Phoenix Park Care Village

Phoenix Avenue, off Phoenix Parkway, Scunthorpe DN15 8NH
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8.7 51 Reviews
  • Phoenix Park Care Village, Scunthorpe
The Phoenix Park Care Village is registered to accommodate both nursing and residential clients and comprises three separate care facilities.

Hill Top care centre provides care for 77 clients whose needs are associated with the ageing process, with a dementia, a mental disability and/or a physical disability, all in single level access shower en-suite accommodation.

Overfields Care Centre will provide a further 34 spacious level access en-suite rooms.

The Fairways opens in summer 2017.

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Care Provided by Phoenix Park Care Village

  • Type of Service
    • Nursing Home
  • Privately Owned
  • For a maximum of 146 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Other Care Provided
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Faith Welham and Leanne Powley (Managers)
  • Admission Criteria
    • Residential / Nursing Clients
    • Ages 18+
  • Room Information
    • Single Rooms (146)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Phoenix Park Care Village

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,286
    • Self-Funded Residential Dementia Care from £1,286
    • Self-Funded Nursing Care from £1,286
    • Self-Funded Nursing Dementia Care from £1,286
    • RESPITE Self-Funded Residential Care from £1,286
    • RESPITE Self-Funded Residential Dementia Care from £1,286
    • RESPITE Self-Funded Nursing Care from £1,286
    • RESPITE Self-Funded Nursing Dementia Care from £1,286
  • (these prices are only a guideline, please contact Phoenix Park Care Village to find out the exact price for your requirements)

Facilities

  • Gardens
  • Lift
  • Minibus or other transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Kitchenette
  • Wheelchair Access

Phoenix Park Care Village Reviews (51)

Total of 51, showing 1-20
8.7

Phoenix Park Care Village has a Review Score of 8.7 (8.714) out of 10, based on 11 reviews in the last 2 years. Over all time Phoenix Park Care Village has 51 reviews.

Overall Experience

  • 36
  • 8
  • 4
  • 1
  • 2

Date Published

51
3
6
11
40

Review from B C (Partner of Resident) published on 13 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Most of staff very lazy and in my eyes don't care for residents. This is the residents homes and should have all the comforts like they did in their previous home all I can say is I hope and pray I don't need to go in one it is heartbreaking.

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Review from D S (Resident) published on 22 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have lived here since May 2023 and I can honestly say that the Fairways has a caring professional feel to it. The staff are friendly, the manager is superb and will go out of her way to help anyone.
I am totally settled with no intention of leaving here.
All I can say is a big thank you to the manager
and her team for making my life livable again.

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Review from Lukasz W (Resident) published on 11 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A very pleasant place in the universe to live life, also in a constructive way, and keep chaos secure in life, living again in peace, also in mind. Great.

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Review from I L (Wife of Resident) published on 4 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Was dead against homes, and promised I would never put a family member into one. But since coming to see my husband in here, it has changed my mind. Very caring and supportive with both of us, would definitely recommend to others, love the staff and all they are doing here.

Reply from Diane Smith, Director at Phoenix Park Care Village

Thank you for taking the time to complete this review and for your kind words.


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Review from Susan P (Cousin of Resident) published on 19 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased with Hill Top Care Home. The staff are all amazing, they all go that extra mile to ensure all residents are well looked after. The food is very good, a good menu every day, they cater for everyone's needs. The staff are more like friends now, I can go visit and leave knowing my relation
is in very good hands. The manager is there always on the ball. I really cannot thank the team enough for all their hard work. Well done to the team, superstars, all of you.

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Review from Judith A (Daughter-in-law of Resident) published on 24 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

In the few weeks, my mother-in-law lived here, she received the very best care from staff who clearly enjoyed being with the residents and who gave the family a warm welcome whenever we visited. Communication from senior staff was both empathetic and professional, we were kept informed of any observed
changes. We were impressed with the immediate action taken when she required medical intervention and were kept informed at all times. The home environment was clean and comfortable, and additional resources (eg alarmed crash mat) were provided when needed. Outside services (hairdresser and chiropodist) kept her self-image high, and other activities occupied and stimulated her mentally, (sing-a-long). Overall, the family were extremely satisfied with the provision in this care home.

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Review from Sally B (Cousin of Resident) published on 3 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My cousin has been resident in the home since Christmas 2023. He has been very settled, loves his ensuite room, says the food is excellent and the staff very supportive to all his needs. Each time I visit the home is clean and tidy. I am always greeted by friendly staff. Nothing is too much trouble
for any residents observed by the staff. The facilities are excellent. Staff knowledgeable and caring. Food looks appetising. I am notified of any changes in my cousin's health (I am his next of kin). I am very happy with his placement.

Reply from Kate Tipper, Sales Coordinator at Phoenix Park Care Village

Thank you for taking the time to leave us a review regarding your cousin. We appreciate your feedback and we are delighted to see the star rating.


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Review from Julie W (Daughter of Resident) published on 12 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic staff, great care. The staff explain everything to us relating to our mum they are friendly, kind, and very helpful, completely understanding of our worries if we leave any really good teamwork and a very nice manager of the ward.

Reply from Kate Tipper, Sales co ordinator at Phoenix Park Care Village

Thank you for taking the time to leave us a review. We appreciate your feedback and we are delighted to see the star rating.


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Review from K M (Daughter of Resident) published on 12 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Fairways at Phoenix Park has been caring for my mum for nearly 5 years, and the staff there have become like family to all of us. The love and care she receives daily is incredible and difficult to put into words. The respect they show mum, and her beliefs, and the support they give her to be able
to follow them are overwhelming. I feel I have a wonderful communication pathway with them. They contact me whenever needed and honestly have allowed me something that I have never had while mum was alone or in hospital that I will be grateful for the peace of mind! I trust the team at Fairways with my mum's life and care and will never be able to thank them enough! Thank you.

Reply from Kate Tipper, Sales co ordinator at Phoenix Park Care Village

Thank you for taking the time to leave us a review. We appreciate your feedback and we are delighted to see the star rating.


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Review from John D (Respite Resident) assisted by family/friend published on 30 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Was nice to pick my room, which was on the ground floor looking onto the gardens. Was supplied with a key to lock room as appreciate others wander around freely. Room temperature a little on the cool side, and water from hot tap didn't get warm. Shower good though. All staff amazing, friendly and helpful
with my physio exercises. Plenty of encouragement and praise. Felt could have more activities in-house, memory games, newspaper reading and games/puzzles, but staff are extremely busy. Very generous with food portions. Enjoyed my stay, but no place like home!

Reply from Kate Tipper, Sales co ordinator at Phoenix Park Care Village

Thank you for taking the time to leave us a review. We appreciate your feedback, and we are delighted to see the star rating.


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Review from Paul A (Husband of Resident) published on 21 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife's been a Hilltop resident for almost 2 years. I can't ask for a more fitting place for my most precious possession - my wife - to be in. Staff have been simply amazing with her. They are always kind, caring, compassionate, and respectful to my wife and me. They become friends. Each resident
does things in their own time, never forced. There is no timetable or agenda to follow. Some staff even come in on their days off taking residents out in the minibus in small groups. There's a good variety of activities to help stimulate and encourage residents - music, drum therapy, chick hatching, a Shetland pony, therapy dog, films, etc. There's also a visiting chiropodist and an on-site hairdresser. My last point is very important: staff make it very clear they are there also for relatives. Times are very distressing for close family, they are always there on the end of the phone if I'm upset, anxious, or need a pick me up.

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Review from Hilary W (Daughter of Resident) published on 24 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was placed at Hilltop Care Centre because she was living with severe dementia. Her room was large and very light, with an ensuite shower and loo. She was very poorly for most of her 2-week stay and on end-of-life care for her second week.
The carers and nurses were so kind and compassionate.
They provided personal care with great skill, patience and immediate attention. There was generally a good number of staff on duty at any one time.
They encouraged and prompted Mum to eat but did not try to force her. When it became impossible for Mum to get out of bed, they tried different types of cups to help Mum drink.
Nurses arranged medicines to control Mum's pain and agitation and were on hand to administer these as required. But they also respected Mum's and my wishes for minimal intervention and gave us space and time to just be together.

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Review from A G (Wife of Resident) published on 20 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has some challenging behaviours at times, the staff treat him with care and love. He's nonverbal so it's difficult to understand him, but the staff have gone out of their way to keep him settled and well cared for.

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Review from G P (Daughter of Resident) published on 13 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff go above and beyond for my mum and from what l have seen for all residents, nothing is too much trouble. My mum has physical and mental health needs. Mum had to go into a home due to the care package at home breaking down, l am so pleased we chose Hill Top Care Centre.
We know as a family
that Mum is safe and so well looked after.
It has been difficult times the last few years, even through the tough times the staff never give up and are dedicated.

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Review from Steve C (Son of Resident) published on 11 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Hilltops have been outstanding with their care for my father. They are always caring and compassionate and provided a quality service.
Thank you for everything you have done for Dad and is as a family.
The team led by the manager are a real credit to Prime Life

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Review from P S (Son of Resident) published on 31 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

For the second time this year, we have made an 80 mile round trip to visit my mum at Hill Top. Today it was Mothering Sunday. On both occasions, we have been refused entry due to Covid in the care home and us not being notified beforehand. The carer we spoke to on arrival today advised us Covid had
been in the home for over a week. Considering the cost of fuel and visitors wishing to visit on Mother's Day it is not acceptable to not inform visitors about access to the property being limited.

Reply from Diane Smith, Director at Phoenix Park Care Village

Many thanks for raising your concerns with us and my sincere apologies on behalf of the company for this negative experience. I have shared your concerns with the home manager and she will be responding to you in full in due course, pending our own internal investigation in to what has gone wrong on this occasion.


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Review from Julie N (Daughter of Resident) published on 9 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

My experience of this home with my mum a resident leaves a lot to be desired, with communication, competency, and the ability to follow simple family request, all of which leads me to despair on a regular basis!

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Review from Stuart S (Husband of Resident) published on 30 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Soon my wife, a lifelong Glasgow Rangers fan will have been at Hilltop for 3 years. Throughout my wife has been safe, better looked after than any through any care I could provide at home, nurtured emotionally, physically and yes as I look back, with probably every essential care need exceeded in its
application. Where I failed to meet my wife’s care needs Hilltop has succeeded. I had no intention of singling any individuals out either but the empathetic Manager especially and Unit 2 Care Team Leader deserve this. Thank you all who work within Unit 2, or make its work possible through reception and administration, cleaning, laundry, catering, building maintenance and the other ancillary services. I have in consequence built up an enormous debt - one of gratitude - including that my wife will never know or learn about the Hilltop manager's unswerving allegiance to Celtic!

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Review from R F (Son of Resident) published on 30 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is very welcoming and clean. All staff are providing a great level of care and assistance to my mother.

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Review from Gillian S (Mother of Resident) published on 9 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our son came to you after a fall, broken ankle, and I cannot fault the care. Even though he's only 45, he's happy, well looked after. Your staff have been wonderful.

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Current Review Score: 8.7 (8.714)

Overview of Review Score

The Review Score of 8.7 (8.714) out of 10 for Phoenix Park Care Village is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.3 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.372 for Phoenix Park Care Village is calculated as follows: ( (88 Excellents x 5) + (23 Goods x 4) + (6 Satisfactorys x 3) + (2 Poors x 2) + (10 Very Poors x 1) ) ÷ 129 Ratings = 4.372

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.342 Points relating to the number of positive Reviews for Phoenix Park Care Village is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 146 registered maximum number of service users is 29.2. 10 Positive Reviews ÷ 29.2 = 0.342

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 19 Dec 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

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Frequently Asked Questions about Phoenix Park Care Village

What types of Care is Phoenix Park Care Village registered for?

Older Person Care, Dementia, Respite Care, Physical Disability, Sensory Impairment & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Phoenix Park Care Village provide?

Palliative Care & Own GP if required are other types of care provided.

How many Rooms does Phoenix Park Care Village have?

There are 146 Single Rooms.

What are the Facilities & Services at Phoenix Park Care Village?

Own Furniture if required, Pet Friendly (or by arrangement), Minibus or other transport, Lift, Wheelchair Access, Gardens & Residents Kitchenette are some of the Facilities & Services.

How far is Phoenix Park Care Village to the centre of Scunthorpe?

1.2 mile(s) as the crow flies, distance by road may be significantly further.