Ivy Grove

71 Hatch Lane, Chingford, London E4 6LP
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9.9 58 Reviews
  • Ivy Grove, London
Ivy Grove in Chingford is a luxurious care home that offers the ideal setting for personalised care of the highest standard. The dedicated team provides residential and dementia care on a permanent or short-term basis.

The home boasts a stunning collection of en-suite bedrooms as well as excellent shared facilities for residents to enjoy including stylish lounges, a welcoming café and a hair and beauty salon. The landscaped garden is a beautiful space for peaceful relaxation.

The team takes pride in living up to the excellent reputation they have built within the local community, and the General Manager and senior team are always keeping up-to-date with the latest training and knowledge to ensure residents always receive the best care.

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Care Provided by Ivy Grove

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 46 Service Users
  • Privately Owned
  • Care Offered
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • Palliative Care

Good to Know

  • Person in charge
  • Jacob Mante (General Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (46)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (45)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Ivy Grove

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,680
    • Self-Funded Residential Dementia Care from £1,780

  • Respite stays are subject to a 20% uplift on the prices shown above. Fees are subject to a pre-admission
    needs assessment which is required to fully understand the level of care and support required by each
    individual. Premium rooms normally require an additional charge.


    What’s included?
    • All care and support including a monthly review of care plans
    • All meals, snacks and drinks freshly prepared every day by our chef
    • In-house café with homemade cakes, and a variety of speciality teas and coffees
    • Access to landscaped gardens
    • Activities and lifestyle programme
    • All utilities and other accommodation costs
    • Housekeeping and laundry services
    • WiFi internet access


    Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
    appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
    medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
    other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
    an agreed hourly charge for this service.
  • (these prices are only a guideline, please contact Ivy Grove to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

Ivy Grove Reviews (58)

Total of 58, showing 41-58
9.9

Ivy Grove has a Review Score of 9.9 (9.935) out of 10, based on 13 reviews in the last 2 years. Over all time Ivy Grove has 58 reviews.

Overall Experience

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  • 10
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Date Published

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Review from Ann S (Daughter of Resident) published on 30 April 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When Mum became unable to care for herself, we, as a family, took the difficult decision to find a suitable care establishment for her. As soon as we visited Gracewell we knew this would be her 'home from home' and I am pleased to say that she lived there very happily for fifteen months until her recent
death.
From day one, the staff were welcoming, caring and totally professional. Mum settled immediately and blossomed with the delicious and nutritious meals, fun activities and outings and the loving and devoted care of all staff.
Whenever we visited we also received a warm welcome and on several occasions, we enjoyed lunch with Mum in the bistro. Nothing was too much trouble. Latterly, as mum's health declined, she was treated with respect and dignity and we are so grateful for all the loving care she received. Thank you all.

Reply from Marketing, Marketing at Ivy Grove

Firstly, please accept our sincere condolences for your recent loss and thank you for taking the time to share your experience of Gracewell of Chingford – particularly at such a difficult time.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.


The Gracewell of Chingford Team.


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Review from Lorna G (Daughter of Resident) published on 24 April 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum lived at Gracewell of Chingford from December 2016 until her recent death. She was reluctant to move from her home of 67 years, but it was not possible for her to remain living independently. From the very moment she moved into Gracewell she was treated with dignity, respect and kindness from a
wonderful team. As a result, she blossomed and became quite a character. Gracewell became her home and I was always welcomed so warmly, at any time I visited. Nothing was too much trouble and Mum really enjoyed all her lovely meals, taking part in the activities, as well as trips out. Gracewell exudes a warm and loving atmosphere, and I cannot praise everyone, from the housekeeping staff to the catering team, the professional carers and the management team, highly enough. In the end, Mum wanted to stay in her own bed, in her own room, The team made that possible, caring for her until the very last moment. Thank you all so much, I will never forget what a difference you made to us.

Reply from Marketing, Marketing at Ivy Grove

Firstly, please accept our sincere condolences for your recent loss and thank you for taking the time to share your experience of Gracewell of Chingford – particularly at such a difficult time.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their family's lives.
The Gracewell of Chingford Team


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Review from Ann R (Daughter of Resident) published on 24 April 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I am more than satisfied with the level of care mum is receiving.


Concerns relate to ....her clothes being 'stuffed into her drawers, despite me labelling each drawer it is ignored, pyjamas particularly are scrunched up. Mum never lived like this at home and I feel it in a small way her dignity is

not considered.


It is good that the front lounge is being used but I do despair when I visit that on quite a few occasions staff sit at one end chatting amongst themselves and residents look abandoned...staff do respond to the residents but could this not be improved?


Table clothes are quite often stained and an absence of condiments. Could Gracewell consider getting some pretty PVC tablecloths which can be wiped clean after each meal with paper serviettes available on the table? Lots of residents drop their food, ruin their clothes and look a mess.


The fruit salads are hard and lack variety.


I wish mum could be encouraged to go to the Bistro every day, I do not believe the above would be costly.


Reply from Marketing, Marketing at Ivy Grove

Thank you for taking the time to share your experience of Gracewell of Chingford.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their family's lives. Therefore, I’ve passed your feedback on to the rest of the team, so we can look into addressing these issues. In the meantime, please feel free to contact the Home manager if you would like to discuss this in further detail.
The Gracewell of Chingford Team


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Review from Eva G (Daughter of Resident) published on 24 April 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall good. Low level of staff presence at weekends is a cause for concern both for safety reasons and for resident needs.

Reply from Marketing, Marketing at Ivy Grove

Thank you for taking the time to share your experience of Gracewell of Chingford.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their family's lives. Therefore, I’ve passed your feedback on to the rest of the team, so we can look into addressing this issue. In the meantime, please feel free to contact the Home manager if you would like to discuss this in further detail.
The Gracewell of Chingford Team


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Review from Elisabeth A (Sister of Resident) published on 24 April 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Over all the service is very good. Resident seem happy and staff know them well and seem to have a good rapport with each one.

Reply from Marketing, Marketing at Ivy Grove

Thank you for taking the time to share your experience of Gracewell of Chingford.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their family's lives.
The Gracewell of Chingford Team


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Review from Jo F (Daughter of Resident) published on 24 April 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I would like to see further training in dementia care for all carers as it is a very large area of study and understanding. Also, more support needed for carers at weekends. However, all staff work tirelessly to provide the best care for all residents and provide excellent family support.

Reply from Marketing, Marketing at Ivy Grove

Thank you for taking the time to share your experience of Gracewell of Chingford.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their family's lives. Therefore, I’ve passed your feedback on to the rest of the team, so we can look into addressing these issues. In the meantime, please feel free to contact the Home manager if you would like to discuss this in further detail.
The Gracewell of Chingford Team


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Review from Linda W (Daughter of Resident) published on 19 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff are very helpful, kind and considerate.
I would very much recommend the care home for the kindness shown towards residents and their families.

Reply from Lewis Sluman, Digital Marketing Executive at Ivy Grove

Thank you for taking the time to share your experience of Gracewell of Chingford.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Chingford Team


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Review from Frank M (Son of Resident) published on 9 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Every time I visit I find my mum happy and well cared for in all ways. The staff are all nice people and I cannot thank them too much. The home is very clean, tidy and nothing is too much to do. Looking at your rating on the notice board, I think it was too low and should be 10 out of 10. All homes
should be run to this standard in my view and my thanks to all at Chingford for what they do for mum.

Reply from Lewis Sluman, Digital Marketing Executive at Ivy Grove

Thank you for taking the time to share your experience of Gracewell of Chingford.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Chingford Team


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Review from M D (Friend of Resident) published on 28 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our friend moved into Gracewell of Chingford four weeks ago. Staff made her very welcome. All very kind and positive, we have had an excellent lunch with her in the bistro. Staff showed us photographs taken on the outings she has been on. Many in such a short period of time and she has obviously really
enjoyed them. She seems to be eating well and looks happy.

Reply from UK Marketing, Marketing Assistant at Ivy Grove

Thank you for taking the time to share your experience of Gracewell of Chindford.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Chingford Team


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Review from Emma D (Granddaughter of Resident) published on 13 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very friendly and professional. They really help my nan and have good hearts as it is a very hard job.
The home is clean and all the residents seem very happy.

Reply from UK Marketing, Marketing Assistant at Ivy Grove

Thank you for taking the time to share your experience of Gracewell of Chingford.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Chingford Team


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Review from C M (Daughter of Resident) published on 31 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I think that everyone struggles with the decision to move a loved one into residential care and we often think we are doing the right thing by trying to keep them in their own home for as long as possible. Now my only wish is that I had moved my mum, who has Alzheimers, here earlier. Every time I leave,
I almost cry with happiness about the fact that she is so happy, relaxed and well cared for by brilliant staff in lovely surroundings. At home, on her own (but with live-in carers) she was often stressed, agitated and deeply unhappy. While I know she still has moments of extreme agitation (as that's the nature of the disease sadly), I know these incidents are managed with professionalism and compassion. I recommend Gracewells to anyone trying to do the best thing for a loved one with Alzheimers.

Reply from UK Marketing, Marketing Assistant at Ivy Grove

Thank you for taking the time to share your experience of Gracewell of Chingford.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Chingford Team


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Review from Andrew R (Son of Resident) published on 27 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is being looked after very well at Gracewell's. The staff are very caring and always helpful and polite.

Reply from UK Marketing, Marketing Assistant at Ivy Grove

Thank you for taking the time to share your experience of Gracewell of Chingford.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Chingford Team


Facilities

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Staff

Activities

Management

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Review from Maureen R (Daughter of Resident) published on 27 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very friendly and helpful. My father has settled well.

Reply from UK Marketing, Marketing Assistant at Ivy Grove

Thank you for taking the time to share your experience of Gracewell of Chingford.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Chingford Team


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Care / Support

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Treated with Dignity

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Review from Peter W (Son of Resident) published on 24 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my mother moved to Gracewell, we have met and become friends with a wonderful and caring team of staff. The welcoming and support given to immediate family and visiting relatives on every visit confirms the decision to take my mother into the Gracewell team to be the right one. The receptionist,
hospitality manager and activities coordinator create full enjoyment for my mother. Long may my mother be supported by such wonderful staff

Reply from UK Marketing, Marketing Assistant at Ivy Grove

Thank you for taking the time to share your experience of Gracewell of Chingford.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Chingford Team


Facilities

Care / Support

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Treated with Dignity

Food & Drink

Staff

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Review from A M (Daughter of Resident) published on 24 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother lived in Gracewell for nearly 4 years until her very recent death. Everything at Gracewell is very high quality indeed but it is the attitude and skills of the care staff which make this place very special. They really get to know and care about the residents and ensure that all their needs
are met. My mother had very advanced Alzheimers but was treated with dignity and gentleness. When mum died, the staff were all very supportive of the family and we regard them as family.

Reply from UK Marketing, Marketing Assistant at Ivy Grove

Firstly, please accept our sincere condolences for your recent loss and thank you for taking the time to share your experience of Gracewell of Chingford – particularly at such a difficult time.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Chingford Team


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Staff

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Review from Sarah C (Daughter of Resident) published on 24 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Satisfied with my father's care, has greatly improved over the last 6 months.

Reply from UK Marketing, Marketing Assistant at Ivy Grove

Thank you for taking the time to share your experience of Gracewell of Chingford.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Chingford Team


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Review from B C (Friend of Resident) published on 7 February 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Disappointed that the mini bus has been sold and not replaced, disappointed that residents will now have to pay for their own taxis if they wish to go out socially.
Disturbed that lighting on the top floor has not been repaired after 6 weeks.
Unhappy that my resident's radiators have not worked for
some weeks during this cold spell of weather, despite being reported more that once in the maintenance book.
Surprised that the excellent long term cook has been removed and replaced by a relative.
Individual carers and deputy managers are very good.

Reply from UK Marketing, Marketing Assistant at Ivy Grove

Thank you for taking the time to review Gracewell of Chingford.
Your feedback is important to us, as is the care and well-being of all of our residents. We would like to understand your concerns further and would be grateful if you could please speak with our Home Manager so that we can explore your concerns fully.
The Gracewell of Chingford Team


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Review from Graham F (Son of Resident) published on 23 December 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is run for the resident's comfort and pleasure, treating them as senior citizens who appreciate the good things in life. The residents are largely left to choose what they want to do when and where they want to do it and are supported in doing it by some very kind and helpful staff. The residence
is kept clean and tidy without being overdone and not too regimented. My mother is very happy and comfortable, requires very little help, but very much appreciated the security and knowledge that if she needs help it is always in hand.

Reply from UK Marketing, Marketing Assistant at Ivy Grove

Thank you for taking the time to share your experience of Gracewell of Chingford.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Chingford Team


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Care / Support

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Treated with Dignity

Food & Drink

Staff

Activities

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Current Review Score: 9.9 (9.935)

Overview of Review Score

The Review Score of 9.9 (9.935) out of 10 for Ivy Grove is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.935 for Ivy Grove is calculated as follows: ( (147 Excellents x 5) + (4 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 154 Ratings = 4.935

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Ivy Grove is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 46 registered maximum number of service users is 9.2, which has been reached with 13 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 20 Jan 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (93)

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Meet the Team (1)

Jacob

Jacob Mante

Job Title: General Manager

I share Care UK’s ethos, and I am proud to be a part of the Ivy Grove family.


My experience working as a General Manager at Ivy Grove has been very fulfilling. I work closely with my team to deliver high-quality care and a person-centred lifestyle to all of our residents at the home.


I hold a graduate diploma in law, and I am proud to have achieved a 1st class degree in nursing. In this role, it is important to have good interpersonal skills, and empathy, and to be transparent in everything that I do. My favourite part of the day is when I start in the morning and interact with my team and the residents—it’s always nice to see smiles on the residents' faces at the start of the day.


Outside of work, I play football, tennis, and rugby with my friends. I also look forward to spending time with my children and being a part of the activities that they are in. I am always proud to see their achievements, be they big or small.