Silverbirch Home Reviews (7)
Silverbirch Home has a Review Score of 8.5 (8.473) out of 10, based on 1 reviews in the last 2 years. Over all time Silverbirch Home has 7 reviews.
Review from Julie K (Niece of Resident) published on 19 January 2024
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Overall Experience
5.0 out of 5
They accommodate her needs and keep her in a stable environment.
Clean home and easily accessible for my aunt.
Visiting hours are good, especially because I work full-time
I receive regular updates on my aunt's care, and if anything arises,
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Review from A R (Sister of Resident) published on 26 January 2021
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Overall Experience
4.0 out of 5
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Review from Carl C (Brother of Resident) published on 11 December 2017
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Overall Experience
5.0 out of 5
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Review from Jennifer S (Sister of Resident) published on 4 December 2017
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Overall Experience
5.0 out of 5
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Review from E M (Mother of Resident) published on 27 February 2017
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Overall Experience
5.0 out of 5
I am very grateful for what you have done for him since he has been here at Silverbirch Care Home.
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Review from S B (Friend of Resident) published on 10 February 2016
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Overall Experience
5.0 out of 5
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Review from S S (Mother of Resident) published on 19 January 2016
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Overall Experience
4.0 out of 5
Very nice family feel, I am very happy that my daughter is well cared for.
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Overview of Review Score
The Review Score of 8.5 (8.473) out of 10 for Silverbirch Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 1 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 3.6 out of 5 from 1 positive Reviews in the last 24 months.
Detailed Breakdown of Review Score
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
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a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.917 for Silverbirch Home is calculated as follows: ( (11 Excellents x 5) + (1 Goods x 4) ) ÷ 12 Ratings = 4.917
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b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 3.556 Points relating to the number of positive Reviews for Silverbirch Home is based on 1 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 = 3
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 9 registered maximum number of service users is 1.8. 1 Positive Reviews ÷ 1.8 = 0.556
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
