Review from P D (Son of Resident) published on 18 July 2023
Submitted via Postal Card • Report

Overall Experience

I and my family have found the care for our mum to be excellent and very happy with the staff and care home.

Reply from Mawuli Mensa, Home Manager at The Hawthorns Care Home

Thank you so much for your kind words it means a lot to the team.

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Review from Susan K (Daughter of Resident) published on 18 July 2023
Submitted via Postal Card • Report

Overall Experience

Very impressed with everything. Clients are well cared for. Carers are very kind and polite. The food is good, clean and fresh and clients are offered with a variety of choices. The level of care is fantastic it's warm and friendly and welcoming.

Reply from Mawuli Mensa, Home Manager at The Hawthorns Care Home

Dear reviewer, we are very grateful for your kind words. We will continue to provide the best possible care.

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Review from D W (Daughter of Resident) published on 21 February 2023
Submitted via Website • Report

Overall Experience

My father was provided care by The Hawthorns team following a difficult few months in the hospital (December 21-March 22). He spent three months being well cared for, built some really positive relationships, and nothing was ever too much trouble. He returned to live alone in his flat and, unfortunately,

had two falls. Dad himself asked if he could return to The Hawthorns - as it felt more like home than home. December 22 saw him putting his flat up for sale, and he was given a choice of a few available rooms. Many of his belongings are with him, and it feels like walking into Dad's. The manager takes time to check in when we visit, and I know they check in with Dad. It is always great to visit, and many staff always seem pleased to see us! There have been some staff changes; however, many who remember Dad well remain - the newer ones are certainly getting to know him, how he likes his tea made, and to remember to ensure his meals are hot! Thanks to you all - what a testimony for a former resident asking to return!

Reply from Mawuli Mensa, Home Manager at The Hawthorns Care Home

Thank you so much for your review and kind words, I am sure the team will be pleased to know their hard work day in and day out and of course, night in and night out means a lot to you and your father, we will continue to care for your father the best we can.

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Review from Maggie M (Sister of Resident) published on 13 January 2023
Submitted via Website • Report

Overall Experience

My sister has done so well since being transferred to The Hawthorns Care Centre. She is very happy here and has gone from being withdrawn and shy to happy and animated. I'm sure this is because of the care and patience of all the staff here. They respect her wishes and allow her to make choices. My

sister enjoys the tasty meals and also the daily activities in the lounge. She likes to join in during these stimulating times.
Thank you so much all of you for your care and patience. We are so, so happy to see her doing so well.

Reply from Mawuli Mensa, Home Manager at The Hawthorns Care Home

Dear Maggie,
Thank you for your review and your kind words, the team continue to do the best they can for all the residents in their care and I hope your sister continues to improve and enjoy her time with us.

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Review from Sally A (Daughter of Resident) published on 9 January 2023
Submitted via Website • Report

Overall Experience

My mother-in-law was discharged from the hospital to The Hawthorns a few days before she died. The Hawthorns staff were very kind, warm and caring. When we visited her we found that great care had been taken in unpacking her things and making her room look homely, even though by this time she was receiving

end-of-life care. When we phoned, the staff were polite, helpful and sensitive. When we visited, the manager approached us and asked whether he could help us and made us feel very welcome. We wished that my mother-in-law could have been transferred to The Hawthorns sooner, as she was made very comfortable during her final days.

Reply from Mawuli Mensa, Home Manager at The Hawthorns Care Home

Dear reviewer, we are glad we played a small part in making your mother-in-law's last days comfortable and thank you for your kind words.

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Review from Moira K (Wife of Resident) published on 5 January 2023
Submitted via Website • Report

Overall Experience

I could not have asked for a better care home for my husband to spend the last six weeks of his life. The premises were spotless, his room was like home-from-home, and the staff, each and every one of them were absolutely amazing, not only to my husband but also to me. Nothing was too much trouble,

and there was always a shoulder for me to cry on.

Reply from Mawuli Mensa, Home Manager at The Hawthorns Care Home

Thank you very much for your kind words; it was an absolute delight for the team to be there for you and your family during a rather challenging time. Please do not hesitate to contact the home if you need anything.

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Review from N B (Granddaughter of Resident) published on 19 December 2022
Submitted via Website • Report

Overall Experience

Some staff are rude, do not turn my nan on her side when she has to be at all times. She has Parkinsons' and does not get helped to eat or any encouragement as she has Alzheimer's and needs to be encouraged to eat. She had missing cutlery and instead of getting her more or helping her find it they just

turned and said its there. Family member later found it beside her on the bed! Nan is bed-bound and she's had a jug of water left by the window completely out of reach. Clothes been moved or taken when we have a sign to say we will do her washing, amongst more things. Me and family have visited Nan and the door was wide open, she had nothing on and no blanket on her! Occasionally cold food.

Reply from Mawuli Mensa, Home Manager at The Hawthorns Care Home

Thank you for your review and sharing your experience. I am very sorry for the experience you have had, which is totally different from the vast majority of our residents and relatives. When I was made aware of your concerns, a senior member of the management team from Head Office met with your family and a full investigation was carried out and the outcome shared with your family and they were happy with the outcome.
We took on board all your concerns, I would like to assure you that our main goal is to provide the best possible care in line with our value which is ‘Providing excellent care with compassion’
Once again, I offer my sincerest apologies.

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Review from Claire S (Daughter of Resident) published on 6 June 2022
Submitted via Website • Report

Overall Experience

In my hour of need I was desperate to find Respite Care for my mum as she became very poorly with a water infection as I was exhausted from looking after her for 4 days over the Easter Period and no one was willing to help me. The Manager was brilliant and reassured me they could help my mum. I was

able to visit the next day and selected what room I would like. The day after she went in there as you can imagine I was really worried. However, there were 4 staff that gave us a warm welcome and put mum and I at our ease. The rooms are spacious and very clean. The food is lovely too. When mum went in she was very shy and didn't talk to anyone. By the time she left she was talking to the other residents which I couldn't believe! The staff are amazing kind/caring and nothing is too much trouble. My mum was there for 5 weeks and I never thought she would be able to come home so I'm extremely grateful to the staff for caring for her and making her independent again. I would highly recommend.

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Review from John T (Son of Resident) published on 24 April 2022
Submitted via Website • Report

Overall Experience

The care, love and support my mother and father get from Hawthorns is outstanding. Nothing is too much trouble and the staff are absolutely first class. The management always keep us informed of any issues and are very proactive in taking time to talk to us and Mum and Dad.

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Review from A B (Wife of Resident) published on 24 April 2022
Submitted via Postal Card • Report

Overall Experience

The care that my husband received at The Hawthornes Care Centre was outstanding, the staff (all of them) to me were so dedicated to all their roles. So friendly, happy, caring people and so understanding. The care home was clean, comfortable and welcoming to all. Patients and visitors alike. Yes this,

mine and families, is a recommendation for care, a welcoming home from home.

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Review from Sharon F (Daughter of Resident) published on 24 April 2022
Submitted via Website • Report

Overall Experience

My father was taken to The Hawthorns Care Centre for end of life care, following a short time in the hospital. The family felt anxious, fearing he would be left unattended but our fears were soon eased by the manager and his staff, who quickly addressed our concerns. Their approach was highly professional

and reassuring. We were fully aware of a limited life expectancy and sadly my father passed away after 2-weeks, but during that time, his care was faultless, dignified and compassionate. The home was immaculately clean and staff monitored him regularly, making sure dad was comfortable. Other residents looked well cared for, and staff constantly interacted with them. As dad's health deteriorated, we were kept informed and supported throughout. The staff looked after my father beautifully, with sensitivity and compassion on a level I think, hard to beat. Special thanks to the manager and five members of staff in particular, but not forgetting anyone else who was involved in dad's care, you were all wonderful.

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Review from C T (Daughter of Resident) published on 20 April 2022
Submitted via Website • Report

Overall Experience

From the moment we dropped our mum and dad off in November 2021 all of the staff have been amazing, it was hard dropping our parents off but the way the staff have interacted and shown the utmost care and consideration from day one has made us all feel very secure and comfortable in the knowledge that

they are being well looked after. The home has a welcoming ethos and the manager is always willing to help us with any questions whatever the time of day.
From reception to the admin and all of the carers, we cannot stress highly enough how much these people genuinely do care for those they support.
The home itself is very well maintained and the maintenance staff go out of their way to help with anything…the food is amazing too and there are some very good activities planned by the coordinator that takes a lot of work and the lady that arranges these is always very friendly and keen to try different activities to keep the residents happy.
The Hawthorns Care Centre is a lovely home.

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Review from D A (Daughter of Resident) published on 21 February 2022
Submitted via Website • Report

Overall Experience

Mum is very happy and is well cared for. The activities/entertainment is excellent and is very stimulating for the residents. They have a regular GP service which is great. The senior staff are always keen to have feedback for improvements.

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Review from C L (Daughter of Resident) published on 31 January 2022
Submitted via Website • Report

Overall Experience

Mum became a resident at the Hawthorns in August 2021, after having several falls at home, a decline in her health and the onset of Dementia. All the staff are really lovely and have a wonderful approach to the residents. Mum is treated with respect, kindness and there is always someone to check on

her. The staff are very friendly towards us as a family and are always ready and willing to chat to us and make sure we are happy with everything. There is a wonderful activities team that organises many different activities for the residents to join in with and they are all so enthusiastic and caring in their jobs. What was a very difficult decision for the family to make, has definitely been helped by the understanding of all the staff. I would definitely recommend Hawthorns to other families.

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Review from Cathy A (Daughter of Resident) published on 22 July 2021
Submitted via Website • Report

Overall Experience

My Dad moved into The Hawthorns in November last year following a series of falls at home and a worsening of his dementia. The staff are really lovely, from the carers to the entertainments team, maintenance staff, cleaners, catering staff, etc. They all treat my Dad with kindness and respect, along

with a bit of banter, which he loves! Staff always take the time to chat with dad (and myself on my weekly visit) and check that we are happy with everything. The team are well led by the manager who is approachable and appears to care for both the residents and the staff. (Who also put up with my many phone calls/questions leading up to my dad's admittance during the pandemic which was slightly stressful). The rooms are clean, dad says that he enjoys the food and I have been impressed by all the effort that goes into entertaining the residents with singers coming in, games organised, crafts, gardening, and the like. Overall my Dad is happy, has settled in well and I would definitely recommend this care home.

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Review from Helena P (Daughter of Resident) published on 21 July 2021
Submitted via Website • Report

Overall Experience

My father became a resident in February 2020 which was just before the pandemic. Despite the lockdowns, I had complete faith that my father would be well looked after. The staff are very welcoming, and above all, caring and compassionate towards the residents and relatives alike. I will forever be grateful

to this care home for taking such good care of my loved one.

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Review from Shannon C (Granddaughter of Resident) published on 17 September 2019
Submitted via Website • Report

Overall Experience

We had to submit a formal complaint after my Grandads time at this home, would not recommend bringing your family members/loved ones to this home for quality care.

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Review from Susan P (Daughter of Resident) published on 16 July 2019
Submitted via Website • Report

Overall Experience

My Dad became a permanent resident at The Hawthorns in August 2018. Since then, he has been treated with the utmost respect and the care is second to none. My Mum, sister and I visit as often as we can but we know that if we can't get to see Dad for any reason, he is being wonderfully looked after.

Whenever we visit, we are treated so very kindly by all the staff and they make a point of coming to talk to us and ask how we are, etc. This makes such a difference - the staff are all extremely busy, but they always make a point of saying hello - such a nice touch. I would have no hesitation in recommending The Hawthorns to anyone; it was a hard decision to admit Dad to a nursing home, but we don't regret the decision at all, knowing that Dad is living in such a wonderful environment. Thank you to everyone involved who take such good care of my Dad.

Reply from Jo Cuddy, Home Manager at The Hawthorns Care Home

Many thanks for taking the time to review our home. I will share your comments with the team.

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Review from K P (Daughter of Resident) published on 10 June 2019
Submitted via Website • Report

Overall Experience

I moved my Dad here in January from another home and although I agonised over the decision, it was the best decision I made. My Dad is so much happier here and there are always so many happy, approachable staff on duty. He has settled so well and is always treated with kindness and dignity and I am

always greeted warmly too from all staff. I had The Hawthorns recommended to me and I too would highly recommend it myself.

Reply from Jo Cuddy, Home Manager at The Hawthorns Care Home

Many thanks for taking the time to review our home, it is much appreciated.

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Review from Lyn D (Daughter of Resident) published on 19 September 2018
Submitted via Postal Card • Report

Overall Experience

The staff are very helpful and polite in all areas.

Reply from Jo Cuddy, Home Manager at The Hawthorns Care Home

Many thanks for your review of The Hawthorns.

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