Review from Mary I (Resident) published on 13 September 2017
Submitted via Postal Card • Report

Overall Experience

I stayed at Peaker Park Care Village for 11 days while my daughter was on holiday as I am waiting for my flat to be ready in a retirement complex. The staff were very welcoming, attentive and kind and I felt safe. I mixed with the other residents the best I could. I felt I would have liked to get the

opportunity to go outside more, especially as the weather was so nice. I would have enjoyed more activities too - maybe a quiz or more social gatherings as everyone seemed to stay in their room. The early supper time of 4:30 pm did not suit me, however, there was plenty of choice for the meals.

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Review from Hilary G (Daughter of Resident) published on 1 September 2017
Submitted via Postal Card • Report

Overall Experience

We had a very warm and reassuring welcome. We were very pleased with the room and the way we're treated. Very efficient with medication and attentive to Dad's needs. Dad was very comfortable and really enjoyed the food.
Overall we were very happy with the service. We would certainly return without

hesitation. I was happy because Dad was happy.
I have always feared the thought of Dad going into a care home, however, this experience was a burden lifted.

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Review from A S (Son of Resident) published on 9 August 2017
Submitted via Postal Card • Report

Overall Experience

Very caring and thoughtful staff.
Exemplary in every way. It is doubtful if the service my mother had could be improved upon. An exceptional model of best practice in this caring professional.

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Review from Siimon H (Son of Resident) published on 5 July 2017
Submitted via Website • Report

Overall Experience

My mother was initially admitted to Peaker Park Care Village on 13th March 2017. She had Vascular Dementia and my father could no longer cope with looking after her on his own. From the minute she arrived, until the day she sadly departed on 21st May 2017, having passed away there, the care she received

was absolutely fantastic.
My mother loved being there so much, she told everyone that would listen, that she didn't want to go back home. She just wanted to spend the rest of her days there.
While there, she was diagnosed with an rare, aggressive and incurable form of bladder cancer. The palliative care she received there was second to none. I feel very qualified to write this review, and share my opinion, as while my Mum was resident in Peaker Park Care Village, I visited her at least every other day. A truly fantastic care home that I would recommend to anyone and everyone, and if I manage to get that far in life, I would want to end my days there.

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Review from A C (Wife of Resident) published on 23 June 2017
Submitted via Postal Card • Report

Overall Experience

Unfortunately, my husband had to be admitted for nursing care. He is however being very well looked after and they make sure he is comfortable.
He is unaware of his surroundings but for family and friends we are so pleased he is at Peaker Park.

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Review from Jean S (Resident) published on 23 June 2017
Submitted via Postal Card • Report

Overall Experience

I'm so sorry not to have put the food in a higher category, perhaps because I loved cooking that I was so disappointed. I always tried to give my meals, although simple, texture and flavour and found flavour especially lacking.
Many dishes depend on certain accompaniments to make them enjoyable and

one expects them to be present, but turkey without even bread sauce is bland and tasteless.
A few pieces of dry hard prunes, hard, tasteless white 'sticks' of something (unripe melon?) is not a fruit salad. We had no fresh fruit that week.
I was horrified that there was no wholemeal bread, we never eat anything else. Sadly tea and coffee were never more than warm on delivery.
I always think that meals should be something to look forward to and eaten with pleasure. Something important for old people for whom pleasures are often few and far between.

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Review from Jacki S (Partner of Resident) published on 22 June 2017
Submitted via Postal Card • Report

Overall Experience

My partner is in the advanced stages of Alzheimer's and dementia with Lewy bodies.
He is being very well cared for in an environment which caters for his needs which can be severe.
The staff are unfailingly kind and considerate and he is always treated with respect.

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Review from Pamela L (Daughter of Resident) published on 7 June 2017
Submitted via Postal Card • Report

Overall Experience

Peaker Park looked after my mother for the last two years of her life, treating her with dignity and kindness, even though her behaviour was frequently extremely difficult due to her dementia.
Everyone did their best to anticipate and meet her needs and take genuine care of her.
On many occasions,

staff 'went the extra mile' in caring for mum, trying to calm her agitation and make her comfortable, whether at the home, on hospital visits, or at the end of her life.
My father and I were always made to feel welcome and management and carers alike would take the time to talk over any concerns.
I would particularly like to thank the dementia team for their professionalism and patience often in the face of considerable hostility from mum.
Last but by no means least, Peaker Park is as pleasant a home as any I have visited - and moreover does not smell like a care home, which is no mean feat.

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Review from Carol B (Daughter of Resident) published on 16 May 2017
Submitted via Postal Card • Report

Overall Experience

My father, who has Alzheimer's, went into Peaker Park Care Home in March of this year. He was not an easy resident to deal with but I am very impressed with the care that he received at this home.
The staff rang me to update me on any changes and they rang on 21st April to say that they felt that the

end of his life was near.
I went in and the staff were wonderful with him. they showed great 'empathy' in making him as comfortable as possible. Someone was with him the whole time, speaking soothingly to him and gently stroking his arm.

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Review from N L (Husband of Resident) published on 11 May 2017
Submitted via Postal Card • Report

Overall Experience

My wife moved to Peaker Park after being 'sectioned' in Leicester.
She was cared for with love and despite her being very awkward with the staff at times, they looked after her with patience and consideration.
I have categorised 'activities' as satisfactory as she was unable to participate. I would

(and have) recommended the care/nursing home at Peaker Park unreservedly.

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Review from Gill W (Sister of Resident) published on 12 April 2017
Submitted via Postal Card • Report

Overall Experience

Every member of staff, from cleaners, kitchen staff to care staff were very attentive, caring and professional. My brother could not have had better care.

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Review from J B (Daughter of Resident) published on 28 March 2017
Submitted via Postal Card • Report

Overall Experience

A few initial issues. On the whole satisfied Mum looked after very well.
The staff are caring and approachable.
The unit leader is fantastic.
Other residents seem happy and settled and there is a good atmosphere generally.

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Review from A B (Wife of Resident) published on 22 March 2017
Submitted via Postal Card • Report

Overall Experience

The carers are excellent. They are friendly, work extremely hard and go that extra mile in caring for my husband and the other residents. I have no qualms in trusting my husband to their care.
Management are professional and respond promptly to any requests.

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Review from Carolyn D (Daughter of Resident) published on 21 March 2017
Submitted via Postal Card • Report

Overall Experience

We have been pleased with the care given during January. My mother has always looked clean and well dressed and the carers are vigilant as to her whereabouts and safety. Her personal needs are treated with kindness and dignity and I do feel they do care about her well-being. Sometimes, I feel they are

'thin on the ground' as pressures mount up but the carers on duty do a fantastic job, coping with each situation as it arrives with professionalism.

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Review from S W (Daughter of Resident) published on 20 March 2017
Submitted via Postal Card • Report

Overall Experience

From the first day my father arrived, he has been looked after with care and compassion. I am so glad we chose Peaker Parker Care Village for him as he is very content and feels safe thanks to the excellent staff.

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Review from J W (Daughter of Resident) published on 14 February 2017
Submitted via Postal Card • Report

Overall Experience

Mum moved to Peaker Park Care Village after a long spell in hospital and after the family had visited and discussed 11 previous care homes. Parker Park presents itself as a modern, upbeat and hotel-type accommodation for both respite and long term care. Not only is it an inviting building, the care

given to residents is superb. Mum was at Peaker Park for 5 1/2 years during which time she received excellent care socially and medically. The residents are "guests" treated with dignity and respect. Hygiene is first class and my Mum regards Pearker Park as her home with the bonus of high-class hotel facilities.

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Review from Lizzie P (Daughter of Resident) published on 13 February 2017
Submitted via Website • Report

Overall Experience

My mother came to Peaker Park for respite care after a hospital stay (having been unable to return to her usual accommodation). She ended up staying 6 months and has only now left in order to move to another care home closer to family in the South. She has really enjoyed her stay at Peaker Park. The

carers are warm, friendly and attentive. The team leaders, have been wonderful. She has made friends and has enjoyed some of the activities on offer. Her room is always clean and the staff always happy to spend time with her. The activities co-ordinator was also excellent.

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Review from Alan W (Son of Resident) published on 7 February 2017
Submitted via Website • Report

Overall Experience

The staff I encountered on each visit, although ever changing, always seemed committed to caring for my dad. There were many issues - items going missing from his room, such as the remote control for his TV, his spectacles, hearing aid and his food always cold and unattractive, there was also uncertainty

as to whether we were supposed to feed him when it was just left in the room. After six months of complaining leading to a formal letter of complaint, a meeting, where issues such as lack of provision of basic items such as bibs, towels and soap, were to be discussed was held but which the manager declined to attend. It was never made clear what the relatives were supposed to pay for and what was included.

The environment is new, clean and maintained. For those able to take part, well planned activities are arranged. I never saw the sweet shop, bar or cinema in use, however.

Overall, the impression is of some dedicated, caring staff who looked after dad within the confines of management complacency.

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Review from Carolyn D (Daughter of Resident) published on 27 October 2016
Submitted via Postal Card • Report

Overall Experience

Mum has been in Peaker Park for 8 months and during that time, she has been cared for in all matters with consideration, friendliness and what is most important, dignity. The staff are extremely helpful if there is a problem and nothing is too much trouble. Considering the amount of work that has to

be done they are amazing.
A couple of mum's belongings (shoes and perfume) have gone missing, you expect socks, nighties etc to be misplaced but not new shoes and a personal gift! A letter was sent to head office.

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Review from Terry C (Daughter of Resident) published on 14 October 2016
Submitted via Postal Card • Report

Overall Experience

I cannot praise Peaker Park Care Village and all its staff enough for the help, support and care it has shown to my father and to us over the past two years.
It has helped us through the maze of the care system paperwork, NHS and all the services. Peaker Park staff have gone above and beyond their

duty. The standards of care are excellent and the facilities were excellent, in lovely surroundings. The staff were friendly, very efficient providing a pleasant outing each day, and all knew their jobs very well. They treated my father with respect and dignity at all times and provided comfort when he needed it.

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Peaker Park Care Village

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Funding & Fees Guide for Peaker Park Care Village

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