Canterbury House

Gallows Hill, Hadleigh, Ipswich IP7 6JQ
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9.6 49 Reviews
  • Canterbury House, Ipswich
Canterbury House in Hadleigh is a purpose-built care home, providing quality care and luxurious facilities within a comfortable and relaxing environment. It continues to welcome new residents for residential and residential dementia care, both for respite stays and on a permanent basis.

The home is equipped with stunning facilities for customers to enjoy such as an indoor swimming pool, impressive conservatory space and cinema room.

Anchor’s Canterbury House provides residential care which is personally tailored to meet the individual needs of customers and enhance their quality of life. Anchor works with customers and their loved ones to create detailed care plans to ensure each individual’s health and care needs are continually met.

Anchor prides itself on dementia care and provides on-going training to care staff to ensure their approach always reflects best practice.

The money made is reinvested into Anchor's retirement properties and care homes which allows them to continually raise standards and provide a high-quality service, surpassing customer’s expectations.

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Care Provided by Canterbury House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 61 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care
  • Own GP if required

Good to Know

  • Person in charge
  • Carolina Carvalho (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (61)
    • Single Rooms with ensuite Wet Room (53)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Canterbury House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,369
    • Self-Funded Residential Dementia Care from £1,369
    • RESPITE Self-Funded Residential Care from £1,369
    • RESPITE Self-Funded Residential Dementia Care from £1,369

  • Colleagues at Canterbury House will be happy to discuss our weekly fees with you and what our fees include.
  • (these prices are only a guideline, please contact Canterbury House to find out the exact price for your requirements)

Facilities

  • Gardens
  • Lift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors are welcome.


  • Parking

  • The home have onsite parking, including disabled spaces.


Canterbury House Reviews (49)

Total of 49, showing 41-49
9.6

Canterbury House has a Review Score of 9.6 (9.623) out of 10, based on 16 reviews in the last 2 years. Over all time Canterbury House has 49 reviews.

Overall Experience

  • 35
  • 14
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Date Published

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Review from Carolyn O (Daughter of Resident) published on 21 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent, very caring staff in all areas. Highly recommended on all levels.

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Review from Colin C (Resident) published on 6 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I love this place because I am loved and supported well. I feel at home.

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Review from Patricia W (Resident) published on 5 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been a resident in Canterbury House for six happy years.
The beautiful swimming pool is especially important and good for me as I have had major back surgery recently and swimming is the best exercise.
A beautiful home in lovely surroundings.

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Review from G P (Resident) published on 30 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

By and large, staff are very friendly and helpful.

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Review from S C (Daughter of Resident) published on 18 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My parents came to Canterbury House 3 years ago and at first were really happy. Things went downhill when they were first taken over. Lots of staff left. Since the new owner has taken over it is back to being a wonderful home. You have amazing staff from the top to the bottom. Please look after them.
My parents were really happy, well looked after and I knew they had the best care, as did I.

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Review from Iris J (Friend of Resident) published on 5 April 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was impressed as soon as I arrived in the car park.


As I entered Canterbury House I was greeted by happy, welcoming staff who offered to show me to where my friend was sitting.


As I walked through the home I could hear staff and residents talking and laughing. The home had a great atmosphere

and is very much a home from home.


I decided to stay for lunch and was offered a choice from the menu. The food was amazing, in fact, I would go as far as saying it’s outstanding.


All the staff are brilliant and would go above and beyond to help me and my friend.


Canterbury House is a beautiful care home and I wouldn’t recommend anywhere else.


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Review from Betty H (Resident) published on 7 February 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy here, I like the food, I like the people and it's a joy to be here! I'd come back again!

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Review from John S (Friend of Resident) published on 30 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very kind and caring organisation - my friend is happy here (as happy as she gets anyway).

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Review from P A (Wife of Resident) published on 20 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very pleased with the service at Canterbury House home in all aspects of care, and I am made to feel welcome as well from management and carers.

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Current Review Score: 9.6 (9.623)

Overview of Review Score

The Review Score of 9.6 (9.623) out of 10 for Canterbury House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 16 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.623 for Canterbury House is calculated as follows: ( (132 Excellents x 5) + (48 Goods x 4) + (9 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 191 Ratings = 4.623

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Canterbury House is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 61 registered maximum number of service users is 12.2, which has been reached with 16 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 26 Sep 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

3 Bed Vacancies

posted 03 Mar 2025

We currently have three vacancies for care. Please contact Canterbury House directly for further information.


Awards / Recognitions (2)

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