What types of Care is The Hawthorns Care Home registered for?

Older Person Care, Dementia, Respite Care, Mental Health Condition, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does The Hawthorns Care Home provide?

Palliative Care, Day Care, Convalescent Care, Separate Specialist Dementia Care Unit, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does The Hawthorns Care Home have?

There are 72 Single Rooms and 1 Couple/Companion Room.

What are the Facilities & Services at The Hawthorns Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is The Hawthorns Care Home to the centre of Southampton?

1.9 mile(s) as the crow flies, distance by road may be significantly further.

The Hawthorns Care Home, Woolston, Southampton, Hampshire SO19 9FF

Review from Tracey B (Daughter of Resident) published on 3 March 2025
Submitted via Website • Report

Overall Experience

Sadly, my mum passed away two weeks ago (at Hawthorns) having lived there for the last 4 years. Mum had dementia and I found choosing a care home for her, incredibly stressful, as I had no experience of the care system and you hear so much, in the media, that is negative.
I need not have worried. Hawthorns

soon became our second home and the staff, our extended family. Mum was happy there and she was cared for with kindness and compassion. As a family, we have so many wonderful, precious, memories of Mum's time at Hawthorns.
The manager's door was always open and if we ever had any concerns (rarely!) we could always speak to him, or his team.
During the last few days of Mum's life, the manager, his deputy and the staff could not have been kinder. Mum was treated with dignity and such incredible care and, as a family, we felt loved and supported, as the team gently guided us through those last few days.
We will be forever thankful to them all.

Reply from Mawuli Mensa, Home Manager at The Hawthorns Care Home

Thank you for your kind words, which I've shared with the team. Your mum was a pleasure to care for, and we're so pleased you were happy with the support she received. Wishing you and your family all the best. Mawuli

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Review from Jon B (Grandson of Resident) published on 19 February 2025
Submitted via Website • Report

Overall Experience

My nan sadly passed away yesterday. Since COVID she had been suffering from dementia, had been in homes ever since and particularly spent her final years at The Hawthorns. I've questioned over the years what sort of life or living it is to be stuck in a home and never leave but The Hawthorns and all

its staff have thankfully made this seem OK. They have taken such phenomenal care of not just Nan but of all of our family the entire time. Nan was treated with such dignity and care, we felt like everyone at The Hawthorns had taken the time to get to know her and were clearly very fond of her. Every one of my family, from my parents down to our youngest children, was always made to feel extremely welcome and every member of staff has grown to feel like an extended family. This last week has been incredibly tough but the compassion and hospitality that we were shown made it all so much easier to deal with. I couldn't thank the staff highly enough and will miss them all dearly. Thank you.

Reply from Mawuli, Home Manager at The Hawthorns Care Home

Thank you for your kind words. It was a privilege to care for your nan, and we're grateful to have been part of her journey. Your appreciation means a lot to our team, and we send our heartfelt condolences to you and your family.

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Review from Charles W (Husband of Resident) published on 24 January 2025
Submitted via Website • Report

Overall Experience

My wife has been a resident in Hawthorne Care Home for approximately 6 months with dementia, her condition started approximately seven years ago but with the pandemic it worsened so unfortunately she had to be admitted to a care /nursing home. The staff have to put up with many challenges and they cope

very well with my wife's. The care she receives from the staff is excellent, her communication is very difficult to understand but with the professionalism of the caring staff they manage very well. I find the management very professional, understanding, friendly and very obliging in any information you ask them. I as her husband don't like to see my wife in care but with the wonderful care, attention, and dignity that is provided by the whole of the staff I know that I have made the right choice.

Reply from Mawuli, Home Manager at The Hawthorns Care Home

Thank you for your kind words, which I have shared with the entire team! It is our privilege to care for your wife at The Hawthorns, and it's always a pleasure to see you when you visit.

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Review from I L (Sister of Resident) published on 13 January 2025
Submitted via Website • Report

Overall Experience

My sister was very disturbed when she moved to The Hawthorns, by a hospital stay, and then coming to a new place. Her mental state made it difficult for her to be trusting, and she, at first, refused food, drink, and medications, and was unkind to staff. The staff have taken her fears and preferences

on board and gradually gained her trust. Their patience is unending, and they know when to cajole and when to let her simmer down. Nursing my sister can't have been easy for them, and sometimes it must have been very concerning. Their liaison with the local GP is particularly good, as is their attention to her day-to-day health. In the last three weeks, she has calmed down amazingly. She is eating and drinking and accepting her meds. She is interacting well with staff, and taking much more interest in life, people, and events. Her paranoia has reduced massively. She was appreciative when lent a CD player (likes classical music), and a screen on which she can watch wildlife programmes.

Reply from Mawuli Mensa, Home Manager at The Hawthorns Care Home

Thank you for your lovely review. Everyone at The Hawthorns truly enjoys taking care of your sister, and I will make sure to share your kind words with the team.

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Review from Bill G (Son of Resident) published on 2 January 2025
Submitted via Website • Report

Overall Experience

My mum came to Hawthorns with significantly advanced dementia a bit over 4 years ago.
Her condition has presented many challenges, she has been through the pandemic and seen staff and managers come and go, but the compassion and thoughtfulness of the care she has received from all over her time has

been as consistent as I could have hoped for.
Quality of her care was my first priority and as her son and attorney, I've found the friendliness, understanding of her condition and communication of all staff, particularly the nurses and attending GP and other medical professionals, resident-centred and excellent. I have never felt concern for my mum's safety, comfort or dignity and have always been able to talk with someone when I've needed to.
Let's be clear nobody wants to find their loved ones with illness or other considerations that require the service they provide at Hawthorns despite their professionalism, but in the event, I can say I'm glad my mum was in their care until the end.

Reply from Mawuli, Home Manager at The Hawthorns Care Home

Thank you for your kind words which I have passed on to the staff. It was an honour to care for your mum, and we're grateful for your recognition of our team's compassion.

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Review from Cheryl L (Daughter of Resident) published on 7 August 2024
Submitted via Website • Report

Overall Experience

Dad arrived at Hawthorns after spending 5 weeks in hospital. The transition went well and I was kept updated with timings and days etc. Dad has a ground-floor room which is large and airy, we took his chair and a few extras to make him feel home from home. The staff from management, activity nurses

and care team are all welcoming and approachable. I've been kept informed of everything that goes on behind the scenes too, which is a comfort to my family. The stress we all felt has definitely been lifted, especially for my mum who was caring for Dad. Dad always looks clean and well-dressed, and I feel his needs are being met. Staff go above and beyond keeping him safe, well and happy!

Reply from Mawuli, Home Manager at The Hawthorns Care Home

Thank you very much for your kind words, I will share them with the team. Looking forward to seeing you and your mum on your next visit.

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Review from S C (Daughter of Resident) published on 24 July 2024
Submitted via Website • Report

Overall Experience

My mother came to the home in 2018 and was looked after beautifully the whole time she was living there.
I found the home to be well run from the top down and the carers were kind and empathetic and treated Mum with dignity always. Nothing was ever too much trouble, if I had a concern it was acted

upon swiftly and all the staff were very approachable. I never worried about Mum being in their care.
They supported me too as it became difficult to see Mum deteriorate. They are wonderful, well trained carers and perform the most vital work at the end of a person's life. I thank them from my heart and would recommend this home for anyone thinking of placing their loved one into care.

Reply from Mawuli Mensa, Home Manager at The Hawthorns Care Home

Thank you very much for your lovely words which I will share with the whole team. All the best.

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Review from C P (Daughter of Resident) published on 24 July 2024
Submitted via Website • Report

Overall Experience

My father moved into the care home on 8th July with some trepidation, however his worries were soon put aside. All the staff come to introduce themselves and welcome him the staff are friendly and cannot do enough for the people there.
The choice of food on offer is very good and offer drinks throughout

the day.
Prior to moving into the home, we had several discussions with the Manager who was so kind and understanding, he let us get the room ready for my father prior to his arrival so my father had his own things around him which helped him settle.
The manager and his staff could not be more caring, helpful and compassionate. This is a lovely care home with good-sized rooms and lovely residential and dining rooms.
I would recommend this to anyone wanting care for a loved one as you can be assured they will be well looked after and cared for.

Reply from Mawuli, Home Manager at The Hawthorns Care Home

Thank you for your lovely words, which I will gladly share with the entire team! We strive to ensure that all residents receive the highest quality of care and feel well looked after during their time at the Hawthorns. All the best.

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Review from Julie C (Daughter of Resident) published on 27 June 2024
Submitted via Website • Report

Overall Experience

My dad came to Hawthorns in December 2023. He had Dementia and he took a little while to settle in. The staff are fantastic, always there to help residents and visitors. Dad was well looked after, they were always around if you needed help and always let our mum know any information that occurred. The

entertainment people always made sure that the residents are stimulated and busy.

Reply from Mawuli, Home Manager at The Hawthorns Care Home

Thank you for your lovely words, I will pass them on to the team. All the best.

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Review from N T (Daughter-in-law of Resident) published on 26 April 2024
Submitted via Website • Report

Overall Experience

My mother-in-law has been at Hawthorns for quite a while now.
The staff are very attentive to the residents, they look after them very well and are always happy to help.
The Entertainment team try and keep the residents stimulated with varied activities and concerts.
They also make a point of celebrating

important days of the year including birthdays.
They have some great coffee mornings too when residents, family and staff get together.
The Management team are always available if required and very approachable.
They take time to speak to the residents and it shows they know their individual personalities and needs.
Any issues are also quickly resolved professionally.
They always make us feel very welcome and update us on how she has been that day.
We feel happy she is looked after when we are not there which is our main concern.

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Review from A M (Partner of Resident) published on 8 March 2024
Submitted via Postal Card • Report

Overall Experience

My previous fit partner suddenly developed a brain tumour and died within a month. The Hawthorns took him in at very short notice when his end-of-life care became too much for me at home. The manager made a room available immediately when it suddenly became so important.

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Review from K S (Daughter of Resident) published on 6 March 2024
Submitted via Postal Card • Report

Overall Experience

I always feel welcome when I visit. All the staff are accommodating. My mum is hard work for the staff but they care for her with a smile.
One of the senior staff always updates me on the health and care of my mum and tells me if it has been a good day or challenging.

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Review from P R (Friend of Resident) published on 18 January 2024
Submitted via Website • Report

Overall Experience

A very dear friend of mine was at Hawthorns for four months as she needed nursing care. During that time she was unable to get out of bed and she was not able to feed herself. The staff were always caring towards her and her needs, they fed her with patience and understanding, she was always clean.
They

responded quickly if I queried anything on my friend's behalf. My experience of the staff I came in contact with was welcoming and supportive.
At the end of my friend's life, everyone concerned including the GP, showed her, myself and her other visitors kindness and compassion.

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Review from D T (Son of Resident) published on 17 January 2024
Submitted via Website • Report

Overall Experience

Mum has been staying at Hawthorns for quite a while now and I can't fault the care she is receiving,
The staff are very attentive to mum and interact with her. The management team are very helpful. The events team try to include all residents in all the activities. Care staff are attentive to residents.

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Review from Clare B (Daughter of Resident) published on 21 December 2023
Submitted via Website • Report

Overall Experience

My dad has been at Hawthorns for a little over a year now. I have to say in his time here he has been very well looked after. The staff are always very considerate and caring. My dad is not the easiest of residents and can be very challenging for them, however they are always very kind and deal with

him calmly. This last weekend saw my dad reach 80, the home were very supportive of us spending time with him there, they allowed us to have a small family gathering in a room, they even put up some banners and balloons that made his whole day so special even after the family had left. All staff are always polite and so caring. Thank you all so much from the bottom of my heart.

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Review from Lynne B (Daughter of Resident) published on 13 November 2023
Submitted via Website • Report

Overall Experience

My mum went into the Hawthorns on 25th August 2023 straight from hospital, she was poorly at the time and we knew she probably didn't have that long left. Mum started deteriorating after a couple of weeks and sadly passed away at the Hawthorns on the 27th of September 2023. The staff, doctors and management

were all brilliant. We cannot thank them enough for the love, care and attention they gave to Mum especially the last few hours prior to her passing. Mum was happy at the Hawthorns and the staff made us feel welcome on on visits and watching interactions between staff and other residents during our visits respect, dignity and empathy were observed. Thank you to you all.

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Review from Steve A (Son of Resident) published on 14 September 2023
Submitted via Website • Report

Overall Experience

My father was discharged to The Hawthorns directly from the hospital. He has Severe Vascular Dementia. He was initially admitted into hospital with a fractured spine, in 4 places, a fractured hip, heart failure, kidney failure and pneumonia. Myself and my family had an overwhelming concern about the

care he would receive in a Nursing Home having heard so many stories in the media. I called The Hawthorns in advance of Dad's arrival and from the very first call, with a lady there, I knew my Dad was going to the right place. She was full of compassion and empathy and gave me the time to answer everything I asked. I then visited The Hawthorns and then was met by the most superb care team imaginable under what can only be described as superb management by the wonderful Manager. This man cares for the residents and the families, he and the team are genuine and I have no worries knowing my Dad is under the care of this team. It is so reassuring for our family.

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Review from Linda T (Daughter of Resident) published on 1 September 2023
Submitted via Postal Card • Report

Overall Experience

My mum was very happy at Hawthorns and the staff were so good to her and always made her laugh.
She enjoyed the coffee morning and the singers.
They were always so friendly when I came in to see her. It was my mum's shout to come to Hawthorns and she made a very good one. Thanks to you all.

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Review from M T (Relative of Resident) published on 7 August 2023
Submitted via Postal Card • Report

Overall Experience

We are very pleased with the care you give to my brother and the attention you give him. Thank you.

Reply from Mawuli Mensa, Home Manager at The Hawthorns Care Home

Dear reviewer, thank you for finding the time to review the care we provide.

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Review from Alison H (Daughter of Resident) published on 21 July 2023
Submitted via Website • Report

Overall Experience

My dad was terminally ill with stomach cancer and only survived for 2 weeks at Hawthorns. His care was excellent, the manager and all his staff are so welcoming and caring that nothing was too much trouble when they cared for my dad, they even ordered the foods he liked, although he never ate them,

as he was in the last stages. I can't thank them enough for the care they took of my dad. They also cared for me as I lost my mum 2 months before and I'm going through a very difficult time.

Reply from Mawuli Mensa, Home Manager at The Hawthorns Care Home

Thank you very much for your kind words, my team and I are honoured to have played a small part in providing some relief, comfort and reassurance to you and your family at a difficult time, but above all was knowing your father and being there for him at his most vulnerable time.

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The Hawthorns Care Home

Care Provided by The Hawthorns Care Home

Good to Know

Funding & Fees Guide for The Hawthorns Care Home

Facilities

The Hawthorns Care Home Reviews (49)

Overview of Review Score

Detailed Breakdown of Review Score

Performance

Care Quality Commission (CQC) Rating

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Frequently Asked Questions about The Hawthorns Care Home

What types of Care is The Hawthorns Care Home registered for?

What additional types of Care does The Hawthorns Care Home provide?

How many Rooms does The Hawthorns Care Home have?

What are the Facilities & Services at The Hawthorns Care Home?

How far is The Hawthorns Care Home to the centre of Southampton?

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Care Provided by The Hawthorns Care Home

Good to Know

Funding & Fees Guide for The Hawthorns Care Home

Facilities

The Hawthorns Care Home Reviews (49)

Overview of Review Score

Detailed Breakdown of Review Score

Performance

Care Quality Commission (CQC) Rating

Overall Requires improvement

Bed Vacancies

Awards / Recognitions (0)

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Meet the Team (0)

Frequently Asked Questions about The Hawthorns Care Home

What types of Care is The Hawthorns Care Home registered for?

What additional types of Care does The Hawthorns Care Home provide?

How many Rooms does The Hawthorns Care Home have?

What are the Facilities & Services at The Hawthorns Care Home?

How far is The Hawthorns Care Home to the centre of Southampton?

Overall
Requires improvement