The Hawthorns Care Home

Woolston, Southampton SO19 9FF

9.8 49 Reviews

Funding & Fees Guide for The Hawthorns Care Home

Funding Types Accepted

Self funding (Private)

Local Authority with Top-Up

Local Authority

NHS Continuing Healthcare (CHC) Funding

Weekly Charges per Person

Self-Funded Residential Care £1,300 – £1,500
Self-Funded Residential Dementia Care £1,300 – £1,500
Self-Funded Nursing Care £1,300 – £1,600
Self-Funded Nursing Dementia Care £1,300 – £1,600
RESPITE Self-Funded Residential Care £1,300 – £1,598
RESPITE Self-Funded Residential Dementia Care £1,300 – £1,599
RESPITE Self-Funded Nursing Care £1,300 – £1,597
RESPITE Self-Funded Nursing Dementia Care £1,300 – £1,599

(these prices are only a guideline, please contact The Hawthorns Care Home to find out the exact price for your requirements)

Facilities

Close to Local shops

Gardens

Lift

Near Public Transport

Own Furniture if required

Pet Friendly (or by arrangement)

Phone Point in own room

Residents Internet Access

Residents Kitchenette

Television point in own room

Wheelchair Access

Order by:

Review from Julie A (Daughter of Resident) published on 28 November 2017
Submitted via Website • Report

Overall Experience

I have recommended The Hawthorns 3 times, on each occasion the residents have been placed. My Mum lived here for 6 years and I can only say that I found, such an amazing team of carers, nursing staff, management, cleaning, and catering staff. Yes, I did experience some problems but found that The

Hawthorne's team regardless of who I spoke with always resolved any issues I had quickly. Yes, I recommend this nursing home, looking for the right place for your relative is really such a hard thing to do, such a huge responsibility but I have to say my final decision of placing My Mum here was one of the best I ever made. Really the staff here really do care and will do anything for you. Have faith in them they really are the best! Treat the staff here well and with respect, and you will receive the very best of care for your relative. My only regret is I am not allowed to name those who excelled themselves in the care of my Mother and myself. Heartfelt thanks to you all you are so special.

Reply from Jo Cuddy, Manager at The Hawthorns Care Home

Thank you so much Julie. I will convey to the staff.

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Review from David R (Son of Resident) published on 17 May 2017
Submitted via Postal Card • Report

Overall Experience

It is now coming up to 2 years since my mother arrived at The Hawthorns. As yet, I have never had a reason to complain, due to the excellent response from management and staff to any concerns that I have.
All family members know that no 2 days are the same but the staff have to react to all eventualities

which occur, promptly and with dignity. I visit mum 3 times a week and nearly always leave with a smile on my face. Long may it continue.

Reply from Jo Cuddy, Manager at The Hawthorns Care Home

Thank you for taking the time to review our care home, all feedback is much appreciated.

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Review from Betty V (Friend of Resident) published on 3 May 2017
Submitted via Postal Card • Report

Overall Experience

My neighbour who was a widow stayed in The Hawthorns for over two years. Usually, I visited her twice a week in the early evening. Parking spaces were always available. The home and her ensuite room were most attractive, modern, clean, comfortable and well equipped. Staff members were invariably kind,

caring and polite to visitors. I would certainly recommend this home to friends.

Reply from Jo Cuddy, Manager at The Hawthorns Care Home

Many thanks for taking the time to review our home. Your comments will be cascaded to the staff team

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Review from Jenny P (Daughter of Resident) published on 6 April 2017
Submitted via Postal Card • Report

Overall Experience

The manager was extremely supportive when dad came a resident in August 2015. His Dementia had worsened and his care home at the time could no longer meet his needs.
Dad would become physically aggressive around personal care so the manager organised training so that staff knew how to cope with dad.

She also arranged for the doctor to prescribe appropriate medication.
Dad is very happy here and I am happy that he receives the care he needs. If there are problems (nowhere is perfect) they are taken seriously and dealt with speedily.

Reply from Jo Cuddy, Manager at The Hawthorns Care Home

Thank you for taking the time to review our Home. All feedback is appreciated and helps us to continually improve the service we deliver.

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Review from Roger B (Brother-in-law of Resident) published on 31 March 2017
Submitted via Postal Card • Report

Overall Experience

I am most impressed by the attitude of the staff. Yes, very professional but very informal and smiling application of their relationship with the patients.

Reply from Jo Cuddy, Manager at The Hawthorns Care Home

Many thanks for taking the time to review our Home. The feedback is much appreciated and I will inform the staff team.

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Review from L H (Daughter of Resident) published on 20 March 2017
Submitted via Postal Card • Report

Overall Experience

In general, I have found that the care that my mother has received has been excellent. All aspects of her care have been given with kindness and dignity. The meals are always nutritional and any request is catered for. The daily activities are always varied and every effort is made to make the experiences

enjoyable and not condescending. Any medical problems are dealt with immediately. I have no worries about my mother's care. When I leave after a visit I can do so knowing that she is safe and well cared for.

Reply from Jo Cuddy, Manager at The Hawthorns Care Home

Thank you for your comments. I will cascade to the team.

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Review from LW (Daughter of Resident) published on 28 February 2017
Submitted via Website • Report

Overall Experience

After 2 years at The Hawthorns, the consistently high standard of care and facilities has seen my mother’s anxious nature replaced with confidence. She looks better now than she did before she moved to The Hawthorns. Moreover, I benefit from the assurance of The Hawthorns close monitoring and reporting,

and the knowledge that each health event that occurs is dealt with efficiency and kindness. The Home has become our second family and my mother enjoys all the comings and goings from the laundry, maintenance, activities, cleaning, doctor visits, cook visits, chiropody as well as the essential care – these are all done on a personal basis as each individual has got to know Mum. My mother's room has her pictures and small pieces of furniture from her home. She enjoys a spacious ensuite shower room and a high-quality adjustable bed. I cannot praise this purpose built home highly enough.

Reply from Jo Cuddy, Manager at The Hawthorns Care Home

Thank you for your review. I will ensure your comments are cascaded to the staff team.

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Review from Anne W (Daughter of Resident) published on 28 February 2017
Submitted via Postal Card • Report

Overall Experience

Mum is mostly happy with the service provided however there are two areas she is not happy with. The first is the quality of the food. We have complained on a number of occasions, the other is with regards to male carers. We have requested female carers only as mum does not want male carers helping

with her personal hygiene/toileting needs. However, there have been occasions when male agency staff have been attending to her which makes her quite upset.

Reply from Jo Cuddy, Manager at The Hawthorns Care Home

Thank you for your review, over the last 2 years your mum became a much loved and important part of our community. When a resident expresses preferences we endeavour to meet these. I am sorry on these occasions we didn’t. We do and will continue to act on any concerns that are bought to our attention.

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Review from Jane M (Relative of Resident) published on 2 February 2017
Submitted via Website • Report

Overall Experience

My relation has lived in The Hawthorns for a year. I am very impressed by the level of care and attention to detail that this Home provides. The manager knows all the resident's names and their individual needs. Her positive attitude to providing the best care possible to all the residents is reflected

in the way the staff treat them. I am always impressed that all staff greet you and are friendly and open. Day to day care is provided by a dedicated team with a mixture of nurses and care assistants. There are plenty of communal areas where residents can mix, read or watch TV. Activities offered to residents are varied and imaginative with, at least, separate activities in the morning and afternoon. The food offered is excellent, varied and cooked from scratch. There is always a choice for every meal and staff ensure that the residents choose food that is suitable for their medical and personal needs. Rooms and communal areas are always kept clean and odour free.

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The Hawthorns Care Home

Care Provided by The Hawthorns Care Home

Good to Know

Funding & Fees Guide for The Hawthorns Care Home

Facilities