Horfield Lodge

Kellaway Avenue, Bristol BS7 8SU
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9.7 73 Reviews
  • Horfield Lodge, Bristol
Horfield Lodge offers specialist dementia and nursing care, with fifty-four places in total and some dual occupancy rooms available. An experienced team combine professional care with a popular activities programme, while respecting the choice and privacy of all involved.

Hobbies and interests are encouraged, with outings and musical performances often on the calendar, and a visiting chaplain who provides pastoral care.

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Care Provided by Horfield Lodge

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 75 Service Users
  • Voluntary / Not for Profit Owned
  • Other Care Provided
  • End of Life Care
  • Palliative Care

Good to Know

  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (75)
    • Single Rooms with ensuite Wet Room (73)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Horfield Lodge

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,393 – £1,510
    • Self-Funded Residential Dementia Care £1,570 – £2,056
    • Self-Funded Nursing Care £1,432 – £2,346
  • (these prices are only a guideline, please contact Horfield Lodge to find out the exact price for your requirements)

Facilities

  • Wheelchair Access

Horfield Lodge Reviews (73)

Total of 73, showing 1-20
9.7

Horfield Lodge has a Review Score of 9.7 (9.682) out of 10, based on 25 reviews in the last 2 years. Over all time Horfield Lodge has 73 reviews.

Overall Experience

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Review from D S (Daughter of Resident) published on 13 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The review relates to the coffee shop.
As a regular use of the coffee shop I would like to say what great service I receive. Always a big welcome for my mum The food is freshly cooked. Great toasties + paninis. Good selection. Very reasonably priced. Just to note the beginning of the week has more
selection with a smile.

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Review from Chris H (Son of Resident) published on 4 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother moved in August 2018 and since this time has been looked after brilliantly by all the nursing and care staff. All the staff show a great deal of care, thought and love towards Mum, ensuring she is looked after with love and devotion. I know she is in a very safe, caring environment with very
capable and caring staff. The staff are friendly, approachable and very considerate. They are open and honest and keep me informed on Mum's health and well-being. I could not ask for a better place for mum to be looked after and cared for. Thank you to all at Horfield Lodge.

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Review from J C (Resident) published on 31 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

In general terms the standard of care is satisfactory, though at times let down by the lack of communication exhibited by a large proportion of current staff. This is not helped by what seems to be a system relying on custom and practice, which by it's nature becomes diluted over time. There seems no
easy path to voice concerns over issues, such as the food, which arrives on one's plate, likely of reasonable quality to start with. It is often badly cooked, greens for instance, being cooked to extinction, Offering little to nourish any recipients.

Reply from Lesley Griffiths, General Manager at Horfield Lodge

Thank you for completing a review. I am sorry that you have some concerns. I will come and discuss these with you and ask the chef to offer support.


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Review from C M (Resident) published on 31 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my admission here a month ago (from hospital after a fall and with Parkinson's) I have been greatly impressed by the high quality of care here. All carers in whatever capacity here have been consistently friendly and helpful. There is a genuinely friendly, personal atmosphere. My room is well
furnished and consistently well maintained. I look forward to further development of the various activities when my wife joins me here later this week.

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Review from P F (Resident) assisted by family/friend published on 31 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband and I were made to feel welcome from the start. The rooms are comfortable and we've been able to add our own personal effects. The food is very good and we enjoy having choice. The staff are friendly and competent.

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Review from Linda J (Niece of Resident) published on 30 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are friendly. My Aunt seems happy.
I only rated the home four stars because we pay over £6k per month and I feel my Aunts belongings do not receive the respect they deserve. Clothes are washed, not ironed, then pushed into drawers and shelves. Not folded into designated drawers or hung nicely
as I feel they should be. I have found two skirts with the waist bands hanging off where they have obviously been yanked up instead of carefully elevated onto my Aunt.
I have mentioned this to staff and I understand care is a priority but the price being paid I feel respect for clients property should also be a concern.
The furniture in the bedroom is old and bashed, not homely, luckily my Aunt is in a wheel chair so I feel she will be maneuvered away from any rough areas.

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Review from Jeff W (Son of Resident) published on 30 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I attend weekly to see my mother who has been a resident for 4 years, the staff are very friendly and always attentive to my mothers needs, any issues with her they contact me and inform me promptly. I cannot thank the staff for the care and compassion they show towards her, in sometimes difficult circumstances.
Mum is very happy there and that is what gives my sister and myself peace of mind that she is so well looked after and safe and secure, well done Horfield Lodge.

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Review from D H (Son of Resident) published on 30 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My parents moved to Horfield Lodge a few months ago and it has breathed a new lease of life into them. They are visibly healthier and enjoying life rather than struggling at home.
The team and service is fantastic.

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Review from E D (Husband of Resident) published on 30 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Over the past year we have been looked after extremely well by both medical, care and management staff. We have got to know our carers (a pleasingly consistent team) and they have accommodated our needs at every turn, listening to us and sharing advice.
The accommodation is good and kept meticulously
clean, so it does not suffer from the odours that can be experienced elsewhere. The downstairs cafe has been a convenient meeting place for family and events, plus having a hairdresser service and clothes labelling opportunity.
The adjoining Horfield common is a great asset, giving good views, opportunities for walks and a cafe to visit as well as a chance to see children (and dogs!) at play.
The communal activities are enjoyable and special "Fine food" events e.g. Christmas Day, are thoughtful and well organised.

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Review from M M (Resident) published on 30 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been receiving excellent care in Horfield Lodge and I am quite happy with the staff and every member of staff who has been looking after me and my safety.

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Review from Louise C (Daughter of Resident) published on 29 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Horfield Lodge are very caring. The facilities also excellent. My mother is very satisfied with her care and we always feel very welcome as a family. The manager is very helpful and everyone treats my mother as a valued individual.

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Review from Donna T (Daughter of Resident) published on 29 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Just visited my dad and I'm so impressed with the staff and all the work they do., from management to the housekeeping team. I can relax knowing dad is cared for and well looked after. It can't be easy for the staff, it's hard work, but they are worth their weight in gold because without them what we
we do.
Many thanks.

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Review from C T (Daughter of Resident) published on 27 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff listen to what residents say and try to accommodate requests. The residents meetings are lively events as a result. A lot of effort has been put into re introducing events and activities since the world opened up again after the pandemic.
There is a good range of activities on offer and
the food is of a high standard. The cakes are especially amazing.
Mum's carers are kind and thoughtful and never complain about long hours or how busy they are, though I know they do work long hours and are very busy. They always smile, even when it's a tough shift. Staff turnover is low which is great for mum as she really gets a chance to know her carers. It must be a sign of the quality of their working environment.

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Review from Ruth R (Daughter of Resident) published on 31 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother spent 2 weeks in Horfield Lodge, for respite care.
She loved being there (her words!).
She thrived under the skilled and compassionate care of the staff, wonderful food, her bright, airy room and stimulation.
My mother was transformed - we were relieved that she felt so safe and comfortable.
The
right care, from the right people, in the right place.
Thank you all so much, Horfield Lodge.

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Review from P J (Son of Resident) published on 19 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent respite care for my mother. She was extremely happy with the service, attention to detail and overall excellent accommodation.

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Review from Alison R (Daughter of Resident) published on 25 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Such a warm welcome from all the staff, so friendly and kind. My mother is very happy here, she feels very safe and well cared for. Everyone is very helpful and attentive and nothing is too much trouble.
It's not just a care home, it's a real home to my mother, so a big thank you to everyone who has
made it this way.

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Review from M J (Son of Resident) published on 7 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We recently attended my mother's 90th birthday celebrations with about 30 family and friends. It was held in the coffee lounge at Horfield Lodge and the staff had gone to a great deal of trouble to make it a special occasion. The lounge was beautifully decorated and the afternoon tea provided was a
truly sumptuous spread. A lot of love and effort had clearly gone into the event and the guests really appreciated being looked after so well. Mum enjoyed it all immensely!

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Review from Diana M (Daughter of Resident) published on 20 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Wow - what an amazing 90th party Horfield Lodge put on for my mother.
Two members of staff in particular could not have been more helpful in the planning of it.
The reception area/dining/lounge area was transformed into a fabulous tea party setting. The decorations were great and the food was fantastic.
One particular member of staff made me the most amazing delicacies - and produced the most stunning birthday cake.
Thank you so much.

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Review from K S (Daughter of Resident) published on 29 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum moved into Horfield Lodge about 18 months ago. We knew she might not have very many months left of life as she was quite unwell and this last month she moved to palliative end-of-life care. While she was still well she enjoyed her time engaging in activities, being given purposeful tasks and
little ‘jobs’ to give her value and meaning and to help her make sense of where she was. She has been treated with dignity and respect in all things. In this last month as she has become very unwell the staff have been so incredible. They care so deeply for the residents and their families and have looked after Mum and our family as if we are part of their family. Nothing is ever too much trouble and they always make time to chat and have delivered me endless cups of tea. Seeing life end well and without anxiety was not something I thought would be possible but the team here have made that a reality for my mum and family and their kindness has been extraordinary.

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Review from J D (Daughter of Resident) published on 6 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Horfield Lodge in the last few weeks has arranged four events for residents and family, which have included entertainment and the most amazing array of buffet food. In addition, there has always been a centrepiece cake - too good to cut! A huge amount of planning and hard work ensures these events are
enjoyed by all, and it's a real team effort and greatly appreciated by us as a family. All residents are encouraged and supported to attend, and staff even come in on their days off to help out.

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Current Review Score: 9.7 (9.682)

Overview of Review Score

The Review Score of 9.7 (9.682) out of 10 for Horfield Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 25 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.682 for Horfield Lodge is calculated as follows: ( (216 Excellents x 5) + (58 Goods x 4) + (11 Satisfactorys x 3) + (4 Poors x 2) ) ÷ 289 Ratings = 4.682

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Horfield Lodge is based on 24 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 75 registered maximum number of service users is 15, which has been reached with 24 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 6 Mar 2020

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (8)

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Frequently Asked Questions about Horfield Lodge

What types of Care is Horfield Lodge registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Horfield Lodge provide?

Palliative Care & End of Life Care are other types of care provided.

How many Rooms does Horfield Lodge have?

There are 75 Single Rooms.

What are the Facilities & Services at Horfield Lodge?

Wheelchair Access is one of the Facilities & Services.

How far is Horfield Lodge to the centre of Bristol?

2.2 mile(s) as the crow flies, distance by road may be significantly further.