Horfield Lodge

Kellaway Avenue, Bristol BS7 8SU
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9.7 73 Reviews
  • Horfield Lodge, Bristol
Horfield Lodge offers specialist dementia and nursing care, with fifty-four places in total and some dual occupancy rooms available. An experienced team combine professional care with a popular activities programme, while respecting the choice and privacy of all involved.

Hobbies and interests are encouraged, with outings and musical performances often on the calendar, and a visiting chaplain who provides pastoral care.

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Care Provided by Horfield Lodge

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 75 Service Users
  • Voluntary / Not for Profit Owned
  • Other Care Provided
  • End of Life Care
  • Palliative Care

Good to Know

  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (75)
    • Single Rooms with ensuite Wet Room (73)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Horfield Lodge

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,393 – £1,510
    • Self-Funded Residential Dementia Care £1,570 – £2,056
    • Self-Funded Nursing Care £1,432 – £2,346
  • (these prices are only a guideline, please contact Horfield Lodge to find out the exact price for your requirements)

Facilities

  • Wheelchair Access

Horfield Lodge Reviews (73)

Total of 73, showing 61-73
9.7

Horfield Lodge has a Review Score of 9.7 (9.713) out of 10, based on 25 reviews in the last 2 years. Over all time Horfield Lodge has 73 reviews.

Overall Experience

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Date Published

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Review from E T (Daughter of Resident) published on 23 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Horfield Lodge, it's staff and the wider community of families, volunteers and residents, is a well-run care home which is pleasant to visit always. It is purpose-built and very light and airy, the rooms are en-suite and activities every day. Mum has the freedom to choose to join in or not and looked
after very well. Thanks.

Reply from Lesley Griffiths, Home Manager at Horfield Lodge

Thank you for your positive feedback on Horfield Lodge. It’s good to read that you feel our home is well run, your mum is very well looked after and there is a community of families, residents and staff. I will ensure that your comments are passed on to the care team and the Volunteer Coordinator where positive feedback is always greatly appreciated.


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Review from A B (Partner of Resident) published on 6 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are always friendly and welcoming. They have built good relationships with the resident and encouraged him to join in activities but without over pressurizing. Over the months this has meant that, after initial reluctance, he has grown to enjoy and choose to join in with other residents. As
a gay couple, the atmosphere towards both of us could not have been more welcoming.

Reply from Lesley Griffiths, Home Manager at Horfield Lodge

Thank you so much for your positive comments about the care team at Horfield Lodge. It’s always good to read that the staff are friendly, kind and they provide good personal care. It’s good to hear that there is a friendly atmosphere in the Home and that the activities are enjoyed by your Mum. As an organisation, we pride ourselves on delivering a high standard of care. I will ensure that your comments are passed onto the team and the Activity Coordinator.


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Review from Tim P (Son of Resident) published on 5 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good.

Reply from Lesley Griffiths, Home Manager at Horfield Lodge

Thank you for your recent feedback. It is always lovely to see when all boxes are ticked “Excellent”. We pride ourselves on achieving a high standard of care. Your comments will be fed back to the team, where all positive feedback is greatly received.


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Review from S D (Daughter of Resident) published on 5 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This care home is very friendly and I believe that all the staff are kind and provide very good as well as personal care for my mum. She seems happy and enjoys all the activities as well as the positive friendly atmosphere.

Reply from Lesley Griffiths, Home Manager at Horfield Lodge

Thank you for sharing your lovely comments about your experiences within the Home. It is lovely to hear that the staff are welcoming and friendly and that you and your partner have built good relationships. It is not always easy for someone to settle into residential care, so for you to share your experience, and how positive this has become, and that your partner is happy at Horfield is always lovely to hear. I will ensure that the team receive your feedback which is always greatly appreciated.


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Review from Joanne C (Daughter-in-law of Resident) published on 6 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Horfield Lodge is the most lovely home because of its kind and caring staff, pastoral support and volunteers. It has been my mother-in-laws' home for the past 5 years and she has been very happy there. Her health and emotional needs have always been met compassionately and with respect. As an example
of how each resident is an individual one morning when I visited she was reading a poetry book which had been given to her by a member of staff. We cannot find anything but praise to say about Horfield Lodge.

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Review from Shelley W (Daughter-in-law of Resident) published on 29 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father in law was here for over two years. He and us were so pleased that the carers really did care about their residents.
They tried to make their time here as pleasant as they could.
The carers and staff really got to know their residents which makes all the difference.
The home itself is nice
too!

Reply from Lesley Griffiths, Home Manager at Horfield Lodge

Thank you for your feedback and your comments. It is nice to read that your Father in Law and yourselves were happy with the care given. We pride ourselves on delivering a high standard of care. We will ensure that your comments will be fed back to the care team where all positive feedback is greatly appreciated.


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Review from Janine A (Daughter of Resident) published on 2 October 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was a resident on Willow floor and we found the standard of care and the commitment of staff to be first rate. Nothing was too much trouble and an atmosphere of calm kindliness was evident at all times. Staff went out of their way to be helpful, positive and supportive and built up an excellent
relationship with my dad from the outset; they really seemed to understand him and see the lovely man behind the dementia right from the start.
I was a frequent visitor and spoke with many other residents; everyone seemed very happy there. Horfield Lodge provided everything I'd hoped for when choosing a residential home for dad, I always felt welcomed there too. I can't praise it highly enough.

Reply from Lesley Griffiths, Home Manager at Horfield Lodge

Thank you for taking the time you give us you feedback on the care and service your Father received at Horfield Lodge. It was delightful to see that you feel so able to rate our home as excellent and that you would recommend it to others. We will ensure that the staff team are made aware if such positive comments especially surrounding the person they saw in your Father.


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Review from Peter B (Son of Resident) published on 21 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have always found all the staff on my visits extremely friendly and helpful.
I am also very happy with my mother's care she receives. She is always clean and tidy and her room kept clean.

Reply from Charlotte Tily, Home Manager at Horfield Lodge

Thank you for your positive comments. We are delighted to see that you feel well able to recommend this home from the experiences you and you Mother have had at Horfield. Thank you from the staff team.


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Review from Geoff S (Son of Resident) assisted by family/friend published on 30 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From entering Horfield Lodge in May 2016 until her death, my mother was treated with total respect by everyone who cared for her. The love and care she was shown were exemplary. We were kept fully informed of her condition, doctor/district nurse visits, changes in medication, etc. This was in stark
contrast to the convalescent home she was in beforehand when she had to constantly ask to learn anything about her care/condition. I can sum up by saying that a friend who has a relative at Horfield Lodge said 'If I have to go into a care home then it would be Horfield Lodge' Never a truer word spoken.

Reply from Charlotte Tily, Home Manager at Horfield Lodge

Your positive feedback will be truly treasured by the staff team at Horfield Lodge. We were so pleased to see that you are able to give such a high recommendation for the home and the care and support given to your loved one and we thank you for taking the time to send in your comments.


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Review from Brenda C (Resident) published on 28 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very good - excellent. Caring very good. Nice happy people - enjoy their smiles. Nothing is too much trouble. Can't fault them.

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Review from Robert S (Resident) published on 28 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall very satisfied - nothing to complain about.
Sorry that the turnover of staff is not great - there is not a lot of time to get to know them then they leave.

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Review from Joan C (Resident) published on 28 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My children went around homes here and chose this one. I am not from Bristol. The home is beautifully situated between an east and west common which are lovely to walk in if one can walk, or be pushed in a wheelchair. There are plenty of activities here, most people enjoy them although I largely read
and attend a local history group here.
Almost all the staff are very kind and efficient from the manager on. The food has been variable, an aspect which is very important to people here; at the moment we have a good chef and that makes a real difference.
I began on the nursing floor over four years ago and have improved so much that I am now in a care suite and have even started cooking for myself!


We have an excellent doctors surgery and they visit regularly. Friends of my daughters have visited here and the husband is now here and I gather they are happy too.


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Review from Clare B (Daughter of Resident) published on 24 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

On April 23rd it was my mother's 97th birthday. Horfield Lodge had also organised a St. George's Day party. The residents and mum's grandchildren and great grandchildren all joined in with party games. The atmosphere was lovely and inclusive and the children played the games with the residents and there
was lots of love and laughter and mum's grandchildren and great grandchildren were full of praise and enjoyment for a super afternoon.

Reply from Kathy Marshalsea, Home Manager at Horfield Lodge

It was a delight to see that the staff at Horfield made your Grandmother’s birthday such a positive and inclusive day for her and her extended family. We do understand how important it is to maintain links with loved ones and are pleased that they were able to use the day to get all to join in and make her day even more special.


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Current Review Score: 9.7 (9.713)

Overview of Review Score

The Review Score of 9.7 (9.713) out of 10 for Horfield Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 25 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.713 for Horfield Lodge is calculated as follows: ( (221 Excellents x 5) + (52 Goods x 4) + (9 Satisfactorys x 3) + (4 Poors x 2) ) ÷ 286 Ratings = 4.713

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Horfield Lodge is based on 24 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 75 registered maximum number of service users is 15, which has been reached with 24 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 6 Mar 2020

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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