Prices are subject to an individual care needs assessment and the type of room and services chosen. Please contact us for further information.
Astor Lodge operates an open door policy and a member of staff will be available at any time to show visitors around the home and answer any queries.
Large car park to the front of the home.
Astor Lodge View has a Review Score of 6.9 (6.922) out of 10, based on 2 reviews in the last 2 years. Over all time Astor Lodge View has 12 reviews.
Review from Arthur C (Resident) published on 6 February 2025
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Overall Experience
5.0 out of 5
Reply from Kim Richardson, Home Manager at Astor Lodge View
We would like to thank you for the positive feedback, we will share this with the team and will look at the temperatures of the food served, we appreciate all feedback, thanks.
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Review from Sharon L (Daughter of Resident) published on 31 January 2025
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Overall Experience
3.0 out of 5
Reply from Kim Richardson, Home Manager at Astor Lodge View
Thank you for your feedback. I am sorry to hear that you are disappointed with the service provided to your mum. I will be in touch to explore this further and discuss how we can improve moving forward.
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Review from Keith E (Son of Resident) published on 21 November 2022
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5.0 out of 5
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Review from B B (Son of Resident) published on 24 February 2020
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4.0 out of 5
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Review from Dawn A (Daughter of Resident) published on 19 February 2019
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Overall Experience
5.0 out of 5
Reply from Kelly Angus, Home Manager at Astor Lodge View
Thank you for your comments. We’re very glad to hear that you were happy with the care that your mam received during her stay with us and I will pass on your kind words to the staff. With regards to the laundry, I will investigate this and look into making improvements to this service.
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Review from Lorraine T (Resident) published on 19 February 2019
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5.0 out of 5
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Review from Michael B (Son of Resident) published on 3 December 2018
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5.0 out of 5
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Review from Ellaline S (Resident) published on 14 June 2018
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4.0 out of 5
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Review from Dorothy M (Wife of Resident) published on 27 July 2017
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5.0 out of 5
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Review from L P (Daughter of Resident) published on 18 July 2017
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Overall Experience
3.0 out of 5
Reply from Tara Groza, Home Manager at Astor Lodge View
I apologise that we’ve not yet had the chance to meet during your visits. I do walkarounds at the home daily but due to unavoidable administrative commitments, I do have to spend a lot of my time in the office. I have an open door policy so please know that you can come and see me at anytime. We are in the process of renewing flooring in all rooms, including our communal areas, but this will take several months to complete. In the meantime, we have a deep cleaning schedule in place and also double clean any room prior to an admission.
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Review from Rosalyn P (Daughter of Resident) published on 17 July 2017
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5.0 out of 5
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Review from Tracy S (Daughter of Resident) published on 30 June 2017
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4.0 out of 5
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The Review Score of 6.9 (6.922) out of 10 for Astor Lodge View is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 3.8 out of 5 from 2 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 3.2 out of 5 from 1 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 3.750 for Astor Lodge View is calculated as follows: ( (8 Excellents x 5) + (4 Goods x 4) + (10 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 24 Ratings = 3.75
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 3.172 Points relating to the number of positive Reviews for Astor Lodge View is based on 1 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 = 3
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 29 registered maximum number of service users is 5.8. 1 Positive Reviews ÷ 5.8 = 0.172
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 9 Feb 2023
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Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Job Title: Home Manager
Joined: 2017
Hello, my name is Kelly Angus and I am the Home Manager of Astor Court and Astor Lodge.
I began my career in care in 1996 as a Laundry Assistant before working my way up to become Deputy Manager and going on to commission a residential care unit. I left to train as a Registered General Nurse (RGN) and after I qualified in 2005 I worked in A&E before returning to care homes in 2008 as a home manager.
The thing that sets Astor Court and Lodge apart is our outstanding members of staff. Everyone here has a true passion for care and will go above and beyond to deliver excellent care to all of our residents, while also offering support to their loved ones.
You are always welcome to drop in for a chat over coffee and to sample life in our home. We provide activities seven days a week, menus to suit all tastes and preferences, plus person- centred residential, nursing and dementia care.
Visitors and families are always welcome at any time and we can offer advice on any aspect of care with no obligation. We look forward to meeting you.
