Newbridge House in Tettenhall Road, Wolverhampton, is a care home specialising in caring for adults with dementia, EMI and residential needs.
All care provided is person-centred to ensure each individual's holistic needs are met. The aim is to enable each resident to lead a life that maximises their personal potentials while ensuring this is achieved in a safe positive and homely environment.
Their core values are choice, independence, inclusion and dignity.
Newbridge House has a Review Score of 9.9 (9.939) out of 10, based on 22 reviews in the last 2 years. Over all time Newbridge House has 63 reviews.
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Reviewer Connection to Newbridge House
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15
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60
3
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63
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41
Review from D H (Daughter of Resident) published on 5 March 2025
Submitted via Postal Card •
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Overall ExperienceOverall Experience5.0 out of 5
My father was an emergency admittance. From the start staff were attentive and accommodating. His room was clean and bright and he was very well looked after. Good food, assistance with medication and hygiene. During father's 2 month stay his health and demeanour improved significantly. All thanks to
the dedicated team of staff at Newbridge House. Thank you.
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Review from L C (Granddaughter of Resident) published on 31 January 2025
Submitted via Website •
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Overall ExperienceOverall Experience5.0 out of 5
Newbridge House took exceptional care of my Grandma, the staff are so friendly, kind, supportive and compassionate. As family we couldn't have asked for more. Rooms were clean and made to feel homely. Thank you so much for taking such good care of my Grandma.
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Review from Maxine W (Daughter of Resident) published on 20 January 2025
Submitted via Website •
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Overall ExperienceOverall Experience5.0 out of 5
As a family, we searched many care homes for a place that would meet my mom's needs and care for her as we would wish. From the moment we stepped inside Newbridge house we knew that this was the place that my mom who had Alzheimer's would be looked after with the greatest care. My mom was a resident
from the end of May 24 till she passed away at the end of August 24 the care and compassion shown by the staff were outstanding from the very first moment. Her room was lovely and clean and felt like home which is what we wanted, the staff are all long-term and are so friendly and wonderful. When my mom was sadly in the end of life Newbridge House went above and beyond to make her final days comfortable and they helped us as a family looking after us as well, so we could stay by mom's side till the end.
We will be forever grateful to them for their exemplary care. Newbridge House is wonderful and we would recommend it a thousand times over. Two staff members in particular and all the staff are fantastic.
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Review from Michael H (Son-in-law of Resident) published on 20 January 2025
Submitted via Postal Card •
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Overall ExperienceOverall Experience5.0 out of 5
Excellent staff, can't thank the home enough for what they do. I have recommended this home to a friend whose father needs help.
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Review from A M (Daughter of Resident) published on 27 September 2024
Submitted via Website •
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Overall ExperienceOverall Experience5.0 out of 5
My mother arrived at Newbridge in June this year after becoming ill and unable to care for herself. She had been very reluctant to live in a care home, so it is with immense relief and gratitude that I write this review. My mom looks well-fed, clean and cared for. The staff are excellent, very friendly
and supportive of the whole family, they keep us fully informed. The home itself is very clean, and cheerful and offers a lot of activities for residents who wish to take part. On my last visit, my mom was more concerned with not missing her dinner, which she was looking forward to than me saying goodbye. She seems content, which is a credit to the home.
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Review from Tracey S (Daughter of Resident) published on 2 September 2024
Submitted via Website •
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Overall ExperienceOverall Experience5.0 out of 5
Mum moved to Newbridge as her Alzheimers was worsening. I have visited many care homes in this area, and as an ex-carer, I have a massive insight into what I am likely to find, and what's acceptable and inevitable. I have never seen a care home this good. The layout of the home means that the carers
can always watch the residents, very special, and the staff are simply amazing. Since Mum moved in she finally smells clean, including her hair and her teeth are being cleaned. Extremely unusual in care homes. There is an activity program each morning and afternoon, singing, exercises, bingo etc. Full of energy and enthusiasm the ladies get everyone smiling and moving. Mum raves about the food, and she has gained some much-needed weight at last. As an ex-carer, I can't believe how lucky we were to find Newbridge. Also, the initial phone call with the manager was amazing as I was upset and stressed and she was full of information and advice. No other homes I visited even compared.
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Review from Lisa T (Daughter of Resident) published on 30 August 2024
Submitted via Website •
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Overall ExperienceOverall Experience5.0 out of 5
As a family, we cannot thank the team enough for the exceptional care given to our mum. Because of the expert help and care she had she is now able to return home, be independent and be even stronger physically and mentally than before. We will be forever grateful and we cannot recommend them enough.
Every member of the team takes time to care for each of the residents treating them with the dignity and respect they deserve. Not sure how we are going to keep up the excellent menus and food options.
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Review from S R (Respite Resident) published on 30 August 2024
Submitted via Website •
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Overall ExperienceOverall Experience5.0 out of 5
My mum went into respite for 10 days in June, so the family could have a break. She settled in well and thoroughly enjoyed her time there (especially the food) All the staff were lovely, very thoughtful, friendly and compassionate. If my mum needs to go to respite again I wouldn't hesitate her going
to Newbridge House.
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Review from S K (Friend of Resident) published on 14 March 2024
Submitted via Website •
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Overall ExperienceOverall Experience5.0 out of 5
The staff are very helpful, caring, and supportive of my mother. Communication with me has been excellent in keeping me up to date with how she is.
The home is very clean with no unpleasant odors. The food is good.
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Review from Caron J (Daughter of Resident) published on 12 December 2023
Submitted via Website •
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Overall ExperienceOverall Experience5.0 out of 5
Our mom has resided at Newbridge House since June this year. I cannot thank the manager and all the staff here enough. They are sincere, caring, helpful and understand Mom's needs. She has settled in so well and I believe she now considers Newbridge House her home, which relieves the guilt and anxiety
we all feel. Mom is always saying how lovely everyone is and that the meals are great. This is a cruel disease, but the service from everyone at Newbridge House helps no end. She loves the activities, especially when there's music involved, and she starts showing off her dancing skills. She is safe and secure.
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Review from A M (Son of Resident) published on 6 December 2023
Submitted via Website •
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Overall ExperienceOverall Experience5.0 out of 5
Amazing care, have things to do every day for the residents. The staff are brilliant, respectful and caring, would give them 100%. My mum is so happy there and the place is so clean and they go above and beyond for the residents.
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Review from N C (Daughter of Resident) published on 30 November 2023
Submitted via Website •
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Overall ExperienceOverall Experience5.0 out of 5
My Mother has been a resident here since March 2022. During this period the staff have been friendly, caring and supportive to her and the family whenever we visit. She is well-fed, has made friends and is comfortable in the environment. There is regular enrichment for residents and families are encouraged
to participate in fundraising activities and fun days. We made the right choice for Mom when faced with the difficult decision that we could no longer care for her ourselves.
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Review from Dawn H (Niece of Resident) published on 30 November 2023
Submitted via Postal Card •
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Overall ExperienceOverall Experience5.0 out of 5
Aunt is happy and well looked after. I would thoroughly recommend Newbridge House.
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Review from S M (Daughter of Resident) published on 24 November 2023
Submitted via Website •
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Overall ExperienceOverall Experience5.0 out of 5
Thank you for looking after my father so well. He was happy and cared for, and found everyone there to be always so positive, happy and very caring! He particularly loved the food! Knowing he was so well looked after gave us peace of mind and such reassurance- thank you to everyone at Newbridge House!
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Review from Kerry L (Daughter of Resident) published on 16 November 2023
Submitted via Website •
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Overall ExperienceOverall Experience5.0 out of 5
My mom has been a resident for over 18 months and it's been hard not having her living in her own home, but I know that although Mom has Alzheimer's and is getting quite frail that she is well cared for and safe. I have had relatives in other care homes which have frankly made me despair that these
places are allowed to continue to keep their doors open at all. I have faith in the staff to tend to my mom's needs and keep her clean and well fed and I'm very happy to say she's a resident at Newbridge House Care Home.
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Review from L F (Daughter of Resident) published on 14 November 2023
Submitted via Website •
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Overall ExperienceOverall Experience5.0 out of 5
Since my mom moved into Newbridge House I have felt so relaxed knowing she is receiving round the clock care and that she is with other people. The care staff are all amazing and absolutely lovely. They make me (and my dog!) feel so welcome when I go to visit. My mom is very happy there and has made
friends. I would highly recommend.
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Review from Anthony M (Son of Resident) published on 13 November 2023
Submitted via Website •
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Overall ExperienceOverall Experience5.0 out of 5
My mother is not and to be fair never has been easy to please, but when I see how the professionals can make her happy and calm her down, it makes me feel quite humble. The atmosphere is always calm yet welcoming and my mother generally makes positive comments about the place to me.
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Review from Kim B (Son of Resident) published on 13 November 2023
Submitted via Website •
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Overall ExperienceOverall Experience5.0 out of 5
What a fabulous place. My mother has vascular dementia. She was angry and frightened, but as soon as she moved into Newbridge House she felt safe, happy and she had a purpose in life. No longer were days looming in front of her. She very rarely uses her room, preferring to spend her time in the communal
areas with all of the friends she has made. The staff are very caring and lovely and we experience this every time we visit. Nothing is too much trouble and my mother has told us that she can do anything she wants to. She no longer feels as though someone is stopping her from doing what she wants. She obviously can't do what she wants but she truly believes that she can. This demonstrates the care and attention shown by the staff. It was the best decision we made for her. She still comes out with us but is keen to get back to her home and friends. She is living her best life. Fabulous place, thank you.
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Review from Christopher T (Nephew of Resident) published on 13 November 2023
Submitted via Website •
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Overall ExperienceOverall Experience5.0 out of 5
My aunt has been a resident for nearly a year now and is living with advanced dementia. I can honestly say the staff have looked after her immensely and nothing is too much trouble. The home is always clean, well looked after and thoroughly maintained. I am kept up to date on all eventualities which
may arise and I would have no hesitation to recommend the establishment to anyone.
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Review from Michelle W (Daughter-in-law of Resident) published on 13 November 2023
Submitted via Website •
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Overall ExperienceOverall Experience5.0 out of 5
We moved my mother-in-law into here in December 2022 and from day one she has felt safe and at home. We have absolutely no issues at all and we know we have made the right decision. All staff are friendly and polite, nothing is too much trouble. I would recommend this home to anyone.
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Current Review Score: 9.9 (9.939)
Overview of Review Score
The Review Score of 9.9 (9.939) out of 10 for Newbridge House is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 22 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.
Detailed Breakdown of Review Score
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.939 for Newbridge House is calculated as follows:
(
(246 Excellents x 5)
+
(16 Goods x 4)
)
÷ 262 Ratings = 4.939
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Newbridge House is based on 22 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i)
4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews.
(1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100)
3
+
0.125
+
0.125
+
0.125
+
0.125
+
0.1
+
0.1
+
0.1
+
0.1
+
0.1
= 4
ii)
1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points.
20% of the 31 registered maximum number of service users is 6.2, which has been reached with 22 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Performance
Care Quality Commission (CQC) Rating
Date: 27 Jun 2019
Overall Good
Caring
Good
Effective
Good
Responsive
Good
Safe
Good
Well-led
Good
Key
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
Outstanding - the service is performing exceptionally well.
Good - the service is performing well and meeting our expectations.
Requires improvement - the service isn't performing as well as it should and we have told the service how it must improve.
Inadequate - the service is performing badly and we've taken enforcement action against the provider of the service.
No rating/under appeal/rating suspended - there are some services which we can't rate, while some might be under appeal from the provider. Suspended ratings are being reviewed by us and will be published soon.
Ticks and crosses
We don't rate every type of service. For services we haven't rated we use ticks and crosses to show whether we've asked them to take further action or taken enforcement action against them.
There's no need for the service to take further action. If this service has not had a CQC inspection since it registered with us, our judgement may be based on our assessment of declarations and evidence supplied by the service.
The service must make improvements.
At least one standard in this area was not being met when we inspected the service and we have taken enforcement action.
Care Quality Commission is responsible for the registration and inspection of social care services in England.
Nicola has over 27 years of experience in the care & nursing sector. As an ex-learning disabilities nurse, she has commissioned and managed several different care facilities including being responsible for numerous nursing homes as an area manager. Nicola specialised in elderly/Dementia care some 16 years ago and gained a Dementia care mapping award. Nicola also holds the registered manager award.
Fran Bodo
Job Title: Deputy manager
Joined: 2011
Deputy Manager
Fran Bodo is Newbridge House’s Deputy manager, who has worked at the home since it opened. Fran has over 12 years experience of in supporting elderly people with dementia and mental health issues. Fran holds level 5 NVQ in care and works closely with Multi-Disciplinary Team to manage the Health and well-being of our residents. Fran is also Newbridge's Diversity Champion.
Frequently Asked Questions about Newbridge House
What types of Care is Newbridge House registered for?
Older Person Care, Dementia, Respite Care & Mental Health Condition are the registered (by the Care Quality Commission) categories of Care.
What additional types of Care does Newbridge House provide?
Palliative Care, Convalescent Care, Own GP if required & End of Life Care are other types of care provided.
How many Rooms does Newbridge House have?
There are 31 Single Rooms.
What are the Facilities & Services at Newbridge House?
Own Furniture if required, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Television point in own room & Residents Internet Access are some of the Facilities & Services.
How far is Newbridge House to the centre of Wolverhampton?
1.3 mile(s) as the crow flies, distance by road may be significantly further.
