Rowan Lodge

Crown Lane, Newnham, Hook RG27 9AN
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9.8 76 Reviews
  • Rowan Lodge, Hook
Rowan Lodge is an award-winning care home nestled within the beautiful North Hampshire countryside, combining 24-hour residential and nursing care with warm and friendly hospitality for up to 60 residents on a permanent and respite basis.

Surrounded by peaceful countryside, residents enjoy meadow views from their luxury bedrooms equipped with ensuite facilities, spacious communal areas for entertaining and dining, a dedicated activities room, café, cinema and hair salon. Contrasting tones and colourful digital wallpapers are incorporated into the interior décor for visual stimulus.

Outside, a quaint summer house, tranquil courtyard, and terraces with alfresco dining areas provide perfect outdoor spaces for residents and their loved ones to enjoy. Raised herb gardens with vibrant flowers offer sensory experiences for residents to independently explore.

A dedicated activities team prioritise resident wellbeing by organising a variety of meaningful and joyful group, individual and one-to-one activities and experiences. Activities are adapted to the daily wishes of residents, their cultural interests, and supported by life-story work in line with Rowan Lodge’s ethos of a person-centred approach to care. Some of the many activities they provide are; cultural days, themed tea parties and dining experiences, classic car events, floristry workshops, wildlife talks, Tai Chi, trips out to nearby attractions (and the seaside), live musical entertainers – Irish dancers, ukulele players, Motown singers, tribute acts and visiting animals – alpacas, birds of prey and even penguins to name a few!

All-inclusive fees cover physiotherapy, chiropody, hairdressing, days out, and other facilities Rowan Lodge has to offer.

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Care Provided by Rowan Lodge

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 60 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • COPD/Pulmonary Disease
  • Hearing Impairment
  • Huntington's Disease
  • Multiple Sclerosis
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Dan Binney (Registered Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (60)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2020

Funding & Fees Guide for Rowan Lodge

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,700 – £1,700
    • Self-Funded Nursing Care £1,700 – £1,700
    • RESPITE Self-Funded Residential Care £1,700 – £1,700
    • RESPITE Self-Funded Nursing Care £1,700 – £1,700

  • Our all-inclusive weekly fees require no deposits and cover all the care residents need, including complementary physiotherapy, chiropody, hair dressing, days out and much more.
  • (these prices are only a guideline, please contact Rowan Lodge to find out the exact price for your requirements)

Facilities

  • Gardens
  • Lift
  • Minibus or other transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Rowan Lodge Reviews (76)

Total of 76, showing 21-40
9.8

Rowan Lodge has a Review Score of 9.8 (9.785) out of 10, based on 12 reviews in the last 2 years. Over all time Rowan Lodge has 76 reviews.

Overall Experience

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Review from Vicki D (Daughter of Resident) published on 8 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This was a big move for my 101 year old mum who had always prided herself on her independence. Although she wanted to continue living at home, it was clear that her decreasing mobility was becoming a serious problem and the whole family were concerned about her health and safety. She could not have
been made more welcome by everyone at Rowan Lodge and soon settled into her new life. She is extremely well looked after and now has the support she needs, the company she previously lacked, and a huge variety of social activities to join in with as and when she chooses. Thanks to Rowan Lodge we have the peace of mind knowing that she is excellently cared for.

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Review from Laura R (Daughter of Resident) published on 8 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has recently moved into Rowan Lodge and is very happy there and has settled in very well.
The staff are extremely friendly and very helpful. They care for her needs in an extremely professional and caring way.
It is situated in the most pleasant surroundings, with excellent views from the
bedroom window for my mum to enjoy.
I would highly recommend this home to anybody that wants a relative to feel relaxed and be cared for in the way they should.

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Review from Davina H (Daughter of Resident) published on 17 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad is 98 and reluctantly I had to accept that we were no longer able to give him the care he needed. Rowan Lodge was recommended to me by a friend who had had personal experience of the care provided. From the moment I stepped through the door, I immediately had the feeling of a bright and cheery
environment. The staff were both very friendly to the residents and to each other and whilst we had a tour there were many stops to chat and see both great facilities and the care being carried out. My dad has been at Rowan Lodge since September and all feelings of guilt that I couldn't look after him have disappeared. The attention to his personal care is exemplary and he always looks smart and happy when I see him. I cannot praise the staff at Rowan Lodge enough and they are like an extended family. The grounds are lovely and now we have some good weather dad and I can go out for lovely walks. I am now back to being my dad's daughter and not his carer... I am very thankful.

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Review from Colleen G (Daughter of Resident) published on 15 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Due to the death of our Father in July, we had to find a home for our mother very quickly as she has Alzheimer’s and dad was her main carer. We were given the name of Rowan Lodge. What a lovely place mum is so well taken care of by everyone who works no matter their role. There nothing that is too much
trouble especially in the strange times we are going through at the moment. There are plenty of activities going on that helps her to enjoy her day-to-day life to the fullest.

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Review from Noreen Q (Wife of Resident) published on 27 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The last year has been tough for everyone, but my family and I have been consistently impressed with the way that Rowan Lodge have risen to these challenges. It has always been residents and staff first at all times, which is as it should be.
The activities and entertainments that have been offered
have been inspired. They thought round the problems and have always come up with a fantastic programme, along with the kitchen staff who have also added to the fun.
And the COVID vaccine, as soon as was physically possible. Amazing!
We are kept informed of all the changes and challenges and kept up to date on how things are with my husband. We know they will contact us immediately if there are any changes or difficulties, as they have done throughout. And we have been able to visit almost all of the past year due to their ingenuity at making this possible and safe for all concerned.
It has been a great comfort to know that our loved one is so well looked after by staff who genuinely care.

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Review from Chandra M (Daughter of Resident) published on 26 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has lived at Rowan Lodge for nearly 3 years now. We had to make a quick decision at the time, but we have been so grateful that we found them. Mum is well supported, known for the individual she is, and the staff really care about helping her keep in touch with us. Staff are responsive and helpful,
and it feels like we are all part of the same “team” caring for mum.

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Review from Sue F (Daughter of Resident) published on 21 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

If you are at that difficult decision that you can no longer care for your loved one at home Rowan Lodge will deliver the most amazing standard of care for them. My Mum has Alzheimer's and has been here since 2012 - she is so well looked after and cared for as her needs have become more complex as the
years have gone on - I am kept informed of her care and consulted with frequently. My father has also been here for rehabilitation care and the support that they have given him to help him get stronger. The pandemic has obviously made it harder to visit but Dad has been with familiar faces who again stay in touch with me and support us as a family. We have been lucky to have some screened visits but equally, we have access to video calls to help stay in touch. It's a really lovely setting too - Mum has memories in her room of her family and there are activities to stimulate them. The Rowan Lodge team really care for your family and I can't thank them enough.

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Review from Ron M (Son of Resident) published on 21 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is now 90 years old and suffers from advanced Alzheimer's. She has been at Rowan Lodge for 2 years now and in that time both my brother and myself have been very, very happy with the care shown by staff and also the facilities available for both my mother, but also for families who visit their
relatives.
The last year has been difficult for the whole of the UK due to Covid-19, but we know my mother could not have been in a better place during the pandemic. We were kept up-to-date with everything and remain very impressed with all the precautions they put in place and still have actively in place.
For myself and my brother, liaising with the care staff and the management of the home has been very easy with replies to enquiries being prompt and to the point.
Importantly mum looks relaxed with the staff and surroundings.
All we wanted from a care home for our mother can be summed up in the word 'care', and we believe we found that in ample quantities in Rowan Lodge.

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Review from S N (Daughter of Resident) published on 6 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was at Rowan Lodge for 6 months from August 2019. Like most nursing home residents she didn't really want to be there and would far rather have been cared for at home but this was unfortunately not possible. The team of nurses and carers who looked after her were amazing and did all they
could to make her feel safe and loved and she developed some very special bonds with them. I can't speak highly enough of these people to whom I will remain forever grateful.
The home itself is in a beautiful setting and the look and feel of it far exceeded all other homes we looked at locally. Although my mum wasn't able to take part in many activities, there was a good selection on offer that seemed to provide an enriching experience.
The only area we felt let down by was Food - sounds lovely but in reality was not very tasty nor nutritious - lots of chicken nuggets, tinned soup and sugary puddings. Also found management somewhat hands-off.
This said I would highly recommend Rowan Lodge.

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Review from Wendy P (Daughter of Resident) published on 25 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This was such a lovely evening, starting with Bucks Fizz, lovely nibbles and then a beautiful opera singer. Perfect evening, particularly for the age range. Thank you.

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Review from P D (Wife of Resident) published on 5 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This care home has a wonderful atmosphere as soon as you walk in. Very good and caring staff; and able to uplift people when down. The activities are often, and lots of residents attend, which makes a sense of belonging and friendship. This care home has everything one could want when you have yo leave
your loved one in the hands of some else. I do not worry.

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Review from James D (Son of Resident) published on 27 November 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Rowan Lodge is a very friendly and nice place for my dad to live.
The staff do the best they can to provide an environment that is safe and caring for all residents and are successful most of the time.
Through no fault of their own, there are times when things are not as consistent and it can come
across that there are not enough staff to provide the top-level care but that is most likely to do with the use of agency staff who then have to learn the needs and wants of each resident.
The core staff that we have got to know show so much love and support to my dad, it means our family can be assured of his safety and happiness.

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Review from C T (Wife of Resident) published on 12 November 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are fantastic, so accommodating and go the extra mile. The home is always clean, fresh and well looked after. Would happily recommend to anyone.

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Review from Sandra (Daughter of Resident) published on 6 November 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My Mother has been a resident of Rowan Lodge since around April 2019. I am very happy with the care she is receiving. Most of the staff seem friendly and helpful which makes the feeling of the care home very inviting and pleasant to be in.

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Review from David G (Son of Resident) published on 10 June 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Although my mother would rather not be in a nursing home, she recognises that she needs to be for the nursing care she requires. She is in a safe environment where the staff treat her with respect, recognising her as an individual with the mental capacity to make her own decisions.

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Review from Allison G (Daughter of Resident) published on 16 May 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Rowan Lodge is a welcoming friendly environment - the staff - from management to nursing to care, are all helpful, caring, honest and attentive. My relative is happy and has been helped to improve and heal when we did not think it possible.
I would recommend the team to anyone in need of peace of mind
that the ones they love are looked after in the way that is right for them.

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Review from Margaret A (Daughter of Resident) published on 1 March 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Our mother was a resident at Rowan Lodge Nursing Home for four years. She peacefully passed away earlier this year.
My sister and I were so impressed with the care and dignity staff at Rowan Lodge showed her over the years and when she died.
We were impressed with the inclusive, family atmosphere
at Rowan Lodge, with the professional, caring and cheerful staff who were always attentive to Mum.
The nursing home is spotless and there are always activities timetabled of which she enjoyed many.
We will always remember the last chapter of her life as a happy one in a lovely and excellent Nursing Home.
Very many thanks from us both.

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Review from Janet S (Daughter of Resident) published on 18 February 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since becoming a resident of Rowan Lodge, my mother's health has greatly improved. This is due to the wonderful nursing facilities, excellent meals and the good care of all the staff. There is a good welcoming atmosphere at the home.

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Review from Julie D (Daughter of Resident) published on 18 February 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Rowan Lodge is a very friendly and welcoming care home to both residents and their friends/families alike. Nothing is too much trouble and they have shown the greatest care and support to my mother in the time that she has been with them.
I cannot recommend the home highly enough.
Thank you Rowan
Lodge.

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Review from Edward T (Son of Resident) published on 31 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

After over two years at Rowan Lodge, my mother continues to have a quality of life she did not previously enjoy on her own at home. The meals are excellent and my mother and other residents are treated with due respect whatever response the care staff may receive in return. The administration continues
to be very efficient and any queries are dealt with promptly. Everyone is made very welcome.

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Current Review Score: 9.8 (9.785)

Overview of Review Score

The Review Score of 9.8 (9.785) out of 10 for Rowan Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.785 for Rowan Lodge is calculated as follows: ( (115 Excellents x 5) + (27 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 144 Ratings = 4.785

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Rowan Lodge is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 12 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 16 Jun 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

3 Bed Vacancies

posted 23 Feb 2025

Residential Care / Nursing Care / Respite Care


Awards / Recognitions (5)

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Meet the Team (6)

Dan

Dan Binney

Job Title: Service Manager

Joined: 2016

Dan has 25 years’ experience in the NHS working in Mental Health Services. He has worked extensively in care records and client-based electronic systems. Dan worked as part of the National Program team installing the first client based electronic care record into Barnsley and Community Priority Services NHS Trust and later took the role as Systems Manager. In 2011, he became the Administration Manager for a Memory Service in South Yorkshire, together with the Service Manager; they took the service forward winning the award of excellence in the Memory Services National Accreditation Program with the Royal College of Psychiatry which is endorsed by the CQC.
In 2015, Dan emigrated to Gran Canaria where he worked for a law firm who specialised in helping English ex-pats who had bought property in the Canaries who required legal assistance. He then returned to the UK in 2016 when he began work with Forest Care.


Wendy

Wendy Tidbury

Job Title: Home Administrator

Joined: 2017

Wendy is our outgoing and empathetic Home Administrator. She is a passionate member of the team, striving to add a personal touch to the care given to residents and support to relatives.


As Administrator, Wendy is responsible for the day-to-day administrative functioning of the home and supporting Dan. This involves a variety of tasks such as employment checks, enquiry handling, show rounds and admissions, to reassuring residents and relatives and dealing with their day-to-day requests.


Christopher

Christopher Laidler

Job Title: Head Chef

Joined: 2023

Christopher joined the Forest Care team as Head Chef at Rowan Lodge this year. He relished this opportunity to really show his creativity with food by redesigning the presentation meals to be elegant and fun while considering each resident's dietary requirements. Christopher adds a personal touch to his work by speaking with residents daily to make sure they are happy with the menus available.


Terri

Terri Taphouse

Job Title: Activities Lead

Joined: 2017

Terri is our passionate and hard-working Activities Lead. She gets to know our residents to plan respectful, fun and engaging activities for all our residents to enjoy. From Casino Nights to Music Therapy, Terri plans an eventful activities calendar that encourages emotional, social and physical well-being.


Terri leads our energetic and compassionate Activities Team who work with our residents on a daily basis.


Alan

Alan North

Job Title: Maintenance Manager

Joined: 2018

Alan is our Handyman who helps with fixing things and making sure our home runs smoothly. This involves ensuring that any maintenance/repair works are carried out promptly and efficiently with minimum disturbance.


Alan is your man if you require shelving, pictures hung on a wall, carpet cleaning or any general maintenance to make your room as comfortable as possible.


Nursing

Nursing Team

Job Title: Nursing Team

Joined: 2011

Our dedicated and experienced nursing team is responsible for managing the clinical care of our residents at Rowan Lodge focusing on their holistic care, which includes their mental, physical and emotional wellbeing.


This involves administering medication, working with our home GP and supporting senior carers and carers to ensure residents receive person-centred care in accordance with their assessed needs and plans of care.