West Cliff Hall Care Home

West Street, Hythe, Southampton SO45 6AA
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9.6 105 Reviews
  • West Cliff Hall Care Home, Southampton
Located on the outskirts of Hythe in Southampton, West Cliff Hall is a beautiful and majestic care home, set in expansive landscaped gardens and overlooking Hythe Marina and Southampton Water. The spectacular views are enjoyed by residents and visitors alike, offering relaxation and inspiration in equal measure, making it a happy and peaceful place to call home.

West Cliff Hall benefits from strong management and committed team members, who ensure residents are not only safe and well cared for, but also happy and content. The trained, compassionate and caring team has created an exceptional residential care home that provides a full programme of activities, entertainment and outings to cater for everyone’s taste.

West Cliff Hall is surrounded by plenty of landscaped and accessible garden space, occupying an enviable and elevated position overlooking Hythe Marina and Southampton Docks. The home has been beautifully restored to provide a modern, luxurious and spacious home comprising 59 en-suite bedrooms which are tastefully decorated and fully furnished. The home boasts several bright and spacious lounge areas, and an airy dining room overlooking the marina. There is also an activities room, a music room and a lifestyle kitchen to encourage residents to maintain their independence.

West Cliff Hall also benefits from a hairdressing salon, video calling to keep in touch with family and friends, fully inclusive laundry service and homemade meals.

Care Provided by West Cliff Hall Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 59 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Epilepsy
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Repeka Taukei (Home Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (49)
    • Couples/Companion Rooms (5)
    • Single Rooms with ensuite Wet Room (49)
    • Couples/Companion Rooms with ensuite Wet Room (5)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2023
    • Number of floors: 3

Funding & Fees Guide for West Cliff Hall Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,550
    • Self-Funded Residential Dementia Care from £1,550
    • RESPITE Self-Funded Residential Care from £1,550
    • RESPITE Self-Funded Residential Dementia Care from £1,550
  • Special offer - for a limited time only. Receive up to £250 off per week for your first 12 weeks when you move in as a permanent resident. T&C's apply. Subject to Availability.


  • (these prices are only a guideline, please contact West Cliff Hall Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting
  • All visitors welcome 24 hours a day. Overnight visitors accommodation may be available subject to availability.


  • Parking
  • Large amount of Car Parking Space for visitors, Residents, family and friends.


West Cliff Hall Care Home Reviews (105)

Total of 105, showing 1-20
9.6

West Cliff Hall Care Home has a Review Score of 9.6 (9.563) out of 10, based on 23 reviews in the last 2 years. Over all time West Cliff Hall Care Home has 105 reviews.

Overall Experience

  • 74
  • 25
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  • 4

Date Published

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Overall Experience  Overall Experience 2.0 out of 5

Building lovely, staff cheerful and good facilities. Unfortunately my Stepfather was seriously let down though. Alarm bells rang 2 days in and met manager to discuss. Lots of encouraging words but sadly had to remove Dad 2 days later. Unable to maintain medication timings, unable to manage his safeguarding
or the person who was harassing him. They were advanced in their condition and should have been supervised. On raising our complaint it seemed management disregarded the seriousness of the problem or just didn't read our email.
Hope they've improved and hired more staff but I would urge anyone to caution before placing a loved one there.

Reply from Jenni Laffoley, Marketing Manager at West Cliff Hall Care Home

Thank you for sharing your feedback. We take all concerns raised by families very seriously, and we are currently reviewing the matter. As your account of the situation differs from our records, this case has been referred for safeguarding, reported to the local authorities and is currently under investigation. As such are unable to comment further until a conclusion has been reached.We are committed to providing the highest standards of care, and we appreciate your patience as we await the findings. We are always very happy to meet with family members should you wish to discuss the matter further - please don't hesitate to contact us.Thank you again for your feedback.


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Overall Experience  Overall Experience 5.0 out of 5

My mum was very agitated and upset when she moved in but staff have been wonderful, patient and kind to me and mum. Things have settled well and I've been impressed by the professionalism of all staff. Nothing has been too much trouble.

Reply from Lindsay Mahoney, Hospitality & Wellbeing Manager at West Cliff Hall Care Home

It is wonderful to hear how well your mum has settled into West Cliff Hall, especially after being anxious regarding the move in. Your kind words towards the team at West Cliff Hall will be passed on to them which will be very much appreciated.


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Overall Experience  Overall Experience 5.0 out of 5

I like the staff and residents. I feel safe and secure with all the residents.

Reply from Lindsay Mahoney, Hospitality & Wellbeing Manager at West Cliff Hall Care Home

Thank you for taking the time to write this review. We are very pleased to hear how happy safe and secure you feel at West Cliff Hall and that you get on with the team and the residents. We will pass on your kind words to the team at West Cliff Hall.


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Overall Experience  Overall Experience 4.0 out of 5

On the whole, I am happy. I have made good friends. I enjoy the activities.

Reply from Lindsay Mahoney, Hospitality & Wellbeing Manager at West Cliff Hall Care Home

We are very happy to hear how happy you are at West Cliff Hall. It is lovely to know that you have made friends and enjoy joining in with all the activities on offer. Thank you for taking the time to write this review and we will pass on your kind words to the team at West Cliff Hall.


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Overall Experience  Overall Experience 5.0 out of 5

Staff very helpful. Room very clean. Staff very helpful and polite. Food very good.

Reply from Lindsay Mahoney, Hospitality & Wellbeing Manager at West Cliff Hall Care Home

Thank you for taking the time to write this review, we will pass on your kind words to the team at West Cliff Hall.


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Overall Experience  Overall Experience 5.0 out of 5

I would just like to say that I am very happy with things at West Cliff Hall, my mum seems to be very well cared for an I don't have to worry at all. The only thing my mum does not like very much is the meals, I feel there is so much waste, as she says a lot of the residents don't like the food. Its
very hard for me to put that, but I have to be honest such a shame because the Chef is such a nice man.

Reply from Lindsay Mahoney, Hospitality & Well-being Lead at West Cliff Hall Care Home

Thank you for taking the time to write this review. We appreciate your kind words which will be passed on to the team at West Cliff Hall. We also appreciate that everyone has different tastes and preferences, so, we are happy to meet and discuss with you and your mother with regards to her food preferences.


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Overall Experience  Overall Experience 5.0 out of 5

We can't thank everyone at West Cliff Care Home enough for looking after our mum and keeping her safe, also for keeping us well informed on any changes throughout her stay, between February 17th 2024 - 19th of August 2024 when our mum sadly passed away peacefully and in no pain. On the last visit I
made on the 19th, carers were keeping a vigil on her every fifteen minutes. My mum was made comfortable with a view out onto the garden where squirrels and birds could be seen. I was able to say my goodbyes to my mum and my visitors were very dignified. We were able to set up a community tea at the college where I work. The carers brought along the residents including my mum to enjoy sandwiches, savouries and cakes, baked and served and music performed by students. As I could join my mum it made for a very special afternoon. A big thank you to everyone at West Cliff Care Home. The carers, catering and activities staff, cleaning staff and management. All carried out their duties to a professional and high standard. Many thanks again from all the family.

Reply from Nikki Clark, Hospitality & Wellbeing Lead at West Cliff Hall Care Home

Firstly, I would like to send our condolences for the loss of your mother, I would also like to thank you for taking the time to write such a compassionate and heartfelt review. All the staff at West Cliff Hall make sure they show each resident the care, kindness and support they need daily. We also like to care and support the families and friends who visit their loved ones at the home. It is lovely to hear your mother could attend the community tea you had organised at your workplace, memories which will last forever. We always make sure our residents feel part of society and can still do all the things they are used to and more. I would like to thank you once again for your wonderful review and I will be sure to pass your comments on to the team at West Cliff Hall.


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Overall Experience  Overall Experience 1.0 out of 5

This just one incident in many in the past few months.
Today mum didn't get a morning coffee. Lunch today was chicken curry or vegetable curry! No other choice. Dessert, was banana and pudding, when my mum asked 'what is the pudding' the person said pudding.
Obliviously the person did not know what
the pudding was or didn't understand English. Mum asked for toilet paper early morning and didn't get them until 3:15pm. Today the room has not been cleared or hoovered.
This is just one example of many in the past few months.

Reply from Nikki Clark, Hospitality & Wellbeing Lead at West Cliff Hall Care Home

Thank you for bringing this to our attention, we are very disappointed you have experienced such a negative visit to the home to see your mother. We take all feedback very seriously; our aim is to provide the best possible care to those we support at West Cliff Hall. We do give more than the main choices on the daily menu, we would have been able to facilitate other alternatives around the lunchtime service, the chefs just need to know what the residents would enjoy eating on that day. As the team work hard daily to provide a safe, happy and calming environment for all our residents it is very unfortunate to hear your feedback about the cleanliness of the home. Please rest assured I will be passing your comments on to the senior management team so they can contact you directly. Once again I can only apologise for your experience on your visit, and we strive to move forward.


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Overall Experience  Overall Experience 5.0 out of 5

I am happy here. Love the food. The staff are great. Have made friends. It is very clean. I am happy and content.

Reply from Nikki Clark, Hospitality & Wellbeing Lead at West Cliff Hall Care Home

Firstly, thank you for taking the time to leave such a lovely review, we are so pleased you feel settled and comfortable at West Cliff Hall. The staff work really hard to make the environment calm and happy for all. I will pass on your kind comments to the whole of the team within the home.


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Overall Experience  Overall Experience 5.0 out of 5

Staff are very friendly and helpful. Home is clean and tidy. I am happy here.

Reply from Lindsay Mahoney, Hospitality & Well-being Lead at West Cliff Hall Care Home

Thank you for taking the time to write this review. It is lovely to hear how happy you are with not only the care and support you receive at West Cliff Hall but that the home is clean and tidy and the staff are also friendly and helpful. We will pass on these kind words to the team at West Cliff Hall.


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Overall Experience  Overall Experience 5.0 out of 5

My brothers and I are grateful for the high-quality care given to my mother in the short time she was at West Cliff Hall Care Home. My mother had a bright, airy, nicely decorated room with a comfortable bed and other furniture. We were impressed by the cleanliness of the room and the care home in general.
For sure the highlight for my mother was the absolutely excellent food. Please pass on our appreciation to the chef who truly produced excellent lunches on a consistent basis! Mum sent us regular photos of her wonderful lunches. At an older age, the quality and quantity of food is so important!
Thank you also for your kind attention to Mum's needs. Any issues or questions were addressed in a professional and timely manner.
We truly thank the staff for making Mum's stay as comfortable as possible and for listening to her many stories. A big thank you!

Reply from Lindsay Mahoney, Hospitality & Well-being Lead at West Cliff Hall Care Home

Thank you for taking the time to write this review and please accept our condolences for the loss of your mother. We are pleased to hear how happy you were with the facilities and the high standard to which the team keep West Cliff Hall. It is also good to hear how happy your mother was with the home-cooked meals provided by our chefs, so much so that she took photographs to show you. These kind words will be passed on to the whole team and West Cliff Hall, who, no doubt will be happy to hear that their hard work is very much appreciated.


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Overall Experience  Overall Experience 5.0 out of 5

My dad came to live in West Cliff Hall Care Home in December 2023 until he passed away with Dementia in May 2024.
We cannot thank the staff enough for the care and love they gave him. He was always clean, shaven and fed. The staff were caring and compassionate and always on call. My dad always had
a smile on his face and often told us how much they looked after him. Both my sister and I can't thank you enough.

Reply from Nikki Clark, Hospitality & Wellbeing Lead at West Cliff Hall Care Home

Firstly, I would like to send our condolence to you and your sister and thank you for taking the time to write such a beautiful review. We are so glad to hear your father had a happy and settled time with us at West Cliff Hall and formed meaningful relationships with our staff. Our team is committed to providing person-centred care to all our residents making them feel part of our family within our care homes. It is lovely to be able to share your kind comments with the rest of the team, as I know they would have been very saddened by his loss.


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Overall Experience  Overall Experience 5.0 out of 5

Happy my mother is staying at West Cliff Hall. Staff are wonderful, always welcoming, and it is lovely to see how well they interact and care for Mum. Facilities and activities are great and she is always kept busy. Management team are always happy to discuss Mum's care and very supportive. Carers,
maintenance team, housekeeping and kitchen team are all involved with residents and make for a complete enriching environment. Thank you.

Reply from Lindsay Mahoney, Hospitality & Well-being Lead at West Cliff Hall Care Home

At Hartford Care we promote a one team approach with the care, support and well-being for our residents so it's great to hear that your mother is experiencing this at West Cliff Hall. It's good to know that management are approachable and always there to answer any questions you may have regarding your mother's care and support. Thank you for taking the time to write this review, your kind words will be passed on to the team at West Cliff Hall.


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Overall Experience  Overall Experience 4.0 out of 5

Dad's stay started poorly due to the room he was put in. One of your carers was very empathetic and compassionate to his problems and was instrumental in getting Dad moved to a much better room (an excellent room). This enabled Dad's stay to be more enjoyable.

Reply from Lindsay Mahoney, Hospitality & Well-being Lead at West Cliff Hall Care Home

Thank you for taking the time to write this review. We are happy to hear that initial problems were sorted by the staff at West Cliff Hall and your dad's stay has been more enjoyable since. We will pass this on to all the staff at West Cliff Hall.


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Overall Experience  Overall Experience 5.0 out of 5

Care for my nan has been attentive during her stay, particularly in adjusting to her needs after a serious fall. I am grateful for the encouraged involvement in activities and mealtimes as loneliness was a key concern for my nan at home. Staff are welcoming, friendly and supportive of the family's input
and wishes.

Reply from Nikki Clark, Hospitality & Wellbeing Lead at West Cliff Hall Care Home

We really appreciate you taking the time to leave such lovely comments. It is our pleasure to care for your nan, its so great to hear that our activities team is taking the time to enrich the lives of all our residents. We give extra attention to provide the right care for our residents, supporting them in whichever way we can, to provide person centred care. I am so happy that you and your nan feel happy and supported by the whole team. Thank you again for your positive and warming comments, I will pass the review onto the team at West Cliff Hall.


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Overall Experience  Overall Experience 5.0 out of 5

I struggle to find the words to describe how grateful and thankful myself and my family are of the depth of care given and shown to my father and us as a family during his short stay at West Cliff Hall.
Nothing was too much trouble, for Dad and for us, even thoughtful touches we hadn't even considered
were put in place to make him and us comfortable from the beginning and especially during his last week or so.
You made my father's last days more than we could have ever hoped for, your kindness brought more than a few tears to my eyes.
From the housekeeping staff to the manager and every person in between, you showed compassion, you always asked how we were, you always were ready and willing to help, to suggest something that could help and implement it straight away. So thank you, thank you, thank you, we could not have wished for a better place for him to spend his last days.

Reply from Nikki Clark, Hospitality & Wellbeing Lead at West Cliff Hall Care Home

Thank you so much for taking the time to leave such a wonderful and touching review. We are so sorry for your loss, it was a pleasure and a privilege to care for your father, and it’s heartwarming to read your comments regarding the excellent care the team provided, not just to your father but to you and your family. Losing a loved one is never easy, but we hope the fact we could bring some joy and peace to your father during his short stay with us, provides you with some comfort. We will ensure the team at West Cliff Hall sees this beautiful review.


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Overall Experience  Overall Experience 4.0 out of 5

I have been visiting my sister-in-law for just over one year and have always found the staff very friendly, helpful and show great respect, compassion and understanding.

Reply from Lindsay Mahoney, Hospitality & Well-being Lead at West Cliff Hall Care Home

Thank you for taking the time to write this review. We are happy to hear that your sister-in-law is well cared for and shown kindness and compassion, it is also lovely to hear that you are also greeted with a warm welcome when you visit. We will pass on these kind words to all the staff.


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Overall Experience  Overall Experience 4.0 out of 5

I have been visiting West Cliff Hall for just over a year to see my sister. The improvement in the car park has made a vast difference, especially for people who have walking or mobility difficulties.
I am always greeted by the staff in a friendly manner and I have noticed the staff treat my sister
with respect and dignity and when she needs help it is readily given.
The activities are well thought out and try to accommodate the likes of everyone.

Reply from Lindsay Mahoney, Hospitality & Well-being Lead at West Cliff Hall Care Home

Thank you for taking the time to write these kind words. We are happy to hear that your sister is well cared for at West Cliff Hall and the improvements to the home make it easier to visit. It's good to know that you are made to feel welcome when you visit and that your sister is treated with dignity and respect. We will pass on this lovely review to all the staff at West Cliff Hall.


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Overall Experience  Overall Experience 5.0 out of 5

Came to visit my aunt recently at West Cliff Hall, I hadn't been before so didn't know what to expect. I was made to feel welcome around the home, the staff were friendly and the home looked clean and very nicely decorated My aunt is clearly being well looked after by all concerned, the room she has
is warm and cosy and nice to see lots of her own personal belongings around.

Reply from Lindsay Mahoney, Hospitality & Well-being Lead at West Cliff Hall Care Home

Thank you for taking the time to write this lovely review. We appreciate hearing how welcome you were made to feel when you visited West Cliff Hall and how pleased you were with the home and how well your aunt is being cared for. It's great to hear that you are happy with her room and that she is surrounded by her personal belongings which no doubt will make her feel even more at home. We will pass on these kind words to all the staff at West Cliff Hall.


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Overall Experience  Overall Experience 5.0 out of 5

I am comfortable here and never feel I'm wanting for anything.
I enjoy my days and I have made some friends too.

Reply from Lindsay Mahoney, Area Administrator at West Cliff Hall Care Home

Thank you for taking the time to let us know how much you are enjoying your time at West Cliff Hall. We will pass this on to all the staff who will be so pleased to hear this.


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Current Review Score: 9.6 (9.563)

Overview of Review Score

The Review Score of 9.6 (9.563) out of 10 for West Cliff Hall Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 23 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.563 for West Cliff Hall Care Home is calculated as follows: ( (198 Excellents x 5) + (47 Goods x 4) + (10 Satisfactorys x 3) + (9 Poors x 2) + (6 Very Poors x 1) ) ÷ 270 Ratings = 4.563

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for West Cliff Hall Care Home is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 59 registered maximum number of service users is 11.8, which has been reached with 21 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 10 Feb 2025

Overall
Good

  • Caring

    Good
  • Effective

    Good
  • Responsive

    Good
  • Safe

    Good
  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (9)

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Meet the Team (2)

Repeka

Repeka Taukei

Job Title: Home Manager

Joined: 2014

My name is Repeka Taukei and I am Home Manager at West Cliff Hall.


I joined the Hartford Care family in 2012. It’s been a great and rewarding journey and the team takes pride in looking after our residents, families and visitors to ensure everyone feels safe and happy at all times.


I am looking forward to meeting you all soon at our beautiful home.


Andreea

Andreea Onofrei

Job Title: Deputy Manager

Joined: 2021

I have worked at West Cliff Hall and was very sad to leave. But I am back now and so happy to be working with Repeka. I am a very ambitious person who always wants to achieve my goals. I am 100% committed to my job and my residents.


Frequently Asked Questions about West Cliff Hall Care Home

What types of Care is West Cliff Hall Care Home registered for?

Older Person Care, Dementia, Respite Care, Physical Disability, Sensory Impairment & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does West Cliff Hall Care Home provide?

Palliative Care, Day Care, Convalescent Care & Own GP if required are other types of care provided.

How many Rooms does West Cliff Hall Care Home have?

There are 49 Single Rooms and 5 Couples/Companion Rooms.

What are the Facilities & Services at West Cliff Hall Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is West Cliff Hall Care Home to the centre of Southampton?

2.6 mile(s) as the crow flies, distance by road may be significantly further.