Horfield Lodge

Kellaway Avenue, Bristol BS7 8SU
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9.7 73 Reviews
  • Horfield Lodge, Bristol
Horfield Lodge offers specialist dementia and nursing care, with fifty-four places in total and some dual occupancy rooms available. An experienced team combine professional care with a popular activities programme, while respecting the choice and privacy of all involved.

Hobbies and interests are encouraged, with outings and musical performances often on the calendar, and a visiting chaplain who provides pastoral care.

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Care Provided by Horfield Lodge

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 75 Service Users
  • Voluntary / Not for Profit Owned
  • Other Care Provided
  • End of Life Care
  • Palliative Care

Good to Know

  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (75)
    • Single Rooms with ensuite Wet Room (73)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Horfield Lodge

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,393 – £1,510
    • Self-Funded Residential Dementia Care £1,570 – £2,056
    • Self-Funded Nursing Care £1,432 – £2,346
  • (these prices are only a guideline, please contact Horfield Lodge to find out the exact price for your requirements)

Facilities

  • Wheelchair Access

Horfield Lodge Reviews (73)

Total of 73, showing 41-60
9.7

Horfield Lodge has a Review Score of 9.7 (9.713) out of 10, based on 25 reviews in the last 2 years. Over all time Horfield Lodge has 73 reviews.

Overall Experience

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Review from C P (Daughter of Resident) published on 22 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff at Horfield Lodge have been excellent at supporting us in the unusual situation of both parents needing palliative care at the same time. My father was only in Harfield Lodge for not quite four weeks before he died but he was treated with great care, professionalism and kindness in that
time as were we his family. My mother continues to receive wonderful attention and we have confidence that her last days will be handled equally compassionately.

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Review from M P (Son of Resident) published on 20 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It has been an eight week, and counting, experience under extenuating circumstances. The team have had to contend with vulnerable people, lockdown and isolation and have provided friendly support to the residents and families.
I remain convinced that my parents received and continue to receive exemplary
care and support from the management and staff.

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Review from Wendy R (Daughter of Resident) published on 30 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been in Horfield Lodge since last July and has received outstanding care since the first day she arrived. In these current difficult times, I want to share my families gratitude to everyone at Horfield Lodge who has loved and cared for my mum and who have repaid the trust we put in you with
compassion, dedication and love. Current times are so very hard for everyone, but Mum continuously says how kind everyone is, and we honestly consider ourselves blessed to have you all as Mum's extended family. The management of the home is incredible, and we cannot begin to imagine, particularly in these unprecedented times, how hard it must be to be in such a position of responsibility. My family is totally indebted to each and every member of staff who care for Mum and keep her safe and happy. We are currently relying on them so heavily to give her the love and care that we are unable to provide - always done with unfailing cheerfulness. Thank you!

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Review from G P (Daughter-in-law of Resident) published on 29 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father-in-law was in residence for a little over a year. The feel of Horfield Lodge was just right for him. The staff were excellent - very friendly to the family and happy to care for my father-in-law. With having Alzheimer's Disease, he did not say much about his care but was happy enough in his
room watching TV or listening to music. The staff all loved him and were visibly upset when he passed away. I also built a good relationship with them.

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Review from A V (Daughter of Resident) published on 23 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you for the sincere and loving care you gave my mother and father over the years at Horfield. What I noticed was outstanding and the personal approach to my parents and the genuine concern for them in a truly holistic way. The staff genuinely loved them rather than seeing them as a client providing
them with work. I fly over from New Zealand every year to see my parents and I was welcomed with love too.

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Review from M W (Daughter of Resident) published on 14 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A wonderful place, a home where dad was loved and cared for. All his needs were met, he was shown dignity and compassion, and his care was person-centred. Wonderful surroundings, great food and great activities. All the staff care deeply about their residents, and nothing is too much trouble for them.
Dad loved living there, and we will be forever grateful to them.

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Review from S W (Daughter of Resident) published on 5 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We were delighted at the standard of care dad received at Horfield Lodge. Dad was treated with dignity and respect by all staff, who provided an excellent standard of care and were very supportive towards him and us during some difficult and challenging periods of his illness. The lodge was always spotlessly
clean, and the food looked very appetising! There was always plenty of activities for residents.

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Review from Jennie O (Friend of Resident) published on 20 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I think my recommendation is summed up in that if I had to choose care for me one day, this is the care home I would choose. Besides the friendly and helpful staff, I find the aspect and outlook from Horfield Lodge to be perfect in that one can see there is a normal life going on outside whilst enjoying
the care in the home.
Lastly and most importantly the Christian ethos under which the home is run is so important.

Reply from Lesley Griffiths, Home Manager at Horfield Lodge

Thank you for taking the time to review Horfield Lodge. You have said, if you had to pick a home for yourself it would be Horfield Lodge and this sums up our home and we are all very proud to work here. Your comments will be shared with the team.


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Review from Christine C (Niece of Resident) published on 20 August 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Aunt lived at Horfield Lodge for nearly 5 years and was always treated with the utmost respect, love and compassion. The carers were like an extension of her family. We enjoyed many visits to Horfield Lodge celebrating events in our family and were always welcomed by the lovely staff. Nothing was
too much trouble for them. They just wanted us to feel as much at home as my Aunt did. The home is always clean and every effort is made to include residents in activities from making Easter Bonnets to Poppies and everything in between. The musical activities are also a great hit with residents. As with other MHA homes that we have visited, the food is of a very high standard.

Reply from Lesley Griffiths, Home Manager at Horfield Lodge

Thank you for such positive comments about the staff, home, activities. We are so pleased that your Aunt was happy here at Horfield and as a family, you were very much involved in what was going on in the home. As a home, we strive to work and live by the values of MHA. The positive feedback shows that we reinforce the importance of these values. Your Aunt had a positive impact on staff and she will be greatly missed. I will share your review with all the staff who will appreciate such lovely words.


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Review from Jane D (Daughter of Resident) published on 20 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum came here 4 weeks ago. My sister and I have been made most welcome and mum has settled well. Every member of staff is wonderful, kind, helpful, smiley and always ready with information etc.
This is such a happy, caring environment with very high standards.
Thank you so much to everyone from all
the family.

Reply from Lesley Griffiths, Home Manager at Horfield Lodge

Thank you for your recent review. It’s good to read that your Mum has settled in after such a short time. Thank you for your comments about all the staff being kind, helpful and ready with any information you may need.
Thank you for telling us about the high standards within the home. Your comments are very welcome and are a real motivation to the team.


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Review from Gill C (Daughter of Resident) published on 16 August 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was a resident at Horfield Lodge for four and a half years prior to her death in June 2019 and was very happy there. She was very much part of the community and especially enjoyed the Christian elements of the activities and the wonderful musical entertainment. The management and staff are caring
and supportive towards the resident and their families. Over the years, we shared much laughter and many tears. As mum wasn't able to leave the home we enjoyed several excellent Christmas lunches there and were able to use the cafe space for other family celebrations too. The home is clean bright and airy and benefits from pleasant outdoor space.
We wouldn't hesitate to recommend this home. It was such a blessing to know that Mum was content and being well cared for.

Reply from Lesley Griffiths, Home Manager at Horfield Lodge

Thank you for taking the time to complete a review on our home. Your lovely comments about the management and staff being caring and supportive is always good to read and I will share this with the staff who always welcome such positive comments. Your Mum was very much part of Horfield Lodge and we are so glad she was happy living at the home. Your Mum will be greatly missed by us all.


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Review from A H (Niece of Resident) published on 7 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Our aunt was cared for so well in Horfield Lodge. Staff were a great team from management down. The cleaning staff also very friendly towards residents.
Nurse in charge always making themselves available if you had any queries. Horfield Lodge is where you can leave your relatives in very good hands.

Reply from Lesley Griffiths, Home Manager at Horfield Lodge

Thank you for your recent review on Horfield Lodge. Your review is positive and to say that, “Horfield Lodge is where you can leave your relatives in very good hands” is a compliment indeed. I will share your lovely comments with all the staff where they will appreciate your kind words.


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Review from Pearl M (Niece of Resident) published on 7 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt was a resident at Horfield Lodge for 21 months until she sadly passed away. Our family couldn't have asked for more care and attention from the dedicated team of nurses and carers, during her time here, particularly in her last weeks. There is a lovely atmosphere to this home and visitors are
always made to feel most welcome. Thank you, everyone.

Reply from Lesley Griffiths, Home Manager at Horfield Lodge

Thank you for sharing your lovely comments about the care and attention that was given to your aunt from the dedicated team of nurses and care assistants. The home strives to work and live by the values of MHA. The positive feedback shows that we reinforce the importance of these values. I will share this lovely review with all the staff where I know it will be very much appreciated.


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Review from Nicholas R (Son of Resident) published on 23 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was beautifully looked after with great care and humour. She was treated as an individual not as one of a crowd. She thoroughly enjoyed living at Horfield Lodge and regarded it as her home. She made new friends and felt needed.

Reply from Lesley Griffiths, Home Manager at Horfield Lodge

Thank you for your recent review on Horfield Lodge. It's always lovely to read such excellent comments, that your mum enjoyed living at Horfield Lodge and she was beautifully looked after with great care and humour. It is a credit to the lovely staff who work here and I will ensure that your positive comments are shared with them. Comments like this are very much appreciated by the staff team.


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Review from J G (Daughter of Resident) published on 28 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother died in your care this month She had been in the dementia unit at Horfield Lodge for 4 1/2 years. She received the most wonderful care, even though her behaviours, due to dementia made her difficult to care for.
The carers always tried to see beyond the dementia and make connections with
the person my mum had been.
I always felt confident mum received the best possible care from you. You helped my mum and myself through a difficult time. So many thanks.

Reply from Lesley Griffiths, Home Manager at Horfield Lodge

Thank you for your recent review on Horfield Lodge. Your mum was here for a number of years and such a lovely lady with lots of character, she did on many occasions make us smile. We will miss her wonderful singing and how she encouraged others to sing with her. Your positive review about Horfield Lodge, the staff and the care and support your mother received will be shared with the team who always appreciate such wonderful feedback.


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Review from Carole G (Wife of Resident) published on 10 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Placing a loved one in permanent care affects the whole family and is very hard to deal with. But to my amazement, I felt we were all supported during this process a year ago. As the wonderful staff got to know my husband, we were recognised as part of his care team too, welcomed by name by everyone
from the receptionist, manager, volunteer coordinator, activity lady and all the carers. Consequently, we look forward to every visit. When I see my husband being gently teased by staff, and grinning back, I know he is happy. I am contacted the moment there is an issue to be discussed.
Spending so much time at Horfield Lodge, I can see the kindness and respect shown to all the residents and their smiling response to the staff. There is an air of calm and warmth. The rooms and en suites are pleasant, light, spacious, and very clean. The cafe/lounge area is open to the public and residents are brought to join in the activities. Other imaginative activities are regularly provided too.

Reply from Lesley Griffiths, Home Manager at Horfield Lodge

Thank you for such lovely positive comments about Horfield Lodge. It is a hard decision for anyone to make the transition from home to a care home and the effects it has on the person and the relatives is a very emotional roller coaster. So it is lovely to read that the staff are wonderful and that they have got to know your husband and that you look forward to visiting us. Thank you for rating us high in all areas and that you would recommend Horfield Lodge. I will share your comments with all the staff where such positive and kind words are always appreciated and welcomed.


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Review from P M (Son of Resident) published on 18 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been involved in Horfield Lodge, Bristol for over 3 years and the team helped us care for both my mother and father. The love and care shown by the staff has been wonderful. As individuals and as a team, they helped us live through the good and the bad. Whenever we left, we knew they were in
good hands. Thanks.

Reply from Lesley Griffiths, Home Manager at Horfield Lodge

Thank you for taking the time to write a review on Horfield Lodge. It is lovely to read that the team helped you as a family to care for your mother and father. It was a pleasure to look after your mother and father and as a team it's lovely to read that we helped you live through the good to the bad. I will share your lovely comments with the team where positive comments are always appreciated.


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Review from Eleri W (Daughter of Resident) published on 9 November 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I wanted to express my thanks to everyone at Horfield Lodge who looked after my mother, especially at the end. The love and compassion shown towards my mother and to us, her daughters, was humbling. I will never forget the kindness we experienced during the night when my mother passed away. We were
allowed to say our goodbyes without interference but were so grateful to know that we were not alone and that help was at hand.
I noticed that there is the following quotation on the notice board at Horfield Lodge:
“You matter because you are you and you matter to the last moment of your life”
The staff of Horfield Lodge certainly lived up to that statement in their treatment of my mother.

Reply from Lesley Griffiths, Home Manager at Horfield Lodge

Thank you for your lovely kind words about everyone at Horfield Lodge. Your Mum was a lovely lady and was loved by everyone. It was important to the staff that you as a family had the time with your Mum, and for you to say your goodbyes in private. Your Mum will truly be missed as will your visits to the home.


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Review from Beryl C (Sister of Resident) published on 8 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother has spent the last year in the dementia unit, his care throughout was excellent until he passed away. We were always made very welcome whenever we visited. The staff were always helpful and pleasant.

Reply from Lesley Griffiths, Home Manager at Horfield Lodge

Thank you for your recent comments about the excellent care your brother received at Horfield Lodge. I’m sorry for the loss of your brother and he will be missed. It is always lovely to read that the staff were always helpful and pleasant and that you was always made to feel welcome. I will share your comments with the team where positive comments are appreciated.


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Review from Linda M (Daughter of Resident) published on 13 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have always been very pleased but last weeks party for the royal wedding was outstanding.
A lot of thought, effort and hard work were put into this event.
Also, as always, love and care given to the residents.
The atmosphere was great, my mother said 'You wouldn't find another home like this one'.
(She is 92 and has been quite poorly the week before).
I can't praise the manager and her staff enough.

Reply from Lesley Griffiths, Home Manager at Horfield Lodge

Thank you for your review where you have rated the Home in all areas Excellent. It’s good to read that the Royal Party went well and it was enjoyed by yourself and your Mother. To read that you wouldn’t find another home like Horfield Lodge sums up the excellent, overall standard of care we deliver. I will ensure that your comments are shared with the team where all positive comments are greatly received.


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Current Review Score: 9.7 (9.713)

Overview of Review Score

The Review Score of 9.7 (9.713) out of 10 for Horfield Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 25 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.713 for Horfield Lodge is calculated as follows: ( (221 Excellents x 5) + (52 Goods x 4) + (9 Satisfactorys x 3) + (4 Poors x 2) ) ÷ 286 Ratings = 4.713

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Horfield Lodge is based on 24 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 75 registered maximum number of service users is 15, which has been reached with 24 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 6 Mar 2020

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (8)

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