Horfield Lodge

Kellaway Avenue, Bristol BS7 8SU
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9.7 73 Reviews
  • Horfield Lodge, Bristol
Horfield Lodge offers specialist dementia and nursing care, with fifty-four places in total and some dual occupancy rooms available. An experienced team combine professional care with a popular activities programme, while respecting the choice and privacy of all involved.

Hobbies and interests are encouraged, with outings and musical performances often on the calendar, and a visiting chaplain who provides pastoral care.

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Care Provided by Horfield Lodge

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 75 Service Users
  • Voluntary / Not for Profit Owned
  • Other Care Provided
  • End of Life Care
  • Palliative Care

Good to Know

  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (75)
    • Single Rooms with ensuite Wet Room (73)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Horfield Lodge

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,393 – £1,510
    • Self-Funded Residential Dementia Care £1,570 – £2,056
    • Self-Funded Nursing Care £1,432 – £2,346
  • (these prices are only a guideline, please contact Horfield Lodge to find out the exact price for your requirements)

Facilities

  • Wheelchair Access

Horfield Lodge Reviews (73)

Total of 73, showing 21-40
9.7

Horfield Lodge has a Review Score of 9.7 (9.713) out of 10, based on 25 reviews in the last 2 years. Over all time Horfield Lodge has 73 reviews.

Overall Experience

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Date Published

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Review from Judy W (Daughter of Resident) published on 1 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad us very settled in the home and happy. This is mainly due to the staff who take care of his needs which are only a few, but they are very kind, caring and talk to him. He enjoys the company in the dining room and ever meal, especially the desserts! The fine dining evening was excellent, great
service from the team and lovely food from the head cook, helped by the kitchen team. Everyone enjoyed the night with music, wine, friends and family Thank you so much.
The tables and chairs were decorated so nicely, along with the place settings. The waiting staff were so attentive throughout the evening and worked so hard. The violinist set the tone with in turn background music. Although I was apprehensive, my dad and I had a great few hours together and I his lunch and supper buddies.
Well done, great team work.

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Review from Roger T (Son of Resident) published on 24 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum moved into the home nearly five months ago after a long stay in hospital. Despite her apprehension, she was quickly made to feel at home by te friendly staff. Also when they were asked if she could move to a room with a better view they were quick to make it happen. Last week we had a wonderful
find dining experience where the staff really went the extra mile.
We are very pleased to have found such a good care home.

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Review from Helen O (Daughter of Resident) published on 12 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot thank the staff at Horfield Lodge enough for all the care they gave Mum over the last twelve years. When I could not visit her during the Covid epidemic, I was reassured that she was being looked after by such caring people.

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Review from P H (Daughter of Resident) published on 29 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident for over 10 years. The staff have looked after her so well, understanding her needs, giving her support when my father died and being friendly to us when we visit. There are a good variety of activities for residents to enjoy. The facilities are always clean and cared for.

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Review from Sarah M (Daughter of Resident) published on 16 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff go over and beyond in their care for my mum. I am always impressed by their friendliness and caring attitude when I visit. There seems to be a brilliant range of activities for residents and we are kept fully informed of what is going on and what has happened. I couldn’t wish for a better
home for Mum to be living in and I am so grateful to the staff for all that they do.

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Review from Joan S (Daughter of Resident) published on 25 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum had five very happy years at Horfield Lodge whilst living with Alzheimer's and dementia. Sadly she recently passed away but her family and friends agree she could not have had better care. Not just 'cared for' but 'cared about' and loved by the wonderful staff and carers. Mum was treated as part
of a family with kindness and dignity. As a family, we were always welcomed and involved. I especially appreciated the support that was given to me through some difficult periods. Communication was regular with the staff, medical professionals and agencies looking after mum's best interests.
During this very difficult period living through the pandemic, I could not fault the way that the many challenges were dealt with.
All in all, Mum enjoyed a positive and happy experience during a very difficult time in her life, loving the activities, especially music and singing.
We will always be grateful to all of the staff at Horfield Lodge for giving Mum a happy home for her twilight years.

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Review from Ann D (Daughter of Resident) published on 8 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Having spent the last couple of years in Horfield Lodge, my father sadly passed away recently. My brother and I are so grateful that he was cared for with such kindness, understanding and good humour by an outstanding and happy staff. Dad was always pleased to see them come into his room and it was
lovely to see a smile light up his face. My brother and I both live abroad and it was such a relief to know that Dad was safe and well cared for. We were always kept in touch with Dad’s state of health and we were able to video call him most days. I was fortunate to be able to spend Dad’s last two weeks with him and I am eternally grateful for the support shown to me by all the staff at Horfield during a difficult time.

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Review from Sue H (Daughter of Resident) published on 17 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father moved into Horfield Lodge 3 months ago. In his late 90's he needed more care, support and stimulation, he was spending too much time in his room asleep. On the day he moved in he was delighted to be visited by a member of staff in his room with a dog, Layde. Layde is a regular visitor to the
home and he enjoys patting her. Dad's room had been freshly painted for his arrival and it is always kept clean and tidy. The nursing staff make sure he takes all his medication and has ensured his personal care needs are met. The staff are simply wonderful, they are all so patient and understanding, and we have been warmly welcomed. Staff have been polite, considerate and helpful, always ready to assist or explain. There are a range of activities for Dad to participate in to keep the mind and body active. He loves the weekly singalong with live music. He has enjoyed two wonderful birthday parties with live music, dancing, cake and wine! The home has a happy and friendly atmosphere.

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Review from Louise C (Daughter of Resident) published on 17 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Just been able to visit my mother in her room for the first time in 18 months. So brilliant. Thanks to all the staff for all their hard work during the pandemic and now with staff leaving and a shortage of volunteers.

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Review from Cara M (Relative of Resident) published on 23 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband's aunt was a resident here for over 6 years before she passed away recently. We have always been very impressed by the standard of care she has received and by the quality of the staff. They showed kindness and compassion to our relative, and also to us. The support we received at the end
of her life was very special, with staff coming to visit her even though they were working elsewhere in the building, and the chaplain spending a considerable time at her bedside. I wouldn't hesitate to recommend Horfield Lodge. We always felt we could trust them with our aunt's care.

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Review from M C (Goddaughter of Resident) published on 2 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A warm, homely care home with friendly, caring staff and activities for residents.

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Review from P S (Daughter of Resident) published on 24 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was welcomed into Horfield Lodge at the height of the pandemic. She was recovering from a broken hip and wrist following a fall and was very confused. Although I was not allowed to enter the building due to covid rules, I was reassured she was in safe hands. Staff have been kind and caring during
telephone contact and pod visits. I feel relieved and can sleep at night knowing my mum has care and support 24 hours a day, 7 days a week during difficult times and after.

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Review from Julie G (Daughter of Resident) published on 6 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is so happy with you and always singing your praises. The care you provide is second to none, and all delivered with love and kindness. All staff are approachable and knowledgeable. I can't thank you enough for everything you do for Mum.

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Review from Jane L (Daughter of Resident) published on 6 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has not been in Horfield Lodge for long, but he has obviously been well looked after throughout the pandemic. I have had regular phone calls keeping me up to date. He is cheerful, and most importantly, he obviously feels safe. The excellent level of care is much appreciated. I haven't been able
to rate some points as haven't been inside.

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Review from K H (Daughter of Resident) published on 30 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been living in Horfield Lodge since 2nd November the care that she has received has been of the highest standard. The staff are exceptional, kind and compassionate towards my mum and supportive and caring towards us as a family. Horfield Lodge is a lovely facility, the communal area is
light and bright and even in these difficult COVID times residents and staff chat and use the space together. The room are lovely and bright and I certainly recommend Horfield Lodge to other families.

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Review from S R (Daughter of Resident) published on 8 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

It is difficult for me to write a review as my mother entered Horfield Lodge on March 12th and on March 22nd it closed t visitors and I have not been inside since. I can only go on what my mother has told me and the minimal contact I have had with the staff. Given the very difficult circumstances, the
home has worked hard to keep the residents safe and well. The staff are always very helpful and caring. My mum feels safe and cared for.

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Review from J H (Daughter of Resident) published on 4 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been living on the dementia floor at Horfield Lodge for the last 3.5 years. We are very impressed by the care she has been given throughout that time and the kindness and understanding of the staff. She has a bright en-suite room with a lovely view. The home is always clean, the food
looks good and a wide range of activities are provided. There is a large, attractive coffee shop area, which was open to friends, relatives and the public before the pandemic. My mum's health has deteriorated over the last year or so but she has still received excellent and appropriate care throughout that time, despite the challenges of the pandemic. We have got to know the staff well, having visited regularly up until March this year, and since then, we have been kept in touch regularly and been informed of any changes in my Mum's medical/health needs. I do not think she could be in a better place.

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Review from J L (Daughter of Resident) published on 27 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has only been resident at Horfield Lodge since October 2020, but I have already noticed improvements in her general wellbeing compared to how she was in hospital. It means a great deal to me that Mum is being well cared for physically, emotionally and spiritually, and that though she's no longer
able to do many of the things she used to, she's being treated with dignity and supported to "be herself". When I have met staff, I have found them both efficient and compassionate, and I know my dad has valued this efficiency and compassion at what is also a very traumatic time in his life. The fact that Horfield Lodge were also excellent with my aunt was a key factor in Dad choosing Horfield Lodge for Mum when it became clear that Mum needed nursing care that couldn't be provided at home.

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Review from S J (Daughter of Resident) published on 25 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care given at Horfield Lodge is exceptional, and it is a relief during the pandemic to know that my Dad is always cared for so well even though we cannot be there to visit in person. He is always clean, and so well looked after. The staff are so caring and go to great lengths to accommodate the
resident's individual needs. I am so grateful that my Dad is able to be in such a lovely home, with truly lovely people caring for him. I would highly recommend Horfield Lodge.

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Review from Carol M (Daughter of Resident) published on 22 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot give enough praise to all members of staff who have been exemplary in their compassionate support to both residents and their relatives during the unprecedented restrictions, which have been needed to protect everyone from cathing/spreading Covid19.
Many, many thanks.

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Current Review Score: 9.7 (9.713)

Overview of Review Score

The Review Score of 9.7 (9.713) out of 10 for Horfield Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 25 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.713 for Horfield Lodge is calculated as follows: ( (221 Excellents x 5) + (52 Goods x 4) + (9 Satisfactorys x 3) + (4 Poors x 2) ) ÷ 286 Ratings = 4.713

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Horfield Lodge is based on 24 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 75 registered maximum number of service users is 15, which has been reached with 24 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 6 Mar 2020

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (8)

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