Millbrook Care Centre

400 Huddersfield Road, Millbrook, Stalybridge SK15 3ET
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9.8 80 Reviews
  • Millbrook Care Centre, Stalybridge
Nestled in the attractive town of Stalybridge in Manchester, Millbrook supports older people to lead their best lives with personalised residential and residential dementia care.

The attractive, purpose-built home has a spectacular outdoor area, complete with a fountain, which is the perfect place to sit and relax, whilst watching the world go by. There is also a hair salon, nail bar and a range of comfortable en-suite and premier bedrooms to choose from.

At Millbrook, every member of the team is on hand to ensure residents feel supported, comfortable and happy.

The dedicated and professional care team seek to learn about each resident’s hobbies and interests, allowing them to create a comprehensive activity programme, supporting those living in the home to enjoy the things they love most. From building relationships with neighbours in local community groups and schools, to arranging sightseeing trips in the local area, at Millbrook, the team encourage residents to take an active role in the Stalybridge community.

Recognising the unique nutritional needs of older people, the catering team at Millbrook design a varied menu full of delicious meals for residents to enjoy, with visitors always welcome.

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Care Provided by Millbrook Care Centre

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 46 Service Users
  • Privately Owned
  • Care Offered
  • Hearing Impairment
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required

Good to Know

  • Person in charge
  • Claire Jones (Home Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (46)
  • Care Home Design/Build
    • Purpose Built: Yes

Facilities

  • Gardens
  • Lift
  • Residents Kitchenette
  • Television point in own room

Millbrook Care Centre Reviews (80)

Total of 80, showing 61-80
9.8

Millbrook Care Centre has a Review Score of 9.8 (9.791) out of 10, based on 21 reviews in the last 2 years. Over all time Millbrook Care Centre has 80 reviews.

Overall Experience

  • 71
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Review from A P (Friend of Resident) published on 13 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My friend seems very happy here. She is quite cheerful when I see her. Each week the staff are very nice and friendly.

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Review from Judy E (Daughter of Resident) published on 13 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff connected with Millbrook are lovely, caring people, who care deeply for the residents.
They are approachable, always smiling, my Dad loves to come on respite here.
It is his second home here, he feels safe and relaxed.
The food is varied and presented well.
The building is clean and
comfortable and has a nice area to sit out.

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Review from Roger L (Nephew of Resident) published on 2 July 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I attended the Summer fete a couple of weeks ago, to see my aunt.


I was so impressed with all the staff. They couldn't have been kinder. When we as a family moved her into Millbrook Care Centre we hoped she'd love the home. She does. She always comments on the manager and the activity person who

has a lot of time for her.


I've now recommended the home to another family.


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Review from Pauline T (Friend of Resident) published on 8 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A lovely building which is furnished to a very good standard. Staff are very helpful and all areas of the home are tidy and well presented.
It is pleasant and always smells lovely and overall very very good. The only negative would be food selection. There could possibly be more selection both for
mains and dessert.

Reply from Clare Sheehan, Care Advisor at Millbrook Care Centre

Thank you for your review. We value all feedback as this helps us to improve on our service where required. The Millbrook follows the HC-One menus that are set for all homes, and we offer the same as all the other homes including our afternoon homemade lemon drizzle cake. The main menu has two choices however the chef does also cater for any other requests he may receive such as cheese on toast or jacket potatoes. For pudding, there is only one main, however, staff also offer yoghurts, fruit, cheese and biscuits. We are happy to provide alternatives so as to ensure our Residents nutritional needs are met. Please don’t hesitate to liaise with the Home Manager if you have any concerns so that they can be immediately addressed.


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Review from C A (Daughter of Resident) published on 30 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum stayed for respite care and was very impressed by the standard of her room/facilities although we had to provide our own commode, chair raiser (mums mobility is very poor). She had great things to say about all but one of the staff. Food was excellent. However mum had a fall in the first couple
of days and nobody informed family who visited daily. I was told mum would be walked daily, this didn't happen, she was therefore extremely stiff and found walking difficult once she was home due to being immobile for 11 days.

Reply from Claire Hurworth, Careline Manager at Millbrook Care Centre

Thank you for sharing your details with us on carehome.co.uk after your Mother’s respite stay. We understand that the commode your Mother owned suited her needs more than the one we had available at the time. If you consider us again for respite care, we will endeavour to have one available in the care home.


With regards to the chair raisers, these are not a standard piece of equipment we have in use. If required, the physiotherapists are involved and raisers are then ordered. This process usually takes some time from requesting the appointment to equipment being in place.


We are very sorry that you were not informed about your Mother’s fall, our policy is to inform relatives and we apologise that staff failed on this occasion to follow this procedure. Your Mother was offered the opportunity to walk daily in her room but declined any assistance to walk elsewhere in the home. Once again thank you for all your comments which have been taken on board.


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Review from Richard K (Son of Resident) published on 7 November 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother was in Millbrook from March 2017 to November 2017, sadly passing away today. I can not praise the staff enough for their kind, caring and professional manner throughout the whole time she was there. They were always keen to inform me of updates, keen to talk to mum and us all the time and
very very caring. A true pleasure to have witnessed such a good care home in operation. Thank you so much for all you did for mum and us.

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Review from Ian H (Friend of Resident) published on 1 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I need to pass a compliment to an agency lady.
This lady was polite and very friendly towards everyone.
Nothing was a problem for this lady and everything was completed with a smile.
I was very happy to see the residents being treated in a very good, professional manner.

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Review from Doreen E (Daughter of Resident) published on 11 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Management and staff are all friendly and kind.

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Review from Russell G (Grandson of Resident) published on 10 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care provided has made a noticeable difference. Having on site care is a clear improvement in health (fewer hospital visits) and mental well-being, less wandering etc.

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Review from Jack W (Resident) published on 10 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I feel very fortunate to live here. The home is lovely and the staff care.

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Review from Cheryl P (Resident) published on 10 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I like my room and food.

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Review from Stuart H (Son of Resident) published on 14 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is well looked after in a caring loving environment. The staff are amazing and nothing is too much trouble.

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Review from June L (Daughter of Resident) published on 26 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care each year for my mum. Workers and carers are wonderful and hard working. Mum loves the care, food and activities always provided. The manager is extremely helpful. Thank you.

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Review from Mike + Jeanette (Daughter of Resident) published on 18 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mums care from arriving on Millbrook Care Centre from the hospital has been wonderful. Unfortunately she soon became very poorly and the staff reacted with speed and compassion to ensure that everything she needed was in place. Outstanding care, outstanding staff. Thank you.

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Review from Stephen G (Son of Resident) published on 29 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Simply being the best they can at all times. Highly recommended.

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Review from S B (Daughter of Resident) published on 17 December 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Care home has been taken over, since then a very large turnover of staff, lost it's family feel. No one except manager and one senior takes responsibility or aware of what has happened. e.g. my mum's hearing aids lost, 3 other hearing aids found in wash, so its not just a problem for me personally.
I had to ask 5 days running for mum's wheelchair not found until I went to the manager. Cleaning over week sometimes, usually Saturday, does not happen - think it is a cut back. Many staff are very busy record keeping, could be shortened - need looking at, too much time spent on it.

Reply from Meridian, Careline Team at Millbrook Care Centre

We apologise for the fact that the feel of the home has deteriorated recently, and that the standards of cleaning and service has not been to our usual high standards. There has been a new manager at Millbrook from June 2015 who has been employed to raise the standards in the home; this cannot happen without a few changes, and I am confident these are being made as quickly and as sensitively as possible. In addition, we have introduced a twice daily walk round check for the Home Manager to complete to spot issues and deal with them on a timely basis; this will ensure that areas falling short of our high standards are quickly spotted and addressed.


There have been 3 members of staff who have left recently (one retiring) and we have taken the opportunity to recruit more staff to these vacant positions to enable more flexibility to ensure we staff the home every day with Meridian employees. We are confident that as these new staff become fully proficient there will be an even more responsive service and continuity of personnel. In addition, occupancy has increased recently, and we are looking to recruit more staff to ensure there is a suitable level of trained staff working in the home to meet the increased demand for our services.


In relation to the missing hearing aids, we take every effort to be careful with a resident’s possessions, and when something goes missing we take this very seriously to find the missing items and or replace them if they cannot be found. In this instance we found the hearing aids for 2 residents within 3 days.


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Review from Harry (Resident) published on 17 December 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife and I came to the Millbrook Care Centre in October 2011 we settled in fairly quickly, I joined in most of the activities while my wife took things quietly. She died in 2014 and I was helped with all the funeral arrangements, after a short time I visited lots of pub/restaurants and wrote a guide
book which came to the notice of the local paper, BBC radio and television and featured in all three. I've been compiling a weekly quiz for over a year and get on well with the staff and am happy here just a few niggles like not getting my bed changed often enough. I have complete freedom of movement and can go out whenever I want to, I have lots of interests to keep me occupied.

Reply from Meridian, Careline Team at Millbrook Care Centre

We are really pleased that living with us at Millbrook enables you to continue to live a vibrant and fulfilling life; and we are grateful for the time taken to generate a sense of community within the home, it makes a real difference to other residents.
At Meridian we take every complaint or niggle very seriously and use them to learn and find ways to improve our service. To that end we had introduced a twice daily walk round check for the Home Manager to complete to spot issues and deal with them on a timely basis; this will ensure that areas falling short of our high standards are quickly spotted and addressed.


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Review from Richard P (Son of Resident) published on 2 December 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having looked around at several homes for my mother before deciding on Millbrook the staff constantly confirm that my decision was the right one. Caring, considerate and make my mother feel at home and me pleased she is in good hands.

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Review from Jill S (Daughter of Resident) published on 16 November 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in respite care for the last two weeks at Millbrook Care Centre. The experience to date has been amazing. The staff, management and support she has been given surpassed my expectation and more importantly my mum has flourished in the last two weeks. She looks better, brighter, and
has made friends. Her mental health has improved as previously she was isolated and was suffering with psychotic symptoms and these seems to have been suppressed as she is now stimulated. Well done, I wish I had made the move to here previously.

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Review from Ian W (Son of Resident) published on 30 July 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic staff and fantastic very caring environment. We wanted the best for our mum and dad and we got it!

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Current Review Score: 9.8 (9.791)

Overview of Review Score

The Review Score of 9.8 (9.791) out of 10 for Millbrook Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 21 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.791 for Millbrook Care Centre is calculated as follows: ( (201 Excellents x 5) + (44 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 249 Ratings = 4.791

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Millbrook Care Centre is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 46 registered maximum number of service users is 9.2, which has been reached with 21 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 23 Sep 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (6)

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Meet the Team (1)

Claire

Claire Jones

Job Title: Home Manager

Introducing Claire Jones
Home Manager at Millbrook, Stalybridge


What does ‘kindness’ mean to you?


“Being there for the everyday things that make life special”


As a dedicated healthcare professional, Claire has gained a wealth of experience in providing care and nursing support to elderly people, to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest standards in care and quality of life for Residents.


Claire closely shares HC-One’s vision in aiming to provide the kindest care for each and every Resident. She extends this caring approach to her Colleagues and works closely with them to deliver care and support to Residents in a way that they gain the most benefit, in a warm and welcoming home.


When asked what she enjoys most about her role, Claire remarked:


“Being able to help others achieve their goals, not just within the staff team but also for the people we care for.”


Outside of work, Claie enjoys spending time with her family and going on holidays, including Italy which is her favourite place to visit. She also loves animals and goes walking a lot with her French Bulldog, called Lulu.


If you would like to find out more about Millbrook, Claire would be delighted to have an informal discussion with you over the phone to answer any questions and provide further information.