Drovers Call

186 Lea Road, Gainsborough DN21 1AN
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8.6 34 Reviews
  • Drovers Call, Gainsborough
Drovers Call pursues a relationship-focused approach to care, building strong bonds between staff and residents, as well as visiting relatives, alongside professional care standards.

A comfortable interior includes en-suite bedrooms, pleasant living and dining areas, while the home also organises access to numerous therapies that might benefit clients.

There is support for an active lifestyle as well as regular consultation to ensure provision remains up-to-date with requirements.

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Care Provided by Drovers Call

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 60 Service Users
  • Privately Owned
  • Dementia Care Types
  • What are the different dementia care types?
  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia
  • This is a home that cares for residents with different stages of dementia. They have a separate unit for residents with verbally or physically aggressive behaviours.
  • Care Offered
  • Alzheimer's
  • Challenging Behaviour/Psychosis
  • Huntington's Disease
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Sheila Mitchell (Registered Manager)
  • Admission Criteria
    • Ages 50+
  • Room Information
    • Single Rooms (60)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2017

Funding & Fees Guide for Drovers Call

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,000
    • Self-Funded Residential Dementia Care from £1,000
    • Self-Funded Nursing Care from £1,000
    • Self-Funded Nursing Dementia Care from £1,000
    • RESPITE Self-Funded Residential Care from £1,000
    • RESPITE Self-Funded Residential Dementia Care from £1,000
    • RESPITE Self-Funded Nursing Care from £1,000
    • RESPITE Self-Funded Nursing Dementia Care from £1,000
  • (these prices are only a guideline, please contact Drovers Call to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

Drovers Call Reviews (34)

Total of 34, showing 21-34
8.6

Drovers Call has a Review Score of 8.6 (8.584) out of 10, based on 5 reviews in the last 2 years. Over all time Drovers Call has 34 reviews.

Overall Experience

  • 23
  • 10
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Date Published

34
5
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5
29

Review from Justin B (Grandson of Resident) published on 27 November 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager and her team were absolutely first class in caring for my grandfather after he became very poorly, we were upset about putting him into a nursing home as he isn't the nursing home type, however, the whole care team at Drovers Call exceeded our expectations. The manager is extremely hands-on
and throughout what was a very stressful and emotional time we were offered whatever we needed without any hesitation. The Managing Director of the company even took the time to visit our room and introduce himself to me and my mother and to see if we required anything, one of the care team also came in on her day off to check on and sit with my grandfather for the best part of an hour which showed how much they care. Home is spotlessly clean, care standards are way above what we expected, food excellent. What more can I say other than it was the best choice we could have made, thank you, thank you, thank you, Drovers Call. May we wish you all the best for the future.

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Review from Paul H (Son of Resident) published on 23 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been moved on from several homes which couldn't cope with her behaviour. I would have no hesitation in recommending Drovers Call.


It has always met mums needs, with excellent staff care, good food and generally looking after her with considerable care. The was before the change to small

self-contained wings, with virtually 121 care. The change is very impressive, creating an even better environment for residents and staff. My praise is well deserved. A happy and safe environment.

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Review from Sheila K (Wife of Resident) published on 15 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is the second time my husband has been to stay at Drovers after a spell in hospital. The welcome (to both of us) was genuine and he immediately settled in. The staff (both old ones he had met before and new ones) are exceptional doing their very best to help him get his strength and confidence
back. I think it takes very special people to fo this job of caring and they have them at Drovers. I am made very welcome when I go every afternoon and I know the welcome is genuine.

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Review from Betty S (Resident) published on 26 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very satisfactory.

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Review from H T (Friend of Resident) published on 24 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It is very hard to put into words what a special place the Drovers Call Nursing Home is. Where to start? From the warm, friendly welcome and much-needed cup of tea when we very first visited the home, to the feeling of care and compassion for the extended family unit during our time there. The level
of service and care has been constant and excellent. The staff, from the manager to the maintenance engineer, have been professional and caring and the home-cooked food has been delicious and lovingly prepared. Although not needed in our case, the activities for the residents are wide ranging and plentiful. I enjoyed coming into contact with several residents and during our chats as I came and went, they were friendly, happy and engaged.

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Review from Yvonne F (Daughter of Resident) published on 27 March 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

ABOVE & BEYOND!!!


Thank you to the Manager and her experienced professional team at Drovers Call for the exceptional levels of care that were given to my father. I was recommended to consider Drovers Call by a trusted friend.


Initially reluctant to consider nursing homes I met the Manager at

Doncaster Hospital to assess my father. I felt confidence in her judgement instantly, she clearly identified dads needs and with her warm, friendly and compassionate nature I knew this felt right.


At such a difficult time we felt supported in every way. I cannot fault how he was cared for, I want to thank every member of the team from the carers, nursing staff to the kitchen team and cleaners who were so respectful to my father, myself and my family. We were offered anything we needed, nothing was too much trouble.


Drovers Call was a perfect choice and I cannot thank them enough. 5-star service, it is important to me to make my experience known to all, thank you again for everything.


Reply from Lisa McFarlane, Registered Manager at Drovers Call

Thank you for taking the time to share your experience and to recognise the skills of all the team members. It is very much appreciated.


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Review from L B (Resident) assisted by family/friend published on 14 February 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff deserve a medal for the way they conduct themselves, for their kindness and their helpfulness. They are always there to talk to and I enjoy the activities, which are very varied. I particularly like the visiting 'PAT dogs'
There is everything you could wish for, for care. It is faultless.

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Review from P C (Husband of Resident) published on 24 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband was settled in well with his own en suite room and staff were attentive to his needs dietary and personal care. Staff are polite and caring and have a happy demeanour. Its obvious that the staff are efficient and available at all times for the residents. They spend time talking to them, the
day is organised to a high standard.

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Review from John T (Partner of Resident) published on 7 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am delighted to see such caring and compassionate staff with a real personal touch. I have visited friends and relatives in many care homes but I can honestly say that I have never encountered such a personal touch. The manager has a true vocation for empowering staff and this shines through. On my
first visit, a member of staff told me it was like a family. It really is. This is the best care home I have seen.

Reply from Lisa McFarlane, Registered Manager at Drovers Call

Thank you very much for your kind words. Your positive persona adds a special something to our home!


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Review from Brian L (Son of Resident) published on 24 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are cheerful and friendly and approachable home is clean and tidy and he eats well now. Never thought he would settle into a home life but he has and is happy there.
He joins in on all the outings and activities and enjoys them.
We know he is in a safe environment and is well cared for and is
happy.

Reply from Lisa Mcfarlane, Registered Manager at Drovers Call

Thank you for taking the time to review our service. It is a pleasure to care for your father. His smile and happy persona add to our home and staff morale.


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Review from Claire H (Daughter of Resident) published on 4 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Nothing is too much trouble for both the staff and management. My father is a resident and my mum was until her recent death. I don't know what I would have done without their support for myself and my father and family. They all feel like a part of our family and my dad is so happy in the nursing home.
When my mum was dying, they were fantastic, feeding us and making a room up for us. Mum's funeral went from there and they prepared drinks for everyone. Brilliant!

Reply from Lisa McFarlane, Registered Manager at Drovers Call

I know you always praise the staff in person when you visit. Thank you for taking the time to formally recognise the care and support we provide.


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Review from Philip L (Son of Resident) published on 28 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Since my father came to this care home I have found the staff helpful and understanding of my father's needs. He has suffered many falls prior to his arrival and now the carers have been able to manage his dementia/problems very well. I am very pleased with the care he is now receiving and would like
to thank the manager and all her staff for their hard work.

Reply from Lisa McFarlane, Registered Manager at Drovers Call

Thank you for taking the time to acknowledge the progress your father has made since residing at Drovers Call and the skilled efforts of all our staff.


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Review from Eileen B (Wife of Resident) published on 29 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband moved to Drovers Call after a bad experience in another home. He settled in and was happy from the very first. Unfortunately his condition has worsened and he is now end of life care. The compassion from all members of staff has been impeccable, he is calm and comfortable with no pain, this
is what I wanted for him.

Reply from Lisa McFarlane, Registered Manager at Drovers Call

It is so nice to be recognised for the standards we deliver. Thank you


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Review from Denise M (Relative of Resident) published on 28 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad was sent here from another care home onto the secure unit. The care he is receiving is wonderful, second to none! I would highly recommend anyone using this care home because their loved ones will be treated with dignity and respect. Now my dad has reached end of life care, the support we have
received has been amazing for him and my family.

Reply from Lisa McFarlane, Registered Manager at Drovers Call

It was a privilege to care for your dad. I am grateful that you have taken the time to write such kind words. I will be sure to share this with all the staff. Thank you


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Current Review Score: 8.6 (8.584)

Overview of Review Score

The Review Score of 8.6 (8.584) out of 10 for Drovers Call is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 5 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.9 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.667 for Drovers Call is calculated as follows: ( (38 Excellents x 5) + (19 Goods x 4) ) ÷ 57 Ratings = 4.667

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.917 Points relating to the number of positive Reviews for Drovers Call is based on 5 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 = 3.5

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12. 5 Positive Reviews ÷ 12 = 0.417

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 6 Jun 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (4)

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Sheila Mitchell

Job Title: Home Manager

Joined: 2024

Sheila has over 40 years of NHS experience working as a registered nurse and midwife. She left the NHS 10 years ago to work in adult social care as a nurse. Over the years she worked her way up to deputy manager, home manager and regional manager. Missing the ‘home life’ Sheila has now returned to a role she truly loves – Home Manager and we are proud to have her at Drovers Call.


Sheila's vision is for Drovers Call to be an outstanding home, where everyone is cared for how they want to be cared for by staff who are recognised for their true value.


Julie

Julie Whittingham

Job Title: Head Administrator

Julie takes care of all administration duties within the home and values each and every resident's individual personality, as well as promotes a strong teamwork ethic within the home.


Lauren

Lauren Deeble

Job Title: Receptionist

Joined: 2023

Lauren joined Drovers in October 2023 and has quickly become a vital part of the everyday running of the home.


She has since started her level 3 business administration qualification.


Lauren loves the interactions with residents and the families and being part of a great team, helping out wherever she can.


Trish

Trish Webster

Job Title: House Keeper

Joined: 2011

Trish started work at Drovers Call in March 2011 as part of the original staff team when the home first opened. Trish has been through all the changes over the years and has been a key member in helping the home achieve what it has to date.


Her role as Housekeeper has seen her grow and develop a team of 6 people, proudly supporting her team to grow and move across to other departments such as kitchen, care, and maintenance. In 2018, Trish has been Infection Control link, Trish enjoys her Job and working for Knights Care. Trish has recently been nominated for a “Behind the Scenes” award, through LinCA.