West Cliff Hall Care Home

West Street, Hythe, Southampton SO45 6AA
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9.6 105 Reviews
  • West Cliff Hall Care Home, Southampton
Located on the outskirts of Hythe in Southampton, West Cliff Hall is a beautiful and majestic care home, set in expansive landscaped gardens and overlooking Hythe Marina and Southampton Water. The spectacular views are enjoyed by residents and visitors alike, offering relaxation and inspiration in equal measure, making it a happy and peaceful place to call home.

West Cliff Hall benefits from strong management and committed team members, who ensure residents are not only safe and well cared for, but also happy and content. The trained, compassionate and caring team has created an exceptional residential care home that provides a full programme of activities, entertainment and outings to cater for everyone’s taste.

West Cliff Hall is surrounded by plenty of landscaped and accessible garden space, occupying an enviable and elevated position overlooking Hythe Marina and Southampton Docks. The home has been beautifully restored to provide a modern, luxurious and spacious home comprising 59 en-suite bedrooms which are tastefully decorated and fully furnished. The home boasts several bright and spacious lounge areas, and an airy dining room overlooking the marina. There is also an activities room, a music room and a lifestyle kitchen to encourage residents to maintain their independence.

West Cliff Hall also benefits from a hairdressing salon, video calling to keep in touch with family and friends, fully inclusive laundry service and homemade meals.

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Care Provided by West Cliff Hall Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 59 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Epilepsy
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Repeka Taukei (Home Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (49)
    • Couples/Companion Rooms (5)
    • Single Rooms with ensuite Wet Room (49)
    • Couples/Companion Rooms with ensuite Wet Room (5)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2023
    • Number of floors: 3

Funding & Fees Guide for West Cliff Hall Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,550
    • Self-Funded Residential Dementia Care from £1,550
    • RESPITE Self-Funded Residential Care from £1,550
    • RESPITE Self-Funded Residential Dementia Care from £1,550

  • Special offer - for a limited time only. Receive up to £250 off per week for your first 12 weeks when you move in as a permanent resident. T&C's apply. Subject to Availability.
  • (these prices are only a guideline, please contact West Cliff Hall Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • All visitors welcome 24 hours a day. Overnight visitors accommodation may be available subject to availability.


  • Parking

  • Large amount of Car Parking Space for visitors, Residents, family and friends.


West Cliff Hall Care Home Reviews (105)

Total of 105, showing 41-60
9.6

West Cliff Hall Care Home has a Review Score of 9.6 (9.563) out of 10, based on 23 reviews in the last 2 years. Over all time West Cliff Hall Care Home has 105 reviews.

Overall Experience

  • 74
  • 25
  • 1
  • 1
  • 4

Date Published

105
7
14
23
82

Review from Angela G (Daughter of Resident) published on 16 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have found the placement for my mother to be satisfactory, the staff of continuous employment over the last two years have had a great presence at all times. However, over this period of time, there has been many changes of staff and three new managers, but on this point, I would like to express my
thanks for the continuous support of the staff and manager. I feel its rooms are looking very tired and in need of refurbishment. In my opinion, the bedrooms are the heart of the residents, so brightness and being inviting would be an advantage. I have asked for my mother to be moved to a brighter room.

Reply from Alison Reijman, PR Coordinator at West Cliff Hall Care Home

Thank you for your review and the points you raise in it about West Cliff Hall. We are doing everything we can to meet your requirements for your mother and will be in contact with you once we have found a satisfactory solution.


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Review from P S (Daughter-in-law of Resident) published on 10 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law was a respite resident at West Cliff Hall. Although it was a short stay she enjoyed it. The care is of a high standard and the staff are very friendly. I would definitely recommend West Cliff Hall and will be looking to book another respite stay.

Reply from Alison Reijman, PR Coordinator at West Cliff Hall Care Home

Thank you so much for your lovely words about West Cliff Hall. It was our pleasure to look after your mother-in-law during her respite stay with us. We look forward to welcoming her and you back sometime in the near future. We shall share your wonderful comments with the team that cared for her.


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Review from Brian H (Resident) published on 8 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall care and all staff are great.

Reply from Alison Reijman, PR Coordinator at West Cliff Hall Care Home

Thank you for your lovely review of West Cliff Hall. It is our pleasure to care for you and to know how much you appreciate everything we do to help you live your best life.


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Review from P H (Resident) published on 16 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am a resident here and I enjoy it very much (especially the food). The staff are very nice indeed.

Reply from Alison Reijman, PR Coordinator at West Cliff Hall Care Home

Thank you for your wonderful review of West Cliff Hall. It is our pleasure to have you as part of our happy West Cliff family. We shall pass on your compliments to our brilliant chef and your appreciation to our terrific team.


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Review from L R (Resident) published on 15 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall, very good.

Reply from Alison Reijman, PR Coordinator at West Cliff Hall Care Home

Thank you very much for your lovely review of West Cliff Hall. It's our pleasure to look after you and we are so glad you are happy in our care.


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Review from William H (Resident) published on 25 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having lost my wife in a horrific accident, I spent some time in hospital. My family obviously considered that I could not look after myself and they collected me from the hospital and bought me to West Cliff Hall Nursing Home. Living here is easy. The rooms are very comfortable, the food is excellent
and the staff make us all very welcome.

Reply from Alison Reijman, PR Coordinator at West Cliff Hall Care Home

Thank you so much for your wonderful words about West Cliff Hall. We were all deeply saddened by the loss of your wife and fully understood your family's concern about your well-being afterwards. It is our pleasure to look after you now and to ensure you and your family feel welcome as part of our West Cliff Hall family.


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Review from Peggy A (Respite Resident) published on 14 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff always have a smile on their faces, which sets off a happy atmosphere. They are always busy but always produce a smile.

Reply from Alison Reijman, PR Coordinator at West Cliff Hall Care Home

Thank you very much for your review of West Cliff Hall. It is our pleasure to look after you and ensure there is always a happy atmosphere in our lovely care home. We always like to put on a happy face here!


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Review from E C (Resident) published on 13 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I very much enjoy and staff have been nice.
I have enjoyed being here.

Reply from Alison Reijman, PR Coordinator at West Cliff Hall Care Home

Thank you very much for your lovely review of West Cliff Hall. It is our pleasure to care for you, and we are delighted that you are enjoying being part of our wonderful West Cliff Hall family.


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Review from G Z (Daughter of Resident) published on 1 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

On arrival, you are always warmly greeted - often my visits are booked at short notice and they are always accommodating, there is nothing to hide! My elderly mother is treated with dignity and kindness - they are very caring on the whole. A lovely birthday afternoon was organised and even the chef
went the extra mile! Management down, this is a well run home!

Reply from Alison Reijman, PR Coordinator at West Cliff Hall Care Home

Thank you for your lovely review of West Cliff Hall. It is a great pleasure to look after your mother, and we were delighted to celebrate her birthday with everyone. We shall share your wonderful words with our terrific team who are caring for her.


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Review from M M (Son of Resident) published on 23 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Needed to move Mum out of the house for a week to get central heating sorted - Mum wasn't too happy to go but in the end, with the help of the staff, Mum moved into West Cliff Hall for the week and she is enjoying it. She is hardly ever in her room - I am just so happy to hear Mum is mixing with others
and having fun.
Couldn't thank the staff enough for all the help in making my mum's stay special. Great place.

Reply from Alison Reijman, PR Coordinator at West Cliff Hall Care Home

What wonderful words about West Cliff Hall! We were so pleased we could come to the rescue when you needed to sort out your mum's house. It's a pleasure to have her here as part of our wonderful happy family. We shall share your super review with our fabulous team.


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Review from Laura-Jo S (Friend of Resident) published on 8 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is a beautiful home. Everywhere is immaculate, and the decor is beautiful. The staff made my friend very welcome, and he settled in straight away. The staff are very dedicated, kind, helpful and supportive. The food is excellent, as are the entertainment and activities! It has a very homely, happy
environment.

Reply from Alison Reijman, PR Coordinator at West Cliff Hall Care Home

Thank you so much for your fantastic review of West Cliff Hall. It is a beautiful home, and we are so delighted that your friend has settled in so well with us. We shall ensure he stays happy and safe in our care. We shall share your wonderful words with the team who are looking after him.


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Review from M G (Resident) published on 22 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy. Everybody seems to be working. The staff are very nice. The food is very good and the menu is very good.

Reply from Alison Reijman, PR Coordinator at West Cliff Hall Care Home

Thank you so much for your very kind words about West Cliff Hall. It is our pleasure to care for you and we shall pass on your compliments to our fantastic chefs about the lovely food they prepare for you.


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Review from Jill N (Partner of Resident) published on 22 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My partner stayed here for 5 months or so and I will say the staff are all lovely and so friendly. The food is good and I'm allowed to stay to lunch on occasions with my partner which is great. The gardens are well cared for and the back has a great aspect to Southampton Water, which enables residents
to view all the cruise and cargo ships that use the port.

Reply from Alison Reijman, PR Coordinator at West Cliff Hall Care Home

What a lovely review of West Cliff Hall. It was our pleasure to care for your partner and we were delighted you could join us for lunch on several occasions. We are so lucky we are in such a spectacular location overlooking Southampton Water, which always provides lots of talking points for our residents and team. We shall share your wonderful comments with all the team here.


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Review from M B (Son of Resident) published on 15 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care provided to my mother has been of the highest level with extremely compassionate carers, who treat her with respect, dignity and friendship. The only area of concern has been the turnover in management. However, the recent appointment of the manager who has previous experience of this home
appears to be a step in the right direction to resolve this issue.

Reply from Alison Reijman, PR Coordinator at West Cliff Hall Care Home

Thank you for your lovely review of West Cliff Hall and it's our pleasure to look after your mother at our wonderful care home. We are delighted to welcome Aga as our new manager who says: "I am very pleased to be back at West Cliff Hall to lead and inspire a great group of people and to help our residents live life to the fullest."


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Review from T L (Son of Resident) published on 28 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum and Dad have been residents at West Cliff Hall Care Home over the last few years. My Dad passed away in 2018 and my Mum this September. They were both very well cared for during all their time and they were very happy and content to be residents.
We have also been pleased with all aspects of
the service and care given to them in their later years. Thank you to all the staff especially recently when Mum passed away.

Reply from Alison Reijman, PR Coordinator at West Cliff Hall Care Home

Thank you very much for your lovely words about West Cliff Hall. It was our pleasure to look after your parents, and we are so glad to know they were happy in our care. We shall share your review with all the West Cliff Hall team so that they all know how much you appreciated everything they did for your parents.


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Review from Martin L (Son of Resident) published on 22 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother and father spent their final years in this care home, where they were both treated with kindness and compassion, as well as with respect and dignity. Communication with the family was maintained throughout their stay and could not be faulted,
I would thoroughly recommend this care home to
all those who can afford it.

Reply from Alison Reijman, PR Coordinator at West Cliff Hall Care Home

Thank you very much for your lovely review of West Cliff Hall. It was our pleasure to care for your mother and father. We are delighted you are happy with the way in which we supported and looked after them. We will share your very kind comments with all our wonderful West Cliff Hall team.


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Review from Mandy W (Daughter of Resident) published on 21 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad seems to have settled in well at West Cliff. He enjoys the activities and has been having a laugh with everybody. All the staff have been very kind.

Reply from Alison Reijman, PR Coordinator at West Cliff Hall Care Home

Thank you so much for your lovely comments about West Cliff Hall. It is our pleasure to care for your Dad, and we are glad he has settled in so well. We all love having a laugh here and we always make sure there is plenty for everybody to do. We shall share your wonderful words with our kind team.


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Review from Janet P (Resident) published on 17 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been here for 2.5 years and have mostly enjoyed it. I have completed the ratings below would sum it up for me. I have had a few problems with another resident but she is no longer a resident here. It was sorted out by the senior carers. The food is satisfactory because it is sometimes very good
and sometimes cold. The menu needs to be sorted out as recently there is only one main course and only one vegetarian course. I understand that there is now a trolley to keep the food warm.

Reply from Alison Reijman, PR Coordinator at West Cliff Hall Care Home

Thank you for taking the time to review West Cliff Hall. We are glad we were able to resolve the issue you mentioned and we are reviewing our menus to ensure that there is a good choice for everyone. We would be delighted to discuss any other suggestions you may have about how we can continue improving our care for you.


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Review from D S (Resident) published on 17 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Because it is very good, excellent overall.

Reply from Alison Reijman, PR Coordinator at West Cliff Hall Care Home

Thank you so much for your lovely review of West Cliff Hall. It is our pleasure to care for you and we will let our wonderful team know how much you appreciate them all.


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Review from J W (Resident) published on 17 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I think everyone is loving it here. Lovely people.

Reply from Alison Reijman, PR Coordinator at West Cliff Hall Care Home

Thank you so much for your very kind words about West Cliff Hall. We ensure all of you stay safe and happy in our care. We do have lovely people here to care for you all.


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Current Review Score: 9.6 (9.563)

Overview of Review Score

The Review Score of 9.6 (9.563) out of 10 for West Cliff Hall Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 23 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.563 for West Cliff Hall Care Home is calculated as follows: ( (198 Excellents x 5) + (47 Goods x 4) + (10 Satisfactorys x 3) + (9 Poors x 2) + (6 Very Poors x 1) ) ÷ 270 Ratings = 4.563

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for West Cliff Hall Care Home is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 59 registered maximum number of service users is 11.8, which has been reached with 21 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 10 Feb 2025

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (9)

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Meet the Team (2)

Repeka

Repeka Taukei

Job Title: Home Manager

Joined: 2014

My name is Repeka Taukei and I am Home Manager at West Cliff Hall.


I joined the Hartford Care family in 2012. It’s been a great and rewarding journey and the team takes pride in looking after our residents, families and visitors to ensure everyone feels safe and happy at all times.


I am looking forward to meeting you all soon at our beautiful home.


Andreea

Andreea Onofrei

Job Title: Deputy Manager

Joined: 2021

I have worked at West Cliff Hall and was very sad to leave. But I am back now and so happy to be working with Repeka. I am a very ambitious person who always wants to achieve my goals. I am 100% committed to my job and my residents.