Rowan Lodge

Crown Lane, Newnham, Hook RG27 9AN
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9.8 76 Reviews
  • Rowan Lodge, Hook
Rowan Lodge is an award-winning care home nestled within the beautiful North Hampshire countryside, combining 24-hour residential and nursing care with warm and friendly hospitality for up to 60 residents on a permanent and respite basis.

Surrounded by peaceful countryside, residents enjoy meadow views from their luxury bedrooms equipped with ensuite facilities, spacious communal areas for entertaining and dining, a dedicated activities room, café, cinema and hair salon. Contrasting tones and colourful digital wallpapers are incorporated into the interior décor for visual stimulus.

Outside, a quaint summer house, tranquil courtyard, and terraces with alfresco dining areas provide perfect outdoor spaces for residents and their loved ones to enjoy. Raised herb gardens with vibrant flowers offer sensory experiences for residents to independently explore.

A dedicated activities team prioritise resident wellbeing by organising a variety of meaningful and joyful group, individual and one-to-one activities and experiences. Activities are adapted to the daily wishes of residents, their cultural interests, and supported by life-story work in line with Rowan Lodge’s ethos of a person-centred approach to care. Some of the many activities they provide are; cultural days, themed tea parties and dining experiences, classic car events, floristry workshops, wildlife talks, Tai Chi, trips out to nearby attractions (and the seaside), live musical entertainers – Irish dancers, ukulele players, Motown singers, tribute acts and visiting animals – alpacas, birds of prey and even penguins to name a few!

All-inclusive fees cover physiotherapy, chiropody, hairdressing, days out, and other facilities Rowan Lodge has to offer.

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Care Provided by Rowan Lodge

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 60 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • COPD/Pulmonary Disease
  • Hearing Impairment
  • Huntington's Disease
  • Multiple Sclerosis
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Dan Binney (Registered Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (60)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2020

Funding & Fees Guide for Rowan Lodge

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,700 – £1,700
    • Self-Funded Nursing Care £1,700 – £1,700
    • RESPITE Self-Funded Residential Care £1,700 – £1,700
    • RESPITE Self-Funded Nursing Care £1,700 – £1,700

  • Our all-inclusive weekly fees require no deposits and cover all the care residents need, including complementary physiotherapy, chiropody, hair dressing, days out and much more.
  • (these prices are only a guideline, please contact Rowan Lodge to find out the exact price for your requirements)

Facilities

  • Gardens
  • Lift
  • Minibus or other transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Rowan Lodge Reviews (76)

Total of 76, showing 61-76
9.8

Rowan Lodge has a Review Score of 9.8 (9.785) out of 10, based on 12 reviews in the last 2 years. Over all time Rowan Lodge has 76 reviews.

Overall Experience

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Date Published

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Review from Clifford T (Son of Resident) published on 16 June 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Over the last 2 years, I have seen several good improvements to the quality of care at Rowan Lodge. Whilst there have been minor problems the staff are quick to react in a pleasing and friendly manner. I would certainly recommend this home to my family and would have no problems with being a resident
myself if the need arose.


My only concern is the turnover of staff seems greater than is desirable with respect to providing consistent company and contact for the residents.


Reply from Jon Huxford, Commercial Manager at Rowan Lodge

Thank you very much for your recent review, I am delighted to hear that you would recommend Rowan Lodge to your family. The team are currently working hard on a Summer Menu for the recently refurbished dining room along with a range of new activities for the coming months.


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Review from C S (Daughter of Resident) published on 15 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Rowan Lodge is a well kept, modern home in a lovely countryside setting. It is spacious and well equipped and generally very clean. The vast majority of staff are friendly and caring, treating residents with respect and compassion.
Visitors are welcomed at any time and always offered tea/coffee etc.
The
current management team are making a huge effort to ensure staff are well trained and procedures correctly followed.
Recent improvements have been made to update facilities eg new hair salon, redecoration and refurbishment.

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Review from Patricia C (Daughter of Resident) published on 14 June 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been at Rowan Lodge since it opened in 2011. I have never had any issues with the level of care given to mum despite many changes of management and caring staff over the years. I have had some reservations with the standard of food offered to mum, in particular food which she just cannot
eat as it is either too chewy or too hard. However despite this mum has always been in good health since she has been at Rowan Lodge. I would have no reservations recommending Rowan Lodge to anyone, I have spoken to many relatives over the years who have been delighted with the standards at the home. The current management are continually improving the home in many ways which can only be good for the future.

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Review from Mike F (Son of Resident) published on 13 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

'A caring community'.
Purpose built, light and airy. Wide corridors. All facilities easily accessible.
Qualified and excellent nursing care. Regular visits from doctors, with feedback to relatives.
Individualised care. All staff have the welfare of residents at heart. Timely communications between
staff and relatives of all relevant information.
Wide range of activities organised by friendly 'pink' ladies, including one to one for those not wishing to partake.
Dignity and respect for residents.
Although the facilities, social areas and rooms take the eye. The main asset of the home is the caring attitude of the staff, from cleaners, through carers to management.

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Review from Stephen S (Son of Resident) published on 13 June 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

With a lot of help from Rowan Lodge we were finally able to get my mum out of hospital where she had been stuck for over a month after a fall (ironically a couple of days before we were transferring her to the Lodge after a stroke and memory loss made 24-hour care essential). In hospital, she was trapped
in a cycle of catching infections and not being exercised or stimulated. As soon as she arrived they got her outside in the sunshine with a sun hat and after just a couple of weeks, her improvement is enormous. There are plenty of activities, she is always dressed and gets to exercise with her walking frame and has developed a bit of independence and some memory recovery. Food is good and the carers are lovely. It was recommended to us by my brother-in-law whose mother spent her final few months there with dignity. The carers are wonderful and the manager is an ex-nursing sister who knows her stuff. They did have some CQC issues some time ago, but these have been put right now.

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Review from M T (Resident) assisted by family/friend published on 9 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Kind and caring with no fuss.

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Review from M A (Resident) published on 5 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been here 5 years.
I have enjoyed staying here because I get my things done for me.
Washing is done for me, dressing and breakfast, lunch and tea and the garden.
And we have enjoyed the entertainment.

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Review from Suzanne T (Wife of Resident) published on 5 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was very satisfied with the care in Rowan Lodge Nursing Home - my husband was treated with care, kept very clean and I was always happy that he was looked after with respect.

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Review from D R (Son of Resident) published on 5 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

During a four-year period, my mother could not have been given better care whilst experiencing her debilitating illness.
The expression of love from the carers and the activities group was second to none.
The current management (2016 - 2017) ensure that all staff fully understand the full meaning
of 'caring' for all residents.

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Review from J M (Husband of Resident) published on 2 February 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

This home offers excellent care for my wife keeping her clean, warm and comfortable. She does not need any entertainment due to her mental state so she could be regarded as a resident who presents few challenges to the home. On the minus side the home employs a large percentage of temporary staff which
can result in poor coordination.

Reply from Mark Vickery, Director at Rowan Lodge

Thank you for your comments and we are very pleased to hear your wife is receiving excellent care. That is always our first priority and is something Rowan Lodge has consistently delivered over many years.


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Review from G W (Daughter of Resident) published on 31 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Atmosphere friendly and welcoming, managers and staff listen to and engage with relatives well. Activity team excellent and understanding of individual residents capabilities and needs. Cleanliness excellent - the home has a homely feel - not institutionalised. Big improvements made over the previous
year with new managers in place. More consistency of staff and better staffing levels. Calm and relaxed atmosphere - generally a much improved and happier care home with good caring staff.

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Review from J B (Daughter of Resident) published on 31 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Rowan Lodge makes the unbearable situation of dealing with dementia, bearable. The staff are kind, friendly and helpful. The residents are looked after with great care and affection and with considerable concern for the individual and dignity. The home is spotlessly clean and the laundry service is
excellent with residents wearing clean clothes every day.
A charming hairdresser comes into the home every week plus a chiropodist comes regularly and the GP has a weekly clinic. The entertainment team work hard, six days per week trying to stimulate the residents. Activities include; daily exercise class, art class, quiz games, board games, skittles and bean bag games plus concerts organised each month.

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Review from N R (Grandson of Resident) published on 31 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Some exceptional staff who constantly give over and above what is expected. There is one member of staff who is fantastic with my nan and cannot give her high enough praise.

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Review from Gail C (Niece of Resident) published on 30 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt was very reluctant initially to stay in a care home, but throughout her week, all the staff proved to be so friendly and caring. The food was excellent, accommodation and facilities in her room excellent and many residents were so friendly and kind towards her, that on her final morning she
asked if she had to go home, declared she had a wonderful time and when asked 9if she would like to return her eyes completely lit up, beamed and smile and then said "could I?", smiling all the while. Consequently, we have decided to book her in for various visits throughout the new year - she will be thrilled.

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Review from Ali A (Daughter of Resident) published on 24 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We were impressed with the website and then made a visit to Rowan Lodge. The friendly atmosphere was our first impression. All the staff we came in contact with were very professional, friendly and empathetic. I would certainly recommend Rowan Lodge to other friends for family members. Mum was always
nicely dressed her room was always immaculate considering there had been a change in manager during mums stay we felt the home continued to run smoothly.

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Review from Jan (Daughter of Resident) published on 9 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

These comments refer to ALL the staff - catering, carers, nurses, admin, hairdressers, pinks, domestic staff, agency staff, maintenance, day staff, night staff, every single one them. Our hearts are aching at the loss of our beautiful mum, and yet at the same time they are bursting with joy for the
care, comfort and pure love they have shown to her and to us, in the 9 short months that they have had her in their care. We will never forget every single one of them who came into contact with our precious mum.

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Current Review Score: 9.8 (9.785)

Overview of Review Score

The Review Score of 9.8 (9.785) out of 10 for Rowan Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.785 for Rowan Lodge is calculated as follows: ( (115 Excellents x 5) + (27 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 144 Ratings = 4.785

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Rowan Lodge is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 12 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 16 Jun 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

3 Bed Vacancies

posted 23 Feb 2025

Residential Care / Nursing Care / Respite Care


Awards / Recognitions (5)

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Meet the Team (6)

Dan

Dan Binney

Job Title: Service Manager

Joined: 2016

Dan has 25 years’ experience in the NHS working in Mental Health Services. He has worked extensively in care records and client-based electronic systems. Dan worked as part of the National Program team installing the first client based electronic care record into Barnsley and Community Priority Services NHS Trust and later took the role as Systems Manager. In 2011, he became the Administration Manager for a Memory Service in South Yorkshire, together with the Service Manager; they took the service forward winning the award of excellence in the Memory Services National Accreditation Program with the Royal College of Psychiatry which is endorsed by the CQC.
In 2015, Dan emigrated to Gran Canaria where he worked for a law firm who specialised in helping English ex-pats who had bought property in the Canaries who required legal assistance. He then returned to the UK in 2016 when he began work with Forest Care.


Wendy

Wendy Tidbury

Job Title: Home Administrator

Joined: 2017

Wendy is our outgoing and empathetic Home Administrator. She is a passionate member of the team, striving to add a personal touch to the care given to residents and support to relatives.


As Administrator, Wendy is responsible for the day-to-day administrative functioning of the home and supporting Dan. This involves a variety of tasks such as employment checks, enquiry handling, show rounds and admissions, to reassuring residents and relatives and dealing with their day-to-day requests.


Christopher

Christopher Laidler

Job Title: Head Chef

Joined: 2023

Christopher joined the Forest Care team as Head Chef at Rowan Lodge this year. He relished this opportunity to really show his creativity with food by redesigning the presentation meals to be elegant and fun while considering each resident's dietary requirements. Christopher adds a personal touch to his work by speaking with residents daily to make sure they are happy with the menus available.


Terri

Terri Taphouse

Job Title: Activities Lead

Joined: 2017

Terri is our passionate and hard-working Activities Lead. She gets to know our residents to plan respectful, fun and engaging activities for all our residents to enjoy. From Casino Nights to Music Therapy, Terri plans an eventful activities calendar that encourages emotional, social and physical well-being.


Terri leads our energetic and compassionate Activities Team who work with our residents on a daily basis.


Alan

Alan North

Job Title: Maintenance Manager

Joined: 2018

Alan is our Handyman who helps with fixing things and making sure our home runs smoothly. This involves ensuring that any maintenance/repair works are carried out promptly and efficiently with minimum disturbance.


Alan is your man if you require shelving, pictures hung on a wall, carpet cleaning or any general maintenance to make your room as comfortable as possible.


Nursing

Nursing Team

Job Title: Nursing Team

Joined: 2011

Our dedicated and experienced nursing team is responsible for managing the clinical care of our residents at Rowan Lodge focusing on their holistic care, which includes their mental, physical and emotional wellbeing.


This involves administering medication, working with our home GP and supporting senior carers and carers to ensure residents receive person-centred care in accordance with their assessed needs and plans of care.