West Cliff Hall Care Home

West Street, Hythe, Southampton SO45 6AA
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9.6 107 Reviews
  • West Cliff Hall Care Home, Southampton
Located on the outskirts of Hythe in Southampton, West Cliff Hall is a beautiful and majestic care home, set in expansive landscaped gardens and overlooking Hythe Marina and Southampton Water. The spectacular views are enjoyed by residents and visitors alike, offering relaxation and inspiration in equal measure, making it a happy and peaceful place to call home.

West Cliff Hall benefits from strong management and committed team members, who ensure residents are not only safe and well cared for, but also happy and content. The trained, compassionate and caring team has created an exceptional residential care home that provides a full programme of activities, entertainment and outings to cater for everyone’s taste.

West Cliff Hall is surrounded by plenty of landscaped and accessible garden space, occupying an enviable and elevated position overlooking Hythe Marina and Southampton Docks. The home has been beautifully restored to provide a modern, luxurious and spacious home comprising 59 en-suite bedrooms which are tastefully decorated and fully furnished. The home boasts several bright and spacious lounge areas, and an airy dining room overlooking the marina. There is also an activities room, a music room and a lifestyle kitchen to encourage residents to maintain their independence.

West Cliff Hall also benefits from a hairdressing salon, video calling to keep in touch with family and friends, fully inclusive laundry service and homemade meals.

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Care Provided by West Cliff Hall Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 59 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Epilepsy
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Repeka Taukei (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (49)
    • Couples/Companion Rooms (5)
    • Single Rooms with ensuite Wet Room (49)
    • Couples/Companion Rooms with ensuite Wet Room (5)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2023
    • Number of floors: 3

Funding & Fees Guide for West Cliff Hall Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,550
    • Self-Funded Residential Dementia Care from £1,550
    • RESPITE Self-Funded Residential Care from £1,550
    • RESPITE Self-Funded Residential Dementia Care from £1,550

  • Special offer - for a limited time only. Receive up to £250 off per week for your first 12 weeks when you move in as a permanent resident. T&C's apply. Subject to Availability.
  • (these prices are only a guideline, please contact West Cliff Hall Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • All visitors welcome 24 hours a day. Overnight visitors accommodation may be available subject to availability.


  • Parking

  • Large amount of Car Parking Space for visitors, Residents, family and friends.


West Cliff Hall Care Home Reviews (107)

Total of 107, showing 21-40
9.6

West Cliff Hall Care Home has a Review Score of 9.6 (9.599) out of 10, based on 25 reviews in the last 2 years. Over all time West Cliff Hall Care Home has 107 reviews.

Overall Experience

  • 76
  • 25
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  • 1
  • 4

Date Published

107
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Review from J G (Relative of Resident) published on 22 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Came to visit my aunt recently at West Cliff Hall, I hadn't been before so didn't know what to expect. I was made to feel welcome around the home, the staff were friendly and the home looked clean and very nicely decorated My aunt is clearly being well looked after by all concerned, the room she has
is warm and cosy and nice to see lots of her own personal belongings around.

Reply from Lindsay Mahoney, Hospitality & Well-being Lead at West Cliff Hall Care Home

Thank you for taking the time to write this lovely review. We appreciate hearing how welcome you were made to feel when you visited West Cliff Hall and how pleased you were with the home and how well your aunt is being cared for. It's great to hear that you are happy with her room and that she is surrounded by her personal belongings which no doubt will make her feel even more at home. We will pass on these kind words to all the staff at West Cliff Hall.


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Review from E B (Resident) published on 27 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am comfortable here and never feel I'm wanting for anything.
I enjoy my days and I have made some friends too.

Reply from Lindsay Mahoney, Area Administrator at West Cliff Hall Care Home

Thank you for taking the time to let us know how much you are enjoying your time at West Cliff Hall. We will pass this on to all the staff who will be so pleased to hear this.


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Review from C H (Grandson of Resident) published on 9 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to start by highlighting the excellent support/care that has been provided to my grandad since he arrived at West Cliff Hall Care Home.
I was very appreciative knowing my grandad was going into a care home to start with from the little bungalow he shared with my nan for a long period
of time.
I can not express in words the gratitude I have towards the staff members for the dedication they show in their roles and the compassion that is shown not just to my grandad but to the other residents within West Cliff.
The care that is in place is person-centred to their needs and I praise you all at West Cliff for the 5* service that you deliver on a daily basis.
Your dedication to your roles is highly visible and does not go unnoticed.
So to wrap this up, those concerns and apprehensions I had at the start, are no longer there and I know my grandad is comfortable and that his support needs are met.
Again thank you all.
Kinda regards.

Reply from Jenni Laffoley, Brand Marketing Manager at West Cliff Hall Care Home

Thank you so much for your kind words about the care your grandad has received at West Cliff Hall. We are so grateful for your 5* review and your feedback about our compassionate and dedicated team members. It's our privilege to care for your grandad, we are so pleased he has settled in so well with us, and you feel assured he is in good hands.


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Review from Jackie Y (Daughter of Resident) published on 28 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

While visiting Dad, he had a cup of coffee brought in by a very nice young lady. Also, the very nice and polite staff asked if they should come back later to change bedding and clean his room. He seems to be very happy with the service he’s getting.

Reply from Jenni Laffoley, Brand Marketing Manager at West Cliff Hall Care Home

Thank you for taking the time to leave a review. We are very pleased to hear our team are tending to your father's needs and he is happy with the service he is receiving. We shall pass your kind comments on to the team at West Cliff Hall.


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Review from Amanda H (Relative of Resident) published on 28 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I visited with my daughter today who is the great-granddaughter of a resident. We were made to feel very welcome the staff were very friendly offering us coffee and chatted when they could.
My Grandfather-in-law is very happy living here even though it has been a short while and was talking about
maybe taking part in one of the outings on a boat in the near future.

Reply from Jenni Laffoley, Brand Marketing Manager at West Cliff Hall Care Home

We are so pleased you and your daughter were made to feel welcome when you visited West Cliff Hall. It's our pleasure to look after your grandfather-in-law, and we are so pleased he has settled in with us so well, it's great he is interested in participating in some of our activities too. Thank you for your kind comments.


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Review from Patricia O (Daughter-in-law of Resident) published on 13 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been in Westcliff Hall since March 2022 and has settled in well. The staff are very encouraging towards her, and she does try to join in all the activities that appeal to her. Thank you to all the staff for all your hard work and making the home a happy environment to live in. I would recommend
the home to other people looking for residential care.

Reply from Diana Nisbet, Marketing Executive at West Cliff Hall Care Home

Very many thanks to you for submitting such positive comments on your Mum's care whilst she's been at West Cliff Hall. We're so pleased that she's settled in and joins in with the activities she enjoys. We're so proud of our teams and know that they will be so grateful to hear your really lovely feedback. Thanks again and best wishes to you.


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Review from J M (Sister of Resident) published on 26 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Such a wonderful, friendly home; everyone is so kind and helpful. My brother is very happy at West Cliff Hall Care Home.

Reply from Diana Nisbet, Marketing Executive at West Cliff Hall Care Home

Very many thanks for taking the time to submit such a lovely review about West Cliff Hall. We're so glad to hear that your brother is happy there and enjoying life at the home.


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Review from Douglas A (Resident) published on 23 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My stay here has been fantastic. All the staff have been wonderful.

Reply from Jenni Laffoley, Marketing Manager (Brand) at West Cliff Hall Care Home

We are so pleased to hear how much you have enjoyed your stay with us, we shall share your positive comments with the rest of our wonderful team.


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Review from G A (Son of Resident) published on 16 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was initially very reluctant to come to a care home for much-needed respite care, but in the space of a week, the staff had completely turned around his attitude and contributed to a remarkable recovery from a series of falls at home - which can only be due to the quality of care provided.
I
had already viewed the home over a year ago just in case we needed it in the future and every member of staff I have dealt with has been very professional and genuinely caring. The care home was able to swiftly assess my father when we were having problems and admit him within a few days which made the entire process relatively stress-free. As this was only a short stay for respite I could not fully assess the activities, but the programme looked good. The standard of renovation and decoration of the original part of the building is very high. The room was spacious and en suite well designed but if staying for a longer period would need personal items/small furniture to feel homely.

Reply from Jenni Laffoley, Marketing Manager (Brand) at West Cliff Hall Care Home

Thank you for your kind review. We are so pleased we were able to change your father's perception of living in a care home and help in his recovery. At West Cliff Hall, we know moving into a care home can be stressful for everyone involved, so we will always help in any way we can to make the process as easy as possible, and we are pleased we were able to help in this instance. We would welcome your father to visit us again, even just for a morning. Where he can experience more of the activities available here at West Cliff Hall; there is always lots going on and something for everyone.


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Review from Clive B (Resident) published on 17 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Living here is like being in a big happy family.

Reply from Jenni Laffoley, Marketing Manager (Brand) at West Cliff Hall Care Home

We are so thrilled you feel this way and are very happy you are part of our Hartford Care Family.


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Review from K R (Sister-in-law of Resident) published on 14 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you to all the staff at West Cliff Hall Care Home. From the first day of the manager showing us around, we were made to feel welcome within the week my sister-in-law had moved in; the staff were so helpful she was made to feel at ease from her first minute.
They started care from when we arrived,
made her tea, took her down for lunch while we made up the room to make it feel a little like home, showered her and washed her hair; she looked like a new lady. We have had a few troubles with settling in, it's nothing to do with West Cliff Hall, it's just circumstances, but they have made every effort to help my sister-in-law - they even moved her to another room and painted the door a different colour. Through the thunders storms, a member of staff sat with her to keep her feeling safe. They made a difficult situation a little easier for us all, so a big thank you to you all!

Reply from Jenni Laffoley, Marketing Manager (Brand) at West Cliff Hall Care Home

Thank you for your kind words about West Cliff Hall. We're pleased you were made to feel so welcome at the home and that your sister-in-law has been well cared for and feels safe. We will pass your lovely comments on to the whole team.


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Review from Amanda G (Daughter of Resident) published on 22 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been at West Cliff now for ten months, she is happy, settled and well looked after. West Cliff Hall has a Facebook page and is excellent at posting pictures of the residents doing various activities during the week. Mum even went sailing this week! It is a great way of keeping up with what Mum
is doing, as she doesn't remember it can be a good conversation starter during visits. I wouldn't hesitate to recommend West Cliff to anyone having to move a loved one to a care home. Keep up the good work.

Reply from Alison Reijman, PR Coordinator at West Cliff Hall Care Home

What a fantastic review of West Cliff Hall! There is never a dull moment here and we really love helping our ladies and gentlemen to live their best lives with us. Thank you so much for your recommendation which we really appreciate and will share will all the team looking after your mum.


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Review from William S (Resident) published on 21 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It's wonderful here and the staff are the same - happy to be here.

Reply from Alison Reijman, PR Coordinator at West Cliff Hall Care Home

Thank you so much for your very kind words about West Cliff Hall. It is our pleasure to care for you and have you as part of our happy West Cliff family.


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Review from Duncan B (Son of Resident) published on 29 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Despite the challenges and changes of the last few years, it has been reassuring to see the level of care my mum has received at West Cliff. Each member of staff has a level of awareness and understanding of my mum that I would expect if there were only a handful of residents. Thank you!

Reply from Alison Reijman, PR Coordinator at West Cliff Hall Care Home

Thank you for your very kind words about West Cliff Hall. It has been a very challenging time for all of us here, but the care and safety of our residents are of paramount importance at all times. It is our pleasure to care for your mum and we will share your lovely comments with all the team who are looking after her.


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Review from Margaret R (Resident) published on 23 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Happy here, open spaces all around. The staff are professional and happy.

Reply from Alison Reijman, PR Coordinator at West Cliff Hall Care Home

Thank you for your lovely words about West Cliff Hall. We really are one big happy family here in our lovely care home with its beautiful garden and fantastic views across the water. We are so glad you are part of our family.


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Review from Helen C (Daughter of Resident) published on 23 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We were very impressed at the welcome and all the effort that the staff put into making the Garden Party on June 3rd for the celebration of the Queens Platinum Jubilee so special. We were impressed with the BBQ and the general catering that had been done. Consideration had been given to entertainment
for the little ones with a bouncy castle and for the adults with the live and very good singer. You could just tell that the staff also enjoyed it and Mum was singing along and even encouraged by a carer to get up and ‘dance’ (well move her arms and wiggle her hips!).

Reply from Alison Reijman, PR Coordinator at West Cliff Hall Care Home

Thank you for your fantastic comments about West Cliff Hall. We are so glad you enjoyed our Queen's Platinum Jubilee garden party. We love organising these very special events for our ladies, gentlemen and loved ones as it really shows what a big happy family we all are. We will share your review with our terrific team members who organised the garden party.


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Review from S A (Daughter-in-law of Resident) published on 17 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since moving to West Cliff Hall Care Home, my mother has received excellent care and attention. All of the staff are efficient and friendly.

Reply from Alison Reijman, PR Coordinator at West Cliff Hall Care Home

Thank you for your very kind words about West Cliff Hall. It is our pleasure to care for your mother and we are so thrilled you are happy with the way in which we are looking after her.


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Review from John S (Son of Resident) published on 13 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has never looked so well, she's radiant. The care she gets is considered and always in my mother's best interest. From the manager to the team, they care! I feel welcome whenever I visit and feel free to interact with the daily activities. Truly a blessing to be cared for in this beautifully
located home.

Reply from Alison Reijman, PR Coordinator at West Cliff Hall Care Home

What a fantastic review of West Cliff Hall. We too are delighted to see your mother glowing with wellness in our care. It is our pleasure to have you both as part of our very special West Cliff Hall family. We will share your lovely words with all our wonderful West Cliff Hall team.


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Review from Betty O (Resident) published on 12 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is my first time in the care home, and I could not manage without their help.

Reply from Alison Reijman, PR Coordinator at West Cliff Hall Care Home

Thank you so much for your very kind words about West Cliff Hall. We love having you here as part of our happy West Cliff family, helping you live your best life with us.


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Review from Byron O (Son of Resident) published on 6 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

At 95 years young my mother moved into West Cliff Hall Care Home initially for a period of respite following a couple of falls. We soon agreed that this was the level of support she needed for her future. Facilities are excellent inside the building with beautiful gardens and views across Southampton
Water. Staff and management have been very friendly, and welcoming from day 1, supporting the life-changing transition for mother with utmost respect and understanding. A good programme of activities is provided and facilitated, and independence is encouraged with a careful eye on the health and wellbeing of residents. Visiting by family and friends is straightforward and welcomed, and we all feel and appreciate the homely atmosphere.

Reply from Alison Reijman, PR Coordinator at West Cliff Hall Care Home

Thank you so much for your fantastic feedback about West Cliff Hall. It is our pleasure to care for your mother and provide her with a level of support to help her live her best life with us. We really appreciate your kind comments about our wonderful team, our beautiful care home, its gardens and the view across Southampton Water. We are all so fortunate to live and work in such a spectacular location.


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Current Review Score: 9.6 (9.599)

Overview of Review Score

The Review Score of 9.6 (9.599) out of 10 for West Cliff Hall Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 25 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.599 for West Cliff Hall Care Home is calculated as follows: ( (222 Excellents x 5) + (47 Goods x 4) + (10 Satisfactorys x 3) + (9 Poors x 2) + (6 Very Poors x 1) ) ÷ 294 Ratings = 4.599

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for West Cliff Hall Care Home is based on 23 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 59 registered maximum number of service users is 11.8, which has been reached with 23 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 10 Feb 2025

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (9)

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Meet the Team (2)

Repeka

Repeka Taukei

Job Title: Home Manager

Joined: 2014

My name is Repeka Taukei and I am Home Manager at West Cliff Hall.


I joined the Hartford Care family in 2012. It’s been a great and rewarding journey and the team takes pride in looking after our residents, families and visitors to ensure everyone feels safe and happy at all times.


I am looking forward to meeting you all soon at our beautiful home.


Andreea

Andreea Onofrei

Job Title: Deputy Manager

Joined: 2021

I have worked at West Cliff Hall and was very sad to leave. But I am back now and so happy to be working with Repeka. I am a very ambitious person who always wants to achieve my goals. I am 100% committed to my job and my residents.