Redhill Court Residential Care Home

77 Nearhill Road, Kings Norton, Birmingham B38 8JU
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Top 20 carehome certificate
9.9 112 Reviews
  • Redhill Court Residential Care Home, Birmingham
Shortlisted for the Caring UK Awards 2023 Midlands & Wales Care Home of the Year, Redhill Court is a very special home. It has beautiful spaces to enjoy, including a vintage tearoom, a cinema, relaxation room and welcoming lounges.

The team, many of whom have been there for over 10 years, are passionate about supporting the residents to have a very active role to play in how their home is run, giving them a sense of purpose and belonging.

Co-production is simply a way of life, with a team of resident ambassadors who love helping on reception, with gardening, maintenance and activities. This includes interviewing potential staff, showing them round their home, holding residents’ meetings and providing feedback to the home manager.

The team are passionate about enriching the residents’ lives through activities. The ‘Monday clubs’ are a shining example, where staff and relatives with specific hobbies run their own clubs with the residents. For example, there is a Lego club, flower arranging, a knitting club, cake decorating and a cooking club.

And the home’s gardening club has been such a success, lots of the residents and their families have got involved, growing vegetables, fruit and herbs, which they harvested to use in the kitchen.

And talking of food, the home’s head chef, who won Best Chef in the West Midlands Region at this year’s Sanctuary Care Chefs’ Conference (2023), cooks delicious, nutritious meals for residents. She also loves making those family celebrations extra special, with afternoon cream teas, complete with homemade scones and clotted cream, cupcakes and finger sandwiches.

The team also embrace the local community into life in the home, from school children, who sing and dance for the residents, to performances from their favourite ukulele band.

So if you are looking for residential, dementia or respite care, please call the home today.

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Care Provided by Redhill Court Residential Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 66 Service Users
  • Voluntary / Not for Profit Owned

Good to Know

  • Person in charge
  • Joanne Sheppard (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (62)
    • Couples/Companion Rooms (2)
    • Single Rooms with ensuite Wet Room (62)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Redhill Court Residential Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,333
    • RESPITE Self-Funded Residential Care from £1,333

  • Our weekly fees are individual to each of our residents and are subject to a pre-admission assessment, which is required to understand the level of care and support needed. Our 2025 weekly care fees for residential care start from £1333 but may be in the region of 30% more*. This depends on your care needs and the type of bedroom that is right for you, from our standard rooms through to our premium bedroom options.


    *If you require more specialist care such as 1-2-1 support, your weekly fee could be higher.
  • (these prices are only a guideline, please contact Redhill Court Residential Care Home to find out the exact price for your requirements)

Facilities

  • Gardens
  • Lift
  • Near Public Transport
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

Redhill Court Residential Care Home Reviews (112)

Total of 112, showing 81-100
9.9

Redhill Court Residential Care Home has a Review Score of 9.9 (9.943) out of 10, based on 30 reviews in the last 2 years. Over all time Redhill Court Residential Care Home has 112 reviews.

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Review from Janice J (Daughter of Resident) published on 22 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We find the staff very friendly and in general very caring, food good and plenty of activities to do. On a negative side, hearing aids not put in correctly, more care could be taken with changing and matching up clothes. Sometimes have found loose tablets on floor. My Mother needs to be watched when
taking them i.e. water tablets.

Reply from Joanne Sheppard, Home Manager at Redhill Court Residential Care Home

Thank you for your review. We do always try to support and encourage our residents to be as independent as they are able to, including choosing their own clothes, if they wish. I am really pleased we have spoken to you about your concerns and as discussed please always feel free to come and see me my door is always open.


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Review from Jake B (Grandson of Resident) published on 19 January 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Been here to visit my grandma a few times and everytime I come I am treated with so much respect and am treated as if I am a part of the Redhill community, My grandma recently told me “I am so glad to be here and feel apart of a huge family thankyou” I guess that truly says it all... So a huge thank
you to the loving caring manager and the loving staff of Redhill Court. Once again thank you for everything!

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Review from Jane W (Daughter of Resident) published on 17 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A very caring environment for my parents. The staff are always helpful and cheerful. It means a great deal to me that my parents are looked after so well in their later years. The home has my full approval. Many thanks.

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Review from M W (Son-in-law of Resident) published on 22 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Brilliant staff, family so well looked after.

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Review from Maureen B (Friend of Resident) published on 14 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

For the occasions I have been to this home, I have found it very pleasant, clean, warm and friendly.

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Review from Patrick M (Brother of Resident) published on 6 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are friendly and caring. The eating area is very tidy and well turned out.

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Review from Sue E (Daughter of Resident) published on 28 November 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

As a long time user of this facility, I feel I should note the kindness and professional care my Mom received in her final days at Redhill Court. In particular the time and commitment of care by staff who really cared for our Mom. Mom was a wonderful lady, but as time progressed she became anxious
and very upset, requiring more care and support. I visited daily and even stayed over but nothing prepared me for the final days, I needed and received impeccable support and guidance from day and night staff. At times I did need to communicate with senior staff about some parts of Mom's care but was always treated with respect and they really tried to put things right, especially now the new manager, who was also wonderful has impacted on the home. I wish you all well and hope you continue being so wonderful to all of the residents.
I must also thank you all for the support we have received after Mom's passing too.

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Review from Richard B (Son of Resident) published on 10 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is in her third year at Redhill. As her dementia worsens, her needs become more complex and the carers at Redhill, who I look on as family, always rise to the challenge. It is a sad experience to watch Mum degenerate. I don't know how I would manage without the care and friendship of all the staff.

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Review from A B (Son of Resident) published on 10 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent response to any problems, which have been very few. Mother is well cared for and enjoys being here. Cannot fault anything at all.

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Review from Larissa (Niece of Resident) published on 9 October 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I really value being able to give this feedback; I seem to have missed out on how to do this before.


The number of activities available for residents in the home is excellent and it is lovely when the staff are interacting with the residents; please keep this going as much as possible. I don't know

if there is any chance of outings for residents or whether my aunt has missed some. I get confused messages due to her lack of memory.


I really appreciated the phone updates of when my aunt went into a hospital and when she returned back to Redhill and the reason for her admittance.


I have never been sure about who I should contact should there be a problem but staff are very approachable and helpful.


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Review from Paul C (Friend of Resident) published on 14 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Visited a family friend in the care home, very impressed. Manager very friendly and thoughtful, staff happy in their work and very caring. Lots going on, fantastic activities available. Clean and nicely presented home.

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Review from Sonia Joy L (Daughter of Resident) published on 14 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in Redhill Court Residential Care Home for the past six years. She is happy there and well looked after and it is a pleasure to visit her.

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Review from Linda L (Daughter of Resident) published on 4 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has settled so well due to the manager and staff being so professional but extremely caring.


It is a very pleasant experience visiting my mother as we are made to feel very welcome and the surroundings are so homely. I have never felt that anything was too much trouble for any of the staff.

My mother said recently "you have found me a lovely place to live and I couldn't wish for better carers". Think that says it all really, so thank you.

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Review from Janet K (Resident) published on 4 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy at the home, care staff and management very helpful and kind, always available when I need help.
Love living here.

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Review from Bryan B (Relative of Resident) published on 4 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Our aunt has been here now for five years. Over that time we have found it to be a good, safe environment.


As her health has deteriorated the necessary care has been provided. We found that the staff and the general environment has kept up with her disabilities.


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Review from G R (Friend of Resident) published on 20 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband and I visited our friend yesterday and from the outset of our visit, it was obvious that this was an exceptionally good home.
From the reception desk, through to our friend's room then down to the concert, we could not help but see the empathy to all of the residents from all of the lovely
friendly carers.
We were so impressed and it was a pleasurable experience.

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Review from Raymond F (Son of Resident) published on 23 May 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Although my mother has only been in Redhill Court for six weeks I must say how impressed my family and myself have been with the care my mother has been receiving.
The home itself is akin to a 5-star hotel, spotlessly clean and employs a first class staff. The manager was extremely helpful to me, in
directing me to the way to go about getting my mother into the home. The food is very good with a daily menu for the residents to choose from. The gardens are particularly well kept and I am sure residents will enjoy using the seating areas in fine weather. Each resident has an en-suite bedroom, inc TV, which are kept very clean. The resident lounges includes comfortable armchairs and a large screen TV and the majority of residents spend their time relaxing in comfort. I could not be more pleased with all aspects of the home.

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Review from Paul B (Son of Resident) published on 12 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has resided at Redhill Court for nearly one year. Confidence in the staff, care and facilities were high from the start. My mother has settled into her new surroundings well and has expressed satisfaction with her new life. Staff have and are very kind and will often go out of their way to help.
I would recommend Redhill Court to anyone who requires residential care for their relatives.

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Review from Ana (Granddaughter of Resident) published on 2 February 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic home.
Really friendly atmosphere.
Staff are very good, shame there aren't more of them and more places like this.
Only one thing to suggest would be to move the staff smoking area so it's not outside a resident's bedroom.
In the summer I noticed that my grandma's room smelt of smoke and
realised that it was the staff smoking outside the window where her bedroom is.
Maybe staff could smoke somewhere else so not to disturb residents who live there.

Reply from Jackie Minihane, Home Manager at Redhill Court Residential Care Home

Thank you for your lovely review and ratings. After reading this we immediately moved the smoking area - our sincere apologies for any inconvenience caused.


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Review from Albert A (Friend of Resident) published on 13 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Just friends of the patient and find the facilities very good, but unable to comment on most of them.

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Current Review Score: 9.9 (9.943)

Overview of Review Score

The Review Score of 9.9 (9.943) out of 10 for Redhill Court Residential Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 30 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 30 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.943 for Redhill Court Residential Care Home is calculated as follows: ( (334 Excellents x 5) + (18 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 353 Ratings = 4.943

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Redhill Court Residential Care Home is based on 30 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 66 registered maximum number of service users is 13.2, which has been reached with 30 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 8 Oct 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (11)

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Meet the Team (6)

Joanne

Joanne Sheppard

Job Title: Home Manager

Joined: 2012

I am passionate about providing excellent care for our residents, ensuring they have the very best quality of life, and enriching their lives every day. We are one big family, we all work together to ensure Redhill Court is a home from home.


Laurie

Laurie Reilly

Job Title: Deputy Manager

Joined: 2020

I love my role at Redhill Court, where I can ensure we provide the very best care for our residents. The team go above and beyond to ensure our residents are happy.


Sarah

Sarah Bassett

Job Title: Activities Co-ordinator

Joined: 2020

Sarah organises many amazing activities, including her 'Monday Club', where staff and residents' loved ones share their hobbies with the residents. There's everything from gardening and cooking to flower arranging and knitting - even a Lego club!


Sarah has linked Redhill Court with another care home, so the residents can enjoy a pen pal scheme, as well as a local school, with the children treating us to live music and drama performances, taking part in craft sessions and watching outside entertainers with the residents.
There is music galore, with everything from an adult ukelele group to staff setting up the home’s cinema room so that it feels like the residents are going out to see a concert.


She will organise trips out for lunch to a nearby Sanctuary Care home for residents to socialise and do pamper sessions and nail painting in the home’s sensory room.


Samantha

Samantha Whitehouse

Job Title: Team Leader

Joined: 2023

I love my role, caring for the residents and enriching their lives - we work in their home. The team I work with are fantastic, nothing is too much trouble for our residents.


Ranny

Ranny Dungo

Job Title: Care Assistant

Joined: 2016

I love working at Redhill Court and have never worked anywhere like this before. We really are all like one big family - residents, staff and relatives all work together to create our lovely home.


Dawn

Dawn Chambers

Job Title: Care Assistant

Joined: 2021

I love everything about working for Redhill Court, I really enjoy caring for our residents, settling them into their new home and making them feel happy.