Church View Care Home

Falcon Drive, Stanwell, Staines-upon-Thames TW19 7EU
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9.5 43 Reviews
  • Church View Care Home, Staines-upon-Thames
Church View Care Home is a purpose built, modern and luxurious facility set in the peaceful village of Stanwell in Middlesex. The home is close to local bus routes and has access to local amenities.

Church View is able to offer a range of care including Nursing and Dementia care, while also offering respite, convalescence and palliative care.   

The home is tastefully decorated and bright, bedrooms are all single rooms with full en-suite wet rooms.

A professional nurse and care team provide personal and social care to residents, whilst hotel services team provide the ancillary support including meals and laundry.

The Wellbeing programme ensures that residents are stimulated with a range of therapeutic and social activities and the home's philosophy encompasses the provision of high quality individualised care for residents.

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Care Provided by Church View Care Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 78 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • Down Syndrome
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Multiple Sclerosis
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Owner
  • H Plus Care Ltd
  • Person in charge
  • Cliff Grand-Scrutton (Director)
  • Admission Criteria
    • Ages from 35 to 120
  • Room Information
    • Single Rooms (78)
    • Single Rooms with ensuite Wet Room (78)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2011
    • Last Refurbishment: 2023
    • Number of floors: 2

Funding & Fees Guide for Church View Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,200 – £1,600
    • Self-Funded Residential Dementia Care £1,200 – £1,600
    • Self-Funded Nursing Care £1,200 – £1,600
    • Self-Funded Nursing Dementia Care £1,200 – £1,600
    • RESPITE Self-Funded Residential Care £1,200 – £1,600
    • RESPITE Self-Funded Residential Dementia Care £1,200 – £1,600
    • RESPITE Self-Funded Nursing Care £1,200 – £1,600
    • RESPITE Self-Funded Nursing Dementia Care £1,200 – £1,600
  • (these prices are only a guideline, please contact Church View Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Parking

  • There is visitor parking on site


Church View Care Home Reviews (43)

Total of 43, showing 1-20
9.5

Church View Care Home has a Review Score of 9.5 (9.533) out of 10, based on 21 reviews in the last 2 years. Over all time Church View Care Home has 43 reviews.

Overall Experience

  • 30
  • 11
  • 1
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  • 0

Date Published

43
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8
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Review from Jessica D (Daughter of Resident) published on 5 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother arrived at Church View mid-December 2024.
On arrival we were met by one of the nurses who was so welcoming and introduced us to the staff on duty that day, who were also very caring and supportive, took no time for mum to settle in comfortably.
I give five stars to Church View for excellent
care, cleanliness, professionalism and support.
Special thanks to the manager and everyone who cares for my loving mum.
Best care home. Highly recommend.

Reply from Rohan Patel, Business Manager at Church View Care Home

Thank you for your kind words! We're delighted to hear that your mum felt comfortable, and we truly appreciate your recognition of our team's dedication.


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Review from Linda M (Sister of Resident) published on 22 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister has been so well cared for by the staff.
Nothing is too much trouble, They are so friendly and kind.
Plus the activity ladies are so kind and there are so many more activities now. They enjoy singing and playing games, arts and crafts, it's such a lovely atmosphere.
Also, the in-house physio
has been so positive for my sister which is improving her mobility.
It is so nice that I can leave my sister knowing she will be safe and cared for.

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Review from K C (Daughter of Resident) published on 17 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was here for a respite for 4 weeks to start with. Then Extended for a bit while my Dad was in there for End of Life care.
She loved being there and we could visit her any time night or day.
My mum is bed-bound, but they included her in many activities. Thank you, team. She made a fresh flower
arrangement, a lovely crown with beautiful handmade (by the team) flowers and she loved it when the animals came to visit the home.
They also found a comfortable chair so she could go and see my Dad when he arrived. They came here every day to see him.
They bent over backward to help with every aspect of my mum's needs.
We as a family were oh so grateful for everything they have done for us.
From care assistants to the management they were so helpful.
Thank you all for making my mum's stay the best.
And maybe if she needs another respite she will be coming to you.

Reply from Cliff Grand-Scrutton, Director/Registered Manager at Church View Care Home

Thank you for completing the review and being so generous with your review, naturally the team is delighted you and the family have felt they did a good job. Your mum will be welcome at any point in the future even for coming along and joining in with whatever is going on having a cuppa and a bit of cake. Thank you from the Church View Team. Best wishes.


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Review from Evan B (Son of Resident) published on 14 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Staff were brilliant with my Mother. They seem like they care and go over and above what's expected. I am very impressed with the care received in the few months my Mother has been here! They keep in regular contact with me by phone and I am always assured they are on top of things and all is good
there.

Reply from Cliff Grand-Scrutton, Director/Registered Manager at Church View Care Home

Thank you for your submission, we value every feedback we receive, as it allows us to improve and feedback to the team. You have shared positive comments and reviews on behalf of the team and me - Thank you. Best Regards, the Churchview Team and Cliff.


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Review from Patricia W (Resident) published on 25 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I feel lucky to be here. All the staff are amazing. Nothing is too much trouble. If I need anything I simply ring my bell and within one or two minutes a member of staff will come to see what I need and it gets done at the earliest opportunity. This is the same day or night. When I arrived here I was
unable to walk and my legs were pretty useless. I have a wonderful physiotherapist who works tirelessly to improve my mobility. He gives me exercises and does fantastic massages. Although painful I feel the benefit. I have reached the stage with the help of a Physiotherapist and one carer I can just sit on the edge of my bed which I certainly couldn’t do when I arrived here.
I am kept warm and cozy and the quality of the food is very good.

Reply from Cliff Grand-Scrutton, Director/Registered Manager at Church View Care Home

Thank you for completing this review and the team is delighted that you feel we are looking after you so well. If there is anything we could do more " you only have to ask" Thank you again wishes, The Church View Team.


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Review from D J (Son of Resident) published on 5 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

The carers were very nice and looked after my Father okay but wasn't great! But the money you pay, the service you get. The management in my opinion was unprofessional and uncaring but that's just my experience. This place was rated inadequate in 2019 and the same management is still there so I find
this unbelievable they are still employed by this care home. I pointed out some problems I found when my father was there and the reply I received in a very sarcastic way was" Thank you for your feedback". My Father is in a much nicer place with staff and management really care, unlike the manager at this place. Not impressed with the care my father received. Would say look around for other care homes before deciding on Church View.

Reply from Cliff Grand-Scrutton, Director/Registered Manager at Church View Care Home

I feel it appropriate to respond regarding some comments you have made. Your father came to us on a respite as you are aware for a defined period, and we continuously accommodated and extended on your request. This was to the detriment of the other family that was moving into the room your father was in. I appreciate that is frustrating and you had requested that your father stay at Church View long term but unfortunately, we were not able to accommodate that at this time. As mentioned the room had been promised to another resident and family knowing your father's placement was only for a limited period of respite. We purchased the home in Jan 2023 so the management has completely changed and the rating of inadequate is not related to the current management or operator. The current rating is uninspected as a new operator we are waiting for the CQC to complete the inspection. I wish you all the best for the future and indeed your father. Best Regards Cliff


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Review from Jacqui H (Wife of Resident) published on 3 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am delighted with the care and attention received by my husband over the last four months. It has been a difficult time for us as a family and we received wonderful support and were made to feel so welcome.
The activities staff have been so good and the carers are superb.
Contact methods are excellent
and management supportive. Thank you!

Reply from Cliff Grand-Scrutton, Director/Registered Manager at Church View Care Home

Thank you for your review and your kind words, it means so much to the team and regardless of the feedback the team and I are always looking at ways to improve. It is our privilege and honour to be in the position of looking after a family's loved one and we take great pride in doing so, thank you for taking the time to complete the return. Best regards.


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Review from Stuart M (Son of Resident) published on 26 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very happy with the overall care and accommodation my dad receives at this nursing home. The staff are all very friendly and always attentive to all his needs and palliative care.

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Review from Olivia S (Granddaughter of Resident) published on 28 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone was very friendly, staff are really nice. A particular staff member is very kind. Physio is great.

Reply from Cliff Grand-Scrutton, Director/Registered Manager at Church View Care Home

Thank you for your review it is always important to get feedback, in this case, I and the team are grateful for your fantastic feedback.
Best wishes,
The Church View Team (Cliff Grand-Scrutton).


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Review from C N (Daughter of Resident) published on 10 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad, who suffered from advanced dementia, received excellent care from very friendly, cheerful, kind and attentive staff. When more mobile, he enjoyed sitting in the lounge and eating his meals in the dining room. When he became bedbound, the staff ensured he was safe and comfortable, looking after
all his medical and personal needs. He was very well cared for by a fantastic team who did an amazing job. I can't thank them enough.

Reply from Cliff Grand-Scrutton, Director/Registered Manager at Church View Care Home

Thank you for your review and your kind words; your feedback is welcomed as we are constantly looking at ways to do things even better.
Thank you for taking the time to complete the review.
All the best, the Church View Team.


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Review from K K (Daughter of Resident) published on 20 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad is well cared for here. The staff are lovely and always smiling. They are very caring and patient. My dad is enjoying living here and enjoys the many activities they put on. He enjoys the food and is eating well. He has a nice large room with a view out. It's always clean and tidy. The lounge
is a pleasant place to sit and has a friendly, homely feel, and staff are always on hand. I feel happy that my father is in a safe and comfortable place and is so well looked after.

Reply from Cliff Grand-Scrutton, Director/Registered Manager at Church View Care Home

Thank you for your response, and all feedback is appreciated to ensure we maintain and improve what we do.
Thank you for taking the time to fill in the return it is greatly appreciated
Best wish.


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Review from L H (Daughter-in-law of Resident) published on 25 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our relative is very happy here, especially as her friends are able to visit her and she feels included in village life. She is receiving excellent care and is delighted that her leg ulcers have been cured after many years of NHS neglect and thick bandages. The staff are very friendly and caring and
do all they can to make her comfortable and happy. This is a huge relief for us as we live 150 miles away and can only visit once a month.

Reply from Cliff Grand-Scrutton, Director/Registered Manager at Church View Care Home

Thank you for your review, we take our reviews seriously and welcome and encourage people to comment so we can improve, thank you for your generous review.
Best wishes
The Church View Team


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Review from S J (Daughter of Resident) published on 3 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The treatment Mum has at Church View has been very kind and professional. Staff have a lot of patience with Mum who has dementia and can be very demanding and difficult. Staff who work with Mum, especially the team leader are great and the activity team in persuading Mum to join in with activities.
The assistant manager always answers any emails or questions promptly and I get regular updates if she is 'Resident of the day'.

Reply from Cliff Grand-Scrutton, Director Registered Manager at Church View Care Home

Thank you for taking the time to complete the review, we always value your feedback and look to improve. If you would like to have a conversation I would be delighted to discuss any concerns you may have. Best wishes.


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Review from Susan D (Wife of Resident) published on 18 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good.

Reply from Cliff Grand-Scrutton, Director/Registered Manager at Church View Care Home

Thank you for your review and we appreciate that you have found the time to submit. I would also like to have the opportunity to discuss anything we could be doing better and would be delighted when you visit to come and ask for me or speak to a member of the senior team. Thank you again.


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Review from C D (Daughter of Resident) published on 17 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Poor communication, for example, no notification of change, of change of manager or change of ownership, condescending communication advising resident is resident of the day, when bedbound and cannot participate in any activities, just because she has put weight on.
Cannot comment on activities or
value for money.

Reply from Cliff Grand-Scrutton, Director/Registered Manager at Church View Care Home

Thank you for your review and apologise if you did not receive the communications that were sent out via letter and email explaining the change of ownership. I would like to invite you to contact me so we can have the opportunity to discuss your concerns. We also have resident's family meetings where it is possible you can raise your points. Please get in touch and thank you for your comments which we do take seriously and will act upon any improvements that are needed.


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Review from F B (Brother of Resident) published on 13 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have no issues with the care and support my sister receives. I cannot give enough praise to the staff who look after her. They are always cheerful and spend time chatting to her in her room.

Reply from Cliff Grand-Scrutton, Director/Registered Manager at Church View Care Home

Thank you for your response and feedback, we always value feedback as it helps us access and review areas which we can do better in. Thank you.


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Review from L W (Daughter of Resident) published on 7 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been a resident at Church View Care Home for six years now. Although he is bedbound, since his admission, the staff have maintained his skin integrity throughout. Despite having advanced dementia, he still tells us that he enjoys his meals, he especially enjoys the fresh fruit he is given
on a regular basis. We understand that our dad finds it very difficult to accept personal care because he is a proud man and still thinks he can care for himself, the staff manage this very well, even though it is a challenge for them. We know he is cared for and he is settled in his home. Thank you.

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Review from Olga G (Ex Family Member) published on 19 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience with Church View Care Home is very positive. All the staff are very caring, always smiling and very attentive to my ex-husband. They know all about him and keep us informed all the time. Always asking about his needs, what he likes and everything to make his stay here pleasant. Keep constant
communication with his GP and give him his medication. He eats all the food, he must like it. They are always watching him because he is frail and could fall. They take him for little walks. All in all, excellent staff.

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Review from S J (Daughter of Resident) published on 19 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Church View Care Home has improved immensely since new owners have taken over. Mum has always been well looked after and is happy in her own 'dementia world'. Activities and music are well received, my mum is encouraged to participate in everything. Facilities are being refurbished, looking good for
the future of the home.

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Review from B S (Friend of Resident) published on 19 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All facilities are excellent. Staff are caring and carry out their duties with enthusiasm.
Room and cleanliness are very good.
The only disappointing factor is the sub-standard food served for the main meals. Food has to be brought in to sustain the appetite of the resident.
Otherwise, a good all-round
performance.

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Current Review Score: 9.5 (9.533)

Overview of Review Score

The Review Score of 9.5 (9.533) out of 10 for Church View Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 21 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.533 for Church View Care Home is calculated as follows: ( (172 Excellents x 5) + (48 Goods x 4) + (15 Satisfactorys x 3) + (7 Poors x 2) + (4 Very Poors x 1) ) ÷ 246 Ratings = 4.533

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Church View Care Home is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 78 registered maximum number of service users is 15.6, which has been reached with 19 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (0)

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Meet the Team (2)

Cliff

Cliff Grand-Scrutton

Job Title: Director & General Manager

Joined: 2023

Cliff has over 35 year's experience in executive and senior management roles in the healthcare sector. Cliff has been the catalyst in driving Larchfield House to become the specialist complex nursing home that we are today. He motivates the team to excel at a high level while developing their skills so everyone can grow into their roles accordingly.


Mario

Mario Rabhi

Job Title: Deputy Manager

Joined: 2020

Mario Joined in May 2020 with over 12 years of experience in Residential, Dementia and Nursing Care working in the Surrey Area. Mario Has a background in Quality Management and is passionate about his work. Mario Is a Team Player and will make sure that our residents will continue to receive the highest quality of care.


Frequently Asked Questions about Church View Care Home

What types of Care is Church View Care Home registered for?

Older Person Care, Dementia, Respite Care, Mental Health Condition, Physical Disability, Sensory Impairment, No Medical Intervention & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Church View Care Home provide?

Palliative Care, Convalescent Care, Physiotherapy, Separate Specialist Dementia Care Unit, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Church View Care Home have?

There are 78 Single Rooms.

What are the Facilities & Services at Church View Care Home?

Own Furniture if required, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Church View Care Home to the centre of Staines-upon-Thames?

2.3 mile(s) as the crow flies, distance by road may be significantly further.