West Cliff Hall Care Home

West Street, Hythe, Southampton SO45 6AA
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9.6 105 Reviews
  • West Cliff Hall Care Home, Southampton
Located on the outskirts of Hythe in Southampton, West Cliff Hall is a beautiful and majestic care home, set in expansive landscaped gardens and overlooking Hythe Marina and Southampton Water. The spectacular views are enjoyed by residents and visitors alike, offering relaxation and inspiration in equal measure, making it a happy and peaceful place to call home.

West Cliff Hall benefits from strong management and committed team members, who ensure residents are not only safe and well cared for, but also happy and content. The trained, compassionate and caring team has created an exceptional residential care home that provides a full programme of activities, entertainment and outings to cater for everyone’s taste.

West Cliff Hall is surrounded by plenty of landscaped and accessible garden space, occupying an enviable and elevated position overlooking Hythe Marina and Southampton Docks. The home has been beautifully restored to provide a modern, luxurious and spacious home comprising 59 en-suite bedrooms which are tastefully decorated and fully furnished. The home boasts several bright and spacious lounge areas, and an airy dining room overlooking the marina. There is also an activities room, a music room and a lifestyle kitchen to encourage residents to maintain their independence.

West Cliff Hall also benefits from a hairdressing salon, video calling to keep in touch with family and friends, fully inclusive laundry service and homemade meals.

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Care Provided by West Cliff Hall Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 59 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Epilepsy
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Repeka Taukei (Home Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (49)
    • Couples/Companion Rooms (5)
    • Single Rooms with ensuite Wet Room (49)
    • Couples/Companion Rooms with ensuite Wet Room (5)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2023
    • Number of floors: 3

Funding & Fees Guide for West Cliff Hall Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,550
    • Self-Funded Residential Dementia Care from £1,550
    • RESPITE Self-Funded Residential Care from £1,550
    • RESPITE Self-Funded Residential Dementia Care from £1,550

  • Special offer - for a limited time only. Receive up to £250 off per week for your first 12 weeks when you move in as a permanent resident. T&C's apply. Subject to Availability.
  • (these prices are only a guideline, please contact West Cliff Hall Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • All visitors welcome 24 hours a day. Overnight visitors accommodation may be available subject to availability.


  • Parking

  • Large amount of Car Parking Space for visitors, Residents, family and friends.


West Cliff Hall Care Home Reviews (105)

Total of 105, showing 101-105
9.6

West Cliff Hall Care Home has a Review Score of 9.6 (9.563) out of 10, based on 23 reviews in the last 2 years. Over all time West Cliff Hall Care Home has 105 reviews.

Overall Experience

  • 74
  • 25
  • 1
  • 1
  • 4

Date Published

105
7
14
23
82

Review from Muriel C (Resident) published on 19 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our stay was very very good.
All there staff were excellent.
Everything was done well.
Thank you.

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Review from Frances K (Daughter of Resident) published on 9 February 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother spent two separate weeks at West Cliff Hall near the end of 2015. After each week, her physical and mental wellbeing shot up. In the new year (Jan 2016), she decided to move to West Cliff permanently and she chose the same room. She loves her room, with its own bathroom (with spacious walk-in
shower) and great views over the Solent, watching the ships go to and fro. All the rooms and corridors in the home are spacious so (unlike some other places) there’s no problem with mum bumping into things and people with her walking aid, and she doesn’t feel hemmed in. She's been there a year now and has settled in well, loves all the attention she gets and her condition seems to have stabilised. The staff are always professional, helpful and attentive. We had looked at a lot of other care homes but this was the only one that ticked all our boxes, and it’s such a relief to know that it wasn’t just a false ‘first impression’.

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Review from Jackie B (Daughter of Resident) published on 10 October 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Dad spent 2 weeks respite care in West Cliff back in August - he absolutely loved it. When the chance came for permanent residence we all jumped at the opportunity, and in his words (one month later) he said "It is the best decision that I have made" he is joining in and interacting well with other
residents and activities. He has a fantastic room with awesome views over the Solent. Dad has always enjoyed his food and the quality and varied menu ticks all of his boxes - especially his bottle of beer and glass of wine. The management and staff from the beginning have been Professional, understanding, supportive, warm and friendly. In summary, this care home is highly recommended and gets 10/10.

Reply from hollie Cobbett-Payne, Marketing Coordinator at West Cliff Hall Care Home

Hi Jackie,


It is lovely to hear your Dad is settling in so well. We hope he continues to enjoy his life at West Cliff Hall.


Thanks from all at the Hartford Care team.


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Review from Gwen M (Relative of Resident) published on 20 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have very much enjoyed my stay at West Cliff Hall my room, the staff and care has been wonderful. I would highly recommend West Cliff Hall to all those seeking complete peace of mind in later life.

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Review from Paul D (Son of Resident) published on 19 May 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father moved into West Cliff Hall in April and he has settled in very well. The staff, the surroundings, the environment have all contributed to my dad feeling like he never wants to be anywhere else. After being very down after being moved from his old care home that shut down he now says that's
the best thing that could of happened as he may never of come to West Cliff. Myself and my family could not wish for dad to be in a better place than West Cliff.

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Current Review Score: 9.6 (9.563)

Overview of Review Score

The Review Score of 9.6 (9.563) out of 10 for West Cliff Hall Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 23 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.563 for West Cliff Hall Care Home is calculated as follows: ( (198 Excellents x 5) + (47 Goods x 4) + (10 Satisfactorys x 3) + (9 Poors x 2) + (6 Very Poors x 1) ) ÷ 270 Ratings = 4.563

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for West Cliff Hall Care Home is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 59 registered maximum number of service users is 11.8, which has been reached with 21 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 10 Feb 2025

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (9)

Top 20 Mid-size Care Home Groups 2023

Recipient: Hartford Care Group Ltd

Date: Tuesday 28 Feb 2023 More details

Top 20 Mid-size Care Home Groups 2022

Recipient: Hartford Care Group Ltd

Date: Thursday 30 Jun 2022 More details

Top 20 Mid-size Care Home Groups 2021

Recipient: Hartford Care Group Ltd

Date: Wednesday 30 Jun 2021 More details

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Meet the Team (2)

Repeka

Repeka Taukei

Job Title: Home Manager

Joined: 2014

My name is Repeka Taukei and I am Home Manager at West Cliff Hall.


I joined the Hartford Care family in 2012. It’s been a great and rewarding journey and the team takes pride in looking after our residents, families and visitors to ensure everyone feels safe and happy at all times.


I am looking forward to meeting you all soon at our beautiful home.


Andreea

Andreea Onofrei

Job Title: Deputy Manager

Joined: 2021

I have worked at West Cliff Hall and was very sad to leave. But I am back now and so happy to be working with Repeka. I am a very ambitious person who always wants to achieve my goals. I am 100% committed to my job and my residents.