Canterbury House

Gallows Hill, Hadleigh, Ipswich IP7 6JQ
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9.6 49 Reviews
  • Canterbury House, Ipswich
Canterbury House in Hadleigh is a purpose-built care home, providing quality care and luxurious facilities within a comfortable and relaxing environment. It continues to welcome new residents for residential and residential dementia care, both for respite stays and on a permanent basis.

The home is equipped with stunning facilities for customers to enjoy such as an indoor swimming pool, impressive conservatory space and cinema room.

Anchor’s Canterbury House provides residential care which is personally tailored to meet the individual needs of customers and enhance their quality of life. Anchor works with customers and their loved ones to create detailed care plans to ensure each individual’s health and care needs are continually met.

Anchor prides itself on dementia care and provides on-going training to care staff to ensure their approach always reflects best practice.

The money made is reinvested into Anchor's retirement properties and care homes which allows them to continually raise standards and provide a high-quality service, surpassing customer’s expectations.

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Care Provided by Canterbury House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 61 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care
  • Own GP if required

Good to Know

  • Person in charge
  • Carolina Carvalho (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (61)
    • Single Rooms with ensuite Wet Room (53)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Canterbury House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,369
    • Self-Funded Residential Dementia Care from £1,369
    • RESPITE Self-Funded Residential Care from £1,369
    • RESPITE Self-Funded Residential Dementia Care from £1,369

  • Colleagues at Canterbury House will be happy to discuss our weekly fees with you and what our fees include.
  • (these prices are only a guideline, please contact Canterbury House to find out the exact price for your requirements)

Facilities

  • Gardens
  • Lift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors are welcome.


  • Parking

  • The home have onsite parking, including disabled spaces.


Canterbury House Reviews (49)

Total of 49, showing 21-40
9.6

Canterbury House has a Review Score of 9.6 (9.623) out of 10, based on 16 reviews in the last 2 years. Over all time Canterbury House has 49 reviews.

Overall Experience

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Date Published

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Review from Denise M (Daughter of Resident) published on 6 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Canterbury House are like leaving your loved one in the care of loving relatives. Mum was treated with affection, consideration and respect at all times. I was completely confident in leaving her. Their system is set up to include everyone if they want to join in or be able to be quiet
and peaceful in their own space if this was preferable. Any extra requirements after Mum came out of the hospital were quickly and efficiently implemented and her personal comfort was paramount.

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Review from Ian L (Son of Resident) published on 23 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is currently coming to the end of her 2 weeks respite at Canterbury House after being highly recommended. I can see why. From the moment she arrived, she was treated like family with the utmost respect and dignity. Everyone was so friendly and happy, the whole home felt warm and inviting.
My mother has enjoyed all the wonderful activities and has even started knitting again. She has also informed me the food is lovely, her favourite being the delicious desserts. Her recovery after her fall at home has gone better than I ever imagined and that was down to the wonderful team who have looked after her. I'm sure Mum will return again in the near future as she has enjoyed her stay so much. Thank you Canterbury House and your wonderful team.

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Review from R H (Wife of Resident) published on 22 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can not praise Canterbury House Care Home enough, my husband has been a resident for eight months.
The whole place runs so smoothly, any small problems are soon sorted.
But best of all, my husband loves it and I think he is truly spoiled. So, therefore, why wouldn't I think it was a very special
place, with special staff. Thanks, "thanks a million".

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Review from Angela S (Respite Resident) published on 2 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I stayed in Canterbury House Care Home for ten days after an operation. The care I had was beyond belief. The staff were and are wonderful. During my stay not one member of staff seemed to be moody or unhelpful. Nothing was too much trouble. The atmosphere in Canterbury was so uplifting. I came home
feeling mentally better as well as physically better.
I chose Canterbury House because my husband was in there for four and a half months. He had Parkinson’s disease and dementia. It broke my heart to have to send him. I needn’t have worried the staff were wonderful not only with him but also with me. I call Canterbury House my ‘happy place’. This was all through the darkest days of Covid. I could not fault them and will be forever grateful.
I have seen both sides of care at Canterbury House and could not fault anything.

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Review from Katherine H (Daughter of Resident) published on 21 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

In a care home, the most important element is the staff. We couldn't ask for kinder, caring and dedicated people to look after our mum. At no point have I come across such lovely people who really know my mum and care for her so well.

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Review from Valerie B (Wife of Resident) published on 16 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband arrived from hospital to Canterbury House unable to move or feed himself and I was told by the consultant he had perhaps a fortnight to live. Now six weeks later, he is eating better can talk to me and move one arm a little. This is all due to the care he has received here. They keep him
immaculately clean, move him regularly and are always friendly and gentle with him. He could not be anywhere better now that I am unable to support him or obtain the same quality of care at home.

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Review from Anne H (Daughter of Resident) published on 6 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Well, it's been 18-months since Mum became a resident here, and what a tumultuous 18-months, but I have always been confident and very reassured that Mum is always cared for at every level and with great kindness and professionalism. The manager and her team are the best, and Mum is very fond of all
who look after her, which is a great relief to me now as, in the beginning, it was hard for Mum to adjust to losing her independence. Throughout the pandemic, we have been kept updated on the various changes within the home through Zoom meetings, emails and helpful phone calls when needed. The atmosphere there is always one of helpful kindness, although I'm sure it has been so hard for all the staff to hold things together for so long. Well done and huge, huge thank you.

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Review from Jackie P (Wife of Resident) published on 6 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has lived in Canterbury House for five years and has always been cared for very well. I can only imagine how hard it has been to keep our loved ones safe and motivated over the last year. Their success is down to a devoted staff. A big Thank you to the management and all carers.

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Review from Samantha T (Daughter of Resident) published on 8 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Myself and family highly recommend Canterbury House. Even more so now than before if that was possible. The staff are all amazing and I’m 100% confident our father is being looked after extremely well. Everything about the home is welcoming and friendly. Thank you Canterbury House for your amazing work.

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Review from Tim T (Son of Resident) published on 8 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The management and their team at Canterbury House have been truly amazing during the pandemic.
They have taken all the extra measures required during Covid in their stride and kept the home operating in what must have been very difficult and at times, stressful circumstances.
My mother is very happy
there, which is a huge comfort. So thank you all!

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Review from Ruth H (Daughter of Resident) published on 26 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been at Canterbury House for almost a year now and I have visited many times. I am very happy with the setting and the staff, who are all kind and dedicated and seem to genuinely care about the residents. We are still going through the COVID-19 pandemic as I write this and I wanted to highlight
what an excellent job the manager, and all of her team have done throughout. The home is one of very few to remain virus-free which is testament in itself to the standards of hygiene and the great care that the staff take with everything they do. Residents have been kept safe but also entertained with many activities, the staff have also stepped in to fill the breach and become hairdressers, manicurists etc, and have gone above and beyond the call of duty to help everyone feel well and happy despite the isolation from friends and family. Thanks to you all for your care for our loved ones.

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Review from Susan H (Daughter of Resident) published on 16 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The management and staff of Canterbury House have been continuously diligent in their care and for the well-being of my Mum during this period of the COVID-19 pandemic. In addition, they have frequently communicated about the care and procedures that have been instituted to keep all of the residents
and staff safe and well. We are especially grateful for their technical solutions for audio and visual communication with my Mum during this difficult time when actual visits are not possible.

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Review from Diana B (Daughter of Resident) published on 10 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Up until a year ago both my parents were residents in Canterbury House. Now, after my father's death, only my mother is there. I cannot recommend CH highly enough both for the care given to my father in the weeks and months before his death but also for the consideration given to my mother since then.
All the staff are friendly, compassionate, understanding and professional. In the recent difficult circumstances they all need to be commended for the roles they have undertaken whether in leadership, guidance or support within the community of CH.

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Review from Diane L (Sister of Resident) published on 10 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the care and help which my sister has at Canterbury House.
Looking after my sister very well when she had been in and out of hospital.
A very good care team and team leaders and a manager who is very professional.

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Review from Jean H (Wife of Resident) published on 8 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been living in Canterbury House for nearly a year now and he has been treated with care and kindness.
Even in these difficult times, when we can only keep in contact by phone, all the staff quickly take the handset to him so we can have a quick chat.
Thank you to the manager and all
the staff for your love and patience.

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Review from Karen R (Daughter of Resident) published on 12 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I really cannot recommend Canterbury House highly enough. The building itself is fantastic with great facilities, lovely communal spaces and everything always immaculately clean. But it is all the staff that make this a superb care home. They are always so friendly and kind and caring and as my parents
have both said: “there isn’t a single member of staff here who isn’t absolutely lovely”. I think that says it all.

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Review from N B (Son of Resident) published on 5 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care all the staff at Canterbury House gave my father for the last seven years was wonderful and their particular attention, knowledge, empathy and professionalism in his last few days; so very helpful.

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Review from O R (Son of Resident) published on 18 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care provided by all the staff is exceptional. The management are approachable and run the home efficiently at all times. The environment is always clean, tidy and well maintained. The main reason for the positive feedback, for Canterbury House, is that without them our mother would not be as well
and where she is today. Fantastic team.

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Review from F H (Respite Resident) published on 11 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Canterbury House is absolutely excellent. The staff are all so welcoming and attentive. They are all so caring to us and the rooms are very comfortable. The food is extremely enjoyable and we are very well looked after. TV's are provided in rooms, many comfortable sitting rooms. Entertainment is your
wish to enjoy, it also has a little cinema. The gardens are also very well kept and nice to go out in. I would have no hesitation in recommending it. It is 100% and more.

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Review from Vanessa L (Daughter-in-law of Resident) published on 8 April 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the moment I was shown around the home I was impressed. Staff are very welcoming. They know all the residents by name and do everything they can to help. I have no complaints in any areas of the home. My mother-in-law is very happy there. Food is lovely and if you happen to be there at meal times
or snack times, you are included. They are taken out for days or pub lunches, there is something going on most mornings, afternoons and some evenings if you want to join in.

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Current Review Score: 9.6 (9.623)

Overview of Review Score

The Review Score of 9.6 (9.623) out of 10 for Canterbury House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 16 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.623 for Canterbury House is calculated as follows: ( (132 Excellents x 5) + (48 Goods x 4) + (9 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 191 Ratings = 4.623

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Canterbury House is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 61 registered maximum number of service users is 12.2, which has been reached with 16 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 26 Sep 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

3 Bed Vacancies

posted 03 Mar 2025

We currently have three vacancies for care. Please contact Canterbury House directly for further information.


Awards / Recognitions (2)

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