West Cliff Hall Care Home

West Street, Hythe, Southampton SO45 6AA
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9.6 105 Reviews
  • West Cliff Hall Care Home, Southampton
Located on the outskirts of Hythe in Southampton, West Cliff Hall is a beautiful and majestic care home, set in expansive landscaped gardens and overlooking Hythe Marina and Southampton Water. The spectacular views are enjoyed by residents and visitors alike, offering relaxation and inspiration in equal measure, making it a happy and peaceful place to call home.

West Cliff Hall benefits from strong management and committed team members, who ensure residents are not only safe and well cared for, but also happy and content. The trained, compassionate and caring team has created an exceptional residential care home that provides a full programme of activities, entertainment and outings to cater for everyone’s taste.

West Cliff Hall is surrounded by plenty of landscaped and accessible garden space, occupying an enviable and elevated position overlooking Hythe Marina and Southampton Docks. The home has been beautifully restored to provide a modern, luxurious and spacious home comprising 59 en-suite bedrooms which are tastefully decorated and fully furnished. The home boasts several bright and spacious lounge areas, and an airy dining room overlooking the marina. There is also an activities room, a music room and a lifestyle kitchen to encourage residents to maintain their independence.

West Cliff Hall also benefits from a hairdressing salon, video calling to keep in touch with family and friends, fully inclusive laundry service and homemade meals.

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Care Provided by West Cliff Hall Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 59 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Epilepsy
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Repeka Taukei (Home Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (49)
    • Couples/Companion Rooms (5)
    • Single Rooms with ensuite Wet Room (49)
    • Couples/Companion Rooms with ensuite Wet Room (5)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2023
    • Number of floors: 3

Funding & Fees Guide for West Cliff Hall Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,550
    • Self-Funded Residential Dementia Care from £1,550
    • RESPITE Self-Funded Residential Care from £1,550
    • RESPITE Self-Funded Residential Dementia Care from £1,550

  • Special offer - for a limited time only. Receive up to £250 off per week for your first 12 weeks when you move in as a permanent resident. T&C's apply. Subject to Availability.
  • (these prices are only a guideline, please contact West Cliff Hall Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • All visitors welcome 24 hours a day. Overnight visitors accommodation may be available subject to availability.


  • Parking

  • Large amount of Car Parking Space for visitors, Residents, family and friends.


West Cliff Hall Care Home Reviews (105)

Total of 105, showing 61-80
9.6

West Cliff Hall Care Home has a Review Score of 9.6 (9.563) out of 10, based on 23 reviews in the last 2 years. Over all time West Cliff Hall Care Home has 105 reviews.

Overall Experience

  • 74
  • 25
  • 1
  • 1
  • 4

Date Published

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Review from D L (Resident) published on 17 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been very happy here. My husband came a long time ago and had a stroke, they looked after him wonderfully.

Reply from Alison Reijman, PR Coordinator at West Cliff Hall Care Home

Thank you so much for your lovely review. It is our pleasure to look after you and to have cared for your husband. We shall ensure our wonderful West Cliff team know how much you appreciate everything they do for you and how happy you are as part of our very special family.


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Review from Steve E (Son of Resident) published on 1 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care home staff are excellent and are compassionate and professional. My mum loves living in the home and the staff make every effort to provide high-quality care. The management keep me and the family informed and the home is clearly well run. Any time I make a request the home respond quickly
and positively.

Reply from Alison Reijman, PR Coordinator at West Cliff Hall Care Home

Thank you so much for your fantastic feedback about West Cliff Hall. It is our pleasure to look after your mum, and it is wonderful to know she loves being in our care. We shall ensure everybody in our West Cliff Hall team sees your very kind words.


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Review from Brian C (Son of Resident) published on 23 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My father has resided at West Cliff Hall for about two years and so far, has received excellent care. The staff are caring, attentive and have accommodated him as his level of needed care has increased. They have also kept us well informed of any health issues, even minor ones. We are glad that he is
in such good hands.

Reply from Alison Reijman, PR Coordinator at West Cliff Hall Care Home

Thank you so much for your fantastic review of West Cliff House. It's a pleasure to look after your father and we are delighted you are so satisfied with the way in which we are caring for him.


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Review from Liz L (Niece of Resident) published on 22 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff made a lot of effort to make my auntie's birthday surprise so nice. As we have not been able to visit because of the pandemic, it was so nice to finally sit in the beautiful garden again. The staff are very considerate, helpful and caring. All the covid work practices were strictly adhered
to but it was still a lovely celebration. Cake, food and decorations were wonderful. Thanks, everyone.

Reply from Alison Reijman, PR Coordinator at West Cliff Hall Care Home

Thank you so much for your very kind comments about West Cliff Hall. It was our pleasure to organise your auntie's birthday surprise and we are so glad you enjoyed everything about it. We are delighted that we are now able to arrange such activities, under the current Covid-19 guidance. We shall let everyone here know how much you appreciated everything they did to make your auntie's birthday so special.


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Review from Sally P (Daughter of Resident) published on 14 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My lovely mum had been living at home with us, but I had been struggling to cope with three teenage daughters and the constant care that she required, suffering from Alzheimer's. She originally only went to West Cliff Hall for respite care whilst we went on holiday, which I found traumatic. I remember
leaving her there and hating myself, but she actually ended up staying permanently, as she settled in so well. It was a heartbreaking decision and I found it so difficult to hand over the care of my mother to someone else. The staff at West Cliff Hall are all amazing people and their cheerful kindness and professionalism offer a safe, caring environment, making the best of an agonising situation. Together, they provide wonderful care, constant companionship, fun activities, smiles, hugs and compassion. The home is beautiful, with lovely rooms and a fabulous setting, but the staff make it an amazing home. Thank you.

Reply from Alison Reijman, PR Coordinator at West Cliff Hall Care Home

Thank you so much for your wonderful review of West Cliff Hall. We are so glad you are happy with the care and support we gave to your lovely mum after what was a very difficult time for you all. We shall ensure all our team see your fantastic feedback about them.


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Review from M R (Daughter of Resident) published on 15 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

My mother likes her room. The food is good, but the portions are too large. She gets on well with her carers but does sometimes feel isolated. She would like them to stop in for a chat without making her feel they need to get on with the next task. They seem to rush up and down the corridors a lot.
She has found the lockdown very difficult and looks forward to face to face visits again.

Reply from Alison Reijman, PR Coordinator at West Cliff Hall Care Home

Thank you for your feedback about West Cliff Hall. Please do get in contact with us if you would like to discuss, in confidence, some of the issues you have raised here. We look forward to welcoming you when we can organise some more regular face to face visits with your mother.


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Review from Molly E (Resident) published on 15 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All staff provide excellent care and kindness. All staff covering food. Socialising with special activities provided by all carers. Including being able to enjoy the garden and views of gardening, including a few shrubs etc.

Reply from Alison Reijman, PR Coordinator at West Cliff Hall Care Home

Thank you so much for your lovely review of West Cliff Hall. It is our pleasure to look after you and we are so glad you are happy with the care and kindness you are enjoying here. We hope we can all enjoy our spectacular garden with its views across Southampton Water when the weather gets a little bit warmer and do some gardening to make it even more beautiful.


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Review from Susan H (Daughter of Resident) published on 22 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to express the heartfelt gratitude of my family and I for the outstanding care my mother has received as a resident of the Mayflower wing of West Cliff Hall care home. All members of the team have displayed consistent, professional, caring, compassionate dedication to delivering holistic
care both to my mother and supporting my sister and I after my mother's severe stroke and subsequent TIA. It has been clear to see the bond and trust my mother shares with the staff and the strong communication with attending district nurses and their ancillary team. They all strive to give excellence in these challenging times.

Reply from Alison Reijman, PR Coordinator at West Cliff Hall Care Home

Thank you so much for your superb review of West Cliff Hall. It has been a challenging time for all of us, but our main priority, at all times, has been to continue offering consistent, professional care to our residents while keeping you, their loved ones, constantly informed about them. Our West Cliff Hall team will be so delighted with your wonderful words and we shall ensure everyone knows how grateful you are to them.


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Review from Janet P (Daughter of Resident) published on 4 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was transferred to the Mayflower wing of Westcliff Hall from hospital following a stroke. We have been so grateful for the excellent care Mum has received, the dedication of the staff and the connection Mum has made with all the staff. As Mum sadly has reached the end of her life, we were able to
witness first hand just what wonderful care Mum was receiving, and also how supportive the staff were with my sister and I.

Reply from Alison Reijman, PR Coordinator at West Cliff Hall Care Home

Thank you so much for your wonderful review at this saddest of times for you and your family. We are so sorry for your loss, but we are happy that we were able to look after your Mum, and support you at this time. We will share your comments with our West Cliff Hall team who cared for her.


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Review from David S (Son of Resident) published on 25 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father is I believe the longest residing resident in West Cliff. He has been there for eight years.
Recently, his well being has failed, and I have to say the staff have been marvellous. We have benefitted from visits during these strange times. The young lady on reception is marvellous as are
two of the care staff in particular who have interacted with us in an honest and sympathetic way. They have organised swift, short term visits, explained medical issues and made us feel very welcome in what must be a time of high work.
My father’s stay at West Cliff has been and still is a reassuring one. He is warm, clean, well-fed and I feel - valued.
Well done the West Cliff team.

Reply from Alison Reijman, PR Coordinator at West Cliff Hall Care Home

Thank you so much for your very positive review of West Cliff Hall. We really appreciate your comments and feedback about how we have been supporting and caring for your father during this very challenging time. We shall ensure all the team at West Cliff know how much you appreciate what they are doing for your father.


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Review from Denice W (Daughter of Resident) published on 24 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum had been a resident at West Cliff Hall for just a year when she sadly passed on. During the year, she had thrived and although she spent quite a lot time in bed, she was encouraged to socialise and did make friends with a couple of the residents. The staff were caring and skilled in coping with
her dementia.
My special thanks go to the two senior carers. They got to know Mum’s ways and knew how to get the best from her. But thanks must also go to all the staff for their love, care and compassion. We could not cope without them.
Although we did not get to Mum much in the last 6-months because of the Coronavirus, we were able to video call and phone her, but it was the last week of her life that we appreciate most. In our PPE, my sister and I were allowed to sit with her and during that time the staff looked after us too. As we sat with Mum, it was heartening to hear that they were kind and caring to everyone.
I cannot recommend West Cliff Hall enough.

Reply from Alison Reijman, PR Coordinator at West Cliff Hall Care Home

Thank you for your very kind words about West Cliff Hall. We are delighted you and your sister were happy with the way in which we cared for your Mum during her years with us. We shall share your lovely review with our team, especially the two senior carers who got to know her so well.


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Review from Julie M (Daughter-in-law of Resident) published on 24 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

In difficult times, the one thing we haven't had to worry about is our mum's care. They have kept her safe from the virus and done everything they can to keep us in contact with her. It's been difficult as her communication has deteriorated considerably. The team has tried Facetime calls and allowed
visits but under very strict rules. Despite the difficulties caused by masks and distancing rules, the staff have always been on hand to support her. At times she has been distraught when we leave but we know that she is taken special care of until she is feeling better again. Staff have even stepped into the role of a hairdresser and given her manicures to keep her feeling good about herself. It's been great to receive photos of her looking well and happy too. Mum can't say much these days but the way she smiles at, and holds of the hands of her carers, you can see that she loves them. They are her family in really difficult times. Thank you to everyone at West Cliff Hall.

Reply from Alison Reijman, PR Coordinator at West Cliff Hall Care Home

What beautiful words about West Cliff Hall. Thank you so much for wonderful review which we will share with all our terrific team there. Your Mum is greatly loved by all of us and it is our pleasure to have her here as part of our West Cliff Hall family. These have been challenging times for us, but our priority throughout has been to keep all our residents safe and happy.


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Review from Jo F (Daughter-in-law of Resident) published on 11 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

What used to be a fabulous care/nursing home has become utterly substandard. The care of patients has deteriorated, medicine errors not uncommon. The food choices and quality are now very poor for residents. The management's ability to tackle and resolve issues is lacking. Most of the care staff try
their best in challenging staffing conditions. One or two staff are simply appalling and are inadequately dealt with by management. We got my father in law out of there and he's now thriving in an independent care home.

Reply from Alison Reijman, PR Coordinator at West Cliff Hall Care Home

Thank you for your comments, which we do not feel are a true reflection of the situation. We are continuing to improve our facilities at West Cliff Hall, and we wish you and your father in law well for the future.


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Review from G D (Son of Resident) published on 11 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

My Father spent 4 years at West Cliff Hall. In that time he has seen 8 different people in charge of the home, that tells its own story. Unfortunately, the manager in charge now is appalling and is well out of her depth. The care is very poor, and they do not take well to any criticism of their care.
They are looking for clients who do not have a voice, thus will not receive any complaints to CQC. The food is awful and has been a constant issue, but never dealt with. Medicines are often messed up and concerns are never dealt with. The rooms are lovely and big, the facilities are really nice, and they do have some lovely staff, unfortunately, some are very poor. In my opinion, I would not recommend this home to anybody looking for competent care of their loved one

Reply from Alison Reijman, PR Coordinator at West Cliff Hall Care Home

Thank you for your comments, which we do not feel are a true reflection of the situation. We are continuing to improve our facilities at West Cliff Hall, and we wish you and your father well for the future.


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Review from Peter L (Son of Resident) published on 14 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My Mother has been a resident for about 4 years and her increasing frailty has been managed with kindness and compassion. As far as I can tell, the COVID crisis has been very well managed and communication with relatives has been good.

Reply from Alison Reijman, PR Coordinator at West Cliff Hall Care Home

Thank you so much for your lovely review of West Cliff Hall. It has been our pleasure to look after your Mother during these past four years. These past few months during the COVID crisis have presented many challenges but it has been very important to us that you and your Mother have been able to keep in contact throughout.


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Review from Elaine S (Daughter of Resident) published on 14 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

A massive thank you to all the staff for looking after Mum. Although I live in Spain I've been able to keep in contact via video calls and phone calls provided by staff that are so kind. I have always felt that throughout the pandemic all measures of safety have been taken and I felt that mum was safe
which gave me peace of mind as I am unable to come over and visit. Thank you once again, keep up the good work!

Reply from Alison Reijman, PR Coordinator at West Cliff Hall Care Home

Thank you so much for your wonderful review of West Cliff Hall. It is our pleasure to keep you and your mum connected during these very challenging times so that you are reassured that she is safe, happy and well in our care. We shall pass on your lovely comments to the team who are looking after her.


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Review from Dennis S (Brother of Resident) published on 1 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very kind and caring staff.
Very good management.
Would recommend all my friends and family to this care home.

Reply from Alison Reijman, PR Coordinator at West Cliff Hall Care Home

What lovely words about West Cliff Hall. We are so pleased to hear you would recommend it to your friends and family. We shall share your wonderful comments with our superb team there.


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Review from Mike R (Son-in-law of Resident) published on 21 August 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My parents-in-law came to stay for 2 weeks respite (of their own choice) in July 2019. In the past, they have gone on cruises but feel this would be too much for them now as they are both in their 90s with father-in-law having Alzheimer's.
They thoroughly enjoyed their stay. In particular, being looked
after. They also enjoyed the social activities that were available to them

Reply from Alison Reijman, PR Coordinator at West Cliff Hall Care Home

Thank you for your review, Mike. It's wonderful to hear that your parents-in-law enjoyed their two-week stay and were able to take part in some of our social events. Respite care is an important part of our work and we would be delighted to welcome them back again for another break.


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Review from June G (Daughter of Resident) published on 22 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since our mother has been here, we have found all the staff very nice and helpful. They are helpful to our mother all the time. It is a beautiful home with lovely rooms. Always clean.

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Review from Linda B (Resident) assisted by family/friend published on 22 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are very friendly and I am well looked after. Beautiful room and lovely food.

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Current Review Score: 9.6 (9.563)

Overview of Review Score

The Review Score of 9.6 (9.563) out of 10 for West Cliff Hall Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 23 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.563 for West Cliff Hall Care Home is calculated as follows: ( (198 Excellents x 5) + (47 Goods x 4) + (10 Satisfactorys x 3) + (9 Poors x 2) + (6 Very Poors x 1) ) ÷ 270 Ratings = 4.563

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for West Cliff Hall Care Home is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 59 registered maximum number of service users is 11.8, which has been reached with 21 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 10 Feb 2025

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (9)

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Meet the Team (2)

Repeka

Repeka Taukei

Job Title: Home Manager

Joined: 2014

My name is Repeka Taukei and I am Home Manager at West Cliff Hall.


I joined the Hartford Care family in 2012. It’s been a great and rewarding journey and the team takes pride in looking after our residents, families and visitors to ensure everyone feels safe and happy at all times.


I am looking forward to meeting you all soon at our beautiful home.


Andreea

Andreea Onofrei

Job Title: Deputy Manager

Joined: 2021

I have worked at West Cliff Hall and was very sad to leave. But I am back now and so happy to be working with Repeka. I am a very ambitious person who always wants to achieve my goals. I am 100% committed to my job and my residents.