Gainsborough House

8 Gainsborough Road, Warrington WA4 6BZ
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9.3 62 Reviews
  • Gainsborough House, Warrington
Gainsborough House is a home that offers expert nursing care with comfortable luxurious furnishings and a friendly atmosphere.

Each suite has lounges, a library, cinema room, beauty salon, a lovely garden.

There are also activity rooms. where visiting entertainers, reminisce experts and others can engage residents in a variety of stimulating activities.

There is a wide range of entertainment and activities as the home aims to boost each individual's physical, emotional and social wellbeing.

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Care Provided by Gainsborough House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • For a maximum of 72 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Melissa Rosser (Manager)
  • Admission Criteria
    • NHS & Private
    • Ages 50+
  • Room Information
    • Single Rooms (72)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (72)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2012
    • Last Refurbishment: 2023
    • Number of floors: 3

Funding & Fees Guide for Gainsborough House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Nursing Dementia Care £1,589 – £1,700
  • (these prices are only a guideline, please contact Gainsborough House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visiting is permitted at any time


  • Parking

  • Free on site parking


Gainsborough House Reviews (62)

Total of 62, showing 21-40
9.3

Gainsborough House has a Review Score of 9.3 (9.315) out of 10, based on 11 reviews in the last 2 years. Over all time Gainsborough House has 62 reviews.

Overall Experience

  • 48
  • 12
  • 0
  • 0
  • 2

Date Published

62
0
5
11
51

Review from K G (Wife of Resident) published on 4 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband became a resident after a month of respite in January 2021. Covid restrictions were in place but the staff made enormous efforts to keep us informed and window visits. The transition was sensitive and helpful. His complex needs are met fully, he's safe and well looked after. Staff support
me hugely with calls and information. We're so happy he's at Gainsborough House.

Reply from Alison Porter, Head of Admissions & Customer Relations at Gainsborough House

Thank you for your review.
The staff will be delighted that you have recognised the hard work that they do to make our residents comfortable and safe.
Thank you again.


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Review from Philip S (Son of Resident) published on 16 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Due to the closure of the care home my mother was in, we were relieved that she was offered a place at Gainsborough House. I was extremely grateful to the staff and management for their help in making the move a lot less stressful than it could have been.

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Review from J H (Daughter of Resident) published on 10 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been happy with the care my father receives. He is treated with dignity and looked after well by the staff. I am particularly impressed with the efforts of the team responsible for entertainment and events arranged for the visit. I have found the nursing staff to be approachable, and efficient
when I have asked for information.

Reply from Alison Porter, Head of Business & Customer Relations at Gainsborough House

Thank you for your lovely review. We will pass your comments onto our staff they will be delighted.


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Review from Jane A (Daughter of Resident) published on 25 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am incredibly impressed with the care and attention that my Mum is receiving. The care staff and management are extremely thoughtful and caring. The home is extremely modern, serving wholesome and healthy food. The last few months have been very difficult and it has been comforting to know she is
safe and secure. The home has also been supportive to my father, keeping in touch and making sure he is up to date with current restrictions on visiting. My one concern would be that the residents don't spend enough time outside or go on any trips (when this is possible again).

Reply from Alison Porter, Head of Business & Customer Relations at Gainsborough House

Thank you for your lovely review. We understand that it is a very difficult time at the moment for everyone and we are pleased that you find comfort in knowing that your loved one is in a safe place. Once restrictions are lifted and the weather changes we can start to use the garden and take our lovely residents out. Thank you.


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Review from L B (Sister of Resident) published on 24 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My sister was treated well and with dignity especially as she was a challenging patient to handle with mental health problems as well as physical pathology. The staff were always polite and helpful and courteous and supportive in difficult circumstances (COVID-19 times). From the matron through to the
cleaners all were brilliant.

Reply from Alison Porter, Head of Business & Customer Relations at Gainsborough House

Thank you for your lovely review. The staff will be delighted with your review.


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Review from L M (Wife of Resident) published on 18 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

In my opinion Gainsborough House is wonderful. They are truly caring of my husband. The staff have been caring with myself helping me through the difficult times of having a husband in a care home with dementia.

Reply from Alison Porter, Head of Business & Customer Relations at Gainsborough House

Thank you for your lovely review. Joanne the Home Manager and the staff will be delighted. Thank you.


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Review from S M (Daughter of Resident) published on 12 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have to say that my mum receives the best care at Gainsborough House, I honestly don't think she would be with us today if she wasn't there. All the staff treat her with dignity and kindness and have her best interests at heart. They have worked so hard throughout this difficult time 2020. They know
her well and treat her as though she was one of their family, it's so reassuring to me that I have peace of mind knowing when I am not able to be there that she is happy and taken care of.

Reply from Alison Porter, Head of Business & Customer Relations at Gainsborough House

Thank you so much for your wonderful review the team will be delighted. We are very happy that you can have peace of mind knowing that she is being cared for with dignity and respect. Thank you again.


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Review from Marian W (Wife of Resident) published on 20 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care provided is second to none, my husband is safe, treated with dignity, entertained and of course, his daily needs looked after to the highest standards. The staff go above and beyond in carrying out their duties. During this very trying time, they have not only kept the residents safe but kept
the relatives informed with regular updates by phone, facetime etc. I am so grateful for all that they do for both my husband and my family and would highly recommend the service.

Reply from Alison Porter, Head of Business & Customer Relations at Gainsborough House

Thank you, Marian, for your lovely review, and we are very pleased you are so happy with the care your husband is receiving.


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Review from Alison P (Daughter-in-law of Resident) published on 19 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father-in-law was a resident at Gainsborough House for the last ten days of his life. We were understandably nervous about him moving to a care home but the Gainsborough House staff were wonderful with him.
We couldn’t visit until the end because of Covid-19, but they rang every day to give us
an update on how he was doing.
When they called us to come in at the end, they were incredibly supportive and understanding. They offered us two mattresses and blankets to sleep in the TV room, frequently brought in tea and biscuits for us, made us toast but most importantly they treated my father-in-law as though he was their father. They quickly arranged for him to have his end-of-life meds to keep him comfy, and they regularly checked on him to make sure his pain was controlled. They even came in to alter the bed position so he could breathe a little easier.
After the death, they offered sincere condolences and allowed us to come later to collect his belongings. What a wonderful place.

Reply from Alison Porter, Head of Business & Customer Relations at Gainsborough House

Hi, Alison thank you for your lovely review. The staff work very hard at Gainsborough House and will be delighted that you were so happy with the care they gave your
Father-in-Law.


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Review from Jane B (Daughter of Resident) published on 6 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum passed away earlier this year from old age and Alzheimer's. It has taken me until now to write a review relating to her time at Gainsborough House but I wanted to do this to say just how excellent the care was that she received. She lived on Matisse Wing for just over two years and she was really
well looked after both physically and emotionally. The staff were so kind, patient and caring. This was in relation to my mum but also to the other people who lived there. It can't always have been easy - but the nurses and carers always encouraged and wanted the best for the people they were looking after. So gentle, so nice - I was so appreciative.

Reply from Alison Porter, Head of Business & Customer Relations at Gainsborough House

Thank you for your very kind words. The staff at Gainsborough House work very hard and will be delighted with your lovely review.


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Review from Rob W (Son of Resident) published on 5 December 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We were delighted to see how well Mum is looking and very impressed by Gainsborough House (we have seen quite a few care homes of late). The home is well-organised with a good selection of lounges. The staff are welcoming and helpful to visitors. They work hard to help distant relatives to stay in touch.

Reply from Anne Hughes, Manager at Gainsborough House

Many thanks Rob for sending in this kind review. I noted that you have not rated activities. I am sure the activities staff would be happy to share what activities your Mum has participated in so you are kept involved.


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Review from Tony (Son of Resident) published on 31 July 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad is a resident at Gainsborough House and I would have no hesitation in recommending this care home. The staff are excellent and the care they provide for my dad is exceptional. Having looked at a number of care homes, Gainsborough House stood out and has continued to impress since. We have
complete peace of mind knowing that my dad is being well looked after.

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Review from Patricia K (Wife of Resident) published on 28 May 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is lovely, the staff are marvellous and all the residents are well looked after. I can’t praise Gainsborough House enough.

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Review from Anne B (Daughter-in-law of Resident) published on 16 May 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After realising my father-in-law needed 24-hour care after a stroke, I contacted several local care homes to see if they could help as he also has a wife with dementia who wanted to move with him. Several could not accommodate both and some would only do this if they were on separate floors. We had
always promised both that we would support their wishes to always be together.
Gainsborough House was the first to offer for both to be able to share a room. From the receptionist who first offered us an appointment the next day, to the lady who showed us around when we arrived and to the manager who met us and listened and accommodated our wishes. All the staff couldn't have been more professional and friendly. They were able to assess both within 24 hours and move them in the next day into a double room. We now also have a room that will be used as a private lounge.
I can't thank them enough for thinking outside the box and making the transition for my in-laws so smooth.

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Review from Brian M (Husband of Resident) published on 1 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has been a resident for close to 4 years and in that time her principle carers and nurses have remained the same. This staff stability has undoubtedly helped her to integrate with all aspects of care and routine. There is a regular and varied programme of appropriate activities in which my wife
is included whenever practical. Overall she is treated with respect and dignity.

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Review from June R R (Wife of Resident) published on 1 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

An excellent place to be. If I do happen to go into said type of place I would go myself, if I did not at this time be prepared to do this myself, I would hope my family would put me in a place thus described.

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Review from Janice M (Daughter of Resident) published on 2 April 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Words cannot express how grateful we are for the care shown to our Mum in Gainsborough House. From the moment she arrived everyone has been caring, kind and supportive treating her with the utmost respect and dignity. Every member of staff cares about the wellbeing of every resident. This care home
should be held as a shining example of how care homes should be run, how they have only got a good rating with CQC I have no idea, they should be rated as outstanding because they are. With heartfelt thanks to everyone for caring for my Mum like she is family.

Reply from Anne Hughes, Manager at Gainsborough House

Janice, it is an absolute pleasure caring for your Mum. Thank you for the kind words.


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Review from Wendy J (Wife of Resident) published on 2 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband's stay for him has been generally well enjoyed.
Staff are so attentive and friendly.
Food nicely served and very tasty.
Bedrooms totally adequate for his needs.

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Review from Fiona E (Daughter of Resident) published on 23 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We would highly recommend Gainsborough House. 9 months ago my mum, in her mid 90's, with poor eyesight and profound hearing loss in addition to dementia, moved 350 miles from a care home which could not meet her needs. We doubted she would ever settle and have happily been proved wrong. Excellent management,
caring staff and countless activities have improved Mum's quality of life beyond our expectations. Before she was isolated and spent a lot of time alone, now she welcomes company and has become part of the Gainsborough family. We enjoy the inclusive ethos where everyone has a care for other residents and their families. Mum is definitely in the best place.

Reply from Anne Hughes, Manager at Gainsborough House

Fiona, thank you for those kind words. I will make sure that the staff are informed. It is always lovely to hear positive comments.


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Review from Macaulay W (Son of Resident) published on 26 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are extremely polite and helpful. My dad has been here for just over 2 years and I haven't had to say anything bad about the place.


The home is clean and well kept. Everybody is welcoming and always checked up on - how you have been.


An excellent care home.


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Current Review Score: 9.3 (9.315)

Overview of Review Score

The Review Score of 9.3 (9.315) out of 10 for Gainsborough House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.621 for Gainsborough House is calculated as follows: ( (111 Excellents x 5) + (10 Goods x 4) + (2 Satisfactorys x 3) + (9 Very Poors x 1) ) ÷ 132 Ratings = 4.621

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.694 Points relating to the number of positive Reviews for Gainsborough House is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 72 registered maximum number of service users is 14.4. 10 Positive Reviews ÷ 14.4 = 0.694

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 13 Apr 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (2)

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Meet the Team (1)

Melissa

Melissa Rosser

Job Title: Home Manager

Joined: 2025

Melissa is a Registered Nurse with several years care home management experience.