Review from Carol G (Daughter of Resident) published on 3 July 2020
Submitted via Website • Report

Overall Experience

We would like to express our sincere gratitude and appreciation to management and staff at Millbrook Care Home for the care and compassion given to our lovely Mum. Mum was a resident at Millbrook for 4.5 years and it gave us great comfort to know that she received care with dignity and respect by friendly

and helpful members of staff.
We also wish to pay tribute to the way staff continued their compassionate, caring role during the period of the Covid-19 virus, given the dangers, restrictions and difficult working conditions, a very stressful time for staff and their families alike.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from M L (Daughter of Resident) published on 27 May 2020
Submitted via Website • Report

Overall Experience

My family and I felt very lucky when we found Millbrook Care Centre after viewing several less suitable homes. The immediate impression is of a very clean, bright and cheerful place. The rooms are nicely furnished, and residents are encouraged to make them homely with their own familiar possessions.

The staff have looked after my father in a friendly and caring manner throughout the last eighteen months and always kept us well informed. The team of carers has remained largely unchanged during this time which provides continuity of care and friendship for my father. This has been particularly important in recent weeks as we have been unable to visit during the lockdown and, despite the pressure they are under, they have gone out of their way to reassure and support residents and their families.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from D D (Respite Resident) published on 25 February 2020
Submitted via Postal Card • Report

Overall Experience

I have just spent two weeks here at Millbrook, and the care and friendship shown by the carers and staff have been fantastic.
If I need to come again, I would not hesitate.
Thanks.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from M R (Wife of Resident) published on 3 February 2020
Submitted via Postal Card • Report

Overall Experience

My husband suffers from Parkinsons Disease, vascular dementia and Lewy bodies, he was treated with excellent care, dignity and all his needs were considered. He was well cared for, well-fed (level 5 diet), and settled in well. Everything was extremely good, and my husband settled in well as if he was

at home. Could do with a few more staff and a bit more mental stimulation instead of just falling asleep in the lounge. Otherwise no complaints.

Reply from Clare Sheehan, TBC at Millbrook Care Centre

Thank you for your review, we value all feedback as this helps us to improve our service where required. We really appreciate your positive comments regarding our home. The staffing levels at Millbrook are under constant review by the management team within HC-One. Each month or following any changes to occupancy and dependency levels, the Clinical Risk Register is updated which allows us to review whether the staffing levels in the home are sufficient in terms of skill mix and staffing numbers. HC-One have also launched their new Wellbeing initiative which includes structured activities, weekly planners and meaningful activity cards to support all staff to engage in wellbeing activities.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from P S (Respite Resident) published on 3 October 2019
Submitted via Postal Card • Report

Overall Experience

The home is very well maintained with all areas being frequently cleaned. The management teams and carers keep a well-kept ship but are stretched at shift changes, particularly with the less mobile residents.
The food was good and varied, with the sweets being excellent, salads very good, cooked meals

good and improved considerably by a short microwave heat before serving. Breakfast was adequate but non-descript.
Two lounges are available and comfy with good-sized televisions. Entertainment is limited and it makes for the more able-bodied feeling restricted.

Reply from Clare Sheehan, Careline Advisor at Millbrook Care Centre

Thank you for your review, we value all feedback as this helps us to improve our service where required. We really appreciate your positive comments regarding our home, he Millbrook. We do try to vary our breakfast offering, a full continental breakfast and a hot choice. Our chefs are also happy to provide alternatives if menu options do not tempt. Our two wellbeing coordinators aim to offer varied activities to appeal to all our Residents and we try to capture individual interests on admission to support this. We review our staffing daily which in turn should alleviate any shortfalls at shift changeover.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Lynn P (Daughter of Resident) published on 23 September 2019
Submitted via Website • Report

Overall Experience

We needed emergency respite care for Mum, who suffers from Vascular Dementia and is very frail, as her primary carer, our dad had been taken into hospital. We were really pleased when Mum was able to get a room here as it was very close to home and enabled the family to make regular visits. We could

not have asked for a better place. Everyone was so helpful, from the management who went the extra mile to facilitate her stay, to the staff who cared for her in a thoughtful, kind and professional way. The whole building was fresh, clean and welcoming. The resident's bedrooms were large, comfortable and well furnished with walk-in shower rooms. Whilst the communal areas were light, bright and very spacious allowing residents to see their visitors with a degree of privacy and without disruption to other residents. After his release from the hospital, Dad spent a lot of time at the care centre with Mum and was made to feel very welcome and cared for too, giving us peace of mind.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from James S (Resident) assisted by family/friend published on 22 August 2019
Submitted via Postal Card • Report

Overall Experience

Food was a bit up and down, not always something I liked to eat on the menu. Staff were good and friendly. Lovely room. Activities I tried were OK.

Reply from Clare Sheehan, TBC at Millbrook Care Centre

Thank you for your review, we value all feedback as this helps us to improve our service where required. Residents are offered a choice of nutritious foods and fluids throughout the day and night to ensure they have the opportunity to eat and drink a balanced diet. HC-One strives to offer the highest level of nutrition and hydration to meet individual Resident needs in keeping with kind care. To maintain Residents’ dietary needs, a four week menu cycle has been produced which changes twice a year for the summer and winter seasons. The menus and recipes are reviewed biannually and changed for the spring and autumn seasons. Residents are encouraged to taste new recipes and sample new menu items. The three main meals of the day – breakfast, lunch and evening meals, all have a minimum of two courses and alternative choices are available for those Residents who do not wish to eat the meal options prepared; this is offered on an individual basis, to cater for Residents who have personal food preferences.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Barbara W (Daughter of Resident) published on 6 August 2019
Submitted via Postal Card • Report

Overall Experience

About 12 months ago I was extremely concerned about the management of the home at Millbrook and also the morale of the staff. Since a new manager has been appointed, the home has improved tremendously in all areas.
My only issue is the food. Whilst satisfactory and well prepared, I consider that the

nutritional value needs to be reviewed.

Reply from Clare Sheehan, TBC at Millbrook Care Centre

Thank you for taking the time in completing a review for the Millbrook, we are delighted you are happy with the progress of the home since the new Home Manager has been in place. All our recipes are engineered to be nutritionally dense for our Residents. The recipes are analysed through a food management and meal planning software, which then generates recipe cards which includes nutritional, allergens and HACCP information to support our chef in the homes.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jan D (Daughter of Resident) published on 25 July 2019
Submitted via Postal Card • Report

Overall Experience

We have been completely satisfied with Mum's care, everyone has been kind and compassionate and have treated Mum as a person, with dignity and respect. All her needs have been catered for, from the people doing the laundry, to the cook, the care staff and senior managers. I would not hesitate to recommend

Millbrook Care Home.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Gill B (Daughter of Resident) published on 3 July 2019
Submitted via Postal Card • Report

Overall Experience

The staff are lovely, really caring and helpful towards my mum. The whole place is very clean, comfortable. Overall, the food is nice. Mum is quite settled and happy here. If there has been a problem, it has been addressed straight away. Visitors are made very welcome and activities seem good. Thanks

for caring about my mum.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from David P (Resident) published on 23 May 2019
Submitted via Postal Card • Report

Overall Experience

My wife and I had found that ill health for both of us was becoming very difficult especially with me being my wife's carer. In consultation with our adult children, it was agreed that respite care was needed. A new experience for both of us. It was very difficult and I enjoyed little sleep. Overall

I feel we did benefit and our children agree.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Angela S (Daughter of Resident) published on 22 May 2019
Submitted via Postal Card • Report

Overall Experience

We never knew such beautiful care homes existed. Everything about the Millbrook is perfect. From the food and comfort to every member of staff thank you for making mum so welcome.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J H (Resident) published on 22 May 2019
Submitted via Postal Card • Report

Overall Experience

I find the care home is one of the best. The feed back from people I have met about other homes has not been good and puts you in a difficult position about finding the appropriate place. I heard about this through family friends.
Everyone is polite, friendly and helpful and caring. We are fed well

kept clean and the home is spotless. I myself would recommend it to others.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from M B (Resident) published on 29 April 2019
Submitted via Postal Card • Report

Overall Experience

I appreciated the care given by staff, general atmosphere, facilities in room and food. Support walking to dining room. I did not use the lounge from own choice. Information about changes to activities was not always passed on.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Joan B (Respite Resident) published on 2 April 2019
Submitted via Postal Card • Report

Overall Experience

I have found all staff I have been in contact with. Very pleasant, very helpful and very caring.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Kim C (Niece of Resident) published on 25 March 2019
Submitted via Website • Report

Overall Experience

Millbrook looked after my uncle extremely well over a period of 7 weeks when he was in need of care. The place is immaculate, the staff are friendly, caring and supportive. My uncle made friends with residents and their relatives in what was a lovely atmosphere. Nothing was too much trouble and just

before he left, he enjoyed a trip out to Salford Museum. He was sad to leave, but returned home to live independently.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Sally R (Daughter of Resident) published on 8 March 2019
Submitted via Postal Card • Report

Overall Experience

Mum moved, not only form her own home but from an area outside Tameside. It was a traumatic time and could have been a mistake on my part to move her close to my own home in Tameside. Thankfully due to the caring staff, Mum soon adapted and is now thriving, both mentally and physically forging new friendships.

The home is clean, well presented and the staff have a positive attitude in caring for the residents. She is encouraged to eat and join in activities, whilst

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jean M (Daughter of Resident) published on 2 January 2019
Submitted via Postal Card • Report

Overall Experience

Friendly, welcoming approach from management and staff.
The home is beautifully decorated and very clean and is bright and cheerful.
(On the whole) staff are excellent with a very caring and professional manner.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Brenda S (Friend of Resident) published on 29 November 2018
Submitted via Website • Report

Overall Experience

Lovely care home pleasant staff and management. Manager made my friend feel welcomed and listened to what we needed at a difficult time

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J S (Relative of Resident) published on 27 November 2018
Submitted via Postal Card • Report

Overall Experience

Mum recently lost her husband and as a result has become more distressed and confused than previously. During this time, Millbrook have done their best to support her, working with her GP and ourselves as relatives. She has been encouraged to eat and to join in with activities. I have often found when

I visit that staff are chatting with her to provide comfort.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Millbrook Care Centre

Care Provided by Millbrook Care Centre

Good to Know

Facilities