Review from Dawn H (Daughter of Resident) published on 29 September 2021
Submitted via Postal Card • Report

Overall Experience

My dad spent the last few months of his life at Peaker Park Care Village with challenging behaviour due to vascular dementia.
The staff were caring and considerate toward my Dad, especially towards my Mum and our family in these very difficult times, which meant so much. We thank them all.

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Review from L W (Sister of Resident) published on 31 August 2021
Submitted via Postal Card • Report

Overall Experience

My sister was moved to Peaker Park from Hospital as she neared the end of her life, she actually was only there for four days but the kindness, care and compassion showed to her was exemplary as was the kindness to her relatives. She was kept clean and comfortable but treated with courtesy despite my

sister having advanced Alzheimer's disease. I have no negative comments to make.

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Review from Helen J (Daughter of Resident) published on 30 July 2021
Submitted via Website • Report

Overall Experience

Our Mum spent the last 4 weeks of her life until she passed away last week, in Fiddlers Court, the end of life unit. We can’t thank the management, nursing team and carers enough for the kindness, care and compassion that they gave to her and to us during her time in their care. Everyone made time to

answer our questions and help us navigate through her final days. Mum had wanted to die at home but this was absolutely the best place for her and us. The setting is lovely, calm, safe and homely. En-suite and a fridge in the room ensured we could spend comfortable private time with her and we appreciated the lounge and garden when we needed a breather. Would highly recommend for those with loved ones needing end of life care.

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Review from Diane B (Daughter of Resident) published on 17 June 2021
Submitted via Postal Card • Report

Overall Experience

Like everyone, I feared my father going into care, there are so many horror stories. However, I needn't have worried, Peaker Park Care Village were absolutely outstanding. They immediately wanted to get to know Dad so that they could tailor his care. He was treated with care and compassion. They managed

to provide a clean and secure environment, yet warm, friendly and homely. He was treated with the utmost dignity by everyone there. I owe each and every one of them such a debt of gratitude.

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Review from Claire R (Daughter of Resident) published on 7 June 2021
Submitted via Website • Report

Overall Experience

I cannot rate Peaker Park highly enough. Not only is it spotlessly clean with modern rooms and ensuite facilities but the environment is calm and caring. My father settled in very quickly and was very happy there. They offer a variety of stimulating activities from making gingerbread houses and bird

feeders to bingo, puzzles and games. During the pandemic, I was constantly kept up to date with photos and news about my dad. When my dad celebrated his 100th birthday, the team arranged a party for his unit and ordered a beautiful cake and decorated the dining room with banners and balloons. The empathy and care the team gave my father in his final days were absolutely amazing and the stories they told me about him made me realise they truly knew him and cared about him.

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Review from Andrew S (Son of Resident) published on 7 June 2021
Submitted via Postal Card • Report

Overall Experience

Took good care and looked after my dad. Special thank you to his main carer.

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Review from Alice S (Wife of Resident) published on 18 May 2021
Submitted via Postal Card • Report

Overall Experience

We are very happy with the care, nothing is too much trouble and they are there most of the time and keep me informed every day. My husband is in Bowden Unit.

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Review from K G (Daughter of Resident) published on 6 May 2021
Submitted via Website • Report

Overall Experience

My mother required nursing care following a brain aneurysm last year, where she was unfortunately left with no mobility or communication. I am so grateful for the excellent and specialist care being provided by the nursing and care team at Peaker Park. In addition to providing for my mother's daily

care needs, they also ensure my mother's preexisting medical conditions are anticipated and monitored, as she can no longer express this herself. Communication with the Care Team Leader has also been exemplary. I am always updated to what actions they are taking to ensure my mother's wellbeing and health. This has not only been actions within the nursing home but also proactively with specialist health providers. It is reassuring to know that my mother is being looked after this well and a blessing that she is happy in her setting.

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Review from Kevin M (Son of Resident) published on 13 April 2021
Submitted via Website • Report

Overall Experience

My mother developed Alzheimer's and like all families, we wanted the best care and found plenty of options. However, we were sold the upside without thinking through the downside. After moving her into one home, her condition deteriorated and she became challenging so we found that, as quick as the

home had welcomed us, they wanted her moved out. It would have been smarter if we had found a home that could scale up to manage her condition through to end of life. Thankfully, we found Peaker Park. The facilities were excellent and the staff were amazing. From the first call and throughout their assessments, they focused on mapping my mother's needs. Throughout her stay, the team took great care to manage her condition and worked well with the local authorities, doctors, and dentists. Covid obviously caused significant disruption, but even as my mother's condition deteriorated they found ways to keep us close.

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Review from Jane T (Daughter of Resident) published on 26 March 2021
Submitted via Website • Report

Overall Experience

I am so grateful that both of my parents are safe, well cared for and living in the same care home. My parents both have dementia and were moved to Peaker Park from hospitals in May and July 2020 for their own safety, as living independently was no longer appropriate. The last year has been a most traumatic

time with regards to my parents' health and the pandemic restrictions that have been in place making it nearly impossible for me to support my parents in the way I would have wanted to. The staff that look after my parents have been very understanding, approachable, friendly and helpful and on the few times I have been able to visit, clearly care with compassion and dedication. I have not had the opportunity to look around the home or experience any of the activities but we love seeing photographs on the dedicated Facebook page and try to arrange video calls with support from staff which is very reassuring. My mum always tells us ‘they are wonderful workers’ which says it all. Thank you.

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Review from Mary K (Daughter of Resident) published on 18 February 2021
Submitted via Postal Card • Report

Overall Experience

Very happy with the care my father received while in Peaker Park. The home is clean and staff are caring. My father appeared happy in the home despite having dementia.

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Review from Millicent R (Wife of Resident) published on 23 December 2020
Submitted via Postal Card • Report

Overall Experience

The care my husband has received has been outstanding. He is at the end of life stage and his treatment has always been kind, thoughtful and reassuring. I can not fault the wonderful staff.

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Review from Philip K (Son of Resident) published on 28 September 2020
Submitted via Postal Card • Report

Overall Experience

My mother stayed in Mulroy House at Peaker Park for six months from January to July 2020. When she arrived she was very frail and quite poorly, with weight loss and a bowel infection. She was looked after by the nurse in charge and her excellent team of dedicated professionals who cared for her properly

and she transformed during her time there into her old self again, putting back on the weight she had lost and began engaging with the staff and chatting with the other residents. It was like having my old Mum back when she was ready to move back home again. My whole family is very grateful for the skill, care and compassion shown by all of your staff towards my Mum, through what surely must have been the most difficult of times with the coronavirus pandemic lockdown arriving halfway through her stay. You patiently arranged video calls for all my family members with Mum as we could not visit in person during the lockdown. Thank you so much for all you have done.

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Review from Sally C (Daughter of Resident) published on 4 June 2020
Submitted via Website • Report

Overall Experience

My dad lived at Peaker Park for four months from January to May 2020.
He had dementia and lived in the secure Bowden unit.
From the moment I arrived with him, we were treated with such kindness and care.
All the staff were friendly and caring.
Initially, Dad displayed challenging behaviour but the

staff were patient and understanding and eventually Dad settled down and was very happy.
I would have no hesitation in recommending Peaker Park.

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Review from Ian M (Son of Resident) published on 26 May 2020
Submitted via Website • Report

Overall Experience

Our mother was cared for at Peaker Park during the last weeks of her life. She had been in hospital before her admission. From our first engagement with the home, we were impressed. The management, nurses and support staff were all very welcoming and understood how difficult it was for mum to adjust

to being transferred here given her dementia and frailty.
Management and the trained nurses took the time to understand our mum's needs and took decisions which aligned with her and our wishes. The accommodation was clean and kept in good condition and we felt that the staff cared about mum, us and the other residents.
The only observations we would make is that communication between teams occasionally broke down. We understand this happens and to be clear it occurred far less here than it did in hospital or at the previous care home. We want to place on record our sincere gratitude for the care given to my mum which made her last days happy, pain-free and comfortable.

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Review from M H (Wife of Resident) published on 4 May 2020
Submitted via Postal Card • Report

Overall Experience

My husband was a resident at Peaker Park due to his physical immobility. At all times he was treated with dignity, kindness and respect and enjoyed the camaraderie of staff and visitors. I always found the staff to be calm and caring. Peaker Park is a friendly place and visitors are always welcome.

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Review from M D (Resident) published on 21 April 2020
Submitted via Postal Card • Report

Overall Experience

I must admit I was apprehensive when I was told I needed a spell of care, that meant leaving my bungalow and moving into one of the apartments available. I needn't have worried, the kindness shown to me by all staff, the care at all times has been excellent.

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Review from Jennifer S (Daughter of Resident) published on 12 March 2020
Submitted via Postal Card • Report

Overall Experience

My mother was only with you for a short while but the care, respect and consideration were second to none! We couldn't have asked for better end of life palliative care. Thank you all so much.

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Review from A S (Daughter of Resident) published on 9 March 2020
Submitted via Postal Card • Report

Overall Experience

Hugely positive, respite care for our Mum. Thank you so very much.

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Review from G C (Wife of Resident) published on 5 March 2020
Submitted via Postal Card • Report

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Staff are really helpful and really good with patients. Always calm and very caring. After previous homes tried, we are very happy with Peaker Park.

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Peaker Park Care Village

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