Blandford Grange Care Home has a Review Score of 9.6 (9.640) out of 10, based on 16 reviews in the last 2 years. Over all time Blandford Grange Care Home has 63 reviews.
Review from J C (Relative of Resident) published on 2 September 2022
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Reply from Tilla Wagner, Home Manager at Blandford Grange Care Home
Thank you very much for taking the time to review our home and for the positive feedback given on all aspects of care in the home. We appreciate all positive comments as it reflects the commitment of our care team to our residents.
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Review from N C (Son of Resident) published on 13 June 2022
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Reply from Tilla Wagner, Home Manager at Blandford Grange Care Home
We are very grateful for your feedback, and we are sorry to hear you have not found our service up to your expectations. We reflect on each feedback and suggestions received to ensure lessons learned for the benefit of our service, residents and staff.
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Review from Penny D (Daughter of Resident) published on 12 October 2021
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Reply from Tilla Wagner, Home Manager at Blandford Grange Care Home
Thank you very much for taking the time to write a review of our home. It is very pleasing to read that you feel your mother is looked after well and that you are comforted by that knowledge. Our staff take great pride in the care they provide to our residents who are very much part of our own extended families. Your kind words will certainly be passed on to the staff who are looking after your mother.
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Review from Dan G (Son of Resident) published on 9 September 2021
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Reply from Tilla Wagner, Home Manager at Blandford Grange Care Home
Thank you so much for taking the time to write a review for our home in what must be a very difficult time for you and your family. Your mother and yourself will be missed by the staff and residents here and we will remember her fondly in so many ways. Thank you for your kind words which will be passed on to our staff.
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Review from Y M (Wife of Resident) published on 29 June 2021
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Reply from Tilla Wagner, Home Manager at Blandford Grange Care Home
Thank you for taking the time to write a review for our home. We value the opinions of our relatives and friends and it is good to hear that you are having a positive experience.
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Review from H C (Daughter of Resident) published on 29 June 2021
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Reply from Tilla Wagner, Home Manager at Blandford Grange Care Home
Thank you very much for taking the time to write a review about our home. As a home, we have had so much support from our relatives during the past 18 months, and we are very grateful for the positive manner in which our relatives have embraced all the changes with us. Your mother is a delight to have in the home, and it is good to hear that she is content and happy in the home and that her short stay has turned into a permanent residence with us.
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Review from V H (Sister of Resident) published on 23 February 2021
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Reply from Tilla Wagner, Home Manager at Blandford Grange Care Home
Thank you very much for taking the time offering a review of the care we offered toward your sister for her time with us. It is sad that due to restrictions, you could not properly see the levels of care that we ensured were received. But as you mention, the overall care resulted in huge delight for us as a team, to watch your sister walk from the building of her own accord when she left to return home.
We were humbled to have the opportunity to assist her with her care needs to gain such a result. Please do not hesitate to contact us if we can be of assistance again going forward. Many Thanks
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Review from L D (Daughter of Resident) published on 25 November 2020
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Reply from Tilla Wagner, Home Manager at Blandford Grange Care Home
Thank you so much for taking the time to write a review of our home, especially during this difficult time for you and your family. Your father was well-liked and loved by all staff and we have fond memories of him, especially when he was still able to joke with everyone around him.
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Review from S T (Daughter of Resident) published on 30 July 2020
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Reply from Tilla Wagner, Home Manager at Blandford Grange Care Home
Thank you so much for your very kind review of our home. We are delighted to read that your mum seems to be so happy in our care and that her wellbeing has improved since being with us.
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Review from M A (Husband of Resident) published on 28 July 2020
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Reply from Tilla Wagner, Home Manager at Blandford Grange Care Home
Thank you very much for your kind review of our home.
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Review from J S (Son of Resident) published on 27 July 2020
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Reply from Tilla Wagner, Home Manager at Blandford Grange Care Home
Thank you for taking the time to write a review of our home. Our staff value the views of our relatives and it is heartwarming to receive such positive comments.
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Review from Marina A (Daughter of Resident) published on 22 July 2020
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Reply from Tilla Wagner, Home Manager at Blandford Grange Care Home
Thank you so much for taking the time to review our home. We appreciate your kindness and the recognition given to the dedication of our staff. Our activities team have gone to great lengths to ensure that regular contact is maintained with our relatives through these changing times.
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Review from Darrell S (Partner of Resident) published on 20 July 2020
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Reply from Tilla Wagner, Home Manager at Blandford Grange Care Home
Thank you so much for taking the time to review our home and for your very kind words. Our residents are all part of our own extended families and it means the world to us when that is recognised. Your family will be missed by so many of us and your kindness to us during your own difficulties are much appreciated. We hope that we will be able to meet again when restrictions are being lifted.
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Review from Jane N (Daughter of Resident) published on 16 July 2020
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Reply from Tilla Wagner, Home Manager at Blandford Grange Care Home
Thank you for your kind review of our home. We take pride in the care that we provide to our residents and being available for relatives when needed.
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Review from John H (Husband of Resident) published on 9 July 2020
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Reply from Tilla Wagner, Home Manager at Blandford Grange Care Home
Thank you so much for taking the time to write a review of our home. We are happy to hear that you value the care your wife is receiving in our home.
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Review from Jeremy E (Son of Resident) published on 7 July 2020
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Reply from Tilla Wagner, Home Manager at Blandford Grange Care Home
Thank you very much for taking the time to review our home and for your kind words. We will pass the positive comments on to the staff. All our care staff and the activities team have worked extremely hard to ensure we maintain contact with relatives and friends during the lockdown.
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Review from Angela (Daughter of Resident) published on 7 July 2020
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Reply from Tilla Wagner, Home Manager at Blandford Grange Care Home
Thank you for taking the time to give us your views on the home. We will pass the comments on to the staff. We appreciate the kindness shown to the home in your review especially during these difficult times.
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Review from S R (Daughter of Resident) published on 7 July 2020
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Reply from Tilla Wagner, Home Manager at Blandford Grange Care Home
Thank you very much for taking time to review our home. We are happy to hear that your mother speaks kindly of the way our staff is looking after her.
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Review from Jane B (Wife of Resident) published on 12 June 2020
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Reply from Tilla Wagner, Home Manager at Blandford Grange Care Home
Thank you for your very kind review of our home. We are particularly proud of the level of activities and contact that we are able to provide to our residents during this pandemic.
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Review from J H (Wife of Resident) published on 7 April 2020
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Reply from Tilla Wagner, Home Manager at Blandford Grange Care Home
Thank you so much for taking the time to write such a lovely review.
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The Review Score of 9.6 (9.640) out of 10 for Blandford Grange Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.6 out of 5 from 16 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.640 for Blandford Grange Care Home is calculated as follows: ( (132 Excellents x 5) + (46 Goods x 4) + (11 Satisfactorys x 3) ) ÷ 189 Ratings = 4.64
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Blandford Grange Care Home is based on 16 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 63 registered maximum number of service users is 12.6, which has been reached with 16 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 28 Jun 2019
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Job Title: Home Manager
I am a dedicated home manager with over 20 years of experience in healthcare, starting as a nurse in 1997.
Since 2020, I’ve focused on providing exceptional care in nursing homes, ensuring residents live fulfilling lives in a supportive environment. Outside of work, I’m a proud mother of three and an avid marathon runner.
Job Title: Deputy Manager
I’ve met incredible people here, and I love hearing the amazing stories from our residents. With my BSc in Adult Nursing, I’ve completed the End of Life Pathway course and Mental Health First Aider training, making a real difference in their lives.
Job Title: Administrator
Every day is different and always busy, but I enjoy keeping the residents safe and ensuring their well-being. I’ve completed Eroster Training, Sales Ledger Induction, and Show Round Training.
Job Title: Head Housekeeper
"As soon as I came for my interview at Blandford Grange, I immediately felt at home. Prior to working at Healthcare Homes, I was a horticulturist and mother to four children. I believe that to be good in this position you need to have a friendly disposition; A smile goes a long way! My favourite part of my day is walking around the floors first thing in the morning, seeing and speaking with residents."
Job Title: Head Chef
Sharon decided to work at Healthcare Homes as she wanted to get back into good old-fashioned cooking.
Prior to joining Healthcare Homes, Sharon was a head chef/Manager at a school for autistic children.
She believes you need to be passionate about your role, have very high standards and enjoys what you are doing. Be adaptable, reliable and friendly to be good in her role.
The favourite part of her working day is serving lunches to residents and receiving feedback from them and seeing residents enjoying their meals.
The biggest professional challenge in her career to date was making the decision to move to the care sector from the education sector. As it turned out, it has been the best decision she has ever made.
Sharon's biggest career highlight to date was preparing food for Princess Anne!
Qualities that make her stand out are being approachable, hardworking, reliable and trustworthy.
Outside of work, she enjoys watching rugby and watching her son play rugby. She also enjoys music and playing darts.
Sharon looks forward to seeing residents and relatives enjoying their meals as it is a major part of their every daily lives at Blandford Grange.
Job Title: Receptionist
The second I walked into Blandford Grange it felt like a home away from home, the staff have an infectious attitude, and the residents and relatives are truly amazing. There is never a dull moment, and you never know what each day will bring! I couldn’t imagine a better place to work. I love being able to interact with our residents, relatives and team at the front of the house at reception.