Maple Manor

3 Amber Court, Berechurch Hall Road, Colchester CO2 9GE
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9.1 2 Reviews
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Care Provided by Maple Manor

  • Type of Service
    • Residential Home
  • Privately Owned
  • For a maximum of 5 Service Users
  • Primary Care Categories
  • Learning Disability
  • Mental Health Condition
  • Younger Adults

Good to Know

  • Person in charge
  • Chelsea Taylor (Manager)
  • Room Information
    • Single Rooms (5)

Facilities

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Maple Manor Reviews (2)

9.1

Maple Manor has a Review Score of 9.1 (9.125) out of 10, based on 2 reviews in the last 2 years. Over all time Maple Manor has 2 reviews.

Overall Experience

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Date Published

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Review from B E (Mother of Resident) published on 31 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Maple Manor is a lovely place, the staff are friendly and very supportive, I can visit whenever I want. The service users are treated with respect and kindness, staff support and enable them to access a range of activities

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Alice E (Sister of Resident) published on 31 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother has lived at Maple Manor for around 13 years, in this time we have never doubted our choice in placement. My brother has received the best care in his time at Maple Manor and they have achieved things with him we never thought possible. The team are great at communicating with us and really
put him at the centre of his own care. It's clear to us that the staff have always genuinely cared and appear fond of all the boys living in the house. We've never had doubts about his safety, he is cared for in a person-centred way, the team is responsive to meeting his changing needs and have helped him achieve effective goals in his life. The house is well led by the senior team within the house. Maple Manor has been one of the best choices we have ever made as a family for my brother. To all the staff at Maple Manor we could never thank you enough and we appreciate everything you do!

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

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Value for Money

Current Review Score: 9.1 (9.125)

Overview of Review Score

The Review Score of 9.1 (9.125) out of 10 for Maple Manor is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 2 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.1 out of 5 from 2 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Maple Manor is calculated as follows: ( (24 Excellents x 5) ) ÷ 24 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.125 Points relating to the number of positive Reviews for Maple Manor is based on 2 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 = 3.125

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 5 registered maximum number of service users is 1, which has been reached with 2 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 29 Dec 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

There are currently no awards/recognitions posted yet for Maple Manor

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Meet the Team (0)

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Frequently Asked Questions about Maple Manor

What types of Care is Maple Manor registered for?

Learning Disability, Mental Health Condition & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Maple Manor have?

There are 5 Single Rooms.

How far is Maple Manor to the centre of Colchester?

2.3 mile(s) as the crow flies, distance by road may be significantly further.