Blandford Grange Care Home has a Review Score of 9.6 (9.640) out of 10, based on 16 reviews in the last 2 years. Over all time Blandford Grange Care Home has 63 reviews.
Review from Joanna P (Wife of Resident) published on 13 January 2025
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Reply from Rachel Smith-Harrison, Home Manager at Blandford Grange Care Home
Thank you very much, Joanna, for your kind words. I am pleased you and your husband are happy at Blandford Grange.
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Review from Mandy L (Daughter of Resident) published on 13 January 2025
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Review from S W (Wife of Resident) published on 7 January 2025
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Reply from Gordon Collins, Home Manager at Blandford Grange Care Home
Thank you for your kind words about Blandford Grange. I am pleased we can provide the service expected.
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Review from S C (Friend of Resident) published on 15 October 2024
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Reply from Rachel Smith-Harrison, Home Manager at Blandford Grange Care Home
Thank you very much for your review. I am pleased that Blandford Grange was able to deliver a high standard of care for your friend. It is very much appreciated and I will express your kind words to the staff who cared for your friend, giving her the best quality of life possible.
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Review from Susan W (Daughter of Resident) published on 3 October 2024
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Reply from Justine Cowell, New Business Manager at Blandford Grange Care Home
Thank you so much for a wonderful review of our home, I will ensure all the team are made aware of your lovely comments.
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Review from N S (Daughter of Resident) published on 23 July 2024
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Reply from Justine Cowell, New Business Manager at Blandford Grange Care Home
Thank you for your kind review of Blandford Grange, I will ensure the team hear your lovely praise for them.
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Review from A L (Son of Resident) published on 25 April 2024
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Reply from Gordon Collins, Home Manager at Blandford Grange Care Home
Thank you for your review. We are really pleased that you have rated us five stars across the board. We are very happy that you are content and happy with the care provided. Staff are always striving to do the very best for residents and they are always happy in their work when helping residents achieve their maximum potential.
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Review from Brian J (Husband of Resident) published on 8 April 2024
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Reply from Gordon Collins, Home Manager at Blandford Grange Care Home
I cannot say how humbled we all feel by this review. We try to make sure that we make everyone who comes to stay with us have the best experience possible. While moving into care is never easy it can be a positive experience and we are so pleased that this is what you have felt and experienced. The staff here always go the extra mile and I am so incredibly proud of them as individuals and as a group. Thank you for these lovely words.
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Review from Thomas L (Grandson of Resident) published on 27 February 2024
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Reply from Gordon Collins, Home Manager at Blandford Grange Care Home
Thank you so much for this review. We are really pleased that you always find your nan happy, well looked after and content. She does enjoy many of the activities here and the activities staff always encourage and find things that she can join in with. We are really happy that you know she is safe, such a valuable part of the care we provide. If there is any more we can do to make your nan happy and comfortable, we are always here to do so and appreciate your feedback and input.
Once again, thank you for this review.
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Review from Christopher L (Son of Resident) published on 27 February 2024
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Reply from Gordon Collins, Home Manager at Blandford Grange Care Home
These are really very kind words and we cannot thank you enough. As you recognise, we strive to be a family home and to make our residents feel part of that family. Our care is provided by a wonderful bunch of carers all of whom set themselves the highest standards because they want to provide outstanding care and I am really pleased that you have identified this in your review.
Once again, thank you so much for your lovely words.
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Review from A C (Son-in-law of Resident) published on 17 January 2024
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Reply from Gordon Collins, Home Manager at Blandford Grange Care Home
Thank you for taking the time to complete this review, it is really heartening to hear that you are so happy with the care here. We try to be a home-from-home and pride ourselves on the way staff really look after our residents, we want to make everyone welcome and happy and it is really a wonderful compliment when this is recognised. I will pass your lovely words on to all the staff who try so hard to make this an outstanding care home. Thank you again for this wonderful review.
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Review from Shirley O (Wife of Resident) published on 8 January 2024
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Reply from Gordon Collins, Home Manager at Blandford Grange Care Home
I cannot thank you enough for your high praise of the home, the staff are a fantastic bunch who take great pride in the care they provide. I am not sure we have ever been called a "comfy blanket" but it is a description I will happily take for the home and the committed staff who work here. We aim to make a real difference in the lives of everyone who lives with us and with their families because you are all OUR family. I will pass your description on to all the staff with whom I am sure it will raise another smile.
Thank you again for those really kind words.
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Review from E C (Daughter of Resident) published on 7 November 2023
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Reply from Gordon Collins, Home Manager at Blandford Grange Care Home
Thank you for this review, we are a family here and we will always check in to make sure everyone in the Blandford family is ok, it may be Dad who is the resident but you and your mum are part of our family as well.
To hear you say you "did the right thing" is the highest compliment you could pay us and we are very grateful that we can make you feel that way with the care we provide.
Thank you again for your kind words.
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Review from Clare H (Daughter of Resident) published on 1 November 2023
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Reply from Gordon Collins, Home Manager at Blandford Grange Care Home
I cannot thank you enough for these words. We are committed to making every resident and their loved ones special. I am so glad that this has shone through for you. We are always sad to lose a member of our Blandford Grange family, but we hope that we went the extra mile and made a difference. I will be sure to share your kind words with all of our staff. Once again, thank you for these wonderful comments.
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Review from C W (Granddaughter of Resident) published on 30 May 2023
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Reply from Gordon Collins, Home Manager at Blandford Grange Care Home
Thank you for taking the time to review the home.
We are really pleased that you found the outstanding staff, were so nice and friendly. We try to make every visit special and are glad you felt that you were welcomed to our home.
We hope we can make all of your visits as good as the first.
We do have large mostly ensuite (shower, toilet and sink) rooms here in comparison to many other places, and we believe that this means people can feel really settled and at home,e which can only be a benefit.
Thank you again for your kind words.
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Review from S Y (Daughter of Resident) published on 24 May 2023
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Reply from Gordon Collins, Home Manager at Blandford Grange Care Home
Thank you for taking the time to write these lovely words.
Your mother is part of our family, as are all of our residents. We are really pleased that you feel welcomed and that you find the home just as it should be, friendly and professional. Our aim is to make Blandford Grange a home from home and we are glad that the level of compassion, empathy and gentleness you observe has helped both you and your loved one during her stay here. We are always available to talk about the care required by our residents and we are very pleased that you also feel this is the case.
Once again thank you from all of us for your lovely review.
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Review from Sandra G (Daughter of Resident) published on 25 January 2023
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Reply from Tilla Wagner, Home Manager at Blandford Grange Care Home
Thank you so much for taking the time to review our home at what must be a very difficult time for you and your family. Your kind words will be passed on to the staff who looked after your mother.
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Review from M H (Wife of Resident) published on 24 November 2022
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Reply from Tilla Wagner, Home Manager at Blandford Grange Care Home
Thank you so much for taking the time to review our home, especially at this difficult time for your family. It is much appreciated, and your kind words will be passed on to the staff who have looked after your husband.
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Review from A B (Daughter of Resident) published on 22 November 2022
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Reply from Tilla Wagner, Home Manager at Blandford Grange Care Home
Thank you for taking the time to review our home. I will make sure your kind comments are passed on to the staff.
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Review from K T (Wife of Resident) published on 22 November 2022
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Reply from Tilla Wagner, Home Manager at Blandford Grange Care Home
Thank you very much for taking the time to review our care home and for your very kind comments.
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The Review Score of 9.6 (9.640) out of 10 for Blandford Grange Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.6 out of 5 from 16 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.640 for Blandford Grange Care Home is calculated as follows: ( (132 Excellents x 5) + (46 Goods x 4) + (11 Satisfactorys x 3) ) ÷ 189 Ratings = 4.64
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Blandford Grange Care Home is based on 16 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 63 registered maximum number of service users is 12.6, which has been reached with 16 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 28 Jun 2019
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Job Title: Home Manager
I am a dedicated home manager with over 20 years of experience in healthcare, starting as a nurse in 1997.
Since 2020, I’ve focused on providing exceptional care in nursing homes, ensuring residents live fulfilling lives in a supportive environment. Outside of work, I’m a proud mother of three and an avid marathon runner.
Job Title: Deputy Manager
I’ve met incredible people here, and I love hearing the amazing stories from our residents. With my BSc in Adult Nursing, I’ve completed the End of Life Pathway course and Mental Health First Aider training, making a real difference in their lives.
Job Title: Administrator
Every day is different and always busy, but I enjoy keeping the residents safe and ensuring their well-being. I’ve completed Eroster Training, Sales Ledger Induction, and Show Round Training.
Job Title: Head Housekeeper
"As soon as I came for my interview at Blandford Grange, I immediately felt at home. Prior to working at Healthcare Homes, I was a horticulturist and mother to four children. I believe that to be good in this position you need to have a friendly disposition; A smile goes a long way! My favourite part of my day is walking around the floors first thing in the morning, seeing and speaking with residents."
Job Title: Head Chef
Sharon decided to work at Healthcare Homes as she wanted to get back into good old-fashioned cooking.
Prior to joining Healthcare Homes, Sharon was a head chef/Manager at a school for autistic children.
She believes you need to be passionate about your role, have very high standards and enjoys what you are doing. Be adaptable, reliable and friendly to be good in her role.
The favourite part of her working day is serving lunches to residents and receiving feedback from them and seeing residents enjoying their meals.
The biggest professional challenge in her career to date was making the decision to move to the care sector from the education sector. As it turned out, it has been the best decision she has ever made.
Sharon's biggest career highlight to date was preparing food for Princess Anne!
Qualities that make her stand out are being approachable, hardworking, reliable and trustworthy.
Outside of work, she enjoys watching rugby and watching her son play rugby. She also enjoys music and playing darts.
Sharon looks forward to seeing residents and relatives enjoying their meals as it is a major part of their every daily lives at Blandford Grange.
Job Title: Receptionist
The second I walked into Blandford Grange it felt like a home away from home, the staff have an infectious attitude, and the residents and relatives are truly amazing. There is never a dull moment, and you never know what each day will bring! I couldn’t imagine a better place to work. I love being able to interact with our residents, relatives and team at the front of the house at reception.