Redhill Court Residential Care Home

77 Nearhill Road, Kings Norton, Birmingham B38 8JU
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Top 20 carehome certificate
9.9 112 Reviews
  • Redhill Court Residential Care Home, Birmingham
Shortlisted for the Caring UK Awards 2023 Midlands & Wales Care Home of the Year, Redhill Court is a very special home. It has beautiful spaces to enjoy, including a vintage tearoom, a cinema, relaxation room and welcoming lounges.

The team, many of whom have been there for over 10 years, are passionate about supporting the residents to have a very active role to play in how their home is run, giving them a sense of purpose and belonging.

Co-production is simply a way of life, with a team of resident ambassadors who love helping on reception, with gardening, maintenance and activities. This includes interviewing potential staff, showing them round their home, holding residents’ meetings and providing feedback to the home manager.

The team are passionate about enriching the residents’ lives through activities. The ‘Monday clubs’ are a shining example, where staff and relatives with specific hobbies run their own clubs with the residents. For example, there is a Lego club, flower arranging, a knitting club, cake decorating and a cooking club.

And the home’s gardening club has been such a success, lots of the residents and their families have got involved, growing vegetables, fruit and herbs, which they harvested to use in the kitchen.

And talking of food, the home’s head chef, who won Best Chef in the West Midlands Region at this year’s Sanctuary Care Chefs’ Conference (2023), cooks delicious, nutritious meals for residents. She also loves making those family celebrations extra special, with afternoon cream teas, complete with homemade scones and clotted cream, cupcakes and finger sandwiches.

The team also embrace the local community into life in the home, from school children, who sing and dance for the residents, to performances from their favourite ukulele band.

So if you are looking for residential, dementia or respite care, please call the home today.

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Care Provided by Redhill Court Residential Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 66 Service Users
  • Voluntary / Not for Profit Owned

Good to Know

  • Person in charge
  • Joanne Sheppard (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (62)
    • Couples/Companion Rooms (2)
    • Single Rooms with ensuite Wet Room (62)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Redhill Court Residential Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,333
    • RESPITE Self-Funded Residential Care from £1,333

  • Our weekly fees are individual to each of our residents and are subject to a pre-admission assessment, which is required to understand the level of care and support needed. Our 2025 weekly care fees for residential care start from £1333 but may be in the region of 30% more*. This depends on your care needs and the type of bedroom that is right for you, from our standard rooms through to our premium bedroom options.


    *If you require more specialist care such as 1-2-1 support, your weekly fee could be higher.
  • (these prices are only a guideline, please contact Redhill Court Residential Care Home to find out the exact price for your requirements)

Facilities

  • Gardens
  • Lift
  • Near Public Transport
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

Redhill Court Residential Care Home Reviews (112)

Total of 112, showing 41-60
9.9

Redhill Court Residential Care Home has a Review Score of 9.9 (9.943) out of 10, based on 30 reviews in the last 2 years. Over all time Redhill Court Residential Care Home has 112 reviews.

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Review from Rachel S (Daughter of Resident) published on 20 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad says 'to be honest, I'm having the time of my life!'.
As long as he's happy, which he seems to be, then we're happy and it makes a tricky decision to move him to care a little bit easier. Thank you to all the staff for looking after Dad.

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Review from Pamela C (Daughter of Resident) published on 8 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Dad has been a resident at Redhill Court Residential Care Home for almost a year now. From the day we looked around, we were welcomed and fully informed. The staff are amazing and Dad settled really quickly. He's had a few health issues in the last few months, but the care and attention he is given,
surpasses all that we had wished for him. After losing our Mom last year, It was a very difficult decision for us to make, but Dad is now safe and happy in his new home. There are activities for residents and now, slowly, the families are able to enjoy organised days with their relatives and staff. The Jubilee celebrations were amazing. Redhill Court staff go above and beyond and care as much about the families as they do the residents. I'm so glad there was room for Dad when we needed it. We know he is being looked after.

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Review from Paul H (Son-in-law of Resident) published on 8 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father in law is well looked after. He has a bright, clean room and really enjoys the food. All of the staff are so friendly. If the carers have any concerns these are swiftly passed on to the Senior Carers who if necessary involve the nurse, GP or family. We have enjoyed joining in with their recent
Jubilee celebrations and look forward to future events.

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Review from Linda G (Friend of Resident) published on 19 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The few times I have been here all the staff are very friendly and welcoming.

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Review from L B (Daughter of Resident) published on 6 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is a wonderful tranquil setting and my father has settled in very well in the short time he has been here. The staff are extremely professional, helpful and well mannered. Always eager to assist and relay any information to me. The home is clean and tidy.

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Review from E B (Granddaughter of Resident) published on 21 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

When my nan first became a resident, she loves this home and used to tell us not to visit at certain times as she would be dancing or going out for a trip. The home itself is lovely, and the staff are very friendly and caring. I haven't personally agreed with all the restrictions since Covid, as my
nan has massively deteriorated with her dementia. I do understand they were to protect them. The only thing I would like to see is better lunch options, as my nan eats the same for most lunches.

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Review from Julie M (Daughter of Resident) published on 15 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mom came into Redhill in November 2021 and has settled really well. Staff are very caring and attentive. Room is always clean and tidy. Food looks and smells delicious with a good variety of meals. Mom is quite a fussy eater, but she says she enjoys her food. If you notice something not right, just
ask, and the friendly staff attend quickly. I was unsure about Mim moving into a home, but I have no regrets now knowing she is happy.

Reply from Fae Doherty, Senior Marketing Officer at Redhill Court Residential Care Home

Thank you so much for taking the time to review our home and for your kind words. They are so appreciated by our team. Best wishes.


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Review from Joan A (Friend of Resident) published on 16 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend seems genuinely happy and settled in Redhill Court. I have noticed that her health, in general, has improved whilst being at Redhill Court. My friend is a person who, though having learning difficulties, is definite in her views and she says she is extremely happy.

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Review from Hazel C (Daughter of Resident) published on 28 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother became a resident in 2020. I was very worried about her going into a care home having heard bad reports about some of them but I am so pleased with Redhill Court. The staff are very caring and there is lots of communication with the relatives. So many activities for the residents and an overall
modern well run home. My mom couldn't be in a better place.

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Review from Diane D (Daughter of Resident) published on 28 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

So pleased with the care my mother receives all the staff are wonderful and so kind and friendly and very caring. The care home is excellent and very clean with lots of activities. Thank you to all the staff you are all amazing.

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Review from Sharon Y (Daughter of Resident) published on 19 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mom and dad have been residents at the care home for nearly 3 years.
We were allowed to visit today and go back into their room. It was lovely to see them looking well and happy. They were both smartly dressed it was lovely to see. Their room looked lovely and we were pleased all their things were
nice and tidy. We left the visit feeling really happy that they are being well looked after. Thank you to the manager and all the staff.

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Review from David G (Son of Resident) published on 17 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Thank you Redhill Court Residential Care Home for everything. Dad wouldn't want to be anywhere else.

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Review from Kelly M (Daughter of Resident) published on 17 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff have been extremely compassionate and management has maintained excellent communication with the family throughout this pandemic. Mom seems happy and visiting is well planned and safety is paramount. Thank you Redhill Court Residential Care Home there is no words to thank you enough.

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Review from R M (Son of Resident) published on 15 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We find everybody friendly and helpful. The home is always clean and tidy. The food offered is of a very good standard. The only small problem is the gardens look in need of attention but the front lawns always look very tidy. By gardens I mean where the residents sit which looks neglected.

Reply from Fae Doherty, Senior Marketing Officer at Redhill Court Residential Care Home

Thank you for your kind words about our home and team - and thank you for your feedback too. The team will really appreciate it.


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Review from R S (Son of Resident) published on 21 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Due to the Covid situation, it is hard to comment but must say in general found management and staff very helpful and understanding. Always listened to your complaint or problem and would try and find a solution.

Reply from Fae Doherty, Senior Marketing Officer at Redhill Court Residential Care Home

Thank you for your review - your feedback is much appreciated. Best wishes.


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Review from Pauline S (Daughter of Resident) published on 13 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Outstanding home with wonderful caring staff. Mom moved in during the pandemic, we were so nervous, however, the home manager and administrator worked tirelessly to answer all our questions, put our mind at ease and, above all, ensured Mom was happy and content, nothing was too much trouble. We have
been kept informed throughout the lockdowns and every effort has been made to ensure we get to communicate with Mom! Redhill as gone above and beyond to keep Mom and all the other residents safe during this awful time, I will never be able to thank them enough

Reply from Fae Doherty, Senior Marketing Officer at Redhill Court Residential Care Home

Thank you so much for taking the time to review our home, your kind words are so appreciated by our team. Best wishes.


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Review from Christine H (Daughter of Resident) published on 25 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have nothing but praise for the care my mother has received at Redhill Court through the past crisis. More is the point, she feels that she has been well cared for. The staff have done exceptionally well to keep the residents safe, well and entertained during an extremely difficult time.
My mother
has been a resident for over five years and during that time has had various medical issues, dealt with kindly and sensitively. Well done to all staff.

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Review from Stephen J (Son of Resident) published on 8 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mom has been at Redhill Court since December 2019, having lived previously independently. She arrived after a very stressful time in hospital and assessment, she was not in a good place physically and mentally. From the second she arrived she has genuinely experienced such kindness, care, consideration,
respect, love and fun. This has enabled her not only to return to good physical health, but also to regain her playful sense of fun. As a family, we have always felt involved and considered in all aspects of her care and we have been greatly impressed by the quality and professionalism of all staff and management.

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Review from Jane S (Daughter-in-law of Resident) published on 6 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our Mom, who will be 100 years old in December, has been a resident at Redhill Court for 12 months. We are so happy that we chose Redhill Court to become her permanent home when she moved to Birmingham from Southampton. Everyone of the staff - management, reception, carers, housekeepers and cooks are
absolutely wonderful. The care, love and empathy that they give is excellent. Food is plentiful and prepared and cooked to a very high standard. The accommodation is comfortable and well maintained. Throughout lockdown, although feeling sad at not being able to visit Mom, we have had no worries as to how she is being cared for. All the staff have done and are doing an amazing job and are a great credit to Sanctuary. As far as we are concerned, Mom could not be in a better place and we would highly recommend it to anyone who is thinking of making it their home.

Reply from Fae Doherty, Senior Marketing Officer at Redhill Court Residential Care Home

Thank you so much for taking the time to write such a thorough review of our home and for your kind words. They will be really appreciated by our team. Best wishes, Fae


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Review from Susan G (Daughter of Resident) published on 6 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visited Mum and Dad on 14th June and found the way the visit was carried out was extremely efficient and thoughtful.
I have always found the staff very helpful and courteous and show great care towards the residents.
I count myself, along with my family, very grateful that we found such a lovely
home.
Thank you for all that you do. You are marvellous.

Reply from Fae Doherty, Senior Marketing Officer at Redhill Court Residential Care Home

Thank you for your kind words about our home and team. Best wishes, Fae


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Current Review Score: 9.9 (9.943)

Overview of Review Score

The Review Score of 9.9 (9.943) out of 10 for Redhill Court Residential Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 30 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 30 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.943 for Redhill Court Residential Care Home is calculated as follows: ( (334 Excellents x 5) + (18 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 353 Ratings = 4.943

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Redhill Court Residential Care Home is based on 30 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 66 registered maximum number of service users is 13.2, which has been reached with 30 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 8 Oct 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (11)

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Meet the Team (6)

Joanne

Joanne Sheppard

Job Title: Home Manager

Joined: 2012

I am passionate about providing excellent care for our residents, ensuring they have the very best quality of life, and enriching their lives every day. We are one big family, we all work together to ensure Redhill Court is a home from home.


Laurie

Laurie Reilly

Job Title: Deputy Manager

Joined: 2020

I love my role at Redhill Court, where I can ensure we provide the very best care for our residents. The team go above and beyond to ensure our residents are happy.


Sarah

Sarah Bassett

Job Title: Activities Co-ordinator

Joined: 2020

Sarah organises many amazing activities, including her 'Monday Club', where staff and residents' loved ones share their hobbies with the residents. There's everything from gardening and cooking to flower arranging and knitting - even a Lego club!


Sarah has linked Redhill Court with another care home, so the residents can enjoy a pen pal scheme, as well as a local school, with the children treating us to live music and drama performances, taking part in craft sessions and watching outside entertainers with the residents.
There is music galore, with everything from an adult ukelele group to staff setting up the home’s cinema room so that it feels like the residents are going out to see a concert.


She will organise trips out for lunch to a nearby Sanctuary Care home for residents to socialise and do pamper sessions and nail painting in the home’s sensory room.


Samantha

Samantha Whitehouse

Job Title: Team Leader

Joined: 2023

I love my role, caring for the residents and enriching their lives - we work in their home. The team I work with are fantastic, nothing is too much trouble for our residents.


Ranny

Ranny Dungo

Job Title: Care Assistant

Joined: 2016

I love working at Redhill Court and have never worked anywhere like this before. We really are all like one big family - residents, staff and relatives all work together to create our lovely home.


Dawn

Dawn Chambers

Job Title: Care Assistant

Joined: 2021

I love everything about working for Redhill Court, I really enjoy caring for our residents, settling them into their new home and making them feel happy.