Newbridge House in Tettenhall Road, Wolverhampton, is a care home specialising in caring for adults with dementia, EMI and residential needs.
All care provided is person-centred to ensure each individual's holistic needs are met. The aim is to enable each resident to lead a life that maximises their personal potentials while ensuring this is achieved in a safe positive and homely environment.
Their core values are choice, independence, inclusion and dignity.
Newbridge House has a Review Score of 9.9 (9.939) out of 10, based on 22 reviews in the last 2 years. Over all time Newbridge House has 63 reviews.
Overall Experience
60
3
0
0
0
Date Published
63
4
8
22
41
Reviewer Connection to Newbridge House
24
15
4
3
3
2
2
2
2
2
2
1
1
Overall Experience
60
3
0
0
0
Date Published
63
4
8
22
41
Review from Sue H (Daughter of Resident) published on 12 January 2023
Submitted via Website •
Report
Overall ExperienceOverall Experience5.0 out of 5
My father was transferred to Newbridge House following hospital admission for a fall. His mobility was very poor and he was eating very little and he wasn't the Dad we knew. The team at Newbridge have given us back our Dad. The whole team from the carers to the cleaners to the catering staff, are exceptionally
caring and attentive to the residents. The staff are always helpful and have a smile on their faces making the atmosphere more like a home and not a 'care home'. The team are welcoming to family and friends and the team remember all the visitor's names. If I had to choose a home for my Dad I would choose here.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from S L (Daughter of Resident) published on 9 January 2023
Submitted via Website •
Report
Overall ExperienceOverall Experience5.0 out of 5
I have found Newbridge House to be faultless! All of the staff are warm, inviting, friendly & caring to both residents & family/visitors etc. They are always on hand to answer questions and provide support. They go above and beyond! The home itself is warm, bright, equipped & always clean!
I feel
as a daughter grateful that my Dad is safe, happy and cared for with his needs being met. We are kept up to date & informed of Dad's well-being; also any concerns are dealt with and communicated efficiently.
I would recommend Newbridge House without a doubt! 5 star!
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Sara P (Sister of Resident) published on 9 January 2023
Submitted via Website •
Report
Overall ExperienceOverall Experience5.0 out of 5
I have nothing but praise for Newbridge House. It is excellently led by the manager who has the support of an excellent caring team of staff who are knowledgeable, caring and always ready to help.
The home is warm, bright, clean and welcoming and residents are looked after very well.
The family are
kept informed of the well-being of their relative and any concerns that arise are immediately dealt with and there is no delay in calling for medical help if it is needed.
I am now reassured and thankful that my brother is safe, well cared for and all his needs are met by the manager and her team and I would have no hesitation in recommending Newbridge House.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from K H (Son of Resident) published on 9 January 2023
Submitted via Website •
Report
Overall ExperienceOverall Experience5.0 out of 5
My father has been with Newbridge House since mid-October 2022. On doing much research in finding my dad a placement I can only say as his son including my mother that their kindness care quality and attentiveness to my dad have been excellent. They provide a professional care service and give us as
a family peace of mind in that my dad is being thoroughly looked after. I would recommend anybody in our situation to seriously contact Newbridge. The staff are great from management all the way through the establishment.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from R M (Friend of Resident) published on 17 October 2022
Submitted via Postal Card •
Report
Overall ExperienceOverall Experience5.0 out of 5
I have found all the staff are kind, they go that extra mile in caring for the elderly people in the home. I found all the staff easy to talk to and are extremely friendly to visitors. Nothing is too much trouble, they carry out their duties 100% and are a credit to the welfare of Newbridge House.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from J C (Daughter of Resident) published on 14 October 2022
Submitted via Website •
Report
Overall ExperienceOverall Experience5.0 out of 5
My mother stayed at Newbridge House for several weeks for respite care following a fall/surgery. The staff were attentive and very friendly - nothing was too much trouble. Her room was comfortable, and the catering staff went out of their way to meet her dietary requests. Additional services such as
hairdressing and podiatry were also much appreciated.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from S G (Son of Resident) published on 12 October 2022
Submitted via Website •
Report
Overall ExperienceOverall Experience5.0 out of 5
All the family have been delighted by the care and support offered to our mother during a stay of two months over the summer. The many acts of kindness she received really helped her progress, she enjoyed the food and the company of the staff, and she had a clean and very comfortable room. Thank you
to all the staff for all you did.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from J W (Friend of Resident) published on 11 August 2022
Submitted via Website •
Report
Overall ExperienceOverall Experience5.0 out of 5
Lovely caring staff can't do enough for you and very well organised with others coming in to do crafts, singing, hair etc. Rooms are very well kept and decorated to suit each individual they really help you feel like your home.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from J M (Son of Resident) published on 21 July 2022
Submitted via Postal Card •
Report
Overall ExperienceOverall Experience5.0 out of 5
My father stayed at Newbridge House for two weeks respite. I found the staff very helpful with my father's needs. The home was very clean and would fully recommend Newbridge to other families needing their loved ones taken care of.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Tina S (Daughter of Resident) published on 29 June 2022
Submitted via Postal Card •
Report
Overall ExperienceOverall Experience5.0 out of 5
My mom has been in Newbridge House since 2011. I could not ask for better care for her. The staff have supported my mom (and myself) to the highest standard, being patient, kind and caring always. I trust them simplicity and cannot recommend Newbridge House highly enough.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from P E (Son of Resident) published on 29 June 2022
Submitted via Postal Card •
Report
Overall ExperienceOverall Experience4.0 out of 5
My mother has settled in well thanks to the support and kindness of the staff. Communication is good and someone is always available to answer our questions.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Andrew H (Son of Resident) published on 29 June 2022
Submitted via Website •
Report
Overall ExperienceOverall Experience5.0 out of 5
I cannot speak highly enough of the level of care and compassion that everyone at Newbridge House showed to not only my mother as a resident but to my whole family through what was a very challenging time. The genuine love and affection that was shown to my mum throughout her time in Newbridge House
is something I will forever be grateful. All of the staff took time to get to know her as an individual and even when her behaviour became more challenging treated her with love, dignity and respect. My father visited daily and was taken in as part of the Newbridge House family and whenever I visited was made to feel welcome. During my mum's final days at Newbridge House, we were by her side constantly and seeing how the staff treated not only her but also the other residents, be it day or night, affirmed everything I already knew to be true about this amazing care home. I cannot truly express the gratitude I feel for everything they have done for my family, you are not a care home but a caring home. Thanks
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from A R (Daughter of Resident) published on 27 June 2022
Submitted via Postal Card •
Report
Overall ExperienceOverall Experience4.0 out of 5
Staff and management were extremely helpful and informative. Very friendly.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from S H (Wife of Resident) published on 24 June 2022
Submitted via Postal Card •
Report
Overall ExperienceOverall Experience5.0 out of 5
The staff have made a real effort to know my husband, his humour and create a sense of fun with him. They are very sensitive when he is medically off and are quick to put observations in place to monitor him and call emergency services where appropriate. The management is always available and address
any concerns I may have swiftly and efficiently - no excuses given ever.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from T S (Son of Resident) published on 20 June 2022
Submitted via Website •
Report
Overall ExperienceOverall Experience5.0 out of 5
Since my mother was being looked after by Newbridge (after moving her from a previous establishment) she has really improved in her mobility and her well-being. She loves the place and the staff are always willing to help and really take pride in their duties with nothing being too much to help all
of the residents.
She eats all of the food provided, so it must be good.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from A H (Daughter of Resident) published on 14 June 2022
Submitted via Website •
Report
Overall ExperienceOverall Experience5.0 out of 5
During our initial search for a suitable care home for my father we discovered Newbridge House and from our conversation with the Home Manager we immediately had a gut feeling that this was a good home and this has proved to be very much the case. We are totally relaxed knowing that Dad is in the best
possible place to meet his needs. He is always saying how good the food is and that the staff are friendly and have a joke with him. Visiting the home is always a pleasant experience due to the friendliness and helpfulness of the staff. His care has been excellent as he was quite poorly when he first arrived but due to the care, love and attention given by the staff he has improved tremendously.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from J H (Daughter of Resident) published on 13 June 2022
Submitted via Website •
Report
Overall ExperienceOverall Experience5.0 out of 5
I cannot speak highly enough about the care my mother has received in Newbridge House since October last year. From day one the staff have been very friendly and welcoming, nothing ever seems too much trouble. As a nurse myself with 40 years of experience in the NHS, I am so impressed with the standards
of care that are delivered, and the fact that maintaining the dignity of the residents is clearly a priority.
The home has a very homely feel about it and my mother says the food is excellent!
I would have no hesitation in recommending Newbridge House to anyone looking for a care home. They really have got something special there!
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from M E (Son of Resident) published on 13 June 2022
Submitted via Website •
Report
Overall ExperienceOverall Experience4.0 out of 5
Happy with the support and care offered to my mother over the last 12 months or so, always find the engagement both in person and over the phone relaxed and informative, any questions I have always been answered quickly and professionally, feel comfortable in the knowledge that my mother is safe, supported
and cared for.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Alan H (Husband of Resident) published on 13 June 2022
Submitted via Website •
Report
Overall ExperienceOverall Experience5.0 out of 5
Newbridge understands dementia and how to deal with it. They understand the effect that it has not only on the sufferer but also on the people who love and care for them. They have been supportive of me from the outset.
I expected high standards of care, and if they had not been delivered, I would
have moved my wife to somewhere that did. I was not prepared to accept second best. I am delighted to say that my expectations were met, each day, every day, and invariably exceeded. The care is second to none. I remain confused why this care home is only rated as good. It is so much better than that.
I have found Newbridge to be flexible and helpful wherever possible, but where the well-being of residents is involved, they do not compromise.
I expected the carers to treat residents with dignity and respect, which they did. What I had not expected was the compassion, kindness and love that was constantly shown to all the residents.
I would choose Newbridge for myself if it were needed.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Ann L (Sister of Resident) published on 9 March 2022
Submitted via Postal Card •
Report
Overall ExperienceOverall Experience5.0 out of 5
My brother has been a resident at Newbridge House since October 2018. I have been happy with the care and support he has received, especially since the period has been fraught with the difficulties of the Covid pandemic.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Current Review Score: 9.9 (9.939)
Overview of Review Score
The Review Score of 9.9 (9.939) out of 10 for Newbridge House is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 22 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.
Detailed Breakdown of Review Score
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.939 for Newbridge House is calculated as follows:
(
(246 Excellents x 5)
+
(16 Goods x 4)
)
÷ 262 Ratings = 4.939
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Newbridge House is based on 22 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i)
4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews.
(1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100)
3
+
0.125
+
0.125
+
0.125
+
0.125
+
0.1
+
0.1
+
0.1
+
0.1
+
0.1
= 4
ii)
1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points.
20% of the 31 registered maximum number of service users is 6.2, which has been reached with 22 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Performance
Care Quality Commission (CQC) Rating
Date: 27 Jun 2019
Overall Good
Caring
Good
Effective
Good
Responsive
Good
Safe
Good
Well-led
Good
Key
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
Outstanding - the service is performing exceptionally well.
Good - the service is performing well and meeting our expectations.
Requires improvement - the service isn't performing as well as it should and we have told the service how it must improve.
Inadequate - the service is performing badly and we've taken enforcement action against the provider of the service.
No rating/under appeal/rating suspended - there are some services which we can't rate, while some might be under appeal from the provider. Suspended ratings are being reviewed by us and will be published soon.
Ticks and crosses
We don't rate every type of service. For services we haven't rated we use ticks and crosses to show whether we've asked them to take further action or taken enforcement action against them.
There's no need for the service to take further action. If this service has not had a CQC inspection since it registered with us, our judgement may be based on our assessment of declarations and evidence supplied by the service.
The service must make improvements.
At least one standard in this area was not being met when we inspected the service and we have taken enforcement action.
Care Quality Commission is responsible for the registration and inspection of social care services in England.
Nicola has over 27 years of experience in the care & nursing sector. As an ex-learning disabilities nurse, she has commissioned and managed several different care facilities including being responsible for numerous nursing homes as an area manager. Nicola specialised in elderly/Dementia care some 16 years ago and gained a Dementia care mapping award. Nicola also holds the registered manager award.
Fran Bodo
Job Title: Deputy manager
Joined: 2011
Deputy Manager
Fran Bodo is Newbridge House’s Deputy manager, who has worked at the home since it opened. Fran has over 12 years experience of in supporting elderly people with dementia and mental health issues. Fran holds level 5 NVQ in care and works closely with Multi-Disciplinary Team to manage the Health and well-being of our residents. Fran is also Newbridge's Diversity Champion.
