Millbrook Care Centre

400 Huddersfield Road, Millbrook, Stalybridge SK15 3ET
Submit a Review
9.8 80 Reviews
  • Millbrook Care Centre, Stalybridge
Nestled in the attractive town of Stalybridge in Manchester, Millbrook supports older people to lead their best lives with personalised residential and residential dementia care.

The attractive, purpose-built home has a spectacular outdoor area, complete with a fountain, which is the perfect place to sit and relax, whilst watching the world go by. There is also a hair salon, nail bar and a range of comfortable en-suite and premier bedrooms to choose from.

At Millbrook, every member of the team is on hand to ensure residents feel supported, comfortable and happy.

The dedicated and professional care team seek to learn about each resident’s hobbies and interests, allowing them to create a comprehensive activity programme, supporting those living in the home to enjoy the things they love most. From building relationships with neighbours in local community groups and schools, to arranging sightseeing trips in the local area, at Millbrook, the team encourage residents to take an active role in the Stalybridge community.

Recognising the unique nutritional needs of older people, the catering team at Millbrook design a varied menu full of delicious meals for residents to enjoy, with visitors always welcome.

Show Millbrook Care Centre on the Map

Care Provided by Millbrook Care Centre

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 46 Service Users
  • Privately Owned
  • Care Offered
  • Hearing Impairment
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required

Good to Know

  • Person in charge
  • Claire Jones (Home Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (46)
  • Care Home Design/Build
    • Purpose Built: Yes

Facilities

  • Gardens
  • Lift
  • Residents Kitchenette
  • Television point in own room

Millbrook Care Centre Reviews (80)

Total of 80, showing 1-20
9.8

Millbrook Care Centre has a Review Score of 9.8 (9.791) out of 10, based on 21 reviews in the last 2 years. Over all time Millbrook Care Centre has 80 reviews.

Overall Experience

  • 71
  • 8
  • 1
  • 0
  • 0

Date Published

80
4
10
21
59

Review from T E (Granddaughter of Resident) published on 20 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care facilities at Millbrook Care Home were excellent. It was always clean and tidy and maintained to a high standard.
The staff were amazing, everyone was polite and friendly with a caring nature. The care they gave my grandma was exceptional.
At the time my grandma was there, she was happy and
well looked after. My grandma would always tell me how wonderful the staff were. Nothing was ever too much trouble and they always did their best for her, keeping us informed with her care. I would highly recommend Millbrook Care Home!

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Glenis A (Daughter of Resident) published on 22 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Due to my mother having a stroke, the very prompt actions of the care home staff and paramedics getting her to hospital promptly means she recovered quickly and is now back in the care home, a big thank you to everyone.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J M (Daughter of Resident) published on 17 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A lovely home with friednly, helpful staff.
Mum has always been a people person but isn't missing well but I put that down to the fact that there is very little interaction between the residents which is probably the reason most are residents at Millbrook, Mum's reason for being there is her lack of
mobility. The staff have a difficult job to do and I thank them for looking after Mum.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J H (Daughter of Resident) published on 17 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our father was a resident at Millbrook for four and a half years. During that time the care he received was excellent. He knew all the staff by name and they all knew him and took time to chat and laugh with him. The last few weeks before his death were very difficult for him and the staff showed extreme
kindness and compassion both to him and to our family. We have nothing but praise for them all.

Reply from Clare Sheehan, Careline Advisor at Millbrook Care Centre

Thank you for your kinds words, we are pleased you were very happy with the quality of care your Dad received at Millbrook care home, kindness is at the heart of everything we do. We will ensure your kind words are shared with the team. Thank you again for taking the time to leave such a positive review of our home at this difficult time, please accept our sincere condolences to you and your family.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S B (Son of Resident) published on 30 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been a resident at the home for almost 2.5 years and during that time the staff have always provided a very professional and supportive kind of care. Following a couple of falls late 2023, the staff went "above and beyond" to provide the care Mum needed to re-settle after the disruption caused
by the falls. Overall the family is very happy with the overall standards provided.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from R W (Daughter of Resident) published on 30 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was cared for here for 4.5 years. He was treated with great kindness and respect. The care team at Millbrook were exceptional and I can't thank and praise them enough.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from M P (Son of Resident) published on 25 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to thank the manager and the staff at Millbrook Care Home for the attentive care provided to my mother.
The manager contacts me should any issues arise so my mother's care is unaffected and she is completely relaxed and cared for and stress-free. Thank you for putting the family at ease
and well done.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Ian H (Son-in-law of Resident) published on 12 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Pleasant atmosphere, welcoming staff, nice clean rooms.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Paul B (Son of Resident) published on 2 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Millbrook was Mum's preferred choice after seeing a brochure. Due to Covid restrictions, we couldn't visit in advance but we knew it had a good reputation. Her allocated room was a good size but it was dark and had no view, however, it was very convenient for the lounge area where we hoped Mum would
spend most of her time.
The activities and entertainment seemed good but Mum chose to stay in her room and not mix with the other residents. She has always had difficulty mixing with people and always chose family before friends. The staff spent a fair amount of time with her and she appreciated the attention and care she got. Mum was very independent all her life and found it difficult to relinquish control of things like laundry and medication, however, she learnt to appreciate the efforts the staff went to and after a difficult start, she called it home.
Her 3 years there were happy years and I felt safe she was in good hands.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from D S (Relative of Resident) published on 30 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We were relieved and impressed by our initial meeting with such a friendly and effective management team. Their care in ensuring they could cater for our relative's needs was thorough and professional. Our beloved relative is being treated with the greatest respect whilst receiving compassionate and
understanding care.
The environment is extremely clean and comfortable. The standard and choice of food is very good.
All the staff are friendly and approachable to us all. Millbrook Care Centre is highly recommended.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Trevor B (Son of Resident) published on 27 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I knew of Millbrook Care Centre before a decision was made for Mum to become a resident. So, didn't see any reason to be fearful of the decision.
That pre-move confidence has been justified. Mum knows why she is a resident and is grateful for help from all staff for meeting her everyday needs she
knows she can no longer do for herself.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from A J (Husband of Resident) published on 16 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has now been a resident for 12 months and 1 week. She is happy, content and happy at Millbrook.
She experienced two falls which were dealt with immediately.
Doctors are a bit slow when requested but finally sorted out.
Overall she is content and well cared for.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from T C (Relative of Resident) published on 9 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Personally, I thought the home was beautiful. All the staff were lovely and very helpful. The living space was really nice and perfect for socialising and the individual rooms are very warm and homey.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from E S (Granddaughter of Resident) published on 9 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience of the care home was very nice, the rooms are very clean and homey. The staff are very attentive and always happy to help and make my grandma comfortable. The living space is nice and clean and comfortable with a nice view of the garden. They also have activity days (e.g pet days) which
I found really heartwarming. Really impressed with the care home, highly recommend.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from L S (Daughter-in-law of Resident) published on 9 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Millbrook is extremely clean, staff are always very pleasant and caring. The food is fresh and extremely good. The rooms are spacious and always clean. Excellent.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J S (Son of Resident) published on 9 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent nursing home. Friendly staff. Great management. Very clean and good housekeeping. Easy communication with the carers and well-mannered. I would recommend this nursing home.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from F S (Granddaughter of Resident) published on 9 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Millibrook is an amazing place for my grandma. The staff are always friendly, helpful and have the safety to hand.
My grandma is always clean when I've visited, her food is excellent and the facilities are the best. Highly recommended.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Brendan F (Relative of Resident) published on 15 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A lovely, safe, warm and caring environment staffed by wonderful, loving people. The best of care is always available to patients who are well looked after.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Patrick D (Son of Resident) published on 18 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum moved to Millbrook in March this year after our family decided she needed full time care support. We are very happy with how she is cared for and the friendliness and compassion of all the staff are of the highest standard. The communication from the staff is excellent and any issues have been
dealt with very professionally and explained properly. Nothing is too much trouble and more importantly my mum is happy at Millbrook and says she feels safe and well cared for. The home itself is very well presented and feels a warm welcoming place for both residents and visitors. I would confidently recommend Millbrook to anyone who is looking for a care home for their elderly relative.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Suzanne L (Niece of Resident) published on 19 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

At the end of May, I was asked to look at the Millbrook Care Home as a possible place for my aunty. I was invited to visit at my convenience. When I turned up I was given a guided tour by a very pleasant, friendly, approachable member of staff. I was shown two resident rooms along with the other facilities
- lounge, dining room, bathrooms and hairdressers. I had previously looked at two other homes in the area, the rooms and facilities at the Millbrook were like a five-star hotel compared to student accommodation at the others. My Aunty took up residency at the beginning of June, she has been made very welcome and settled in quickly. The staff are helpful and do everything to make life at the care home as comfortable as possible.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.8 (9.791)

Overview of Review Score

The Review Score of 9.8 (9.791) out of 10 for Millbrook Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 21 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.791 for Millbrook Care Centre is calculated as follows: ( (201 Excellents x 5) + (44 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 249 Ratings = 4.791

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Millbrook Care Centre is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 46 registered maximum number of service users is 9.2, which has been reached with 21 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 23 Sep 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (6)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (1)

Claire

Claire Jones

Job Title: Home Manager

Introducing Claire Jones
Home Manager at Millbrook, Stalybridge


What does ‘kindness’ mean to you?


“Being there for the everyday things that make life special”


As a dedicated healthcare professional, Claire has gained a wealth of experience in providing care and nursing support to elderly people, to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest standards in care and quality of life for Residents.


Claire closely shares HC-One’s vision in aiming to provide the kindest care for each and every Resident. She extends this caring approach to her Colleagues and works closely with them to deliver care and support to Residents in a way that they gain the most benefit, in a warm and welcoming home.


When asked what she enjoys most about her role, Claire remarked:


“Being able to help others achieve their goals, not just within the staff team but also for the people we care for.”


Outside of work, Claie enjoys spending time with her family and going on holidays, including Italy which is her favourite place to visit. She also loves animals and goes walking a lot with her French Bulldog, called Lulu.


If you would like to find out more about Millbrook, Claire would be delighted to have an informal discussion with you over the phone to answer any questions and provide further information.


Frequently Asked Questions about Millbrook Care Centre

What types of Care is Millbrook Care Centre registered for?

Older Person Care, Dementia, Respite Care, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Millbrook Care Centre provide?

Convalescent Care & Own GP if required are other types of care provided.

How many Rooms does Millbrook Care Centre have?

There are 46 Single Rooms.

What are the Facilities & Services at Millbrook Care Centre?

Lift, Gardens, Residents Kitchenette & Television point in own room are some of the Facilities & Services.

How far is Millbrook Care Centre to the centre of Stalybridge?

1.2 mile(s) as the crow flies, distance by road may be significantly further.