Westerton Care Home

116 Maxwell Avenue, Westerton, Bearsden, Glasgow G61 1HU
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9.7 58 Reviews
  • Westerton Care Home, Glasgow
Combining quality care and friendship with homely surroundings, Westerton Care Home works closely with residents and their families to create a comfortable environment where every need is catered for.

Situated on a quiet hillside suburb of Bearsden, Westerton Care Home is surrounded by landscaped gardens and enjoys views of Glasgow City. Internally, Westerton has been finished to the highest standard, and in addition to a library, cinema room and hairdressing salon, each of the ensuite rooms features its own TV and music system. For those who enjoy the outdoors, there are extensive gardening facilities, a greenhouse and even a nine hole putting green.

The experienced team at Westerton Care Home takes a holistic approach to care and they are proud to provide a comprehensive, personal service from the very first enquiry, creating a comfortable, safe environment that truly is a home-from-home.

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Care Provided by Westerton Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 106 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Asperger Syndrome
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Heather Lundie (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (106)
    • Single Rooms with ensuite Wet Room (106)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2012

Funding & Fees Guide for Westerton Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,550 – £1,550
    • Self-Funded Nursing Care £1,550 – £1,550
    • RESPITE Self-Funded Residential Care £1,550 – £1,550
    • RESPITE Self-Funded Nursing Care £1,550 – £1,550

  • The home provides an all inclusive provision, the fee includes, hairdressing, outings activities, use of the cafe and cinema, daily newspapers and more. Please talk to our team for more details on fees and what is included.
  • (these prices are only a guideline, please contact Westerton Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Underground parking available


Westerton Care Home Reviews (58)

Total of 58, showing 21-40
9.7

Westerton Care Home has a Review Score of 9.7 (9.693) out of 10, based on 25 reviews in the last 2 years. Over all time Westerton Care Home has 58 reviews.

Overall Experience

  • 48
  • 7
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Review from Susan F (Respite Resident) published on 26 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I came here with physical and mental health problems. All the staff have helped me with both problems. I feel much better and believe I can manage at home again. Thank you.

Reply from Heather Lundie, Home Manager at Westerton Care Home

Thank you for your positive comments and I will ensure they are shared with our staff team.


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Review from N P (Sister of Resident) published on 31 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My sister had only been in a few weeks and had settled in very well which was a concern to me. What I have seen so far has eased any concerns that I had about my sister going into care and the staff have been very helpful to me with any questions and forms to be completed.

Reply from Heather Lundie, Home Manager at Westerton Care Home

I am glad to hear how well your sister is settling into Westerton with support from the Team. Also a positive that you feel supported by the Staff Team I will ensure to advise the staff.


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Review from J H (Daughter of Resident) published on 30 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My 90-year-old mother reluctantly entered the Westerton care home for two weeks of respite care after a spell in hospital. I was very impressed with the facilities and with all my interactions with staff when I was organising her stay. She was not keen as she is very independent and lives on her own.
She came home after her stay looking very well and much stronger. Her experience was very positive and she said how lovely the food was, how nice all the staff were and that her room was lovely.
Although her stay was brief it was an unqualified success. I can’t thank all the staff enough for how welcoming they were on her arrival and for what they did for her during her two weeks.

Reply from Heather Lundie, Home Manager at Westerton Care Home

Thank you for your lovely comments. I am happy to hear your mum has had a positive experience. I will pass all comments on to the staff.


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Review from V H (Brother of Resident) published on 24 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would personally like to thank all the staff looking after my sister. They have definitely gone above and beyond with her care. The dedication the staff have shown reflects in her whole presentation and given our family such reassurance. It's wonderful to see my sister having a new lease of life.

Reply from Heather Lundie, Home Manager at Westerton Care Home

Thank you for your lovely feedback. I will share with the team and I am glad this has been a positive for your sister and for you as her family.


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Review from James R (Respite Resident) published on 20 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I had a great experience within Westerton Care Home, everyone was very kind and attentive for which many thanks. I have now returned home and I would absolutely return to Westerton in the future if my circumstances change but right now I am able to cope at home with home help. There were activities
in the home, however, I feel these could be better advertised, however, I did a couple of activities when I found out about them. I did have a lovely valentines lunch which was very good and well done, everyone seemed to enjoy and I enjoyed spending my time with my wife who is a permanent resident within the home. The staff were all very helpful, they spent time chatting to me daily and were all very kind.

Reply from Heather Lundie, Home Manager at Westerton Care Home

Thank you for your kind review, I will pass this on to staff and take on board your feedback.


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Review from Gerard M (Son of Resident) published on 2 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

I haven't got a bad word to say about the girls who looked after my mother, they were all very good.
On the other hand, the group's finance department leaves a lot to be desired.
Previously they had taken off two months' fees from my mother's account in error and it took weeks of emails and calls
to be reimbursed.
After the recent passing of my mother, they took over three months of ignored emails and what appeared to me to be delaying tactics to return funds owed to my mother's estate at a stressful time for all the family trying to gain some closure.
A total lack of care and empathy which is ironic regarding the name of the parent company.

Reply from Sarah Speirs, Regional Support Manager at Westerton Care Home

Good Morning, I am saddened to hear that the mix-up of the finance has deflected on the wonderful care experience your mum received. I am glad that we were able to resolve this and our finance team apologise profusely. I would be happy to discuss this as our company ensure at all times we deliver the best quality in each of our departments.


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Review from S J (Daughter of Resident) published on 7 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

I cannot praise the staff in Bute Unit highly enough. They were kind, efficient, knowledgeable and professional.
The disappointment in this home lies in the fabric of the establishment. It is insufficient to blame the pandemic for the lack of refurbishment and investment. When initially shown around,
the unpleasant smell in some areas was unacceptable.

Reply from Sarah Speirs, Regional Support Manager at Westerton Care Home

Good afternoon, I am sorry to hear you have experienced an unpleasant visit as this is not the standard we promote. The care home has undergone a major refurbishment and would invite you to come in and see the positive changes that have been made. All our staff deliver dignified care in every unit and I will pass your kind words on to Bute unit.


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Review from G B (Resident) published on 30 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I live in a unit called Lora and I have had the privilege to be cared for in a warm kind manner.
Lots of renovations have taken place and I have enjoyed all this. I have made lots of new friends and since I retired I failed to do this.

Reply from Sarah Speirs, Regional Support Manager at Westerton Care Home

Thank you much for your kind words, I will share this with the team on your unit. It is so pleasing to hear that you are enjoying living here.


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Review from D M (Friend of Resident) published on 29 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

At last a manager that really cares and has invested time in the care that is now being provided. The standards have increased, environment is beautifully decorated and now it's a place I would definitely recommend. Well done and thank you.

Reply from Sarah Speirs, Regional Support Manager at Westerton Care Home

Thank you for your very kind words, we are delighted you have seen the changes. I will pass your comments onto our team


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Review from Y M (Daughter of Resident) published on 21 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot fault Westerton Care Home in any way. The care and kindness of all staff is exemplary, to know Mum was being looked after and cared for so well was a great comfort to me. The facilities are clean, the bedrooms are light and spacious and there is always so much activity going on.

Reply from Sarah Speirs, Regional Support Manager at Westerton Care Home

Thank you so much for your kind words, I will share this with the team


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Review from I T (Resident) published on 21 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Happy living in the care home. Newly decorated and homely. The staff are nice - very happy.

Reply from Sarah Speirs, Regional Support Manager at Westerton Care Home

Thank you for your kind words, we are delighted you have chosen us to care for you.


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Review from Paul F (Son of Resident) published on 16 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The facilities at Westerton Care Home are good and the setting is nice but what makes the care home perfect for my mum and our family is the staff who we have found to be caring, engaging and compassionate. On that basis, we are very happy with the choice we made.

Reply from Alan Twigg, Regional Manager at Westerton Care Home

Thank you for your kind words and review and I am delighted that you are happy with Westerton Care Home. I will pass on your feedback to the team.


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Review from AnneMarie D (Daughter of Resident) published on 29 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This care home is beautiful. The staff are all very pleasant and help keep their residents' spirits up. My dad loves the food, his room and the group gatherings. They had an accordion player in on Friday, he was up dancing. My dad is a changed man since he went in there, can’t thank the staff enough.

Reply from Michelle Green, Home Manager at Westerton Care Home

Thank you for your kind words and feedback. I am delighted to hear you happy with the care home. We will provide this feedback to the team.


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Review from Martin M (Son of Resident) published on 16 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are always pleasant and helpful. Mum is treated with patience and respect.

Reply from Michelle Green, Home Manager at Westerton Care Home

Thank you so much for your kind review.
I will share this with the team.
Kindest regards,
Michelle


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Review from M D (Friend of Resident) published on 10 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

I am a friend of a lady admitted to the home who doesn't have any family. I live abroad. The policies of the home are erratic and some of their staff are not seeing the importance of providing human contact for such cases. I used to call our friend and normally someone would bring her a phone. Today
I was told there is a single handset and it can't be taken to her. It is mind-boggling why different policies are followed by different staff members but also how such an expensive facility would not have enough phones. Their website assures all rooms have phones. I explained I wanted to say goodbye because I travel 6 am next morning but this fell on deaf ears. Very disappointed especially because covid and isolation had a massive negative impact on the cognitive abilities and mental health of many elderly people who stay in care homes. One expects more consideration for supporting human contact than nurse was willing to grant.

Reply from Michelle Green, Home Manager at Westerton Care Home

Hello and thank you for your feedback. All rooms have phones lines installed and if required we can activate this line. I apologise that you were unable to speak with your friend on this occasion, we have invested in increasing the phone lines so that we can support calls and we have also invested in iPads for all units to facilitate video calls. If you would like to discuss this further please contact me at the home.


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Review from Ian A (Son of Resident) published on 10 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Not got much to say, I'm so glad I got my mum into Westerton Care Home. I couldn't ask for better care than my mum gets. Staff are so caring. Thanks so much, Westerton.

Reply from Michelle Green, Home Manager at Westerton Care Home

Thank you so much for your kind words. I will pass this on to the team, who will be delighted with the feedback.


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Review from Lynda B (Daughter of Resident) published on 5 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been in Westerton Care Home for over six months now. Initially, we were anxious about his transition however our whole experience has been extremely positive. Our initial contact and introduction were honest and helpful, we brought personal items from home for his room. The home itself
is split into units with familiar staff covering each unit. They took time to ask about likes, dislikes, interests and past hobbies. They made us relax and build trust.
Praise goes to all the staff working in Westerton during Covid, a very difficult time! They don’t provide care, they actually do care and take pride in their individual roles.
My father is in a place where he has said he feels safe, he loves the attention, visits to the cinema room and visits out into the community - including his pub lunch! We leave him knowing he is well looked after, he eats well. Overall, it’s been amazing and we cannot recommend his new home highly enough! Thank you all.

Reply from Michelle Green, Home Manager at Westerton Care Home

Thank you very much for your lovely review.
I will share this with our wonderful staff.
Many thanks
Michelle


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Review from R W (Son of Resident) published on 11 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Westerton Care Home is bright and welcoming with friendly staff. After moving around various locations, Mum settled well and quickly felt comfortable in her new surroundings. The facilities have been more limited due to Covid but Mum has enjoyed the pampering sessions in her room, having her hair done
and watching movies and concerts on the big screen. She has also enjoyed taking part in the communal activities both indoors and outdoors. Staff have been so friendly and attentive and happy to chat and help with adjustments such as pictures and shelves. Admin staff are also very helpful. The food always looks and smells delicious and we intend to take up the offer of having a lunch date in the care home with Mum soon. Her room is kept very clean and tidy with bedding changed regularly and it always looks fresh. Mum interacts well with staff and is comfortable with the other residents, she loves the view from the day room and has become more responsive since we started to visit more frequently.

Reply from Michelle Green, Home Manager at Westerton Care Home

Thank you very much for your kind words. I cannot wait to share this lovely review with all the team.


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Review from Eddie R (Brother of Resident) published on 23 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister arrived at Westerton in very poor health rendering her fully dependent 24/7. During her stay, I witnessed a hugely caring commitment delivered with sincere compassion and timeless patience. The Iona floor was always operating in a calm and confident manner which gave me great confidence and
comfort that Westerton was the place for my sister.

Reply from Michelle Green, Home Manager at Westerton Care Home

Thank you so much for your lovely review. I am so glad that you found comfort in the care that we provide.


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Review from Elizabeth S (Resident) published on 17 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I'm presently in a very large section with most residents very demented and physically disabled. I'm hoping to move to a smaller section where the residents are more alert and able to have a proper conversation in a few days.

Reply from Michelle Green, Home Manager at Westerton Care Home

So happy that you are now settled into the lovely Tiree Suite.
Kindest regards


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Current Review Score: 9.7 (9.693)

Overview of Review Score

The Review Score of 9.7 (9.693) out of 10 for Westerton Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 25 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.693 for Westerton Care Home is calculated as follows: ( (217 Excellents x 5) + (64 Goods x 4) + (10 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 293 Ratings = 4.693

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Westerton Care Home is based on 25 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 106 registered maximum number of service users is 21.2, which has been reached with 25 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Quality grades

Date:

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

View Latest Report

Bed Vacancies

6 Bed Vacancies

posted 04 Mar 2025

We have a limited number of vacancies in our home. Please do not hesitate to get in touch if you need any assistance in finding care and support for your loved one.


Awards / Recognitions (0)

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Meet the Team (12)

Alan

Alan Twigg - Adair

Job Title: Regional Director

Joined: 2021

I joined the Care Home in January of this year, I have worked in Health and Social Care since I qualified as a Nurse in 2010. During this time I have worked in a variety of care homes in several different roles and worked in Regional Roles for the past five years.


I graduated from the University of the West of Scotland in 2010 and have been nursing ever since.


I have a passion for caring for the elderly and have loved working in Care homes as my full Nursing Carer. It's an honour and privilege to work in the Social Care Sector.


Heather

Heather Lundie

Job Title: Home Manager

Joined: 2023

I have been a Registered Nurse since 2009 and my career has been within the Care Home industry since registered.
I have developed my career with a true passion to provide high-quality person-centred Care.


I have experience as a Unit Manager, Deputy Manager and most recently for the last 5 years Home Manager.


Lesley

Lesley

Job Title: Deputy Manager

Joined: 2023

I am a Registered General Nurse, and qualified in 2006, with over 5 years of Care Home experience working within Management roles, I am also a Dementia Specialist Nurse, and the Westerton champion.


Bryan

Bryan

Job Title: Clinical Service Manager

Joined: 2013

Registered nurse with over ten years of experience within the care home setting.


I am a highly motivated and dedicated nurse who is passionate regards care delivery.


Steven

Steven

Job Title: Unit Manager

Joined: 2018

I qualified in 1993 at Gartnavel Royal Hospital and worked for Bupa for 13.5 years.


I started at Westerton as a Staff Nurse and was promoted to a Unit Manager


Joy

Joy

Job Title: Unit Manager

Joined: 2021

I qualified as a Nurse from Glasgow Caledonian University in 2017.


I have worked in healthcare for 10 years, ranging from Home Care, Hospitals, Theatre and ICU.


I love getting to know Residents and making them feel at home.


Eilidh

Eilidh

Job Title: Unit Manager

Joined: 2024

I have worked in the healthcare sector for 8 years.


I worked out in the community until I Qualified as an RNA in 2019, and I joined the NHS.


I joined the Westerton team in December 2024.


Louise

Louise

Job Title: Non Clinical Unit Manager

Joined: 2015

I have been here at Westerton since 2015.


I first come here as a Care Assistant before progressing to a Senior Carer, a Team Leader and most recently a Non-Clinical Unit Manager.


I love my job, and I love to care.


Marie

Marie

Job Title: Recreation Team Leader

Joined: 2020

I have been a Recreation Co Ordinator for Westerton since joining the team.
I love what I do, and the difference Activities makes to the residents day to day.
I became the Recreation Team Leader, in February 2025.


James

James

Job Title: Maintenance Officer

Joined: 2025

I have worked in Maintenance across Care homes, NHS and Student accommodation for over 20 years.


Lisa

Lisa

Job Title: Housekeeper

Joined: 2019

I have been a Domestic within Care Homes since 2017. I joined the Westerton team in 2019 and was promoted to Housekeeper in 2023. It's a great team to work with and a lovely care home.


I enjoy the interaction with Residents and take great pride in my work.


Margaret

Margaret

Job Title: Laundry Supervisor

Joined: 2014

Mags is the Laundry Supervisor at Westerton Care Home.