Gainsborough House

8 Gainsborough Road, Warrington WA4 6BZ
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9.3 62 Reviews
  • Gainsborough House, Warrington
Gainsborough House is a home that offers expert nursing care with comfortable luxurious furnishings and a friendly atmosphere.

Each suite has lounges, a library, cinema room, beauty salon, a lovely garden.

There are also activity rooms. where visiting entertainers, reminisce experts and others can engage residents in a variety of stimulating activities.

There is a wide range of entertainment and activities as the home aims to boost each individual's physical, emotional and social wellbeing.

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Care Provided by Gainsborough House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • For a maximum of 72 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Melissa Rosser (Manager)
  • Admission Criteria
    • NHS & Private
    • Ages 50+
  • Room Information
    • Single Rooms (72)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (72)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2012
    • Last Refurbishment: 2023
    • Number of floors: 3

Funding & Fees Guide for Gainsborough House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Nursing Dementia Care £1,589 – £1,700
  • (these prices are only a guideline, please contact Gainsborough House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visiting is permitted at any time


  • Parking

  • Free on site parking


Gainsborough House Reviews (62)

Total of 62, showing 1-20
9.3

Gainsborough House has a Review Score of 9.3 (9.315) out of 10, based on 11 reviews in the last 2 years. Over all time Gainsborough House has 62 reviews.

Overall Experience

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  • 12
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Date Published

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Review from C M (Wife of Resident) published on 4 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been a resident on Renoir unit for almost 5 years. He is very well looked after and the staff go above and beyond to ensure his needs are met. Not only do they provide support for him but to us as his family too. It takes dedicated people to work with and understand residents with dementia
and they do so with patience and professionalism. Nothing is too much trouble.

Reply from Alison Porter, Head of Admissions Customer Relations at Gainsborough House

Thank you for your wonderful review. We are pleased you are happy with the care that your husband is receiving and you feel he is very well looked after. Thank you also for recognising that the staff go above and beyond. The home manager will share your review with the team. Thank you again


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Review from J P (Daughter of Resident) published on 3 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly environment for residents and family members. Very clean rooms and beds are nicely made up.
Laundry department take charge of belongings very well. Nothing seems to go missing. Some items of clothing may need to be ironed though. Mum has been at Gainsborough for many years and in previous
years everything was ironed nicely. I appreciate it must be a very busy department and they do well really. Unit can sometimes be noisy and the bussers/alarms can be piercingly loud in some areas. Every member of staff is always so very helpful and approachable. We are very happy with Gainsborough House. Home has started sending out a newsletter, nice to read.

Reply from Alison Porter, Head of Admissions Customer Relations at Gainsborough House

Thank you for your wonderful 5 star review. The manager will share this with the team, thank you again for taking the time to write this review


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Review from J R (Son of Resident) published on 3 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with Dad's care. Done more here than in hospital. Always clean, tidy, smart. Room immaculate.

Reply from Alison Porter, Head of Admissions & Customer Relations at Gainsborough House

Thank you for taking the time to write a review. We are delighted that you are pleased with the care your dad is receiving and that you feel the home is immaculate. We will share your feedback with the team.


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Review from Lisa W (Wife of Resident) published on 14 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I want to commend the amazing staff who work on the Matisse Unit. My husband is cared for as if he were their family member.
Nothing is too much trouble and not only do they care about him, but they support and help me to understand and deal with the difficulties that Alzheimer’s disease can bring.
The quality of care, the surroundings, the menu, and many activities that are tailored personally towards the residents are all outstanding.
I wouldn't want my husband to be cared for anywhere else.
Thank you so much Gainsborough House.

Reply from Alison Porter, Head of Admissions Customer Relations at Gainsborough House

Thank you for your review and for recognising the amazing staff at Gainsborough house. We pride ourselves on the care at Gainsborough House and also the activities and daily menu choice. We are pleased that you would not want your husband to be cared for anywhere else. Thank you again for taking the time to write this review.


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Review from K G (Wife of Resident) published on 8 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband's still a resident. His complex needs are changing, but have still been met by caring staff. Weekly involvement with GP. He's cared for by the wonderful staff on his floor. Welcomed as part of an extended family.

Reply from Alison Porter, Head of Admissions Customer Relations at Gainsborough House

Thank you very much for your wonderful five-star review. The manager and our wonderful staff will be pleased with your review. Thank you again for taking the time to write a review and giving us five stars.


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Review from L C (Daughter of Resident) published on 6 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

My mum was to see if she liked it. After 1 night I bought her home, no staff. Left without a drink out in bed in clothes, told she would have to stay there until they got the right equipment to move her which had to be ordered. Didn’t get medication until 12.00 am. The decor is very nice but patients
are out in the corridor part, not the fancy rooms that are on their website. Wouldn’t recommend this place.

Reply from Alison Porter, Head of Admissions Customer Relations at Gainsborough House

We are sorry to learn about your recent experience at Gainsborough House and we can assure you that your experience is not typical of this home. L&M Healthcare takes all complaints against our service seriously and investigates them using due process. Please contact us directly should you wish to access the complaints procedure.


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Review from Angela M (Daughter of Resident) published on 2 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would just like to email and let you know how much I and my family appreciate your staff at Gainsborough House - the staff on the Renoir floor. My mum was taken in to hospital yesterday with a suspected stroke, she was there from 8 am and no one on A&E could provide personnel care and she was getting
sore. The A&E dept was over run and Mum was in a corridor all day. The staff from the care home called me to see how Mum was doing and I mentioned about the personnel care, within 10 minutes two members of staff arrived at A&E and, not only cleaned Mum, they brought her fresh nightwear. They were not in uniform so I can only guess this was done in their own time and is over and above what I would expect - that is the sort of ladies they are - they always go the extra mile and are a credit to London & Manchester Healthcare

Reply from Alison Porter, Head of Admissions Customer Relations at Gainsborough House

Thank you for your wonderful review and for recognising the hard work and commitment that our staff carry out every day. The manager and staff will be delighted that you have recognised this and the manager will share your wonderful review with them. It is always very rewarding for our staff to receive such lovely feedback.
Thank you again.


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Review from Charlotte E (Daughter of Resident) published on 25 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum received the most amazing care during her six months at Gainsborough House. She was treated with dignity and respect. Can’t thank the nurses and carers enough for taking such good care of my mum, especially in her final days. They made a very difficult time for me much easier with their care
and compassion.

Reply from Alison Porter, Head of admissions and customer relations at Gainsborough House

Thank you very much for taking the time to write this lovely review. It was a privilege to care for your mum during this time and we are proud to hear we were able to make this difficult time a little easier for you.


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Review from Peter D (Husband of Resident) published on 14 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife went to Gainsborough House on 14/2/23. She was welcomed with open arms. She was only in till she was rushed into hospital on 10/5/23 where she sadly passed away with MND. I recommend this care home, second to none. The love and care them lovely ladies showed my wife was unbelievable. The ladies
went above and beyond their duties, anything my wife desired they did for her. The love and compassion they showed to my wife were heartwarming, to say the least. She was on the Piccasso floor, I can't thank them enough for making her stay as comfortable as possible. God forbid I would need to go into care, I would pick Gainsborough hands down. From the bottom of my heart, thank you ladies.

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Review from Catriona H (Granddaughter of Resident) published on 27 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A fantastic facility with such caring staff. So many activities with alot of thought going into what the residents would enjoy. Lovely meals and the dining room is always set up beautifully. Made a fuss on resident's birthdays and ensured everyone is comfortable and happy. Lovely rooms and always spotlessly
clean.

Reply from Alison Porter, Head of Admissions Customer Relations at Gainsborough House

Thank you for your wonderful 5-star review.
The manager and team will be delighted that you have recognised how caring the staff are, the meaningful activities that take place at Gainsborough House and the lovely meals that are prepared. We take great pride in making sure the dining rooms are set out to a high standard.
Thank you again.


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Review from Tony J (Son of Resident) published on 11 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been at this Gainsborough House Care Home for the last six years. Mum was in the Matisse 1st floor area, which we found excellent from the staff and management and the entertainment girls, the cleaning staff and also the laundry girl. Mum was transferred to the ground floor Picasso a couple
of years ago because it was a little quieter for my mum. The staff on the Picasso floor were so good over the time Mum was a resident. Mum's room and bathroom were impeccable all the time.
I would recommend this care home to anyone
Mum passed away in March 2023.

Reply from Alison Porter, Head of Admissions Customer Relations at Gainsborough House

Firstly, we would like to send our condolences to you and your family.
Having your mum live with us at Gainsborough House was a pleasure and we would like to thank you for your 5-star review.
The manager and staff will be delighted with your lovely comments. Thank you again.


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Review from Debbie T (Daughter of Resident) published on 13 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

My father is currently on Matisse floor. On visiting him on Christmas Day the conditions of his room were abysmal. The toilet seat was stained from faeces, there were stains on the bathroom floor, the main floor of his room and also in his bed which he was expected to get back into. I had to get a nurse
to change his bedding and to ask for a cleaner to come and clean his room and bathroom properly. Nobody seemed to be aware of his condition from the previous day and after this was reported to the home manager, nothing has been said to my family about the findings and who was at fault for these disgraceful findings. No matter what is reported, and there are a lot of bad reports being made by my family and other families, there are no improvements or updates on the complaints being made. The whole situation with regard to this home is a disgrace. On the whole, my father is not being looked after even though the home is taking all the money from the council and my mother.

Reply from Alison Porter, Head of Admissions Customer Relations at Gainsborough House

We treat all complaints against our homes extremely seriously indeed and all complaints raised are fully investigated by our quality team at head office and done so independently of the home.
While we are not at liberty to discuss the personal details of any case. We can confirm that you have visited the home on several occasions since Christmas Day and have not raised this with any member of our staff at the home level or at head office, we can also confirm that our entry system shows that you did not visit our home on Christmas Day.
If you do have a genuine concern which you feel you cannot raise at home level, please get in touch with
Paul Fletcher, Director of Business and Commerce on pfletcher@lmhealthcare.co.uk.


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Review from Sallyann K (Daughter of Resident) published on 17 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother died in December having spent over seven years in Gainsborough House. During that period her health suffered many complex changes and stages but the staff on Renoir took excellent care of her and got to know and anticipate her needs. Mum felt safe and secure. I was always informed of any medical
changes and kept up to date with video calls, even during Covid.
I cannot fault the love, respect, compassion, and attention shown to her during her time there, or the support offered to me and my family when the end finally came.
Thank you to all at Gainsborough House, especially the Renoir unit...you are unsung heroes and I am going to miss you.

Reply from Alison Porter, Head of Admissions Customer Relations at Gainsborough House

I would like to, first of all, send my condolences and thank you for taking the time to complete this review.
Thank you for the wonderful 5-star review that you have given to Gainsborough House.
The team on Renoir will be delighted with this review and I am sure they will all miss you as well.
Thank you again.


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Review from T L (Husband of Resident) published on 15 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have found the care provided for my wife to obe excellent. The staff are very caring and compassionate and are a credit to the company.

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Review from Ian G (Son of Resident) published on 1 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad is so well looked after and cared for by the team at Gainsborough (Renoir) nothing is too much trouble. They are personable, caring and friendly. They create a lovely atmosphere on the floor for the residents and their own workplace. Great food, environment, we could not ask for any more for
my dad. Thank you all the Renoir team.

Reply from Alison Porter, Head of Admissions Customer Relations at Gainsborough House

Thank you for your 5-star review. The manager and staff on Renoir will be so pleased with your lovely comments.
We do pride ourselves on the care that is given to our residents.
Thank you for recognising the hard work that the kitchen staff also do.


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Review from H B (Daughter of Resident) published on 28 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been a resident for almost two years. Dad is very settled in Gainsborough House. He is cared for very well by the staff. There are many reasons why we are happy with Dad's care, amongst those reasons are how kind the staff are and how patient they are with Dad. The staff are a credit to Gainsborough
House and many of the staff are the same staff that worked there when Dad first went in. They, therefore, know Dad really well and genuinely care for him in a kind and compassionate way. Thank you to all the staff for everything you do.

Reply from Alison Porter, Head of Admissions Customer Relations at Gainsborough House

Thank you for your 5-star review.
The manager and staff will be delighted with your comments. We are very proud that most of our staff have worked at Gainsborough House since we opened the home 11 years ago. The staff are very caring and passionate about the residents and as you have said, they are a credit to Gainsborough House.
Thank you again.


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Review from A G (Daughter of Resident) published on 25 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't praise Gainsborough House enough. Every member of staff I have dealt with has been pleasant, responsive and effective... nothing seems to be too much trouble. And the home is a pleasure to visit... it's clean and bright, and the decor is beautiful.
My mum constantly tells me how happy she
is there and how kind and attentive the staff are to her. She loves food and is very happy in that regard. And she is very appreciative that the staff take the trouble to get her a daily paper and serve her a glass of wine with her evening meal. I'm sure this kind of personalised care is what helped her to settle in so quickly.
Knowing how happy she feels is incredibly reassuring to me to our whole family.

Reply from Alison Porter, Head of Admissions Customer Relations at Gainsborough House

Thank you for your five-star review.
The manager and staff will be very pleased that your mum is very happy at Gainsborough House and is getting the little touches like a glass of wine and her daily paper. The kitchen staff will also be very pleased that your mum likes the food.
Thank you for recognising the hard work that the staff do.


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Review from Sue F (Daughter of Resident) published on 24 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Our experience of Gainsborough House has been very positive and overall very good for my father. The home is very good. My dad is getting all the adequate care he needs and I have no complaints! Thank you, Gainsborough House.

Reply from Louise Harder, Marketing at Gainsborough House

Thank you very much for your lovely review. We're delighted to hear that your experience has lived up to expectations. As a care facility, we are constantly looking at ways to improve the service we offer and we'd welcome some more feedback from you. With that in mind, we would like to invite you to call our Head of Admissions and Family Liaison to discuss in more detail.


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Review from L T (Daughter of Resident) published on 18 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum moved into the home in September and is happy. The environment is clean, friendly and mum's room is very spacious with her own bathroom. The staffing is good, lots of staff have been working at Gainsborough House for many years.

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Review from D H (Wife of Resident) published on 18 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been at Gainsborough House for three years in March 2022. I couldn't wish for any better care than he gets, they are wonderful. They treat every resident with respect and management are always there to help. Thank you.

Reply from Alison Porter, Head of Admissions & Customer Relations at Gainsborough House

Thank you for your review.
The manager and staff will be delighted that you are happy with the care your husband is receiving.


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Current Review Score: 9.3 (9.315)

Overview of Review Score

The Review Score of 9.3 (9.315) out of 10 for Gainsborough House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.621 for Gainsborough House is calculated as follows: ( (111 Excellents x 5) + (10 Goods x 4) + (2 Satisfactorys x 3) + (9 Very Poors x 1) ) ÷ 132 Ratings = 4.621

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.694 Points relating to the number of positive Reviews for Gainsborough House is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 72 registered maximum number of service users is 14.4. 10 Positive Reviews ÷ 14.4 = 0.694

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 13 Apr 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (2)

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Meet the Team (1)

Melissa

Melissa Rosser

Job Title: Home Manager

Joined: 2025

Melissa is a Registered Nurse with several years care home management experience.


Frequently Asked Questions about Gainsborough House

What types of Care is Gainsborough House registered for?

Older Person Care, Dementia, Respite Care & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Gainsborough House provide?

Palliative Care, Convalescent Care, Separate Specialist Dementia Care Unit, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Gainsborough House have?

There are 72 Single Rooms.

What are the Facilities & Services at Gainsborough House?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Gainsborough House to the centre of Warrington?

1.0 mile(s) as the crow flies, distance by road may be significantly further.