Special offer - for a limited time only. Receive up to £250 off per week for your first 12 weeks when you move in as a permanent resident. T&C's apply. Subject to Availability.
All visitors welcome 24 hours a day. Overnight visitors accommodation may be available subject to availability.
Large amount of Car Parking Space for visitors, Residents, family and friends.
West Cliff Hall Care Home has a Review Score of 9.6 (9.563) out of 10, based on 23 reviews in the last 2 years. Over all time West Cliff Hall Care Home has 105 reviews.
Review from N B (Son of Resident) published on 25 March 2025
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Reply from Jenni Laffoley, Marketing Manager at West Cliff Hall Care Home
Thank you for sharing your feedback. We take all concerns raised by families very seriously, and we are currently reviewing the matter. As your account of the situation differs from our records, this case has been referred for safeguarding, reported to the local authorities and is currently under investigation. As such are unable to comment further until a conclusion has been reached.We are committed to providing the highest standards of care, and we appreciate your patience as we await the findings. We are always very happy to meet with family members should you wish to discuss the matter further - please don't hesitate to contact us.Thank you again for your feedback.
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Review from A N (Daughter of Resident) published on 21 March 2025
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Reply from Lindsay Mahoney, Hospitality & Wellbeing Manager at West Cliff Hall Care Home
It is wonderful to hear how well your mum has settled into West Cliff Hall, especially after being anxious regarding the move in. Your kind words towards the team at West Cliff Hall will be passed on to them which will be very much appreciated.
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Review from R O (Resident) published on 5 March 2025
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Reply from Lindsay Mahoney, Hospitality & Wellbeing Manager at West Cliff Hall Care Home
Thank you for taking the time to write this review. We are very pleased to hear how happy safe and secure you feel at West Cliff Hall and that you get on with the team and the residents. We will pass on your kind words to the team at West Cliff Hall.
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Review from G C (Resident) published on 5 March 2025
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Reply from Lindsay Mahoney, Hospitality & Wellbeing Manager at West Cliff Hall Care Home
We are very happy to hear how happy you are at West Cliff Hall. It is lovely to know that you have made friends and enjoy joining in with all the activities on offer. Thank you for taking the time to write this review and we will pass on your kind words to the team at West Cliff Hall.
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Review from M W (Resident) published on 13 January 2025
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Reply from Lindsay Mahoney, Hospitality & Wellbeing Manager at West Cliff Hall Care Home
Thank you for taking the time to write this review, we will pass on your kind words to the team at West Cliff Hall.
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Review from Cheryl C (Daughter of Resident) published on 16 December 2024
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Reply from Lindsay Mahoney, Hospitality & Well-being Lead at West Cliff Hall Care Home
Thank you for taking the time to write this review. We appreciate your kind words which will be passed on to the team at West Cliff Hall. We also appreciate that everyone has different tastes and preferences, so, we are happy to meet and discuss with you and your mother with regards to her food preferences.
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Review from Trevor B (Son of Resident) published on 4 November 2024
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Reply from Nikki Clark, Hospitality & Wellbeing Lead at West Cliff Hall Care Home
Firstly, I would like to send our condolences for the loss of your mother, I would also like to thank you for taking the time to write such a compassionate and heartfelt review. All the staff at West Cliff Hall make sure they show each resident the care, kindness and support they need daily. We also like to care and support the families and friends who visit their loved ones at the home. It is lovely to hear your mother could attend the community tea you had organised at your workplace, memories which will last forever. We always make sure our residents feel part of society and can still do all the things they are used to and more. I would like to thank you once again for your wonderful review and I will be sure to pass your comments on to the team at West Cliff Hall.
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Review from Graham L (Son of Resident) published on 30 September 2024
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Reply from Nikki Clark, Hospitality & Wellbeing Lead at West Cliff Hall Care Home
Thank you for bringing this to our attention, we are very disappointed you have experienced such a negative visit to the home to see your mother. We take all feedback very seriously; our aim is to provide the best possible care to those we support at West Cliff Hall. We do give more than the main choices on the daily menu, we would have been able to facilitate other alternatives around the lunchtime service, the chefs just need to know what the residents would enjoy eating on that day. As the team work hard daily to provide a safe, happy and calming environment for all our residents it is very unfortunate to hear your feedback about the cleanliness of the home. Please rest assured I will be passing your comments on to the senior management team so they can contact you directly. Once again I can only apologise for your experience on your visit, and we strive to move forward.
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Review from A W (Resident) published on 10 September 2024
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Reply from Nikki Clark, Hospitality & Wellbeing Lead at West Cliff Hall Care Home
Firstly, thank you for taking the time to leave such a lovely review, we are so pleased you feel settled and comfortable at West Cliff Hall. The staff work really hard to make the environment calm and happy for all. I will pass on your kind comments to the whole of the team within the home.
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Review from I S (Resident) published on 18 July 2024
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Reply from Lindsay Mahoney, Hospitality & Well-being Lead at West Cliff Hall Care Home
Thank you for taking the time to write this review. It is lovely to hear how happy you are with not only the care and support you receive at West Cliff Hall but that the home is clean and tidy and the staff are also friendly and helpful. We will pass on these kind words to the team at West Cliff Hall.
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Review from Steven B (Son of Resident) published on 12 July 2024
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Reply from Lindsay Mahoney, Hospitality & Well-being Lead at West Cliff Hall Care Home
Thank you for taking the time to write this review and please accept our condolences for the loss of your mother. We are pleased to hear how happy you were with the facilities and the high standard to which the team keep West Cliff Hall. It is also good to hear how happy your mother was with the home-cooked meals provided by our chefs, so much so that she took photographs to show you. These kind words will be passed on to the whole team and West Cliff Hall, who, no doubt will be happy to hear that their hard work is very much appreciated.
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Review from Martin H (Son of Resident) published on 20 June 2024
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Reply from Nikki Clark, Hospitality & Wellbeing Lead at West Cliff Hall Care Home
Firstly, I would like to send our condolence to you and your sister and thank you for taking the time to write such a beautiful review. We are so glad to hear your father had a happy and settled time with us at West Cliff Hall and formed meaningful relationships with our staff. Our team is committed to providing person-centred care to all our residents making them feel part of our family within our care homes. It is lovely to be able to share your kind comments with the rest of the team, as I know they would have been very saddened by his loss.
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Review from D W (Son of Resident) published on 25 April 2024
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Reply from Lindsay Mahoney, Hospitality & Well-being Lead at West Cliff Hall Care Home
At Hartford Care we promote a one team approach with the care, support and well-being for our residents so it's great to hear that your mother is experiencing this at West Cliff Hall. It's good to know that management are approachable and always there to answer any questions you may have regarding your mother's care and support. Thank you for taking the time to write this review, your kind words will be passed on to the team at West Cliff Hall.
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Review from Steve R (Son of Resident) published on 15 April 2024
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Reply from Lindsay Mahoney, Hospitality & Well-being Lead at West Cliff Hall Care Home
Thank you for taking the time to write this review. We are happy to hear that initial problems were sorted by the staff at West Cliff Hall and your dad's stay has been more enjoyable since. We will pass this on to all the staff at West Cliff Hall.
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Review from E G (Granddaughter of Resident) published on 13 February 2024
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Reply from Nikki Clark, Hospitality & Wellbeing Lead at West Cliff Hall Care Home
We really appreciate you taking the time to leave such lovely comments. It is our pleasure to care for your nan, its so great to hear that our activities team is taking the time to enrich the lives of all our residents. We give extra attention to provide the right care for our residents, supporting them in whichever way we can, to provide person centred care. I am so happy that you and your nan feel happy and supported by the whole team. Thank you again for your positive and warming comments, I will pass the review onto the team at West Cliff Hall.
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Review from Deborah S (Daughter of Resident) published on 8 February 2024
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Reply from Nikki Clark, Hospitality & Wellbeing Lead at West Cliff Hall Care Home
Thank you so much for taking the time to leave such a wonderful and touching review. We are so sorry for your loss, it was a pleasure and a privilege to care for your father, and it’s heartwarming to read your comments regarding the excellent care the team provided, not just to your father but to you and your family. Losing a loved one is never easy, but we hope the fact we could bring some joy and peace to your father during his short stay with us, provides you with some comfort. We will ensure the team at West Cliff Hall sees this beautiful review.
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Review from M R (Brother-in-law of Resident) published on 31 January 2024
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Reply from Lindsay Mahoney, Hospitality & Well-being Lead at West Cliff Hall Care Home
Thank you for taking the time to write this review. We are happy to hear that your sister-in-law is well cared for and shown kindness and compassion, it is also lovely to hear that you are also greeted with a warm welcome when you visit. We will pass on these kind words to all the staff.
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Review from J R (Sister of Resident) published on 31 January 2024
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Reply from Lindsay Mahoney, Hospitality & Well-being Lead at West Cliff Hall Care Home
Thank you for taking the time to write these kind words. We are happy to hear that your sister is well cared for at West Cliff Hall and the improvements to the home make it easier to visit. It's good to know that you are made to feel welcome when you visit and that your sister is treated with dignity and respect. We will pass on this lovely review to all the staff at West Cliff Hall.
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Review from J G (Relative of Resident) published on 22 January 2024
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Reply from Lindsay Mahoney, Hospitality & Well-being Lead at West Cliff Hall Care Home
Thank you for taking the time to write this lovely review. We appreciate hearing how welcome you were made to feel when you visited West Cliff Hall and how pleased you were with the home and how well your aunt is being cared for. It's great to hear that you are happy with her room and that she is surrounded by her personal belongings which no doubt will make her feel even more at home. We will pass on these kind words to all the staff at West Cliff Hall.
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Review from E B (Resident) published on 27 November 2023
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Reply from Lindsay Mahoney, Area Administrator at West Cliff Hall Care Home
Thank you for taking the time to let us know how much you are enjoying your time at West Cliff Hall. We will pass this on to all the staff who will be so pleased to hear this.
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The Review Score of 9.6 (9.563) out of 10 for West Cliff Hall Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.6 out of 5 from 23 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.563 for West Cliff Hall Care Home is calculated as follows: ( (198 Excellents x 5) + (47 Goods x 4) + (10 Satisfactorys x 3) + (9 Poors x 2) + (6 Very Poors x 1) ) ÷ 270 Ratings = 4.563
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for West Cliff Hall Care Home is based on 21 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 59 registered maximum number of service users is 11.8, which has been reached with 21 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 10 Feb 2025
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Job Title: Home Manager
Joined: 2014
My name is Repeka Taukei and I am Home Manager at West Cliff Hall.
I joined the Hartford Care family in 2012. It’s been a great and rewarding journey and the team takes pride in looking after our residents, families and visitors to ensure everyone feels safe and happy at all times.
I am looking forward to meeting you all soon at our beautiful home.
Job Title: Deputy Manager
Joined: 2021
I have worked at West Cliff Hall and was very sad to leave. But I am back now and so happy to be working with Repeka. I am a very ambitious person who always wants to achieve my goals. I am 100% committed to my job and my residents.