Millbrook Care Centre

400 Huddersfield Road, Millbrook, Stalybridge SK15 3ET
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9.8 80 Reviews
  • Millbrook Care Centre, Stalybridge
Nestled in the attractive town of Stalybridge in Manchester, Millbrook supports older people to lead their best lives with personalised residential and residential dementia care.

The attractive, purpose-built home has a spectacular outdoor area, complete with a fountain, which is the perfect place to sit and relax, whilst watching the world go by. There is also a hair salon, nail bar and a range of comfortable en-suite and premier bedrooms to choose from.

At Millbrook, every member of the team is on hand to ensure residents feel supported, comfortable and happy.

The dedicated and professional care team seek to learn about each resident’s hobbies and interests, allowing them to create a comprehensive activity programme, supporting those living in the home to enjoy the things they love most. From building relationships with neighbours in local community groups and schools, to arranging sightseeing trips in the local area, at Millbrook, the team encourage residents to take an active role in the Stalybridge community.

Recognising the unique nutritional needs of older people, the catering team at Millbrook design a varied menu full of delicious meals for residents to enjoy, with visitors always welcome.

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Care Provided by Millbrook Care Centre

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 46 Service Users
  • Privately Owned
  • Care Offered
  • Hearing Impairment
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required

Good to Know

  • Person in charge
  • Claire Jones (Home Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (46)
  • Care Home Design/Build
    • Purpose Built: Yes

Facilities

  • Gardens
  • Lift
  • Residents Kitchenette
  • Television point in own room

Millbrook Care Centre Reviews (80)

Total of 80, showing 21-40
9.8

Millbrook Care Centre has a Review Score of 9.8 (9.791) out of 10, based on 21 reviews in the last 2 years. Over all time Millbrook Care Centre has 80 reviews.

Overall Experience

  • 71
  • 8
  • 1
  • 0
  • 0

Date Published

80
4
10
21
59

Review from Susan T (Daughter of Resident) published on 11 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dear mum was in Millbrook Care Home for nearly 3 years. She was admitted during the pandemic. I cannot thank them enough for the kindness and love that they demonstrate to my mum throughout her stay. Combined with a beautiful caring ethos that permeates the whole atmosphere of the home. Nothing was
too much trouble not just for Mum but for her relatives too. Thank you one and all

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Review from Kathleen G (Daughter of Resident) published on 9 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum came to Millbrook in September 2022. Although her stay was short, she was looked after with a lot of care and compassion. She made friends with her carers and had a good rapport with the district nurses. Sadly mum passed away in January 2023 aged 104.

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Review from Ani A (Daughter of Resident) published on 17 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident here for over two years. We are delighted with the care, respect and love shared with Mum, it is truly like having an extended family. Nothing is ever too much trouble and carers/staff will always go that extra mile to help if they can. They are all truly dedicated to their
work. They go above and beyond with activities and trips to various places chosen by the resident and enjoy a good celebration!
The home is safe, clean and welcoming - we love it!

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Review from Tracy G (Daughter of Resident) published on 8 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father went into Millbrook in December 2022. My first impression on entering the building was one of total professionalism at all levels, the building was very clean, and nothing was too much trouble for the staff. My father has settled in very well; he is treated with respect and has been given
a lot of love and understanding from everyone. I cannot praise the work and dedication of the staff enough. It has given both my father and the family real peace of mind.

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Review from David M (Son of Resident) published on 10 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would have no hesitation in mum staying at Millbrook if this was possible, sadly she passed away in October. The care and the way staff at the home treated mum before and in her last days was exceptional.
They have also been supportive to me since mum's death. They deserve the recognition given.

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Review from Sue E (Daughter-in-law of Resident) published on 16 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mother-in-law has been a resident for over 2 years and settled in well even though it was Covid. It's great that we can now visit more often. I enjoy dropping in on an afternoon when the carers are usually doing a general knowledge quiz (some of the answers can be quite entertaining). The beach party,
when Red the donkey and the ice cream van visited was another good event. Staff are friendly and welcoming, it's good we can mix again and get involved. I certainly recommend this care home.

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Review from David A (Son of Resident) published on 1 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff have been extremely helpful in firstly finding a space for my mother in the facility and then once there, looking after her during the trial period she was in residence


Special thanks to the members of staff who have all made the stay for my mother run as smoothly as possible.


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Review from Pauline C (Daughter of Resident) published on 14 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been at Millbrook for nearly 18 months and throughout this time the care and love shown to my mum has been exceptional. The staff are always helpful, kind and professional, a difficult combination to get right, but they do. These last few weeks have been very hard for all concerned, residents
and staff alike, so just wanted to say thank you for all your hard work and for caring so much for my mum.

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Review from Kevin D (Son of Resident) published on 22 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Went to the firework display at the home. Pakin cake, Mulled wine and meat and potato pie.
A shout out for the pie, it was delicious.
Lovely time with most of the residents inside sheltering from the cold.

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Review from Irene B (Daughter of Resident) published on 8 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has only been a resident at Millbrook Care Centre for 2 months but the hard work and effort the staff put in to make her 100th birthday special was so impressive especially given the current restrictions. She had a wonderful day. The home is run efficiently and professionally and our family feel
supported. Since moving in the staff have spent time with mum to understand her needs and to help her settle in.

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Review from Alice A (Daughter of Resident) published on 17 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my mother is receiving at Millbrook is beyond all my expectations. Every member of staff, without exception, is caring, supportive, kind and always, always smiling and happy.
Thank you all so much!

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Review from C R (Daughter of Resident) published on 21 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very pleased with the way in which the staff have helped my father settle into this new experience in his life. The staff are caring, helpful, sensitive and responsive. He feels safe and well looked after. The staff listen to any concerns and address them. Current COVD restrictions clearly curtail
the extent of activities.

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Review from Terence J (Resident) published on 30 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I couldn't be more pleased with the care I have received. Every member of staff have been as helpful as possible, I have no complaints whatsoever.

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Review from K V (Brother of Resident) published on 2 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are very caring and make you feel welcome on visits.

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Review from J G (Solicitor of Resident) published on 21 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The unit manager went the extra mile to assist me and get a resident's will signed and witnessed.
The Millbrook was spotless and attractively presented. All staff I met were helpful, friendly and very resident focused. Thank you.

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Review from J W (Daughter of Resident) published on 14 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Genuinely caring staff - my mum feels she is living with friends that look after her. As someone who didn't want to 'end up in a care home', she calls Millbrook her home now and is happy and contented there.
Thank you to the staff for the way you look after our lovely mum. As a dementia sufferer,
she is treated with dignity and respect - and she feels loved.

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Review from V S (Daughter of Resident) published on 10 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Millbrook has a lovely atmosphere. It is relatively small and feels very homely. My mum is eating well and loves sitting in the garden with the other residents. I would recommend Millbrook Care and facilities.

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Review from June W (Friend of Resident) published on 4 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience of Millbrook has been excellent. All the staff that I have met have been lovely and very helpful.

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Review from David S (Son of Resident) published on 13 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum's been here for just under two years now and always found first-rate care from all the staff, always helpful. Rooms are always clean and tidy. Overall, Mum is well looked after here and there seems to be enough activities for residents and Mum is very happy.

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Review from Marian R (Resident) published on 27 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My stay at Millbrook Care Centre has been a very happy time. Everyone is so kind. Nothing is too much trouble. If I needed respite care again in the future I would be back in a flash and I would recommend this home to anyone to try it.

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Current Review Score: 9.8 (9.791)

Overview of Review Score

The Review Score of 9.8 (9.791) out of 10 for Millbrook Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 21 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.791 for Millbrook Care Centre is calculated as follows: ( (201 Excellents x 5) + (44 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 249 Ratings = 4.791

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Millbrook Care Centre is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 46 registered maximum number of service users is 9.2, which has been reached with 21 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 23 Sep 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (6)

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Meet the Team (1)

Claire

Claire Jones

Job Title: Home Manager

Introducing Claire Jones
Home Manager at Millbrook, Stalybridge


What does ‘kindness’ mean to you?


“Being there for the everyday things that make life special”


As a dedicated healthcare professional, Claire has gained a wealth of experience in providing care and nursing support to elderly people, to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest standards in care and quality of life for Residents.


Claire closely shares HC-One’s vision in aiming to provide the kindest care for each and every Resident. She extends this caring approach to her Colleagues and works closely with them to deliver care and support to Residents in a way that they gain the most benefit, in a warm and welcoming home.


When asked what she enjoys most about her role, Claire remarked:


“Being able to help others achieve their goals, not just within the staff team but also for the people we care for.”


Outside of work, Claie enjoys spending time with her family and going on holidays, including Italy which is her favourite place to visit. She also loves animals and goes walking a lot with her French Bulldog, called Lulu.


If you would like to find out more about Millbrook, Claire would be delighted to have an informal discussion with you over the phone to answer any questions and provide further information.