Acacia Mews Care Home - Avery Healthcare has a Review Score of 9.8 (9.756) out of 10, based on 70 reviews in the last 2 years. Over all time Acacia Mews Care Home - Avery Healthcare has 142 reviews.
Review from E F (Daughter of Resident) published on 28 May 2024
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Overall Experience
5.0 out of 5
Reply from Deby O'Hare, Manager at Acacia Mews Care Home - Avery Healthcare
Thank you so much for taking your time to leave us a review. Your mum is a wonderful lady and a pleasure to care for.
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Review from Patricia L (Sister of Resident) published on 28 May 2024
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5.0 out of 5
Reply from Deby O'Hare, Manager at Acacia Mews Care Home - Avery Healthcare
Thank you for taking the time to write a review. We would be happy to discuss your concern regarding the laundry system with you when you next visit, your feedback is appreciated.
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Review from M G (Son of Resident) published on 3 April 2024
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5.0 out of 5
Reply from Deby O'Hare, Manager at Acacia Mews Care Home - Avery Healthcare
Thank you for taking the time to write a review for Acacia Mews. It was a pleasure to meet and care for your father. He settled in well and made several friends.
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Review from C C (Daughter of Resident) published on 11 March 2024
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5.0 out of 5
Reply from Deby O'Hare, Manager at Acacia Mews Care Home - Avery Healthcare
Thank you so much for your 5* review. We are so pleased that your mother and step-father benefitted from their stay at Acacia Mews. We look forward to welcoming them back in the future.
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Review from E W (Daughter of Resident) published on 11 March 2024
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5.0 out of 5
Reply from Deby O'Hare, Manager at Acacia Mews Care Home - Avery Healthcare
Thank you so much for taking the time to leave a review for Acacia Mews. It is great to hear that their experience improved their wellbeing and we hope to see them again soon.
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Review from A P (Son of Resident) published on 1 March 2024
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5.0 out of 5
Reply from Deby O'Hare, Manager at Acacia Mews Care Home - Avery Healthcare
Thank you for your wonderful 5 star review. Your Mother has settled well and is gaining some of her independence back which is helping her adjust. Your feedback will be passed on the the care team.
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Review from Sheryl J (Daughter of Resident) published on 26 January 2024
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5.0 out of 5
Reply from Deby O'Hare, Manager at Acacia Mews Care Home - Avery Healthcare
Thank you for taking the time to leave a review for Acacia Mews. We are so happy that you feel so welcome and it is a pleasure to care for your mum.
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Review from R H (Son-in-law of Resident) published on 26 January 2024
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5.0 out of 5
Reply from Deby O'Hare, Manager at Acacia Mews Care Home - Avery Healthcare
Thank you for taking the time to leave a review for Acacia Mews Care Home and for your delightful comments.
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Review from S H (Daughter of Resident) published on 26 January 2024
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5.0 out of 5
Reply from Deby O'Hare, Manager at Acacia Mews Care Home - Avery Healthcare
Thank you so much for your fantastic review. It's lovely to see how well your mum has settled in and made friends.
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Review from R G (Husband of Resident) published on 23 January 2024
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5.0 out of 5
Reply from Deby O'Hare, Manager at Acacia Mews Care Home - Avery Healthcare
Thank you so much for your 5 star review. The team will be delighted.
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Review from S C (Daughter of Resident) published on 22 January 2024
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4.0 out of 5
Reply from Deby O'Hare, Manager at Acacia Mews Care Home - Avery Healthcare
Thank you for taking the time to review Acacia Mews. The team will be delighted with your comments.
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Review from Y K (Granddaughter of Resident) published on 9 January 2024
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5.0 out of 5
Reply from Deby O'Hare, Manager at Acacia Mews Care Home - Avery Healthcare
Thank you for taking the time to leave such a lovely review. I will ensure your feedback is passed on to the team. Your grandmother has settled in very well and made some lovely new friends.
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Review from J H (Son of Resident) published on 9 January 2024
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4.0 out of 5
Reply from Deby O'Hare, Manager at Acacia Mews Care Home - Avery Healthcare
Thank you for your kind words. Your feedback is invaluable to us and the staff team. It is a pleasure to care for and support your mum.
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Review from Dave C (Son of Resident) published on 12 December 2023
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5.0 out of 5
Reply from Deby O'Hare, Manager at Acacia Mews Care Home - Avery Healthcare
Thank you so much for taking the time to leave your wonderful review. It was a privilege to care for your father and ensure his final days were comfortable and filled with love.
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Review from Roddy R (Son of Resident) published on 29 November 2023
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4.0 out of 5
Reply from Deby O'Hare, Manager at Acacia Mews Care Home - Avery Healthcare
Thank you for taking the time to leave a review for Acacia Mews. It is a pleasure looking after your mum, and the staff appreciates your kind words.
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Review from Karin H (Wife of Resident) published on 15 November 2023
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5.0 out of 5
Reply from Deby O'Hare, Manager at Acacia Mews Care Home - Avery Healthcare
Thank you so much for taking the time to review Acacia Mews. We look forward to welcoming you back sometime in the future if the need arises again.
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Review from Sandra H (Next of Kin) published on 15 November 2023
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5.0 out of 5
Reply from Deby O'Hare, Manager at Acacia Mews Care Home - Avery Healthcare
Thank you so much for taking the time to give a fantastic five star review. Your feedback is invaluable to all the staff team.
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Review from Mandy D (Daughter of Resident) published on 2 November 2023
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4.0 out of 5
Reply from Deby O'Hare, Manager at Acacia Mews Care Home - Avery Healthcare
Thank you so much for your review. I am aware of the male carer that you mentioned and we took on board your comments. He was awarded the residents' star of the month for October in recognition of his kind care. Thank you.
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Review from S M (Daughter of Resident) published on 2 October 2023
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4.0 out of 5
Reply from Deby O'Hare, Manager at Acacia Mews Care Home - Avery Healthcare
Thank you for your review. We loved having your mum stay with us and she told us that she had made some friends here.
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Review from T W (Son of Resident) published on 14 September 2023
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Overall Experience
5.0 out of 5
Reply from Deby O'Hare, Manager at Acacia Mews Care Home - Avery Healthcare
Thank you so much for your review. We have loved having your mum back to stay with us.
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The Review Score of 9.8 (9.756) out of 10 for Acacia Mews Care Home - Avery Healthcare is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 70 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 70 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.756 for Acacia Mews Care Home - Avery Healthcare is calculated as follows: ( (645 Excellents x 5) + (171 Goods x 4) + (13 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 831 Ratings = 4.756
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Acacia Mews Care Home - Avery Healthcare is based on 70 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 68 registered maximum number of service users is 13.6, which has been reached with 70 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 4 Feb 2020
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Job Title: Deputy Manager
Joined: 2014
My name is Bella, short for Izabela, and I am Polish. I have worked for Avery since 2014 and I am the Deputy Manager at Acacia Mews. My first role was as a hostess and care assistant. I was promoted to the senior care assistant role in December 2014 and then became a team leader in October 2015. I was promoted to deputy manager in February 2021.
I have a level 3 diploma in health and social care and the equivalent of a BSc (Hons) degree in psychology and social rehabilitation.
I really enjoy my work and can confirm we are all one big family at Avery.
My philosophy is simple, live life to the fullest and I would like everyone to do that
Job Title: Team Leader
Joined: 2014
My name is Ana and I am 38yrs old.
I came to the UK from Romania in 2014 with my husband to build a new life.
In 2016, after many applications to different care homes, without success, Acacia Mews gave me a chance and I started to work as a Care Assistant on the night shift. With my ambition and respect for the role I was in, I was supported by Avery to complete my NVQ 2 in health and social care. In 2018 I was promoted to Senior Carer. In 2020 I enrolled at Bedfordshire University and started my level 5 in Health and Social Care.
In 2022 I changed to day shifts after I was promoted to Team Leader.
I am very dedicated to the job that I do, I am empathetic, and patient and enjoy working as part of a team.
Job Title: Head Chef
Joined: 2022
My name is Robbie and I am the Head Chef at Acacia Mews.
I first started working here in 2014 as a Kitchen Assistant. I worked my way up to a trainee Chef and achieved levels 1 and 2 in Hospitality and Catering. I left Acacia Mews in 2017 to gain more experience in different environments and I returned as Head Chef in 2022. I love the fact that I can be more creative here, and I missed the interaction with the residents.
I have 2 young Sons that keep me busy outside of work but I still find time to think about and practice new recipes. I think it is really important to get feedback from the people that live at Acacia Mews to ensure I can deliver the meals that they enjoy.
Job Title: Head Housekeeper
Joined: 2013
My name is Aleksandra Tomczak but I like to be known as Aleks.
I am the Head Housekeeper at Acacia Mews. I started working here in 2013 as a Housekeeper before being promoted to Head Housekeeper in 2017.
I moved to the UK from Poland in 2008. I live with my Husband and our British Blue cat called Mr Wilson. I have one Son who now lives in Chicago, USA.
Interaction with the residents is a rewarding part of my role as well as working in a great team.
Job Title: Wellbeing Coordinator
Joined: 2016
My name is Corrinne Parish and I am the Wellbeing Coordinator for Acacia Mews.
I have worked at Acacia Mews for 7 years.
I live with my Husband and have 3 children, 2 grandsons and a granddog.
My job role is to facilitate and deliver activities and events for the residents in the home. No day is ever the same whether it be organising resident days out, arts and crafts sessions, singalongs or having a quiet one-to-one conversation with an individual resident.
I love my job because it is so rewarding to see the residents' smiles and appreciation for what the well-being team do for them.
Job Title: Administartor
Joined: 2014
Hi, I am Urszula but I like to be called Ula. I am the Home Administrator at Acacia Mews.
I started working at Acacia Mews in 2014 as a Hostess and really enjoyed this role however after two years I applied to work in reception and become a Customer Services Advisor. I was successful and really enjoyed this position, meeting families, and residents and interacting with people really suits my personality.
I then had the opportunity to learn the role of Administrator and have been in this role for the past 5 years.
In my time outside of work, and apart from time with my family, I help out at Herts Phoenix Athletic Club and enjoy going for a run around Stanborough Lakes with my daughters and partner.
