Cromwell House

128 Wood Lane, West Bromwich B70 9PX
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17 Reviews
  • Cromwell House, West Bromwich
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Care Provided by Cromwell House

  • Type of Service
    • Nursing Home
  • Privately Owned
  • For a maximum of 17 Service Users
  • Primary Care Categories
  • Detention Under Mental Health Act
  • Mental Health Condition
  • Respite Care
  • Substance Misuse
  • Younger Adults
  • Care Offered
  • Alcohol Dependence (past or present)
  • Anorexia/Bulimia/Self Harming
  • Autism/ASD
  • Bipolar/Manic Depression
  • Challenging Behaviour/Psychosis
  • Drug Dependence (past or present)
  • Schizophrenia
  • Other Care Provided
  • Independent Living Training
  • Own GP if required

Good to Know

  • Person in charge
  • Marlon Nyakuwanikwa (Manager)
  • Room Information
    • Single Rooms (17)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2015

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
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Cromwell House Reviews (17)

Over all time Cromwell House has 17 reviews.

Overall Experience

  • 7
  • 10
  • 0
  • 0
  • 0

Date Published

17
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17

Review from N B (Resident) published on 16 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff at Cromwell House treat me with respect and all the staff treat me with the utmost dignity and they help me every day to meet my needs.
I love all the workers dearly as my friends.

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Review from Kusom P (Resident) published on 9 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was well looked after by the staff and management.

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Review from Susan B (Resident) published on 31 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I think the staff here are fabulous and work so very hard.
I have had hard times but I feel they have been through it all with me.
I love the rooms.
It's like being at a hotel.
On the whole, I have had a really lovely stay.
Love to you all, please try and remember me and the children.
Thank you.

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Review from David M (Resident) published on 30 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are helpful.

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Review from Paul K (Son of Resident) published on 29 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Since the last change of management to the new managers, there has been a steady improvement especially to do with the training of all staff including cleaners, and kitchen staff on dementia awareness. There are regular meetings held for management and family members/representatives of residents now
so views, comments and suggestions can be aired and these points are acted upon. Activities for residents have vastly improved very friendly and caring staff.

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Review from Mukesh S (Resident) published on 2 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am being well looked after at Cromwell House. The staff are nice they do their job well and are very caring.
The activities are good. I love helping out in the garden, watering the plants and vegetables. I think it is very clean and tidy.

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Review from Mark H (Resident) published on 12 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A welcome surprise in activities that were experienced this month which culminated into a summer barbecue with ice cold drinks all round.
It felt so homely it was like living in a mansion with friends and family.
Thank you, team Cromwell.

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Review from Jennifer H (Sister of Resident) published on 15 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother has physical as well as mental challenges and when his physical challenge caused him to have a 2 week stay in hospital, the staff in this home rose to the challenge in a remarkable way. They recognised that he was afraid and confused being in a strange environment and feeling extremely unwell
and so allowed members of staff that he was familiar with to stay with him day and night for the duration of his admission.


The home is a clean, friendly and pleasant environment, always welcoming and relatives are encouraged to be involved as much as possible in the care of their loved ones. Any concerns shared are immediately addressed and opportunity is given to speak to the nurse in charge at any time about the care. Well done everyone and God bless you all.


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Review from K S (Resident) published on 31 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The best home I've ever lived in.

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Review from Elizabeth S (Resident) published on 10 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My nurse works very hard and helps me with my rehabilitation and also puts her authority across. She's excellent.

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Review from Lee B (Resident) published on 9 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are professional and helpful, also the place is kept very clean. There are always activities with Occupational Therapist and overall the home is very pleasant.

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Review from Jasvinder B (Resident) assisted by family/friend published on 9 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The nursing home is good and the staff are fine.

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Review from R A (Resident) published on 2 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

An up and coming home that is resourceful in staff quality and care. I am very comfortable with the environment and it shows lots of potential.

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Review from Darren H (Resident) published on 5 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Cromwell House is a good, if not beautiful place to recover or manage mental health. Recently I was readmitted to hospital due to mental ill health. Throughout this period the manager and all the staff were extra extra helpful in aiding my return and recovery.

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Review from Leontina B (Resident) published on 29 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

It's okay the staff are friendly I think its okay to stay before you get your own place, as staff support you daily with tasks.

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Review from John D (Mother of Resident) published on 29 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have always found the staff to be very helpful and very friendly and very kind each time we visit and my daughter has improved quite a lot.

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Review from Marcia D (Resident) published on 29 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I like the fact you are allowed out on supported day trips. The staff made me feel welcome and have good activities, and the food is good.

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Overview of Review Score

Performance

Care Quality Commission (CQC) Rating

Date: 26 Feb 2021

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Frequently Asked Questions about Cromwell House

What types of Care is Cromwell House registered for?

Respite Care, Mental Health Condition, Detention Under Mental Health Act, Substance Misuse & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Cromwell House provide?

Independent Living Training & Own GP if required are other types of care provided.

How many Rooms does Cromwell House have?

There are 17 Single Rooms.

What are the Facilities & Services at Cromwell House?

Own Furniture if required, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Cromwell House to the centre of West Bromwich?

0.8 mile(s) as the crow flies, distance by road may be significantly further.