Acacia Mews Care Home - Avery Healthcare

St Albans Road East, Hatfield AL10 0FJ
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9.8 142 Reviews
  • Acacia Mews Care Home - Avery Healthcare, Hatfield
Acacia Mews in Hatfield opened in 2012 and offers services to those who need residential, dementia or respite care. The top floor of the three-storey building contains mini-suites with kitchen facilities, suitable for couples.

Couples and companions are warmly welcomed in the home where their well-being, comfort and happiness are the team's top priority.

Other rooms are equipped with walk-in showers and flat-screen TVs and have plenty of space for personalisation. The communal lounges and courtyard garden with potting shed are full of activity and socialising, whether it’s hatching out chickens, gardening, or just having a conversation over coffee. There is an onsite hairdresser for residents to treat themselves to a fresh haircut or relax with a massage in the therapy room.

Care is given from a dedicated team of professionals who respect the dignity of each individual.

Residents are warmly welcomed and settle in quickly. Friends and family visits are encouraged, as is participation in the running of the home.

Facilities include: activities and games, a hair salon, a café, companion suites, a minibus and much more.

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Care Provided by Acacia Mews Care Home - Avery Healthcare

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 68 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alzheimer's
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Deborah O'Hara (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (68)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2012

Funding & Fees Guide for Acacia Mews Care Home - Avery Healthcare

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,300
    • Self-Funded Residential Dementia Care from £1,400
    • RESPITE Self-Funded Residential Care from £1,400
    • RESPITE Self-Funded Residential Dementia Care from £1,400
  • (these prices are only a guideline, please contact Acacia Mews Care Home - Avery Healthcare to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Acacia Mews Care Home - Avery Healthcare Reviews (142)

Total of 142, showing 121-140
9.8

Acacia Mews Care Home - Avery Healthcare has a Review Score of 9.8 (9.756) out of 10, based on 70 reviews in the last 2 years. Over all time Acacia Mews Care Home - Avery Healthcare has 142 reviews.

Overall Experience

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  • 32
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Review from Audry F (Daughter of Resident) published on 1 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Acacia Mews is welcoming, friendly and homely. The staff always put the residents first.
The food is very good and the activities offered are varied and interesting. The door to the manager's office is always open so they are very approachable should you need to speak about anything.

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Review from W D (Son of Resident) published on 25 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visited my mother in her comfortable room most evenings over a period to two and a half years until her death in January. The staff were born attentive and kind. We all became good friends and I am grateful to all of them.

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Review from Laraine F (Daughter of Resident) published on 25 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have always found this home to be very bright, cheerful and welcoming. The staff are very friendly and helpful. I am reassured that my mother is safe and well looked after.

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Review from Janet K (Daughter of Resident) published on 27 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Acacia Mews is a homely care home. All staff, from kitchen, carers, management do a fantastic job. We would not want Mum in any other home.

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Review from Patricia C (Niece of Resident) published on 14 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A member of staff in particular on the 2nd floor is outstanding - she's friendly, professional and is exceptional at her job and is very personable in her approach.
My aunt is happy being a resident - she loves the food, is very comfortable in her room and is sleeping very well.
As a family, we would
love her to stay on but she's wanting to go home.

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Review from Ridley T (Regular Volunteer) published on 31 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is a beautiful care home with lovely facilities.
The residents here seem very happy and it is heartwarming to see such loving staff take care of the residents.
The staff have also been extremely helpful and kind to us.
This past week working with the residents and the other staff in the home
has been fantastic!

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Review from Mia R (Regular Volunteer) published on 15 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good aesthetics and quiet area. Elderly people look like they are being looked after well. Garden, in particular, is very nice.

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Review from Anthony C (Son of Resident) published on 11 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff have developed a meaningful relationship with all patients, they are passionate about their job. The home is always impeccably clean and well run, and the food is excellent. But the building has let the staff down, in regard to the levels of air conditioning over the past two weeks, as the
temperature has reached beyond 30'. Other than that, I am very happy with the level of my mothers care.

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Review from Merle P (Friend of Resident) published on 4 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home always appears clean and friendly. We visit once a month to see our friend as we live in Hampshire. We are always made very welcome. We take our friend out for lunch so we do not see the catering etc.

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Review from Nigel H (Resident) published on 2 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When I chose to have some respite care at Acacia Mews, after ankle surgery, I had no idea what to expect. I need not have worried! I have been looked after in a most caring way. I have been impressed by the teamwork by all the staff, including the cleaning and catering girls and boys. Many of the residents
have needs much greater than mine, and the care staff were unstinting in looking after them. I almost regret that my three weeks have come to an end, but home beckons!!

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Review from Gillian A (Respite Resident) published on 2 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I felt very welcome at Acacia Mews Care Home during my 2-week stay after the hospital. Having all the attention and meals served was like being on holiday. The layout and décor are excellent and having three floors completely independent with only about 20 residents meant there was plenty of attention
and space. I found the staff very caring, although there were busy times when I had to wait for attention.The only negative was the bed springs which I could feel as I was fairly immobile.

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Review from P C (Wife of Resident) published on 28 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent standard of care for resident suffering from dementia.

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Review from Lynne C (Daughter of Resident) published on 30 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Recently a 'beach party' was organised by activity ladies at my mother's care home. Unfortunately the party had to be brought indoors due to bad weather. The whole thing was a resounding success, enjoyed by both staff and residents, including my mum, who will rarely come out of her room. 'Elvis'
was in the building, performing songs which everyone enjoyed. Afterwards, we had fish and chips and ice cream.


I would like to thank all the efforts of the staff for making this a lovely day.


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Review from Eleanor H (Daughter of Resident) published on 12 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister and I visit mum twice weekly. We are always greeted with a smile and have a chat at the reception. As we walk through the home you can not but notice how clean and tidy it all is. Reaching Blue Ball Suite the staff are always there to comment on mum's welfare. We like the menus on display
as we can then chat with mum about her meals and what we have seen of the food is all presented well and looks tasty. Mum is always clean with a change of clothes and very well cared for. We are not so sure of who is the manager, perhaps it would be an idea for her sometimes to come and speak to those who visit the home.

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Review from Chris H (Son of Resident) published on 4 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Acacia Mews has continued to excel in its care for its residents. My mother has been here for over 4 years and the home has steadily improved year on year. It has always been good but I think that the experience of the staff and management has enabled them to improve their services even more. Communication
with the resident's families has improved - there is a feeling now that the home is very stable - staff turnover appears to be relatively low, which is a good sign, as is the recruitment and training of the staff too.

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Review from Anne S (Relative of Resident) published on 3 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Couldn't find a more caring and thoughtful home, staff really go one step beyond to look after the residents with excellent food and well-planned entertainment, all the time they are in the homes care.

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Review from Ken G (Son of Resident) published on 27 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent! 10/10

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Review from S B (Son of Resident) published on 27 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely care home. Dad very happy. Lovely staff.

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Review from E G (Resident) published on 27 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very happy to live in Acacia Mews. The staff are dedicated and are kind and helpful.

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Review from Gina B (Daughter of Resident) published on 27 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was living alone in Lancashire, she was extremely lonely, stopped eating and was seriously under weight. She came into Acacia Mews and took a little while to settle preferring to eat her meals in her room and not joining in social activities. Now she is completely settled, going to all activities
both morning ad afternoon, particularly the pottery club. She now treats the home as her home. I think she can be quite difficult and opinionated but that is only because she feels so comfortable. If she had stayed where she was, she wouldn't be alive now. I will be forever grateful.

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Current Review Score: 9.8 (9.756)

Overview of Review Score

The Review Score of 9.8 (9.756) out of 10 for Acacia Mews Care Home - Avery Healthcare is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 70 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 70 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.756 for Acacia Mews Care Home - Avery Healthcare is calculated as follows: ( (645 Excellents x 5) + (171 Goods x 4) + (13 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 831 Ratings = 4.756

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Acacia Mews Care Home - Avery Healthcare is based on 70 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 68 registered maximum number of service users is 13.6, which has been reached with 70 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 4 Feb 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (11)

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Meet the Team (6)

Bella

Bella Lech

Job Title: Deputy Manager

Joined: 2014

My name is Bella, short for Izabela, and I am Polish. I have worked for Avery since 2014 and I am the Deputy Manager at Acacia Mews. My first role was as a hostess and care assistant. I was promoted to the senior care assistant role in December 2014 and then became a team leader in October 2015. I was promoted to deputy manager in February 2021.


I have a level 3 diploma in health and social care and the equivalent of a BSc (Hons) degree in psychology and social rehabilitation.


I really enjoy my work and can confirm we are all one big family at Avery.


My philosophy is simple, live life to the fullest and I would like everyone to do that


Ana

Ana Paven

Job Title: Team Leader

Joined: 2014

My name is Ana and I am 38yrs old.

I came to the UK from Romania in 2014 with my husband to build a new life.


In 2016, after many applications to different care homes, without success, Acacia Mews gave me a chance and I started to work as a Care Assistant on the night shift. With my ambition and respect for the role I was in, I was supported by Avery to complete my NVQ 2 in health and social care. In 2018 I was promoted to Senior Carer. In 2020 I enrolled at Bedfordshire University and started my level 5 in Health and Social Care.


In 2022 I changed to day shifts after I was promoted to Team Leader.


I am very dedicated to the job that I do, I am empathetic, and patient and enjoy working as part of a team.


Robbie

Robbie McLean

Job Title: Head Chef

Joined: 2022

My name is Robbie and I am the Head Chef at Acacia Mews.


I first started working here in 2014 as a Kitchen Assistant. I worked my way up to a trainee Chef and achieved levels 1 and 2 in Hospitality and Catering. I left Acacia Mews in 2017 to gain more experience in different environments and I returned as Head Chef in 2022. I love the fact that I can be more creative here, and I missed the interaction with the residents.


I have 2 young Sons that keep me busy outside of work but I still find time to think about and practice new recipes. I think it is really important to get feedback from the people that live at Acacia Mews to ensure I can deliver the meals that they enjoy.


Aleksandra

Aleksandra Tomczak

Job Title: Head Housekeeper

Joined: 2013

My name is Aleksandra Tomczak but I like to be known as Aleks.


I am the Head Housekeeper at Acacia Mews. I started working here in 2013 as a Housekeeper before being promoted to Head Housekeeper in 2017.


I moved to the UK from Poland in 2008. I live with my Husband and our British Blue cat called Mr Wilson. I have one Son who now lives in Chicago, USA.


Interaction with the residents is a rewarding part of my role as well as working in a great team.


Corrinne

Corrinne Parish

Job Title: Wellbeing Coordinator

Joined: 2016

My name is Corrinne Parish and I am the Wellbeing Coordinator for Acacia Mews.


I have worked at Acacia Mews for 7 years.
I live with my Husband and have 3 children, 2 grandsons and a granddog.


My job role is to facilitate and deliver activities and events for the residents in the home. No day is ever the same whether it be organising resident days out, arts and crafts sessions, singalongs or having a quiet one-to-one conversation with an individual resident.


I love my job because it is so rewarding to see the residents' smiles and appreciation for what the well-being team do for them.


Urszula

Urszula Hoss

Job Title: Administartor

Joined: 2014

Hi, I am Urszula but I like to be called Ula. I am the Home Administrator at Acacia Mews.


I started working at Acacia Mews in 2014 as a Hostess and really enjoyed this role however after two years I applied to work in reception and become a Customer Services Advisor. I was successful and really enjoyed this position, meeting families, and residents and interacting with people really suits my personality.


I then had the opportunity to learn the role of Administrator and have been in this role for the past 5 years.


In my time outside of work, and apart from time with my family, I help out at Herts Phoenix Athletic Club and enjoy going for a run around Stanborough Lakes with my daughters and partner.