Westerton Care Home

116 Maxwell Avenue, Westerton, Bearsden, Glasgow G61 1HU
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9.7 58 Reviews
  • Westerton Care Home, Glasgow
Combining quality care and friendship with homely surroundings, Westerton Care Home works closely with residents and their families to create a comfortable environment where every need is catered for.

Situated on a quiet hillside suburb of Bearsden, Westerton Care Home is surrounded by landscaped gardens and enjoys views of Glasgow City. Internally, Westerton has been finished to the highest standard, and in addition to a library, cinema room and hairdressing salon, each of the ensuite rooms features its own TV and music system. For those who enjoy the outdoors, there are extensive gardening facilities, a greenhouse and even a nine hole putting green.

The experienced team at Westerton Care Home takes a holistic approach to care and they are proud to provide a comprehensive, personal service from the very first enquiry, creating a comfortable, safe environment that truly is a home-from-home.

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Care Provided by Westerton Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 106 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Asperger Syndrome
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Heather Lundie (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (106)
    • Single Rooms with ensuite Wet Room (106)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2012

Funding & Fees Guide for Westerton Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,550 – £1,550
    • Self-Funded Nursing Care £1,550 – £1,550
    • RESPITE Self-Funded Residential Care £1,550 – £1,550
    • RESPITE Self-Funded Nursing Care £1,550 – £1,550

  • The home provides an all inclusive provision, the fee includes, hairdressing, outings activities, use of the cafe and cinema, daily newspapers and more. Please talk to our team for more details on fees and what is included.
  • (these prices are only a guideline, please contact Westerton Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Underground parking available


Westerton Care Home Reviews (58)

Total of 58, showing 41-58
9.7

Westerton Care Home has a Review Score of 9.7 (9.693) out of 10, based on 25 reviews in the last 2 years. Over all time Westerton Care Home has 58 reviews.

Overall Experience

  • 48
  • 7
  • 1
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  • 1

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Review from Yvonne M (Daughter of Resident) published on 14 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly staff who have a lot of time for each resident. Lots of activities available for
residents. Everyone finding things really difficult and tough at the moment, due to the covid restrictions and staff are very strict, making sure everyone is covid free.

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Review from G B (Son of Resident) published on 14 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has been living at Westerton for nearly two years now and her care has been very good. We are kept informed of any changes to her physical and mental wellbeing and the staff dealing with Mum are professional and friendly, always looking out for her and attending to her needs.

Reply from Michelle Green, Home Manager at Westerton Care Home

Thank you very much for your kind words. Kindest regards, Michelle Green. Home Manager.


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Review from James B (Husband of Resident) published on 14 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

On my visits and when calling, I had a very good experience. Staff have been excellent.

Reply from Michelle Green, Home Manager at Westerton Care Home

Great to hear that Mr Baxter. Thank you so much for your kind review. Kind regards, Michelle Green. Home Manager.


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Review from Paul O (Son of Resident) published on 20 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As a family, we cannot praise or thank Westerton and all the lovely staff there enough. I hope they read the reviews too and not just families looking to place their loved ones somewhere safe and special. We've certainly found somewhere amazing for mum, she tells the staff she loves them and she means
it. She is happier than we've seen her in years and spends her days laughing, dancing, drinking tea, eating cakes, going to the cafe, the theatre and the cinema - all in-house at Westerton. I'm sure the staff there sometimes forget what an amazing job they do and the difference they all make. It's great to visit and meet them and hear them all laughing and joking, making a visit special. Westerton have given Mum a whole new lease of life and shake up perceptions of what a care home can be. I wouldn't hesitate to recommend it - my sister has worked in the care sector all her life (mum did too) and it's a really top class place to live and dance the slosh at 8.30am (if you want).

Reply from Michelle Green, Home Manager at Westerton Care Home

Thank you so much for your kind review. I am very proud to say that sharing your review with the team today brought lots of smiles (and tears). On behalf of all the staff at Westerton Thank you very much for all your kind words. Kindest regards, Michelle Green, Home Manager.


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Review from Colin S (Son of Resident) published on 18 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care home staff, from the office through to medical team leaders carers to cleaners; all contributed to making my mum feel at home, safe and happy, especially during these difficult times. They have completely reassured me and helped me cope with the difficulties this pandemic has brought. Thank
you.

Reply from Julie Thompson, General Manager at Westerton Care Home

Thank you so much for your very kind words. We are delighted that you are happy with your mum's care and that the staff have made this transition as easy as possible. I will pass your comments on to our team who will be delighted with the feedback. Thank you again, and stay safe and well.


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Review from N L (Resident) published on 1 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Feel safe in the hands of Westerton. I came in for three weeks respite but that was four and a half years ago! I have full mental abilities and only recently after a very bad fall, only then voluntarily decided to give taking control of my own medication.
No place is perfect but as a recipient of Westerton
Care I am satisfied anyway as going on for 96, I am as content as anyone of that age can be. Also plenty of good humour and back-chat!

Reply from Julie Thompson, General Manager at Westerton Care Home

Dearest, We are so happy that you are part of our family!!! We love having you here and you make us laugh every day, even on the darkest of days! You are a real gem!! Julie.


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Review from David C (Son of Resident) published on 27 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been very pleased with the overall level of care being provided for my mother, who has been a resident at Westerton for the past year and a half. The home is bright and modern and with nice open outlooks. The staff are attentive and enthusiastic, and the atmosphere created is of a busy and active
house, but with a relaxed and friendly manner.

Reply from Julie Thompson, General Manager at Westerton Care Home

Thank you for your valued feedback and your kind words. Mum plays a very active role in keeping the home bustling with her bright and cheery outlook! We are missing all of our families, and we look forward to welcoming you back into the home soon. Take care and stay safe.


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Review from William C (Husband of Resident) published on 8 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife of sixty-nine years has been a resident for almost two years and is the most precious person to me in all the world. I phone each morning at 0530 and once again during the day. In addition, I also send her a letter each week. I find the latest restriction to my past visits to be very hard to
bear and are at best bittersweet at the lack of contact. However, I live with the knowledge she is safe from this virus. I receive nothing but courtesy from the staff both from those in charge and the carers. My letters are read to her, sometimes more than once, with unfailing respect and although her memory is unable to remember what has been read to her she knows I am thinking of her and she gets comfort from that. I can honestly say I have no qualms about her treatment and the dignity she receives from all in the Home. I look forward to the day when we can once again visit and have contact with our loved ones.

Reply from Julie Thompson, General Manager at Westerton Care Home

Thank you very much for your kind words. Your wife is a huge part of our family here, and we love having the opportunity to look after her. We too, miss you coming to the home, and we look forward to seeing you again, hopefully very soon. But for now, take care and stay safe.


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Review from Maureen L (Daughter of Resident) published on 7 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Professional, caring and well organised. Cheerful staff, well trained. Very resident-centred. Many service improvements have been initiated, all of which have added a further level of confidence to an already good standard of care. Pleasant, personalised rooms and staff are quick to offer additional
"Tweaks" to improve homeliness for each resident.

Reply from Julie Thompson, General Manager at Westerton Care Home

Dear Maureen, thank you so much for your review and your fantastic feedback, which I will pass on to the team. We love making this house a home, and helping each of our wonderful residents to settle in. Your mum is a huge part of our family, as are you, and we miss seeing you. We are so looking forward to welcoming you back in soon! But, for now, take care and stay safe. Julie.


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Review from John B (Son of Resident) published on 7 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I've been very happy for my Mum to be at Westerton and, more importantly, my Mum appears very content. Without exception the carers and staff are excellent. Although my Mum has (physical) speaking and hearing difficulties, she has a good relationship with everyone.

Reply from Julie Thompson, General Manager at Westerton Care Home

Dear John, thank you for your feedback and I am delighted that you hold our staff in such high esteem. We love what we do here and both you and your mum are a big part of our family. We are looking forward to welcoming you back into our home again soon, but for now, please stay safe and take care. Julie.


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Review from S F (Daughter of Resident) published on 7 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been looked after very well since she has been in the home, there are times when things don't run perfectly, however she receives round the clock care as and when she needs it. The staff are excellent - there are times when staff changes can cause concern for my mum as changes affect her,
but these are kept to a minimum. The home itself is well managed and kept to a high standard. Most importantly they listen when I have any concerns.

Reply from Julie Thompson, General Manager at Westerton Care Home

Thank you so much for your feedback. I am really pleased to hear that you are happy with the care that your mum receives here, and we are thrilled to be able to provide her with the care she needs. We know we don't get it right all the time, but we take comfort in the knowledge that you can speak to us to let us know, and we will always rectify it as soon as we can. We are lucky to have you as part of our extended family here at the home, and we look forward to the time when we can welcome you indoors again to visit Mum, and us of course as we miss you! For now though, stay safe and take care. Julie.


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Review from Graham L (Husband of Resident) published on 7 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has now been in Westerton Care Home for three years and I have the highest regard for the care she has received all that time. She suffers from dementia and total immobility from arthritis following hip replacements in the late 90s, so she has to be fed (on mashed food) and she is difficult
to move but staff have always shown great care and gentleness. Their reward is often a smile or a rare word of gratitude. Staff have changed over that period but always seem to be well supervised and ready to contact me if some slight treatment is needed.

Reply from Julie Thompson, General Manager at Westerton Care Home

Hi Graham, thank you so much for your feedback. I am absolutely delighted that you speak so highly of our staff here, and it is our privilege to look after your wife and to also have you as part of our wider Westerton Family. We look forward to welcoming you back into our home soon. For now, take care and stay safe. Julie.


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Review from Brian H (Son of Resident) published on 27 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Despite all the difficulties of running a care home - especially during the past few months - Westerton Care Home staff have kept my mother safe, healthy, comfortable and content. There’s a relaxed and informal atmosphere in the home; it’s not at all institutional. The staff are friendly and do their
jobs extraordinarily well.

Reply from Julie Thompson, General Manager at Westerton Care Home

Hi Brian, thank you for your kind words. The team have worked exceptionally hard over the past few months and I am so delighted that you continue to be happy with the care we provide to your mum. We look forward to welcoming you back into the home as soon as we can. Julie.


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Review from Elizabeth M (Wife of Resident) published on 27 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I was very opposed to my husband going into Argyle Unit. He had been 10 months in 3 different hospitals and was in an extremely poor physical condition. I think I was too close to fully appreciate the true level of his mental deterioration. The person who assessed him was absolutely right and I soon
came to realise that Argyle was the correct placement. Due to the level of care received, my husband has put on some much-needed weight and was with encouragement, beginning to engage slightly. He was even heard laughing. However, I do appreciate that he has regressed somewhat but hopefully, he may improve in more normal circumstances, but I am very realistic and know there will be no miracle fix. The staff in Argyle have my utmost appreciation and gratitude. As a family, we were always made to feel very welcomed and supported. Indeed, given my husband's lack of communication, visiting on my own has been extremely difficult without the Argyle staff.

Reply from Julie Thompson, General Manager at Westerton Care Home

Thank you for your kind words and your appreciation of our staff in the Argyll unit. I am delighted that you are pleased with the care your husband is receiving and I will make sure that your comments are passed on to the team. We look forward to welcoming you back to our home soon. Take care and stay safe. Julie


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Review from M L (Son of Resident) published on 24 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad was very well looked after by the staff, who were very caring and treated him with dignity. We as a family new that he was safe, warm and well cared for.

Reply from Julie Thompson, General Manager at Westerton Care Home

Thank you for your review and your very kind words. I will pass these on to our staff team. Take care and stay safe.


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Review from Brian T (Son of Resident) published on 20 November 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My 94-year-old mother was admitted to Westerton for palliative care in mid-September until she passed away in early November. She received fantastic care from everyone at Westerton. These are people who do their job because they love it and it shows in everything they do. Although my mother was unable
to use them, there is a range of facilities there with lounges, family rooms, a sensory room, hairdresser, a cinema and a cafe as well as covered car parking. Mum had a lovely spacious room with a view across the canal to Glasgow.
Special thanks to the staff for their compassion towards not only my mum, but her family, especially on her passing away. Mum was always treated with great respect and dignity throughout her stay and for that, we are extremely grateful.

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Review from Alison L (Daughter of Resident) published on 13 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother lived for 6 years in the home and during my visits, I was impressed by the kindness, patience and professionalism of the staff.
The rooms (and my mother) were clean and smart and I cannot fault the running of the home as far as cleanliness, activities, facilities are concerned.
And it was
personal touches of the staff that most impressed me.
They indulged my Mum's idiosyncrasies, her love of routine and allowed her as much independence as safety allowed.
She was supported with dignity when she died this month aged 96. The family was also supported throughout.

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Review from M M (Wife of Resident) published on 9 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent in every way.

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Current Review Score: 9.7 (9.693)

Overview of Review Score

The Review Score of 9.7 (9.693) out of 10 for Westerton Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 25 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.693 for Westerton Care Home is calculated as follows: ( (217 Excellents x 5) + (64 Goods x 4) + (10 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 293 Ratings = 4.693

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Westerton Care Home is based on 25 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 106 registered maximum number of service users is 21.2, which has been reached with 25 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Quality grades

Date:

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

View Latest Report

Bed Vacancies

6 Bed Vacancies

posted 04 Mar 2025

We have a limited number of vacancies in our home. Please do not hesitate to get in touch if you need any assistance in finding care and support for your loved one.


Awards / Recognitions (0)

There are currently no awards/recognitions posted yet for Westerton Care Home

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Meet the Team (12)

Alan

Alan Twigg - Adair

Job Title: Regional Director

Joined: 2021

I joined the Care Home in January of this year, I have worked in Health and Social Care since I qualified as a Nurse in 2010. During this time I have worked in a variety of care homes in several different roles and worked in Regional Roles for the past five years.


I graduated from the University of the West of Scotland in 2010 and have been nursing ever since.


I have a passion for caring for the elderly and have loved working in Care homes as my full Nursing Carer. It's an honour and privilege to work in the Social Care Sector.


Heather

Heather Lundie

Job Title: Home Manager

Joined: 2023

I have been a Registered Nurse since 2009 and my career has been within the Care Home industry since registered.
I have developed my career with a true passion to provide high-quality person-centred Care.


I have experience as a Unit Manager, Deputy Manager and most recently for the last 5 years Home Manager.


Lesley

Lesley

Job Title: Deputy Manager

Joined: 2023

I am a Registered General Nurse, and qualified in 2006, with over 5 years of Care Home experience working within Management roles, I am also a Dementia Specialist Nurse, and the Westerton champion.


Bryan

Bryan

Job Title: Clinical Service Manager

Joined: 2013

Registered nurse with over ten years of experience within the care home setting.


I am a highly motivated and dedicated nurse who is passionate regards care delivery.


Steven

Steven

Job Title: Unit Manager

Joined: 2018

I qualified in 1993 at Gartnavel Royal Hospital and worked for Bupa for 13.5 years.


I started at Westerton as a Staff Nurse and was promoted to a Unit Manager


Joy

Joy

Job Title: Unit Manager

Joined: 2021

I qualified as a Nurse from Glasgow Caledonian University in 2017.


I have worked in healthcare for 10 years, ranging from Home Care, Hospitals, Theatre and ICU.


I love getting to know Residents and making them feel at home.


Eilidh

Eilidh

Job Title: Unit Manager

Joined: 2024

I have worked in the healthcare sector for 8 years.


I worked out in the community until I Qualified as an RNA in 2019, and I joined the NHS.


I joined the Westerton team in December 2024.


Louise

Louise

Job Title: Non Clinical Unit Manager

Joined: 2015

I have been here at Westerton since 2015.


I first come here as a Care Assistant before progressing to a Senior Carer, a Team Leader and most recently a Non-Clinical Unit Manager.


I love my job, and I love to care.


Marie

Marie

Job Title: Recreation Team Leader

Joined: 2020

I have been a Recreation Co Ordinator for Westerton since joining the team.
I love what I do, and the difference Activities makes to the residents day to day.
I became the Recreation Team Leader, in February 2025.


James

James

Job Title: Maintenance Officer

Joined: 2025

I have worked in Maintenance across Care homes, NHS and Student accommodation for over 20 years.


Lisa

Lisa

Job Title: Housekeeper

Joined: 2019

I have been a Domestic within Care Homes since 2017. I joined the Westerton team in 2019 and was promoted to Housekeeper in 2023. It's a great team to work with and a lovely care home.


I enjoy the interaction with Residents and take great pride in my work.


Margaret

Margaret

Job Title: Laundry Supervisor

Joined: 2014

Mags is the Laundry Supervisor at Westerton Care Home.