Review from C B (Son-in-law of Resident) published on 23 August 2022
Submitted via Postal Card • Report

Overall Experience

My wonderful mother-in-law was cared for by the terrific staff at Edgehill until she died on 21st May. All of the caring staff and management of the home were helpful, efficient, and constantly kind-hearted. There was genuine warmth and compassion towards her, my wife, and myself. I can't speak more

highly of Edgehill. This is how care homes should be run.

Reply from Lisa Edwards, Manager at Edgehill Care Home

Thank you so much for your 5* review of the home. It's great that your experience was one where you could see true warmth and compassion. As a team that is what we all strive for. we are truly glad that we succeeded in this. Kind regards.

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Review from Jane C (Daughter of Resident) published on 17 August 2022
Submitted via Postal Card • Report

Overall Experience

The care home is friendly but my mum at 90 is bedridden. A dementia resident came into her room and took off with her £300 glasses which she was left not only helpless but little eye-sight. We begged to get her overgrown hair and nails cut. We know it's difficult for staff but it is our mum. Food she

can barely chew. She should have soft food. It falls on deaf ears.

Reply from Lisa Edwards, Manager at Edgehill Care Home

Thank you for taking the time to leave us a review. I am sorry to hear that you feel that standards are below our usual and not fully meeting your Mum's needs and or expectations. I would like to arrange to meet with you so that we can discuss in person and put a plan of care in place which is agreed by all involved and achievable. I will be in touch soon. Kind regards.

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Review from Donna B (Daughter of Resident) published on 27 July 2022
Submitted via Postal Card • Report

Overall Experience

Absolutely exceptional care, consideration, sensitivity, kindness, compassion, and dignity afforded to my mother and myself, and my husband throughout Mum's stay at Edgehill. During the last weeks of Mum's life, the staff and managers gave Mum the very best care and made it possible for me and my husband

to be with her 24/7 with a reclining chair and a bed in Mum's room so one or other of us could sleep overnight. We truly felt part of a loving 'family' within Edgehill, and because of all the staff and managers, my Mum's death was as pain-free, dignified, and gentle as possible with me holding her. Edgehill has an exceptional standard of care, a loving compassionate ethos, and nothing could have been better for my Mum. I wouldn't have wanted her to be anywhere else.

Reply from Lisa Edwards, Manager at Edgehill Care Home

Thank you Donna for such a wonderful review of the home. It's amazing to hear such feedback from someone who on a regular basis spent 24 hours a day with us. Thank you for the opportunity to look after your Mum. Please don't be a stranger, you are welcome to come and visit the home any time you wish. Kind regards.

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Review from M S (Sister of Resident) published on 14 June 2022
Submitted via Postal Card • Report

Overall Experience

Extremely efficient and very caring and understanding. Great feeling in the home.

Reply from Lisa Edwards, Manager at Edgehill Care Home

Thank you for taking the time to leave us such a positive review. I am glad that our ethos shows through to others.

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Review from Michael M (Son of Resident) published on 16 December 2021
Submitted via Postal Card • Report

Overall Experience

Very friendly staff. Attentive and polite. The home is clean, bright, and spacious.

Reply from Lisa Edwards, Manager at Edgehill Care Home

Thank you for taking the time to review our care home. I am pleased that your experience of the home is of a positive nature.

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Review from L A (Granddaughter of Resident) published on 14 December 2021
Submitted via Postal Card • Report

Overall Experience

Clean and tidy home with amazing staff that are always so helpful and really friendly. Feels really safe to have my nan live here.

Reply from Lisa Edwards, Manager at Edgehill Care Home

We are happy that you feel reassured by Nan's safety. It's great that you have been able to visit and keep in touch in various ways.

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Review from K M (Daughter of Resident) published on 14 December 2021
Submitted via Postal Card • Report

Overall Experience

Mum is very happy and settled at Edge Hill. She is treated with dignity and respect and is happy.

Reply from Lisa Edwards, Manager at Edgehill Care Home

Thank you very much for taking the time to review our Care Home. We love having Mum here.

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Review from B G (Stepson of Resident) published on 3 December 2021
Submitted via Postal Card • Report

Overall Experience

As soon as we arrived the staff made us very welcome and were friendly. The home is very clean.

Reply from Lisa Edwards, Manager at Edgehill Care Home

Thank you for taking the time to review our home. I am glad that your experience of Edgehill is a good one.

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Review from C S (Sister of Resident) published on 3 December 2021
Submitted via Postal Card • Report

Overall Experience

They were all very lovely and helpful. The home seemed very clean and smelled good. Unfortunately, it was not the home for us but the experience was definitely a good one.

Reply from Lisa Edwards, Manager at Edgehill Care Home

Thank you for taking the time to review our home. We are pleased that we could help out short term and help point you in the right direction.

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Review from J B (Daughter of Resident) published on 15 June 2021
Submitted via Postal Card • Report

Overall Experience

My mother was transferred from hospital to Edgehill for a six week period to continue to support and monitor her. A very stressful time, particularly due to Covid-19. Edgehill has been fantastic in supporting Mum and encouraging me to visit her as often as I can, facilitating 'room', window and garden

visits. This meant Mum could even join in with our nine-year-old's birthday cake candle lighting through the window. She has thrived in their care and will miss the companionship and care when she returns home. Thank you.

Reply from Lisa Edwards, Registered Manager at Edgehill Care Home

Thank you for your kind review. We are pleased your Mother has settled in, and you feel she is receiving high-quality care, and you are supported by our team. We hope that your mother continues to thrive out of the home, and we are always here should she require our care services.

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Review from Susan W (Daughter of Resident) published on 17 December 2020
Submitted via Postal Card • Report

Overall Experience

We are pleased with Edgehill Care Home, it has a very helpful and friendly staff. My mum has settled in well and is happy, she also loves her room and garden, and enjoys food. I can't praise the staff enough for how well they have handled covid, we are very grateful.

Reply from Lisa Edwards, Manager at Edgehill Care Home

Thank you for your kind comments. COVID has been very testing for us all. Thank you for acknowledging how as a home we managed the pandemic. I would like to extend my thanks to families for their understanding and support at this time.

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Review from Jeanette B (Daughter of Resident) published on 17 December 2020
Submitted via Postal Card • Report

Overall Experience

Edgehill have been extremely exceptional throughout the pandemic and have worked tremendously hard to provide a safe environment for the residents. I love the fact that all the staff show the residents such compassion, always there with a kind word or giving them reassurance with a smile or high when

able to. Kindness - genuine care on display always. Well done and a huge thank you for all that Edgehill have done.

Reply from Lisa Edwards, Manager at Edgehill Care Home

Thank you for your kind comments, Jeanette. It is great to know that the team's care and compassion show through to all.

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Review from J M (Private Carer of Resident) published on 27 October 2020
Submitted via Postal Card • Report

Overall Experience

I was so impressed how all staff go that extra mile to all work together to do the very best for the residents here, treating them with dignity and respect. We had a BBQ today in the garden with a singer. The residents really enjoyed listening, singing and clapping along to the music. Even the manager

came out giving out ice creams to all the residents. Well done to all the staff at these difficult times. Keep up the good work.

Reply from Lisa Edwards, Manager at Edgehill Care Home

Thank you so much for your feedback. We have a lovely team here at Edgehill. It's great to know that the love and dedication shows and is recognised by others.

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Review from David P (Son of Resident) published on 8 May 2020
Submitted via Postal Card • Report

Overall Experience

From the moment I entered the premises, I was impressed. Very clean. Staff very efficient. My mother had a new lease of life from the moment she moved in.

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Review from P T (Daughter of Resident) published on 13 April 2020
Submitted via Postal Card • Report

Overall Experience

The staff are very helpful and lovely to my mum. The home is kept extremely clean and does not suffer from odours that I have noticed in many other homes.

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Review from J G (Daughter of Resident) published on 9 March 2020
Submitted via Postal Card • Report

Overall Experience

Staff are caring, attentive and friendly. Always someone available to talk to regarding any query that may arise. Godsend as far as my Dad is concerned.

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Review from L F (Daughter of Resident) published on 5 March 2020
Submitted via Postal Card • Report

Overall Experience

My mother has been in Edgehill for two years. She is deaf and doesn't see well, but the staff are so friendly and caring towards her and understand her needs. The couldn't do any more than they already do. She will be ninety-nine this year, and they make her smile and happy.

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Review from M F (Nephew of Resident) published on 3 March 2020
Submitted via Postal Card • Report

Overall Experience

Wanted to find somewhere for my aunt close to where she had lived. None were suitable, but Edgehill was offered as an option. What a blessing in disguise. The moment I walked in it seemed to feel right, and since then this has been reinforced. Friendly staff, fantastic amenities, great care, lovely

rooms etc. In fact, it's almost like being in a hotel.

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Review from G R (Daughter of Resident) published on 11 December 2019
Submitted via Postal Card • Report

Overall Experience

I find the staff very nice, from the kitchen through to management. The only thing I find is that sometimes you tell one member of staff something and it does not get passed on. Also, my mum said she missed out on the Christmas shopping night because no-one came and got her. My mum looks really well

since coming to Edgehill.

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Review from R G (Daughter of Resident) published on 10 December 2019
Submitted via Postal Card • Report

Overall Experience

Edgehill staff care. Mum has lived at Edgehill for the last 10 years.
During this time - infrequent urine infections - indicating that Edgehill led personal hygiene is exactly where it needs to be. (When Mum lived with me, infections and associated hospital admissions were frequent.)
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to aid Mum's independence is proactively supplied without me needing to chase. From providing larger incontinence pads to a recliner wheeler and an appropriate commode.
Keyworker (carer) system works well. Mum, I and the keyworker get to know each other and Mum's usual, longstanding keyworker calls on an evening to suggest personal items she thinks may enhance Mum's day. (A special shaped pillow) or to gently remind me when I have forgotten to replace something.
Both pastoral and medications needs are proactively met and I have 10 years experience to base these comments on. Without the care of Edgehill to both Mum and I, neither of us would have a life.

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Edgehill Care Home

Care Provided by Edgehill Care Home

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