Acacia Mews Care Home - Avery Healthcare has a Review Score of 9.8 (9.756) out of 10, based on 70 reviews in the last 2 years. Over all time Acacia Mews Care Home - Avery Healthcare has 142 reviews.
Review from A D (Daughter of Resident) published on 2 October 2024
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5.0 out of 5
Reply from Deby OHare, Manager at Acacia Mews Care Home - Avery Healthcare
Thank you so much for taking the time to write such a wonderful a review for Acacia Mews. You Father will be greatly missed.
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Review from J W (Niece of Resident) published on 2 October 2024
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5.0 out of 5
Reply from Deby OHare, Manager at Acacia Mews Care Home - Avery Healthcare
Thank you for taking the time to leave a 5-star review for Acacia Mews.
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Review from S T (Daughter of Resident) published on 2 October 2024
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5.0 out of 5
Reply from Deby OHare, Manager at Acacia Mews Care Home - Avery Healthcare
Thank you for taking the time to write a 5-star review for Acacia Mews. Your kind words will be passed on to the team.
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Review from A D (Son-in-law of Resident) published on 19 September 2024
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5.0 out of 5
Reply from Deby OHare, Manager at Acacia Mews Care Home - Avery Healthcare
Thank you for taking the time to leave such a positive review for Acacia Mews. Your father in law was a wonderful man, very kind, and shared so many stories of his life with us. It was a pleasure to care for him.
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Review from Barney P (Son-in-law of Resident) published on 18 September 2024
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5.0 out of 5
Reply from Deby OHare, Manager at Acacia Mews Care Home - Avery Healthcare
Thank you so much for taking the time to leave Acacia Mews a fabulous 5-star review. I will pass your comments on to the staff.
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Review from P H (Daughter of Resident) published on 13 September 2024
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5.0 out of 5
Reply from Deby OHare, Manager at Acacia Mews Care Home - Avery Healthcare
Thank you for taking the time to leave a review for Acacia Mews Care Home. I will pass your kind comments on to the team.
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Care / Support
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Treated with Dignity
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Review from T F (Son-in-law of Resident) published on 13 September 2024
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5.0 out of 5
Reply from Deby OHare, Manager at Acacia Mews Care Home - Avery Healthcare
Thank you for taking the time to leave a review for Acacia Mews Care Home.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from M F (Daughter of Resident) published on 13 September 2024
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5.0 out of 5
Reply from Deby OHare, Manager at Acacia Mews Care Home - Avery Healthcare
Thank you for taking the time to leave a review for Acacia Mews Care Home. I will ensure your feedback is passed on to the team.
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Care / Support
Cleanliness
Treated with Dignity
Food & Drink
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Management
Safety / Security
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Value for Money
Review from L P (Daughter of Resident) published on 11 September 2024
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5.0 out of 5
Reply from Deby OHare, Manager at Acacia Mews Care Home - Avery Healthcare
Thank you for taking the time to leave Acacia Mews a five-star review. I will pass your kind comments to the team. Your Mum is a pleasure to know and to care for.
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Review from T W (Grandson of Resident) published on 16 August 2024
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5.0 out of 5
Reply from Deby O'Hare, Manager at Acacia Mews Care Home - Avery Healthcare
Thank you so much for taking the time to leave a 5-star review for Acacia Mews. Your Nan has settled in very well and made a lot of friends. I will ensure your kind comments are passed on to the team.
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Review from V B (Son of Resident) published on 5 August 2024
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5.0 out of 5
Reply from Deby O'Hare, Manager at Acacia Mews Care Home - Avery Healthcare
Thank you so much for taking the time to leave a review for Acacia Mews. Your dad has settled in well and we enjoy having him here.
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Review from Dawn D (Daughter of Resident) published on 26 July 2024
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5.0 out of 5
Reply from Deby O'Hare, Manager at Acacia Mews Care Home - Avery Healthcare
Thank you for taking the time to leave a 5-star review. We are very proud of our team at Acacia Mews, and the 5-star care we deliver.
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Review from Shona H (Daughter of Resident) published on 18 July 2024
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5.0 out of 5
Reply from Deby O'Hare, Manager at Acacia Mews Care Home - Avery Healthcare
Thank you so much for taking the time to leave Acacia Mews a review. Your mum did quickly settle in and make friends. It was a pleasure to care and support her
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Review from Stephen F (Son of Resident) published on 16 July 2024
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5.0 out of 5
Reply from Deby O'Hare, Manager at Acacia Mews Care Home - Avery Healthcare
Thank you so much for the wonderful 5 star review. I will pass your comments onto to the team leader to share with her team.
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Review from Helen F (Daughter of Resident) published on 5 July 2024
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5.0 out of 5
Reply from Deby O'Hare, Manager at Acacia Mews Care Home - Avery Healthcare
Thank you so much for taking the time to leave such wonderful feedback. I will pass this on to the team.
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Treated with Dignity
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Review from David N (Son of Resident) published on 2 July 2024
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5.0 out of 5
Reply from Deby O'Hare, Manager at Acacia Mews Care Home - Avery Healthcare
Thank you so much for taking the time to leave such a wonderful review. Your father has settled in well and made friends.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
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Value for Money
Review from Ian D (Son of Resident) published on 18 June 2024
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5.0 out of 5
Reply from Deby O'Hare, Manager at Acacia Mews Care Home - Avery Healthcare
Thank you for taking the time to leave a review for Acacia Mews. We loved having your father here, he did make us smile.
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Review from Charlotte W (Daughter of Resident) published on 12 June 2024
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Overall Experience
5.0 out of 5
Reply from Deby O'Hare, Manager at Acacia Mews Care Home - Avery Healthcare
Thank you so much for taking the time to leave a review for Acacia Mews. We really value your feedback and your comments will be passed on to the team.
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Review from Jane A (Daughter of Resident) published on 10 June 2024
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Overall Experience
5.0 out of 5
Reply from Deby O'Hare, Manager at Acacia Mews Care Home - Avery Healthcare
Thank you for taking the time to leave a 5 star review. Your father has settled in well and it is lovely to see him joining in the activities and making friends.
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Management
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Review from J B (Son of Resident) published on 29 May 2024
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Overall Experience
4.0 out of 5
Reply from Deby O'Hare, Manager at Acacia Mews Care Home - Avery Healthcare
Thank you for taking the time to leave a review for Acacia Mews. We take on board your comments about the piped music, our residents have a variety of tastes in music and we try to accommodate them all in turn.
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The Review Score of 9.8 (9.756) out of 10 for Acacia Mews Care Home - Avery Healthcare is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 70 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 70 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.756 for Acacia Mews Care Home - Avery Healthcare is calculated as follows: ( (645 Excellents x 5) + (171 Goods x 4) + (13 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 831 Ratings = 4.756
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Acacia Mews Care Home - Avery Healthcare is based on 70 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 68 registered maximum number of service users is 13.6, which has been reached with 70 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 4 Feb 2020
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Job Title: Deputy Manager
Joined: 2014
My name is Bella, short for Izabela, and I am Polish. I have worked for Avery since 2014 and I am the Deputy Manager at Acacia Mews. My first role was as a hostess and care assistant. I was promoted to the senior care assistant role in December 2014 and then became a team leader in October 2015. I was promoted to deputy manager in February 2021.
I have a level 3 diploma in health and social care and the equivalent of a BSc (Hons) degree in psychology and social rehabilitation.
I really enjoy my work and can confirm we are all one big family at Avery.
My philosophy is simple, live life to the fullest and I would like everyone to do that
Job Title: Team Leader
Joined: 2014
My name is Ana and I am 38yrs old.
I came to the UK from Romania in 2014 with my husband to build a new life.
In 2016, after many applications to different care homes, without success, Acacia Mews gave me a chance and I started to work as a Care Assistant on the night shift. With my ambition and respect for the role I was in, I was supported by Avery to complete my NVQ 2 in health and social care. In 2018 I was promoted to Senior Carer. In 2020 I enrolled at Bedfordshire University and started my level 5 in Health and Social Care.
In 2022 I changed to day shifts after I was promoted to Team Leader.
I am very dedicated to the job that I do, I am empathetic, and patient and enjoy working as part of a team.
Job Title: Head Chef
Joined: 2022
My name is Robbie and I am the Head Chef at Acacia Mews.
I first started working here in 2014 as a Kitchen Assistant. I worked my way up to a trainee Chef and achieved levels 1 and 2 in Hospitality and Catering. I left Acacia Mews in 2017 to gain more experience in different environments and I returned as Head Chef in 2022. I love the fact that I can be more creative here, and I missed the interaction with the residents.
I have 2 young Sons that keep me busy outside of work but I still find time to think about and practice new recipes. I think it is really important to get feedback from the people that live at Acacia Mews to ensure I can deliver the meals that they enjoy.
Job Title: Head Housekeeper
Joined: 2013
My name is Aleksandra Tomczak but I like to be known as Aleks.
I am the Head Housekeeper at Acacia Mews. I started working here in 2013 as a Housekeeper before being promoted to Head Housekeeper in 2017.
I moved to the UK from Poland in 2008. I live with my Husband and our British Blue cat called Mr Wilson. I have one Son who now lives in Chicago, USA.
Interaction with the residents is a rewarding part of my role as well as working in a great team.
Job Title: Wellbeing Coordinator
Joined: 2016
My name is Corrinne Parish and I am the Wellbeing Coordinator for Acacia Mews.
I have worked at Acacia Mews for 7 years.
I live with my Husband and have 3 children, 2 grandsons and a granddog.
My job role is to facilitate and deliver activities and events for the residents in the home. No day is ever the same whether it be organising resident days out, arts and crafts sessions, singalongs or having a quiet one-to-one conversation with an individual resident.
I love my job because it is so rewarding to see the residents' smiles and appreciation for what the well-being team do for them.
Job Title: Administartor
Joined: 2014
Hi, I am Urszula but I like to be called Ula. I am the Home Administrator at Acacia Mews.
I started working at Acacia Mews in 2014 as a Hostess and really enjoyed this role however after two years I applied to work in reception and become a Customer Services Advisor. I was successful and really enjoyed this position, meeting families, and residents and interacting with people really suits my personality.
I then had the opportunity to learn the role of Administrator and have been in this role for the past 5 years.
In my time outside of work, and apart from time with my family, I help out at Herts Phoenix Athletic Club and enjoy going for a run around Stanborough Lakes with my daughters and partner.
