West Cliff Hall Care Home

West Street, Hythe, Southampton SO45 6AA
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9.6 105 Reviews
  • West Cliff Hall Care Home, Southampton
Located on the outskirts of Hythe in Southampton, West Cliff Hall is a beautiful and majestic care home, set in expansive landscaped gardens and overlooking Hythe Marina and Southampton Water. The spectacular views are enjoyed by residents and visitors alike, offering relaxation and inspiration in equal measure, making it a happy and peaceful place to call home.

West Cliff Hall benefits from strong management and committed team members, who ensure residents are not only safe and well cared for, but also happy and content. The trained, compassionate and caring team has created an exceptional residential care home that provides a full programme of activities, entertainment and outings to cater for everyone’s taste.

West Cliff Hall is surrounded by plenty of landscaped and accessible garden space, occupying an enviable and elevated position overlooking Hythe Marina and Southampton Docks. The home has been beautifully restored to provide a modern, luxurious and spacious home comprising 59 en-suite bedrooms which are tastefully decorated and fully furnished. The home boasts several bright and spacious lounge areas, and an airy dining room overlooking the marina. There is also an activities room, a music room and a lifestyle kitchen to encourage residents to maintain their independence.

West Cliff Hall also benefits from a hairdressing salon, video calling to keep in touch with family and friends, fully inclusive laundry service and homemade meals.

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Care Provided by West Cliff Hall Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 59 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Epilepsy
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Repeka Taukei (Home Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (49)
    • Couples/Companion Rooms (5)
    • Single Rooms with ensuite Wet Room (49)
    • Couples/Companion Rooms with ensuite Wet Room (5)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2023
    • Number of floors: 3

Funding & Fees Guide for West Cliff Hall Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,550
    • Self-Funded Residential Dementia Care from £1,550
    • RESPITE Self-Funded Residential Care from £1,550
    • RESPITE Self-Funded Residential Dementia Care from £1,550

  • Special offer - for a limited time only. Receive up to £250 off per week for your first 12 weeks when you move in as a permanent resident. T&C's apply. Subject to Availability.
  • (these prices are only a guideline, please contact West Cliff Hall Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • All visitors welcome 24 hours a day. Overnight visitors accommodation may be available subject to availability.


  • Parking

  • Large amount of Car Parking Space for visitors, Residents, family and friends.


West Cliff Hall Care Home Reviews (105)

Total of 105, showing 81-100
9.6

West Cliff Hall Care Home has a Review Score of 9.6 (9.563) out of 10, based on 23 reviews in the last 2 years. Over all time West Cliff Hall Care Home has 105 reviews.

Overall Experience

  • 74
  • 25
  • 1
  • 1
  • 4

Date Published

105
7
14
23
82

Review from Janet (Daughter of Resident) published on 5 February 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our dad was diagnosed with dementia 3 years ago. We have been struggling to keep Dad safe and happy in his own home until now but Dad has recently had some falls and this January Dad went into West Cliff for the second time for respite care. On both occasions, the staff have been so welcoming and supportive
at very short notice. People with dementia never forget bad feelings. Our dad was very happy to go back to West Cliff again. This says everything to me about the quality of care he has received. He is building a very happy relationship with the staff who are very sympathetic to his physical and emotional needs. Whenever I visit I have seen the staff spending time sitting and talking to their residents. So far I cannot fault West Cliff. All the staff I have met are sensitive, caring and helpful people who create a homely atmosphere for their residents and their family. West Cliff has really taken a massive weight off my shoulders and I have no hesitation in recommending West Cliff.

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Review from Simon H (Respite Resident) published on 30 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have enjoyed my stay here. Staff are excellent. I would love to come again. The food is excellent. What more can I say.

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Review from Simon P (Son of Resident) published on 15 November 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Under difficult circumstances, the staff at West Cliff helped in every way possible to accommodate our wishes. They did exactly what they said they would efficiently and with genuine care for our mum. A particular thank you to the admissions staff.

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Review from Peter H (Son of Resident) published on 29 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All of the staff have dads best interests at heart. Even if dad is having a "testing" day they take it in their stride and ensure he is happy. A genuine interest is taken in his wellbeing from personal care, medication and catering.

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Review from Francis J (Husband of Resident) published on 22 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A tendency for staff to say I will see that a member of staff attends to it but frequently, nothing happens.

Reply from Jim Bowie, General Manager at West Cliff Hall Care Home

Thank you for your review and recognition of the excellent service delivered at West Cliff Hall. In relation to your review comment, I am eager to hear more details in order to rectify any issues you have had. It is our aim to deliver high quality responsive care and immediately resolve any identified issues so please get in touch if you wish to discuss the matter further. Kind regards.


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Review from Mary B (Respite Resident) published on 15 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I enjoyed 2 weeks. I came to your home before.

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Review from Bryan M (Wife of Resident) published on 7 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Restful, staff brilliant, very friendly and helpful. Food very good. Very good care.

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Review from Colin G (Son-in-law of Resident) published on 19 September 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother in law has been in West Cliff for a couple of years and is generally happy with where she is although she does not tend to participate in activities or mix with other residents but this is her choice.

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Review from Karen H (Daughter of Resident) published on 8 May 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Not only is this a very clean facility but above all what is most important to me are the people who work there. They are very friendly and kind towards my Dad - the resident - and myself. I often call from overseas where I live and they go out of their way to find my father in the building and take
a cell phone to him so we can talk. My father does not know how to use a phone in his room or how to use a cell phone on his own. It means so much to me that they go out of their way to please me and my father in this small but big way for us. Also, they have set up Skype Video for us to use occasionally. I can call from the United States and speak to my father. It is awesome to see him face to face. I really appreciate how they have gone above and beyond the call of duty to help us in the difficult time. God bless West Cliff Hall staff and managers! Thank you!

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Review from Y M (Daughter of Resident) published on 13 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

MUm has been a resident at West Cliff for the last 18 months. Her transition from home and hospital was excellent and she settled in very quickly and well.
The care and support she receives are faultless. I am so thankful she is in a lovely home being cared for in such a kind and friendly way.

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Review from Iris R (Wife of Resident) published on 22 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband spent two weeks in respite and I was pleased although he did not socialise and stayed in his room as far as I can gather.

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Review from A G (Daughter of Resident) published on 6 February 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our Dad stayed at West Cliff Hall last year and he was very happy there. His mental well-being and physical capabilities improved enormously (he had Parkinson's and early dementia). Nothing was too much trouble for the staff, and all the staff - the carers, management, cleaners, kitchen and maintenance
staff got to know Dad and knew him by name and took care to get to know the little things that made him comfortable and the food and treats he enjoyed.


Family and friends were always treated very inclusively when we visited, and we were looked after, too: the staff were very helpful and attentive to us and offered cups of tea and invited us to stay for food with Dad. We were very impressed on each visit that all the staff were up-to-date with how Dad was and where in the building he was, what he was doing, and the fact that we were welcome to visit at any time without any forewarning was really important. The atmosphere at West Cliff Hall is a happy and caring one.


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Review from Sue B (Daughter of Resident) published on 31 January 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father left hospital and unexpectedly needed respite care. He was taken in with the exceptional warm response from reception and management staff from West cliff hall.
They managed to arrange a smooth transition and quickly settled my father into a nice, clean, warm room with a sea view (which
he requested).
After a few minor hic-ups that the management and senior staff quickly and expertly addressed, my father soon settled in.
Due to deteriorating health issues, my father has now made the correct decision to stay permanently at West Cliff. The staff have been outstanding in assisting him with his decision and have made every effort to make him comfortable in a warm, friendly and vibrant environment that suits his character. They do their utmost best to meet all his requests and deliver the most exceptional good food, fun, entertainment, clean laundry, plenty of cups of tea and very good care all of which have contributed greatly to my father's happiness and well being.

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Review from Janet W (Daughter of Resident) published on 8 January 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are extremely polite, caring, cheerful and helpful. Nothing is too much trouble even when the carers are rushed off their feet always having time for a friendly chat with the residents.


This was my fathers 3rd stay for respite, he enjoys his visits and hopes to return again.


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Review from K P (Daughter of Resident) published on 3 January 2018
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Staff are friendly enough but this can change when under extreme pressure so can be unprofessional at times and talk in front of residents. They use agency staff who don't seem to know the residents. There is also a regular change in staff and an undercurrent of unhappiness. The food is acceptable,
there is a choice but it's not a hotel and shouldn't really be run as one!
The management structure changes a lot, giving no leadership or continuity.
Communication is very poor despite this being reflected in family questionnaires.
Residents personal belongings are lost, other residents items of clothing turn up in the wrong places even though they are labelled.
The rooms are not cleaned properly. I think the overall presentation of the home can be somewhat deceiving, consider other nursing homes. If you want 'posh' then this home ticks the boxes, if you want a care home that provides nursing care, sleep on it! Oh and read the CQC reports.

Reply from Jim Bowie, Genral Manager at West Cliff Hall Care Home

Thank you for taking the time to review West Cliff Hall.
I am very disappointed to hear that you are unsatisfied with your experience of care at our home. As you are aware, we had recently investigated concerns that were raised and forwarded our investigations to the local authority who found the concerns unsubstantiated. We are extremely surprised to hear that you feel this way, especially after receiving feedback from you thanking the team at West Cliff Hall for the care they delivered to your Father and recognition of the positive change and improvements made at West Cliff Hall.
Hartford Care realise the importance of leadership continuity, as such West Cliff Hall has had an experienced interim General Manager in post who has worked for Hartford Care for many years until the position was permanently filled by myself in November. We consider safe staffing levels to be paramount, and although we have focused on recruitment and significantly reduced our staff turnover, there may be times when the use of agency staff is required to cover short notice absence to ensure we have the safe staffing levels for the care of our residents. We have introduced a robust agency induction process to support this also to ensure continuity of care.
Our housekeeping team work tirelessly to uphold the presentation of the home environment and management of each resident’s laundry. We apologise if there had been an incident of missing laundry, however, we always make every effort to remedy any concerns that are reported.
Your feedback is important to us, as is the care and well-being of all of our residents, which is highlighted in our CQC report from June 2017. We have recently had another CQC inspection in December 2017, and our actions to develop areas of improvement have been identified by CQC and supported in the feedback given to us, which is due for publication early 2018.
We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their family’s lives, and we will continue striving to develop the service we provide.
I have passed your feedback on to the rest of the team and in the meantime, please feel free to contact me if you would like to discuss this in further detail.
Jim Bowie
General Manager


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Review from Jan F (Respite Resident) published on 27 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The complete staff were so helpful and kind in what was for us a really difficult time. The bed manager, manager, senior nurses, housekeepers, assistants and maintenance man all did their best to help us through. Nothing was too much trouble and I and other visitors were always made to feel at home.

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Review from Noel B (Brother of Resident) published on 11 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister arrived at West Cliff Hall Care Home ill and confused. The care staff were wonderful - kind and genuinely caring, up to and at the end.
They struck up a genuine relationship with her which she much appreciated. I cannot praise them and all the staff too highly. They have my heartfelt thanks.

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Review from Julie G (Daughter of Resident) published on 26 October 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother is 87, fit and active and has Alzheimer's disease. I chose West Cliff Hall for mum to receive respite care for a month to allow me to go on holiday and have a rest. The facilities at West Cliff Hall were very good and the staff were extremely kind, caring and patient. Mum was very happy with
all the staff and found them very friendly. The staff made every effort to work closely with me at my request, as I was very anxious about mum's erratic behaviour - staff dealt with this well. Mum used the lovely garden a great deal and was well fed and cared for. I would be very happy to use West Cliff Hall respite care again in the future.

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Review from Keith P (Son of Resident) published on 25 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been a resident at West Cliff Hall since October 2016. Cannot fault any aspects of this building. The facilities are first class my mother's room and her on suite is superb.
The staff are wonderful with all my mother's needs. She is looked after in a very caring way Dementia is a terrible
illness and is very demanding. I cannot praise the staff enough at West Cliff Hall Care Home.

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Review from David C (Resident) published on 19 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is one of the best care homes, if not the best that me and my wife have seen.
The manager and his staff are second to none.
We are more than satisfied with our care. Thank you all very, very much.

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Current Review Score: 9.6 (9.563)

Overview of Review Score

The Review Score of 9.6 (9.563) out of 10 for West Cliff Hall Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 23 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.563 for West Cliff Hall Care Home is calculated as follows: ( (198 Excellents x 5) + (47 Goods x 4) + (10 Satisfactorys x 3) + (9 Poors x 2) + (6 Very Poors x 1) ) ÷ 270 Ratings = 4.563

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for West Cliff Hall Care Home is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 59 registered maximum number of service users is 11.8, which has been reached with 21 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 10 Feb 2025

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (9)

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Meet the Team (2)

Repeka

Repeka Taukei

Job Title: Home Manager

Joined: 2014

My name is Repeka Taukei and I am Home Manager at West Cliff Hall.


I joined the Hartford Care family in 2012. It’s been a great and rewarding journey and the team takes pride in looking after our residents, families and visitors to ensure everyone feels safe and happy at all times.


I am looking forward to meeting you all soon at our beautiful home.


Andreea

Andreea Onofrei

Job Title: Deputy Manager

Joined: 2021

I have worked at West Cliff Hall and was very sad to leave. But I am back now and so happy to be working with Repeka. I am a very ambitious person who always wants to achieve my goals. I am 100% committed to my job and my residents.