Canterbury House

Gallows Hill, Hadleigh, Ipswich IP7 6JQ
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9.6 49 Reviews
  • Canterbury House, Ipswich
Canterbury House in Hadleigh is a purpose-built care home, providing quality care and luxurious facilities within a comfortable and relaxing environment. It continues to welcome new residents for residential and residential dementia care, both for respite stays and on a permanent basis.

The home is equipped with stunning facilities for customers to enjoy such as an indoor swimming pool, impressive conservatory space and cinema room.

Anchor’s Canterbury House provides residential care which is personally tailored to meet the individual needs of customers and enhance their quality of life. Anchor works with customers and their loved ones to create detailed care plans to ensure each individual’s health and care needs are continually met.

Anchor prides itself on dementia care and provides on-going training to care staff to ensure their approach always reflects best practice.

The money made is reinvested into Anchor's retirement properties and care homes which allows them to continually raise standards and provide a high-quality service, surpassing customer’s expectations.

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Care Provided by Canterbury House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 61 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care
  • Own GP if required

Good to Know

  • Person in charge
  • Carolina Carvalho (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (61)
    • Single Rooms with ensuite Wet Room (53)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Canterbury House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,369
    • Self-Funded Residential Dementia Care from £1,369
    • RESPITE Self-Funded Residential Care from £1,369
    • RESPITE Self-Funded Residential Dementia Care from £1,369

  • Colleagues at Canterbury House will be happy to discuss our weekly fees with you and what our fees include.
  • (these prices are only a guideline, please contact Canterbury House to find out the exact price for your requirements)

Facilities

  • Gardens
  • Lift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors are welcome.


  • Parking

  • The home have onsite parking, including disabled spaces.


Canterbury House Reviews (49)

Total of 49, showing 1-20
9.6

Canterbury House has a Review Score of 9.6 (9.623) out of 10, based on 16 reviews in the last 2 years. Over all time Canterbury House has 49 reviews.

Overall Experience

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Date Published

49
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Review from Joanne M (Daughter of Resident) published on 6 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care and service provided to my father (resident) when he stopped breathing and was admitted to hospital. All staff are so friendly and willing to assist my father.

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Review from David M (Nephew of Resident) published on 11 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My aunt has been there for 5 years. It has been a roller coaster course with good and not so good times. Many changes of management and staff and at times periods of inferior care and support. Happily I can say this has changed since the current management were instituted.
There is a much better atmosphere
and the staff now seem to have stabilised. It has become a far more welcoming place. There were times in the past when we really didn't enjoy visiting.
There is a great activity programme and the residents have been empowered to decide what they want or don't want. The staff are so good dealing with my aunt and all her foibles and I do believe she is a lot happier. We have been very impressed and I can honestly say it is all down to the current management.
I think some of the internal fabric needs a little updating, my aunts room could do with a lick of paint, needed since she moved in! Bathroom very compact for the cost! Somehow the staff manage, not easy! Communal rooms are great.

Reply from Carolina Carvalho, Manager at Canterbury House

Thank you for taking to time to review Canterbury House and we are pleased that you rate our overall experience as very good. We apologise that you have not always felt welcome and that our care/support has occasionally not met our normally high standards. The well being of our residents and high quality care is always our priority and we welcome visitors as an integral part of day-to-day life. We encourage feedback to ensure we can consistently improve at Canterbury House. We're happy to discuss decorating your aunt's room as she would like or moving to another en suite room if she would prefer. We also have assisted bathrooms throughout our home, if residents would prefer to use these.


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Review from Vicky T (Daughter of Resident) published on 14 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Within moments of entering Canterbury House I knew our dear mum would be in safe hands. The atmosphere is welcoming; the staff are friendly, polite and more than happy to help in any way they can. The kindness and care they show to their residents is exemplary.
No one really wants their parent or
loved one to go into a care home but if you find yourself in a similar to position to ours and there is no other option, you could not do better than visit Canterbury House and the wonderful team of staff there. The facilities are great, the home is decorated throughout to a very high standard and the food is yum!
I can't thank Canterbury House enough for taking so much of the stress and worry away from what could have been a very worrying time for us all as mum made her transition to her new home. Thank you so much!

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Review from A W (Son of Resident) published on 20 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been very well looked after, fed, and watered, the staff are excellent with him and look after him. The food is of a very high standard. I wouldn't have him anywhere else.

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Review from T G (Resident) published on 18 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As a person without friends or relatives alive, after some research, it was a wise choice to select Canterbury House for me. I do not except anything, so I am not disappointed in anything.

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Review from Lisa B (Daughter of Resident) published on 4 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum lived at the home for 6 years until she passed away. The day and night team have always been welcoming, I felt we had a good relationship and we all worked well together as one team making sure Mum's needs were met. The management are very approachable and always makes time to meet with you if
there's anything you wish to discuss.

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Review from Lorna S (Daughter of Resident) published on 4 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Both staff and management are very open to discuss concerns and will resolve if possible. There are monthly meetings with residents and their discussions are fed back to family members in a separate meeting. Our views and suggestions are taken into account along with the residents to improve their experiences
in their home.

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Review from P F (Son of Resident) published on 18 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

On the occasions I visited my Mother all the staff were more than helpful and went out of their way to offer exceptional care to my Mother. Management again could not have been more helpful and always kept us as a family informed on any changes to my Mothers's condition. And in her last few days acted
with the utmost dignity.

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Review from J S (Son of Resident) published on 17 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Lovely care home, bright, open, spacious, and well-appointed. The food looked good and plentiful and most of the staff were very helpful and caring. My Mother unfortunately had a medical issue which impacted her respite stay preventing her from getting as much from the stay as possible. Residents all
seemed happy and content. My only suggestion would be that we would have liked to have had more feedback on Mum's condition and how she had been and it wasn't always clear who was best to talk to and who was best placed to give feedback.

Reply from Carolina Carvalho, Manager at Canterbury House

Thank you for taking the time to review Canterbury House and we are pleased you rate our management as excellent. We appreciate your kind feedback regarding our home and team and I will pass this on. We now have changed our Team Leader uniform, so you can easily identify the best person to talk to regarding a resident's health and care. Members of management are also available if you're unable to speak to a Team Leader or if you're unaware of who are the best people to speak with.


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Review from M R (Resident) published on 3 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have lived here at Canterbury House for just over 5 years and I am so happy here. I must say that the care and support that I have received have been exceptional. The home staff are wonderful. The home is spacious and clean and it has a very friendly and caring environment.

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Review from Moira S (Friend of Resident) published on 12 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I observed that Canterbury House has had its ups and downs over a good few months, but I must say they have pulled out all the stops to correct the situation and are still continuing to get it right. I cannot fault the care and love that is given not only to my lady but all the other residents I see
and speak to by the staff. There is still a way to go, but all I can say never be afraid to make Canterbury House your home, they do care. More so than another not far from them.

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Review from Barbara J (Daughter of Resident) published on 5 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Standards, in general, have slipped from excellent to very mediocre over the past few months. Frequent staff changes have precipitated this.
Management, in particular, has been very poor with appalling communication between relatives and home. Cleaning standards have become poor recently. Care staff
are mainly very polite and provide a good service, with the exception of at least one rather confrontational member of staff.

Reply from Natelie Bessey, Regional Support Manager at Canterbury House

Thank you for taking the time to complete the carehome.co.uk review. Your feedback is very important to us, and I am sorry your experiences at Canterbury House over the past months have not been to the usual excellent standard. We have experienced some changes in our team and the absence of senior colleagues within our home. We have allocated a Registered Manager and Regional Support Manager to Canterbury House, and communication with residents and their families has been a priority. Since November, we have been sending weekly newsletters and had monthly face-to-face meetings with both residents and relatives. The attendees have found the updates and opportunity to discuss progress for the home valuable. I am sorry to hear of the poor communication from a colleague. We have been focusing on developing our leadership, communication and behaviour in line with Anchor’s values, and this continues to be monitored and developed through observations, workshops, meetings and colleague supervision.


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Review from Martin E (Son of Resident) published on 7 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was a little nervous about arranging respite care for my mother, however, my concern was without foundation. From my initial enquiry through to my mother's stay, I found staff to be caring, kind and professional at Canterbury House. I was impressed with the cleanliness and layout of the accommodation,
as well as the facilities offered and it was very clear that my mother had been well looked after during her stay. I know that my mother enjoyed the food and there were plenty of activities to get involved with and other friendly residents to chat to. I would have no hesitation in booking another stay at Canterbury House, in the full knowledge that my mother would receive the highest standards of care.

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Review from M M (Respite Resident) published on 24 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is an excellent home. My respite stay felt more like a hotel. The service from all the staff was above my expectations. Having worked in care homes, I was pleasantly surprised by the empathy, care and kindness from everyone. I would certainly recommend Canterbury House for complete care.

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Review from Zoe B (Daughter of Resident) published on 14 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been in Canterbury House since late 2018 and I cannot fault the staff and the facilities. They look after her so well, like she is family. The staff are always there on hand to help if you need anything, they dote on my mother which is lovely to see. The home itself has fantastic facilities
and they always make sure that they have activities to keep the residents busy. During the dreaded covid time, the home did absolutely everything in their power to keep everyone safe and did this with great success. I couldn't personally think of a better place to have mum live.

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Review from Michele H (Daughter-in-law of Resident) published on 24 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We urgently needed respite care for my mother-in-law and within a few hours Canterbury House had found a space for her. She stayed 3 weeks and has had wonderful care from everyone. As a family, we have found that the staff are always willing to discuss whatever issues we have had.
We would all recommend
the home.

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Review from D W (Son of Resident) published on 15 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has settled in quickly and is happy living here. I am very happy with the level of care and the staff are genuinely conscientious, knowledgeable and helpful. She hasn't lived there long enough yet to have experienced the full range of activities but it would be great to have the swimming pool
back in action. I would recommend Canterbury House Care Home to friends and family.

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Review from Tim J (Son of Resident) published on 10 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Canterbury House is an excellent care home. The staff are lovely and do a wonderful job. After initial resistance to the move, Mum has settled in well and has been given a new lease of life. There are a wide variety of activities for residents. I know she is safe, happy, and doing well thanks to their
person-centered care. For her recent birthday, the staff really went that extra mile.

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Review from Anthony G (Resident) published on 30 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am an 86-year-old widower with relatives and friends. They have all died. After a little research, I now realise that I have a good choice of resting places. I do have to say that I have come to expire not perspire. The kitchen, laundry and cleaning services are all A1, as are the office staff. Maybe
not for everyone but don't expect too much and you won't be disappointed.

Reply from Sadie Roast, Manager at Canterbury House

Thank you for your review of Canterbury House and we’re pleased that you rate our overall experience as very good. We enjoy your company and sense of humour and it’s lovely to discuss our shared experiences of living in London.


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Review from J P (Brother of Resident) published on 21 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My brother has been in Canterbury House Care Home for three months. He appears to be happy there and is well cared for and well-fed. It is a spacious, purpose-built building. The home organises a lot of activities for residents which appear to be well attended. The staff are friendly and helpful.

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Current Review Score: 9.6 (9.623)

Overview of Review Score

The Review Score of 9.6 (9.623) out of 10 for Canterbury House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 16 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.623 for Canterbury House is calculated as follows: ( (132 Excellents x 5) + (48 Goods x 4) + (9 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 191 Ratings = 4.623

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Canterbury House is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 61 registered maximum number of service users is 12.2, which has been reached with 16 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 26 Sep 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

3 Bed Vacancies

posted 03 Mar 2025

We currently have three vacancies for care. Please contact Canterbury House directly for further information.


Awards / Recognitions (2)

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Meet the Team (0)

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Frequently Asked Questions about Canterbury House

What types of Care is Canterbury House registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Canterbury House provide?

Convalescent Care & Own GP if required are other types of care provided.

How many Rooms does Canterbury House have?

There are 61 Single Rooms.

What are the Facilities & Services at Canterbury House?

Lift, Wheelchair Access, Gardens & Television point in own room are some of the Facilities & Services.

How far is Canterbury House to the centre of Ipswich?

8.9 mile(s) as the crow flies, distance by road may be significantly further.