10, based on 25 reviews in the last 2 years. Over all time Prestbury House Care Home has 194 reviews.

Overall Experience

  • 152
  • 38
  • 2
  • 1
  • 1

Date Published

194
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Review from Gillian W (Niece of Resident) published on 10 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The home was spotless, the furniture, etc. was first class as was the decor.
All the carers seemed to really care for the residents and were really kind and helpful.
They also had time for relatives.
I always felt welcome.

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Review from L C (Niece of Resident) published on 10 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt was a resident for 16 months and was treated with kindness and compassion in pleasant surroundings and a beautiful room.

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Review from B R (Son of Resident) published on 7 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff have been helpful, courteous and kind in assisting my mother's move from her own home to a residential placement.
We have already noticed significant improvements in her frame of mind and physical health.

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Review from L G (Daughter of Resident) published on 5 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The compassionate, high quality and professional care my father has received at the end of his life, has returned my faith in the health and social care sector. Too often, we only hear bad but its imperative that the message is sent out that my father and we as a family have witnessed true, committed
and kind care at this very difficult time.

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Review from Louise B (Daughter of Resident) published on 5 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care provided to my father has been exceptional. Every member of staff from the cleaners, chef, carers, nurses and management have gone above and beyond to make him comfortable, showing a level of kindness, compassion and care that has been astounding. I would recommend to any family who wants to
ensure the very best care for their loved ones. Simply wonderful.

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Review from Jean K (Wife of Resident) published on 2 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care, compassion and support provided to my husband and our family has been wonderful. I cannot thank people enough for all that they have done. A truly wonderful home with kind and caring people. I would recommend Prestbury House to anyone.

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Review from Patrick H (Friend of Resident) published on 21 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A very pleasant clean care home. Staff have been excellent and helpful.
Management seems a little disconnected from what goes on but the service from the staff is good and the facilities are excellent.
Wifi poor for visitors Skype and facetime with distant relatives was not possible.

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Review from Kenneth R (Friend of Resident) published on 17 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Clean, very friendly staff. So as much as they can in the time given.
Wi-Fi very poor for visitors.
Very nice coffee area, clean and tidy.

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Review from Rebecca J (Niece of Resident) published on 7 August 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt's just enjoyed a 3-week respite stay at Prestbury House - The team welcomed her warmly and really built up her confidence to start walking again and become more mobile. The staff looked after my Mum as a resident previously, hence it was an easy decision to suggest it to my aunt. The home and
staff offer a modern, clean, friendly spirited-environment, making it a pleasure to visit. The rooms are en-suite and very nicely decorated. I wouldn’t hesitate to recommend it to others or use the home's services in the future.

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Review from Terry S (Son of Resident) published on 30 July 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Dad came to the home as a result of the cold snap at the beginning of the year.
The staff could not have been more helpful. He speaks highly of the staff and the outings on which he has been. Having made a number of friends he has now settled very well.


The large room that he has, enabled him to

bring a number of "treasures" to make the room his. There is also ample space for his mobility scooter. There are often times that he does not take my phone calls as he is busy socialising!


As I live a long distance away, it is comforting to know that staff are easily contacted by phone and that any enquiries that I make are responded to quickly. Staff do contact me as well in order to discuss any support that Dad may require or to inform me of any developments.Thank you Prestbury House.


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Review from J P (Friend of Resident) published on 13 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff have gone over and about their duty to help my friend settle into the care home. Nothing is too much trouble. We are always made to feel very welcome when visiting.

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Review from M G (Friend of Resident) published on 13 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A welcoming home where staff are extremely helpful on the whole. Carers are very attentive. Rooms are excellent as is the food and hospitality.

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Review from I F (Daughter of Resident) published on 2 July 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother came back here after suffering a severe stroke last year. She now has complex and challenging needs. The care and attention she receives on a daily basis are second to none. From admin through to nurses and carers the whole team strive to deliver the best care, constantly reviewing their actions
and learning from feedback. The staff always make time to chat and engage with families and residents. I can see that my mother is loved and valued here and could not ask for more. Furthermore, I am always made to feel welcome at the home which itself is in a beautiful building, well maintained and looked after.

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Review from Evie H (Granddaughter of Resident) published on 24 May 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you for caring for and looking after my grandad, as a family we couldn’t have asked for anything more than the carers at this care home.

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Review from Michael S (Son of Resident) published on 21 May 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum normally lives independently with support. She stayed for 2 weeks while we took a holiday. She was well cared for, all the staff are friendly and polite. The home is spacious and light, in very good decorative order and nicely furnished. There are activities, outings and entertainment for those
who are able/wish to participate.
We would recommend this care home for consideration to anyone requiring such a facility.

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Review from Gary T (Son of Resident) published on 2 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is a fantastic place for my Mum who is here as a resident after a major stroke. We and she regard Prestbury House as her 'home' after being here a few years! From the manager to all her care staff, who are all brilliant with her, not just her care, but helping her to continue to live her life to
her fullest! She has great care and regular activities and social interaction that she wouldn't get anywhere else!! We, as a family, wouldn't want her to be anywhere else as feel it would decrease her quality of life! Great place for my Mum!!

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Review from Nick F (Son of Resident) published on 1 May 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Care provided by Prestbury House to my Mother has been very good. She has been looked after to a high standard and we are completely satisfied with the service given.

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Review from Tina T (Daughter of Resident) published on 30 April 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother has been a resident in Prestbury House for nearly six years which just about says it all! The care is outstanding and she could not be in better hands.

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Review from M H (Wife of Resident) published on 30 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We can not fault the care and attention we have received from all the staff. We have never known such kindness and love, we have been given from the lowest to the highest.

Reply from Tracey Scott, Home Manager at Prestbury House Care Home

Thank you for such kind feedback - we're pleased to be able to provide care and support to your family. Best wishes.


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Review from A G (Daughter of Resident) published on 30 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Dad has had a rough ride. However, since becoming a resident at Prestbury House, he has settled in so well. Dad is monitored and is very happy. Staff are professional, but also make you feel like it is your home too. Some pictures/things to do and look at on the dementia floor would be nice to stimulate
residents.

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Current Review Score: 9.6 (9.639)

Overview of Review Score

The Review Score of 9.6 (9.639) out of 10 for Prestbury House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 25 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.639 for Prestbury House Care Home is calculated as follows: ( (224 Excellents x 5) + (46 Goods x 4) + (12 Satisfactorys x 3) + (1 Poors x 2) + (8 Very Poors x 1) ) ÷ 291 Ratings = 4.639

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Prestbury House Care Home is based on 24 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 75 registered maximum number of service users is 15, which has been reached with 24 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 21 May 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (11)

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Meet the Team (4)

Nishi

Nishi Gottlieb

Job Title: Home Manager

Joined: 2023

Hello, my name is Nishi, and I am the Home Manager here at Prestbury House.


I have over 30 years of experience working in hospitals across the world and worked as a Registered General Nurse and midwife in India from 1990 to 1994. I have worked in care home management for over 15 years.


Working in various roles across different organisations, primarily within a care home, has given me a deep appreciation for creating a nurturing and joyful environment for our residents. I am most inspired by the opportunity to make a meaningful difference, where each person feels valued, respected and celebrated for who they are and the journey they’ve lived. My goal is to bring warmth and happiness, to make our residents feel safe, well-cared for and uplifted. Being in a care home should feel like the beginning of a fulfilling chapter, where every resident’s wishes are honoured and their days are filled with joy, dignity and purpose.


Jake

Jake Turner

Job Title: Client Services Manager

Joined: 2024

Hello, my name is Jake, and I am the Client Services Manager here at Prestbury House.


I have worked in client services for over ten years in Canada, Australia and the UK, and I am now focused on supporting the local community in Macclesfield and Prestbury.


My role is centred around making the process of looking for care as stress-free as possible. I support family members who are seeking care for a loved one and also lead community support and outreach, ensuring members of our community have the support they need.


Amy

Amy Fullard

Job Title: Senior Activities and Well-being Coordinator

Joined: 2022

Hello, my name is Amy Fullard, and I am the Lead Activities and Wellbeing Coordinator here at Prestbury House.


I was born in the Republic of Ireland and have worked in the leisure industry for 10 years as a swimming instructor and lifeguard. In 2014-15 I travelled to Australia and New Zealand, and I moved to Macclesfield in 2017. Outside of work, I enjoy spending time with my two children and our golden retriever.


Sam

Sam Brooks

Job Title: Head Chef

Joined: 2020

Hello, my name is Sam Brooks, and I am the Head Chef here at Prestbury House.


I have a Level 3 City and Guilds Hospitality and Catering qualification.