Redhill Court Residential Care Home

77 Nearhill Road, Kings Norton, Birmingham B38 8JU
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Top 20 carehome certificate
9.9 112 Reviews
  • Redhill Court Residential Care Home, Birmingham
Shortlisted for the Caring UK Awards 2023 Midlands & Wales Care Home of the Year, Redhill Court is a very special home. It has beautiful spaces to enjoy, including a vintage tearoom, a cinema, relaxation room and welcoming lounges.

The team, many of whom have been there for over 10 years, are passionate about supporting the residents to have a very active role to play in how their home is run, giving them a sense of purpose and belonging.

Co-production is simply a way of life, with a team of resident ambassadors who love helping on reception, with gardening, maintenance and activities. This includes interviewing potential staff, showing them round their home, holding residents’ meetings and providing feedback to the home manager.

The team are passionate about enriching the residents’ lives through activities. The ‘Monday clubs’ are a shining example, where staff and relatives with specific hobbies run their own clubs with the residents. For example, there is a Lego club, flower arranging, a knitting club, cake decorating and a cooking club.

And the home’s gardening club has been such a success, lots of the residents and their families have got involved, growing vegetables, fruit and herbs, which they harvested to use in the kitchen.

And talking of food, the home’s head chef, who won Best Chef in the West Midlands Region at this year’s Sanctuary Care Chefs’ Conference (2023), cooks delicious, nutritious meals for residents. She also loves making those family celebrations extra special, with afternoon cream teas, complete with homemade scones and clotted cream, cupcakes and finger sandwiches.

The team also embrace the local community into life in the home, from school children, who sing and dance for the residents, to performances from their favourite ukulele band.

So if you are looking for residential, dementia or respite care, please call the home today.

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Care Provided by Redhill Court Residential Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 66 Service Users
  • Voluntary / Not for Profit Owned

Good to Know

  • Person in charge
  • Joanne Sheppard (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (62)
    • Couples/Companion Rooms (2)
    • Single Rooms with ensuite Wet Room (62)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Redhill Court Residential Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,333
    • RESPITE Self-Funded Residential Care from £1,333

  • Our weekly fees are individual to each of our residents and are subject to a pre-admission assessment, which is required to understand the level of care and support needed. Our 2025 weekly care fees for residential care start from £1333 but may be in the region of 30% more*. This depends on your care needs and the type of bedroom that is right for you, from our standard rooms through to our premium bedroom options.


    *If you require more specialist care such as 1-2-1 support, your weekly fee could be higher.
  • (these prices are only a guideline, please contact Redhill Court Residential Care Home to find out the exact price for your requirements)

Facilities

  • Gardens
  • Lift
  • Near Public Transport
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

Redhill Court Residential Care Home Reviews (112)

Total of 112, showing 61-80
9.9

Redhill Court Residential Care Home has a Review Score of 9.9 (9.943) out of 10, based on 30 reviews in the last 2 years. Over all time Redhill Court Residential Care Home has 112 reviews.

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Review from Mary Y (Daughter of Resident) published on 6 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff have worked extremely hard, coping with all the demands relating to Covid-19.
They are dedicated and have done all they can to keep the residents safe and well. Extra staff have been employed as wellbeing assistants to provide extra stimulation and activities. I am confident my mother is
in safe and caring hands.

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Review from Nicola M (Daughter of Resident) published on 25 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Where do I start? The last few months have been a difficult time for all involved. Prior to coronavirus, Mum spent a lot of time in hospital. One thing I did not want to happen during this time was for Mum to go to the hospital. Redhill did exactly as it says on the tin and carried that wish out for
us. I cannot thank them enough. Their dedication to go above and beyond to carry on in these difficult times was and is second to none. All members of staff and management played the most important role. All I can say is thank you from the bottom of my heart.

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Review from B S (Daughter of Resident) published on 25 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mom moved in January 2020. It took a few weeks to settle but the staff did everything they could to make her comfortable. We have since had COVID-19 lockdown and the manager started a WhatsApp group, which was great for updates. They are constantly updating any changes to health and medication and any
other issues. All staff has been great.

Reply from Fae Doherty, Senior Marketing Officer at Redhill Court Residential Care Home

Thank you for your wonderful feedback; the team will really appreciate it. Best wishes.


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Review from Pamela C (Daughter of Resident) published on 25 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My first visit after lockdown. Lovely to see Mum, although she was in a very cantankerous mood! The carer in attendance could not have been more pleasant and understanding. She was able to indicate that this was an "off" day and Mum had been fine the day before and not of concern. I cannot praise the
staff enough for the care and love that they have shown to our loved ones at all times.

Reply from Fae Doherty, Senior Marketing Officer at Redhill Court Residential Care Home

Thank you for such a wonderful review - it's great that you've been able to see mum. The team will really appreciate your feedback. Best wishes.


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Review from S B (Daughter of Resident) published on 19 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

So, we went into lockdown, without any goodbyes, see you soon or explanations! The first thing Redhill did was set up a relatives Whatsapp group. In this, we could actually see what Mom and Dad were taking part in, give and receive messages and get a general idea of what was happening at Redhill. It
gave us the contact we really needed at this very lonely and traumatic time. Unfortunately, this had to be taken down after misuse, so ended our daily contact with our loved ones. We knew we could contact Redhill at any time we also knew they were looking after them well. Thank you all.

Reply from Fae Doherty, Senior Marketing Officer at Redhill Court Residential Care Home

Thank you for your kind words about our home and team - it's brilliant to hear that you are so confident in our home and them staying well in touch. Best wishes.


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Review from R W (Daughter of Resident) published on 19 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Redhill is an excellent home with a very friendly, happy and welcoming atmosphere and equally excellent facilities. Mum has received the most outstanding love and care in this very happy environment for the past five years. The care during this particularly difficult and stressful lockdown period has
been exemplary and the staff have continued to be kind, caring, sympathetic and patient at all times. Nothing is too much trouble. My sincere thanks to all Redhill staff for their dedication and compassion.

Reply from Fae Doherty, Senior Marketing Officer at Redhill Court Residential Care Home

Thank you for such a wonderful review for our home; the team will really appreciate your kind words. Best wishes.


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Review from L H (Daughter of Resident) published on 18 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum is 92 and has advanced dementia. She has been at Redhill Court for 6 years. I am very happy with the level of care that she has received. The staff are caring and always happy to help and answer questions. I feel the staff have done a fantastic job during lockdown under difficult and stressful
conditions. I really appreciate my skype calls to my mum.

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Review from Melissa G (Daughter of Resident) published on 5 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad was in Redhill for 7-months before he sadly died of Covid-19. He had dementia and was always in the dementia unit.
We visited Dad very regularly, popping in at all hours of the day and sometimes in the evening. Every time we went, we were warmly welcomed by staff, and the care and attention
are given to Dad and the other residents were fantastic. I would actually say they treat their residents with love - in an entirely professional way - because dementia patients can be quite naughty or troublesome, and yet I'd see staff intervening to soothe them and sort out problems, with humour and care. The staff have saintly patience and were great.
The home was always clean. Maintaining standards is really hard with so many incontinent patients (my dad was one) and sometimes, true, you'd catch a whiff of something. But accidents happened and were cleaned up very rapidly, with no stains or lasting effects. The food was really good too - varied, a nice mixture of nutritionally balanced/easy to swallow.

Reply from Fae Doherty, Senior Marketing Officer at Redhill Court Residential Care Home

Dear Melissa, we are so very sorry to hear of the passing of your father but it is reassuring to hear such kind words about our team and his time at Redhill Court - I am sure they will miss him dearly. I know they will really appreciate them - thank you. Best wishes, Fae.


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Review from K H (Friend of Resident) published on 30 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have visited Redhill Court almost daily since my friend became a resident 18 months ago.
As a visitor, I have always been made welcome and offered tea/coffee, biscuits and invited to take part in the activities. It is a friendly place that I always look forward to going to. If it becomes my turn
to need care Redhill court will be my first choice.

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Review from P D (Daughter of Resident) published on 30 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is a recently arrived resident, she is still settling in. All the staff are kind and caring, they are getting to know mum and understand her needs. In particular two carers who have been very proactive in helping mum to settle.
The senior carers show a good understanding of her needs.

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Review from L F (Daughter of Resident) published on 17 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The standard of care in this home is extremely good. The staff are hard-working and very caring. It is a well-run establishment.

Reply from Fae Doherty, Senior Marketing Officer at Redhill Court Residential Care Home

Thank you for your lovely review! I will be sure to pass this onto the team, they will very much appreciate it. Best wishes.


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Review from K J (Daughter of Resident) published on 2 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Homely and clean. Mom has been here for 8 years. Carers are good and mom is happy.

Reply from Fae Doherty, Senior Marketing Officer at Redhill Court Residential Care Home

Thank you so much for your lovely review - I will be sure to pass this onto the team. Best wishes, Fae.


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Review from T R (Daughter of Resident) published on 2 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mom came in 8 years ago. The carers are warm, caring and always at hand for all my mom's needs. The home is clean, warm and welcoming. Excellent service. The manager cannot do enough, she is so lovely and always sorts things out. Highly recommend Redhill.

Reply from Fae Doherty, Senior Marketing Officer at Redhill Court Residential Care Home

Thank you for your lovely review and scores. I will be sure to pass this onto the team at the home, they will be so appreciative. Many Thanks, Fae.


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Review from Karen S (Daughter of Resident) published on 2 August 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My parents have been at Redhill for seven weeks and so far we have been very impressed. Most staff are kind and caring and go out of their way to ensure our parents have what they want and are treated with respect. There is a relaxed atmosphere and we always feel very welcome when we visit. Both Mum
and Dad say the food is good and are starting to join in the activities on offer.

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Review from Susan L (Daughter of Resident) published on 22 February 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Father was a resident at Redhill for a period of 9 months, and during that time my communication with the staff at the home was always helpful and respectful. The atmosphere at the home is warm and welcoming and I feel happy that Dad spent his final months in such a lovely home with very caring Staff.
I
highly recommend this residence.

Reply from Fae Doherty, Marketing Officer at Redhill Court Residential Care Home

Dear Susan, thank you so much for your kind words. Whilst I am so very sorry to hear of the passing of your father, it is good to know that you were so satisfied with the care provided whilst he was with us at Redhill Court. I will be sure to pass your feedback onto the manager and the team. Best wishes.


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Review from Lacy-Rose K (Granddaughter of Resident) published on 29 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good, staff are understanding. All clean environment, they look after my grandmother very well.


Always keep us updated and are warm and welcoming.


Reply from Fae Doherty, Marketing Officer at Redhill Court Residential Care Home

Dear Lacy-Rose, thank you so much for taking the time to review Redhill Court. Your feedback really is invaluable to us and I will be sure to pass this onto the team. Best wishes, Fae


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Review from Margaret M (Wife of Resident) published on 5 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was moved from an unsuitable care home to Redhill Court and the difference was amazing for him and the family.
We found Redhill lived up to its motto of 'kindness at the heart of our care'. Most certainly we found this to be true of all staff.
Unfortunately with sadness to say farewell
to this excellent home, my husband has to move to nursing care.
Would recommend Redhill to anyone.

Reply from Fae Doherty, Marketing Officer at Redhill Court Residential Care Home

Dear Margaret, thank you for your wonderful review, I am sorry to hear that your husband is no longer staying with us at Redhill but I am really pleased to hear that he enjoyed his time with us and that you were satisfied with the care provided. I will be sure to pass on your kind words to the manager and the team. Best wishes, Fae.


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Review from Clive W (Son of Resident) published on 5 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mom is well looked after at all times.

Reply from Fae Doherty, Marketing Officer at Redhill Court Residential Care Home

Dear Clive, thank you for your wonderful ratings - I will be sure to pass your positive feedback onto the manager and the team. Best wishes, Fae.


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Review from Jeannette T (Cousin of Resident) published on 12 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Management and staff extremely helpful and friendly.
Our family member has settled in and is very happy here.

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Review from Maureen J (Respite Resident) published on 12 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience while at Redhill Court has been very positive and I have been received by staff and other patients with courtesy and help when needed and a constant desire to be available for all concerns.

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Current Review Score: 9.9 (9.943)

Overview of Review Score

The Review Score of 9.9 (9.943) out of 10 for Redhill Court Residential Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 30 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 30 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.943 for Redhill Court Residential Care Home is calculated as follows: ( (334 Excellents x 5) + (18 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 353 Ratings = 4.943

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Redhill Court Residential Care Home is based on 30 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 66 registered maximum number of service users is 13.2, which has been reached with 30 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 8 Oct 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (11)

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Meet the Team (6)

Joanne

Joanne Sheppard

Job Title: Home Manager

Joined: 2012

I am passionate about providing excellent care for our residents, ensuring they have the very best quality of life, and enriching their lives every day. We are one big family, we all work together to ensure Redhill Court is a home from home.


Laurie

Laurie Reilly

Job Title: Deputy Manager

Joined: 2020

I love my role at Redhill Court, where I can ensure we provide the very best care for our residents. The team go above and beyond to ensure our residents are happy.


Sarah

Sarah Bassett

Job Title: Activities Co-ordinator

Joined: 2020

Sarah organises many amazing activities, including her 'Monday Club', where staff and residents' loved ones share their hobbies with the residents. There's everything from gardening and cooking to flower arranging and knitting - even a Lego club!


Sarah has linked Redhill Court with another care home, so the residents can enjoy a pen pal scheme, as well as a local school, with the children treating us to live music and drama performances, taking part in craft sessions and watching outside entertainers with the residents.
There is music galore, with everything from an adult ukelele group to staff setting up the home’s cinema room so that it feels like the residents are going out to see a concert.


She will organise trips out for lunch to a nearby Sanctuary Care home for residents to socialise and do pamper sessions and nail painting in the home’s sensory room.


Samantha

Samantha Whitehouse

Job Title: Team Leader

Joined: 2023

I love my role, caring for the residents and enriching their lives - we work in their home. The team I work with are fantastic, nothing is too much trouble for our residents.


Ranny

Ranny Dungo

Job Title: Care Assistant

Joined: 2016

I love working at Redhill Court and have never worked anywhere like this before. We really are all like one big family - residents, staff and relatives all work together to create our lovely home.


Dawn

Dawn Chambers

Job Title: Care Assistant

Joined: 2021

I love everything about working for Redhill Court, I really enjoy caring for our residents, settling them into their new home and making them feel happy.