Special offer - for a limited time only. Receive up to £250 off per week for your first 12 weeks when you move in as a permanent resident. T&C's apply. Subject to Availability.
All visitors welcome 24 hours a day. Overnight visitors accommodation may be available subject to availability.
Large amount of Car Parking Space for visitors, Residents, family and friends.
West Cliff Hall Care Home has a Review Score of 9.6 (9.563) out of 10, based on 23 reviews in the last 2 years. Over all time West Cliff Hall Care Home has 105 reviews.
Review from C H (Grandson of Resident) published on 9 October 2023
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Reply from Jenni Laffoley, Brand Marketing Manager at West Cliff Hall Care Home
Thank you so much for your kind words about the care your grandad has received at West Cliff Hall. We are so grateful for your 5* review and your feedback about our compassionate and dedicated team members. It's our privilege to care for your grandad, we are so pleased he has settled in so well with us, and you feel assured he is in good hands.
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Review from Jackie Y (Daughter of Resident) published on 28 September 2023
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Reply from Jenni Laffoley, Brand Marketing Manager at West Cliff Hall Care Home
Thank you for taking the time to leave a review. We are very pleased to hear our team are tending to your father's needs and he is happy with the service he is receiving. We shall pass your kind comments on to the team at West Cliff Hall.
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Review from Amanda H (Relative of Resident) published on 28 September 2023
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Reply from Jenni Laffoley, Brand Marketing Manager at West Cliff Hall Care Home
We are so pleased you and your daughter were made to feel welcome when you visited West Cliff Hall. It's our pleasure to look after your grandfather-in-law, and we are so pleased he has settled in with us so well, it's great he is interested in participating in some of our activities too. Thank you for your kind comments.
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Review from Patricia O (Daughter-in-law of Resident) published on 13 February 2023
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Reply from Diana Nisbet, Marketing Executive at West Cliff Hall Care Home
Very many thanks to you for submitting such positive comments on your Mum's care whilst she's been at West Cliff Hall. We're so pleased that she's settled in and joins in with the activities she enjoys. We're so proud of our teams and know that they will be so grateful to hear your really lovely feedback. Thanks again and best wishes to you.
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Review from J M (Sister of Resident) published on 26 January 2023
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Reply from Diana Nisbet, Marketing Executive at West Cliff Hall Care Home
Very many thanks for taking the time to submit such a lovely review about West Cliff Hall. We're so glad to hear that your brother is happy there and enjoying life at the home.
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Review from Douglas A (Resident) published on 23 December 2022
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Reply from Jenni Laffoley, Marketing Manager (Brand) at West Cliff Hall Care Home
We are so pleased to hear how much you have enjoyed your stay with us, we shall share your positive comments with the rest of our wonderful team.
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Review from G A (Son of Resident) published on 16 December 2022
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Reply from Jenni Laffoley, Marketing Manager (Brand) at West Cliff Hall Care Home
Thank you for your kind review. We are so pleased we were able to change your father's perception of living in a care home and help in his recovery. At West Cliff Hall, we know moving into a care home can be stressful for everyone involved, so we will always help in any way we can to make the process as easy as possible, and we are pleased we were able to help in this instance. We would welcome your father to visit us again, even just for a morning. Where he can experience more of the activities available here at West Cliff Hall; there is always lots going on and something for everyone.
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Review from Clive B (Resident) published on 17 October 2022
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Reply from Jenni Laffoley, Marketing Manager (Brand) at West Cliff Hall Care Home
We are so thrilled you feel this way and are very happy you are part of our Hartford Care Family.
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Review from K R (Sister-in-law of Resident) published on 14 October 2022
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Reply from Jenni Laffoley, Marketing Manager (Brand) at West Cliff Hall Care Home
Thank you for your kind words about West Cliff Hall. We're pleased you were made to feel so welcome at the home and that your sister-in-law has been well cared for and feels safe. We will pass your lovely comments on to the whole team.
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Review from Amanda G (Daughter of Resident) published on 22 August 2022
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Reply from Alison Reijman, PR Coordinator at West Cliff Hall Care Home
What a fantastic review of West Cliff Hall! There is never a dull moment here and we really love helping our ladies and gentlemen to live their best lives with us. Thank you so much for your recommendation which we really appreciate and will share will all the team looking after your mum.
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Review from William S (Resident) published on 21 July 2022
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Reply from Alison Reijman, PR Coordinator at West Cliff Hall Care Home
Thank you so much for your very kind words about West Cliff Hall. It is our pleasure to care for you and have you as part of our happy West Cliff family.
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Review from Duncan B (Son of Resident) published on 29 June 2022
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Reply from Alison Reijman, PR Coordinator at West Cliff Hall Care Home
Thank you for your very kind words about West Cliff Hall. It has been a very challenging time for all of us here, but the care and safety of our residents are of paramount importance at all times. It is our pleasure to care for your mum and we will share your lovely comments with all the team who are looking after her.
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Review from Margaret R (Resident) published on 23 June 2022
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Reply from Alison Reijman, PR Coordinator at West Cliff Hall Care Home
Thank you for your lovely words about West Cliff Hall. We really are one big happy family here in our lovely care home with its beautiful garden and fantastic views across the water. We are so glad you are part of our family.
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Review from Helen C (Daughter of Resident) published on 23 June 2022
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Reply from Alison Reijman, PR Coordinator at West Cliff Hall Care Home
Thank you for your fantastic comments about West Cliff Hall. We are so glad you enjoyed our Queen's Platinum Jubilee garden party. We love organising these very special events for our ladies, gentlemen and loved ones as it really shows what a big happy family we all are. We will share your review with our terrific team members who organised the garden party.
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Review from S A (Daughter-in-law of Resident) published on 17 June 2022
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Reply from Alison Reijman, PR Coordinator at West Cliff Hall Care Home
Thank you for your very kind words about West Cliff Hall. It is our pleasure to care for your mother and we are so thrilled you are happy with the way in which we are looking after her.
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Review from John S (Son of Resident) published on 13 June 2022
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Reply from Alison Reijman, PR Coordinator at West Cliff Hall Care Home
What a fantastic review of West Cliff Hall. We too are delighted to see your mother glowing with wellness in our care. It is our pleasure to have you both as part of our very special West Cliff Hall family. We will share your lovely words with all our wonderful West Cliff Hall team.
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Review from Betty O (Resident) published on 12 June 2022
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Reply from Alison Reijman, PR Coordinator at West Cliff Hall Care Home
Thank you so much for your very kind words about West Cliff Hall. We love having you here as part of our happy West Cliff family, helping you live your best life with us.
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Review from Byron O (Son of Resident) published on 6 June 2022
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Reply from Alison Reijman, PR Coordinator at West Cliff Hall Care Home
Thank you so much for your fantastic feedback about West Cliff Hall. It is our pleasure to care for your mother and provide her with a level of support to help her live her best life with us. We really appreciate your kind comments about our wonderful team, our beautiful care home, its gardens and the view across Southampton Water. We are all so fortunate to live and work in such a spectacular location.
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Review from Lesley P (Daughter of Resident) published on 24 May 2022
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Reply from Alison Reijman, PR Coordinator at West Cliff Hall Care Home
Thank you so much for your lovely review of West Cliff Hall. We are so glad your father enjoyed his stay with us, especially the activities we organise for our ladies and gentlemen. We look forward to welcoming him back!
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Review from E W (Relative of Resident) published on 15 April 2022
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Reply from Alison Reijman, PR Coordinator at West Cliff Hall Care Home
What lovely words about West Cliff Hall. It is a pleasure to look after your loved one. We are one big happy family here and we ensure there is never a dull moment with all our activities for our ladies and gentlemen to enjoy. We shall share your wonderful comments with all the West Cliff Hall team.
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The Review Score of 9.6 (9.563) out of 10 for West Cliff Hall Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.6 out of 5 from 23 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.563 for West Cliff Hall Care Home is calculated as follows: ( (198 Excellents x 5) + (47 Goods x 4) + (10 Satisfactorys x 3) + (9 Poors x 2) + (6 Very Poors x 1) ) ÷ 270 Ratings = 4.563
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for West Cliff Hall Care Home is based on 21 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 59 registered maximum number of service users is 11.8, which has been reached with 21 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 10 Feb 2025
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Job Title: Home Manager
Joined: 2014
My name is Repeka Taukei and I am Home Manager at West Cliff Hall.
I joined the Hartford Care family in 2012. It’s been a great and rewarding journey and the team takes pride in looking after our residents, families and visitors to ensure everyone feels safe and happy at all times.
I am looking forward to meeting you all soon at our beautiful home.
Job Title: Deputy Manager
Joined: 2021
I have worked at West Cliff Hall and was very sad to leave. But I am back now and so happy to be working with Repeka. I am a very ambitious person who always wants to achieve my goals. I am 100% committed to my job and my residents.