Cedars Care Home

14 Sweyne Avenue, Southend-on-Sea SS2 6FQ
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9.8 69 Reviews
  • Cedars Care Home, Southend-on-Sea
Cedars Care Home provides first-class care in picturesque Southend-on-Sea.

CQC has rated the home as 'good' overall and 'outstanding' in the 'responsive' category, reflecting a flexible approach to residents’ individual choice and continuity of care (June 2019).

This modern, purpose-built home offers exceptional long-term and respite care for the elderly, and those living with dementia-related conditions. Cedars prides itself on ensuring the best possible quality of life for residents, providing professional care delivered with empathy, compassion and a focus on dignity.

Cedars has been recognised for the quality of its palliative and end of life care, regularly receiving accolades from the Palliative Care Awards and the Great British Care Awards.

It has recently been re-accredited as part of the Gold Standards Framework, also receiving the GSF Quality Hallmark Award (October 2024).

There is accommodation for 48 residents over three floors in bright, spacious, comfortable and well-furnished rooms, each with a pleasant aspect and ensuite or wet room facilities. The home has a lovely light and airy feel, with homely communal areas, lounges and dining rooms on each floor, and a wheelchair-accessible garden.   The communal areas are designed to provide relaxed spaces to socialise or participate in daily activities. There is also a hairdressing salon.

The home also encourages residents to personalise their rooms with favourite pictures and photographs, ornaments and small items of furniture.

There is lift access to all floors, and all areas are wheelchair accessible. Free Wi-Fi is available throughout the home and all rooms are equipped with TV, a nurse call system and an adjustable automatic bed.

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Care Provided by Cedars Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 48 Service Users
  • Privately Owned
  • Care Offered
  • Bipolar/Manic Depression
  • Cancer Care
  • Challenging Behaviour/Psychosis
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Palliative Care

Good to Know

  • Person in charge
  • Victor Zingoni (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (48)
    • Single Rooms with ensuite Wet Room (6)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2023
    • Number of floors: 3

Funding & Fees Guide for Cedars Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,550
    • Self-Funded Residential Dementia Care from £1,550
    • RESPITE Self-Funded Residential Care from £1,550
    • RESPITE Self-Funded Residential Dementia Care from £1,550

  • Fees are dependent on the level of care required. Please contact the home directly for more information.
  • (these prices are only a guideline, please contact Cedars Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visits for new admissions must be arranged by calling the care home at this time.


  • Parking

  • Free on-site parking is available.


Cedars Care Home Reviews (69)

Total of 69, showing 21-40
9.8

Cedars Care Home has a Review Score of 9.8 (9.774) out of 10, based on 18 reviews in the last 2 years. Over all time Cedars Care Home has 69 reviews.

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Review from Kenneth B (Son of Resident) published on 10 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

There is always a warm welcome upon arrival for each visit. Management are approachable on any issues. The carers are very friendly and positive. My mother is treated with respect and appears to be in excellent hands. I certainly would recommend this establishment.

Reply from Victor Zingoni, Registered Manager at Cedars Care Home

Dear Kenneth, thank you so much for taking the time to review Cedars Care Home. We are so proud of our home and the care and dedication shown by the team. I will pass on your comments to the team who will be very happy to receive them.


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Review from Peter H (Stepson of Resident) published on 2 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are a joy to see each time we visit. There is always so much positivity and a warm welcome from all. You really do make us feel like one of your family. My stepmother is very lucky to be looked after by you all and we thank you so very much.

Reply from Victor Zingoni, Registered Manager at Cedars Care Home

Dear Peter, thank you so much for your heartfelt feedback and comments which mean such a lot to the team. We are very grateful that you chose our home for your relative's care.


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Review from Paul H (Son of Resident) published on 31 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum moved to Cedars Care Home in March 2022 and after a few unsettling weeks in new surroundings has now settled in and is very happy with the care and support she receives, she is also blind which is an added handicap but the staff are very attentive to her.
I would strongly advise anyone who is considering
care for a parent or becoming a resident at Cedars to come.

Reply from Victor Zingoni, Registered Manager at Cedars Care Home

Dear Paul, thank you for taking the time to write such a lovely review of our home. We have an amazing team who work hard to provide the best care and support for residents and their families. So it really is pleasing to receive such positive and encouraging feedback. Your relative is such a pleasure to look after and is very much loved here at Cedars. We look forward to seeing you and your family again when you next visit.


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Review from Lesley W (Friend of Resident) published on 8 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum entered Cedars Care Home in July 2021 and was not managing to care for herself at home any longer. Mum has improved a lot and gets all the help she needs while being encouraged to do things for herself wherever possible. Although Mum is not too keen on some of the activities she is always asked
if she wants to join in, she likes to sit in the garden, weather permitting. I have found the level of care to be excellent.

Reply from Victor Zingoni, Registered Manager at Cedars Care Home

Thank you for taking the time to write such a lovely review of our home. We have an amazing team who work hard to provide the best care and support for residents and their families. So it really is pleasing to receive such positive and encouraging feedback. Your relative is such a pleasure to look after.


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Review from Helen T (Respite Resident) published on 25 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We feel very fortunate that we managed to get a room at Cedars Care Home for my mother-in-law in January 2022. From the moment we visited we felt the warmth and care from every staff member we came across. Each time we encountered another staff member going about their duties, either cleaning, serving
tea, helping residents, there was always a warm and welcoming smile and comment. We felt at home instantly. My mother-in-law said at the time, "If you get fed up with me I wouldn't mind moving in permanently!", I said, "Don't get any ideas! This is temporary!".
My mother-in-law was dealt with by caring and attentive staff with love, kindness, respect and a chirpy attitude. She joined in with chair Zumba, music afternoons, bingo and was happy to socialise with other residents and spend time at the nurse's station each day - this is something she said she would never do!
It was lovely. A stressful time was made pleasant with the knowledge that my mother-in-law was safe, cared for and happy.
Thank you.

Reply from Victor Zingoni, Registered Manager at Cedars Care Home

Dear Helen, we very much appreciate that you took the time and trouble to give us such a kind review. We are delighted to have had your loved one stay with us, and we're very pleased to hear that she enjoyed her time with us, and have gone back home refreshed and rejuvenated. It goes without saying that we would be delighted to have your loved one stay with us again in the future!


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Review from Steve W (Son of Resident) published on 1 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Our mother was finding it difficult to look after herself to the same standard as she was used to doing. The Cedars Care Home provides this care by way of the staff, who are very diligent and caring in their duties.
The staff are helpful and approachable, and our mother wants for nothing.
The residents
are treated with the utmost respect and dignity.

Reply from Victor Zingoni, Registered Manager at Cedars Care Home

Many thanks for your kind words, which are most appreciated by all of us here at the home. We are pleased that you're been satisfied with your relative’s care. I will ensure that your kind comments are passed onto the team, who will really appreciate them.


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Review from Frank H (Son-in-law of Resident) published on 1 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

With the Covid difficulties experienced by everyone, the opportunities to visit have been limited. Generally, my wife goes to see her mother. However, I am aware the management at Cedars Care Home in Southend have done all they can to maintain a good service of care for their patients/residents. They
have also been quick to assist in keeping communications open.

Reply from Victor Zingoni, Registered Manager at Cedars Care Home

Thank you for taking the time to write such a lovely review of our home. We look forward to seeing you and your family again when you next visit.


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Review from D H (Daughter of Resident) published on 1 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My relative is very happy with the care she receives and says that she is 'well looked after'. I am also pleased with the standard of her care. Over the last two years with the varying Covid restrictions, the staff at Cedars Care Home have always done their best to keep me informed and were able to
accommodate visits when allowed. It was especially appreciated that I could visit over the Christmas period last year.

Reply from Victor Zingoni, Registered Manager at Cedars Care Home

Thank you very much for your review. The team and I are delighted that you're happy with your loved one’s care. Your relative is such a pleasure to look after and is very much loved here at Cedars Care Home.


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Review from Janice H (Daughter of Resident) published on 1 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would recommend Cedars Care Home to anyone looking for either a residency or respite care for their family member or friend. The staff are caring, and it has been our families experience that all staff are very approachable and friendly and that the care of the resident is very important. During Covid,
it has been extremely testing for residents, care workers and all staff at the home. I would like to thank them for keeping us up-to-date with key changes and for keeping all as safe as possible. The cleanliness is very good, and they have continued to try and stimulate the residents with various activities, even though at times, I'm sure this must have been difficult. Thank you all.

Reply from Victor Zingoni, Registered Manager at Cedars Care Home

Dear Jan, thank you for your kind feedback, and for working with our team to ensure that your loved one receives the best possible care and support. We’re so happy to have you both as part of our Cedars family. I will pass on your comments to the team, who will be very happy to receive them.


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Review from Wendy C (Daughter of Resident) published on 31 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We, as a family, would thoroughly recommend Cedars Care Home. All staff are welcoming and friendly, and nothing is too much trouble. The care our mum receives is amazing, and everyone is so kind and caring. The home is bright and extremely clean, and we feel very happy that our mum is under their care.
They have an entertainments programme for the residents, take them out for trips if they are able and generally have the residents well-being as a first priority. Cedars, you are truly amazing; thank you for everything you do!

Reply from Victor Zingoni, Registered Manager at Cedars Care Home

Dear Wendy, thank you for taking the time to write such a lovely review of our home. We have an amazing team, who works hard to provide the best care and support for residents and their families. So it really is pleasing to receive such positive and encouraging feedback. Your relative is such a pleasure to look after and is very much loved here at Cedars Care home. We look forward to seeing you and your family again when you next visit.


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Review from J R (Daughter of Resident) published on 31 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Really pleased with the care my mum has received at Cedars Care Home. Would strongly recommend to others. All staff are very helpful, caring, approachable and go beyond their role to meet the needs of residents and family. Thank you.

Reply from Victor Zingoni, Registered Manager at Cedars Care Home

Dear, Jan, thank you for your kind feedback, and for working with our team to ensure that your loved one receives the best possible care and support. We’re so happy to have you both as part of our Cedar’s family. I will pass on your comments to the team, who will be very happy to receive them.


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Review from S D (Son of Resident) published on 24 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone at Cedars Care Home has been found to be helpful and with a smile on their face. Assist residents to feel at home. It has been noted that many go the extra mile to ensure this. The food is well presented and tasty. The entertainment trips out and facility to use the garden is much appreciated.
A special thank you to the care assistant on the second floor for his kindness.

Reply from Victor Zingoni, Registered Manager at Cedars Care Home

Thank you for taking the time to write such a lovely review of our home. We have an amazing team who works hard to provide the best care and support for residents and their families. So it really is pleasing to receive such positive and encouraging feedback. Your relative is such a pleasure to look after and is very much loved here at Cedars Care home.


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Review from Linda M (Daughter of Resident) published on 2 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been touched by the care and attention given to our father. We could not have asked for more, especially in his last weeks. That concern for us as a family helped get us through a difficult time too. Dad was only there a few months but we felt the staff tried to see the real man behind all his
medical needs. Thank you.

Reply from Victor Zingoni, Registered Manager at Cedars Care Home

Dear Linda, thank you so much for your heartfelt feedback and comments, which mean such a lot to the team. We are very grateful that you chose our home for your relative’s care. He was such a lovely person and it was our pleasure to welcome him to our family and look after him. As you can imagine, we miss him very much. Please accept, once again, our condolences on your loss.


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Review from Karen C (Niece of Resident) published on 9 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

Lack of attention to personal care and unwillingness to understand the full range of issues of my relative is a significant issue. Whilst my relative is settled in her surroundings, as a family we continue to be unhappy with overall standards of care.

Reply from Victor Zingoni, Home Manager at Cedars Care Home

Dear Karen, Thank you for your recent review for Cedars Care Home. We are concerned to hear that you are unhappy with the standards of care here at Cedars for your relative. We are already working hard with the team to ensure that we meet the needs of your loved one, and are more than happy to discuss any issues with you.


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Review from Lynda R (Daughter of Resident) published on 9 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum had been a resident for over 7 years. In that time her needs changed and her care was always appropriate. She went from being able to walk with a zimmer frame and then a wheelchair and finally bed-bound. At all times she was encouraged to be as independent as she could be. She loved all the activities
from arts and crafts to exercise groups and especially the excellent entertainment. When she was bed-bound the staff continued to sing with her and I have lovely FaceTime videos of her singing in her final days. To me, one of the most impressive things is the staff really get to know the residents and it's the little things that count - what they enjoyed and what they didn't like to do, always smiling and laughing with her or reassuring if Mum was distressed. The management team are supportive to the staff, residents and relatives and any issue no matter how big or small can be discussed. It was indeed my mum's home and I felt like part of the family too.

Reply from Victor Zingoni, Home Manager at Cedars Care Home

Dear Lynda,
Many thanks for your kind review. It was a real privilege to have been able to look after your mother for so long. We are delighted that you feel she was in good hands, and that you considered yourself to be part of our family, just as she was. She was certainly a lively character, joining in the activities and entertainment with real energy and enthusiasm. We remember many things about her – her determination to remain independent, her huge smile and how she loved to sing! During the seven years that she was with us, we got to know her well. We all loved her and she is very much missed here at the home. We would like to wish you and your family all the best for the future.


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Review from Michael T (Son of Resident) assisted by family/friend published on 7 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was exceptionally well cared for by the management and staff during over 3 years at Cedars Care Home. The carers were so kind that he was happy to regard the home as his own home and the staff as his affectionate family.

Reply from Victor Zingoni, Home Manager at Cedars Care Home

Dear Michael, many thanks for your kind review. We’re very pleased that you felt that your father was so well cared for in the time that he was here with us at Cedars. He was certainly a very important part of the home and is very much missed by us all. We wish you and your family all the very best for the future.


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Review from Jane N (Daughter of Resident) published on 2 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother went into the home in June 2013 and recently died in December 2020. We are confident Mum was in the best place possible. Her room was bright, well decorated and overlooked a well maintained sheltered garden. We were made very welcome by staff and could visit when we wanted. My mother's wishes
were always taken into account and she was given the option of joining in activities, outings or not as she wished or felt able. Staff were caring and treated her with dignity. and often genuine affection. If any issues arose we were able to bring them up with staff or management and they would be looked into and resolved. Several times a year there was a relative and residents meeting and we would be updated on plans and changes and could raise any issues.
This review is based on our experience up to March 2020 before lockdown.

Reply from Victor Zingoni, Home Manager at Cedars Care Home

Dear Jane, thank you very much for taking the time to write a review for Cedars Care Home. We believe that each individual is unique in their own way, and Mum was no exception. We also recognise the difficulties faced by families over the last year, thanks to Covid-19 restrictions, but we’re so pleased that you were happy with the care given to your mum. We always strive to provide high-quality care with dignity and compassion. We will pass on your kind comments to all the staff. We'd like to offer you and your family our very best wishes.


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Review from Marion H (Daughter of Resident) published on 3 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum spent her final 18 months at Cedars and they made her life so much more fulfilled than it had been for some years due to her progressive condition. Mum was cared for wonderfully well, with respect for her individual needs and preferences, including how her room was arranged. The exceptional provision
of activities, outings, and events gave her such happiness and pleasure. The premises and facilities are lovely, homely, and well looked after. Any difficulties are dealt with efficiently but with kind consideration. The staff are professional but friendly, kind, thoughtful, and truly caring people. We are very grateful to all at Cedars for everything they did for our Mum, and us as a family. Cedars epitomises what true care is.

Reply from Vicky Croton, Care Home Team at Cedars Care Home

Hi Marion, many thanks for your kind review. We are so pleased to hear that you feel that your mother was safe and well looked after here at Cedars. We know how much she enjoyed all the activities and outings. Staff remember her as someone who joined in absolutely everything, determined to live life to the full. She loved the chair exercise sessions and singalongs – we couldn’t believe it when she brought her own karaoke machine with her into the home! She especially loved trips to the seaside and the next best thing for her was sitting in our garden with her sun hat on. Your mother was a huge personality who is very much missed by residents and staff.


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Review from Sylvia M (Wife of Resident) published on 12 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I was apprehensive leaving my husband at Cedars for the first time last week, but when I collected him after a week's respite he was very relaxed and seemed to have a very good relationship with the carers. I now feel much more confident to do this again - good for my husband and good for me. Thank
you so much.

Reply from Victor Zingoni, Registered Manager at Cedars Care Home

Thank you very much for taking the time to write a review for Cedars Care Home. We are so pleased that you are happy with the care given to your loved one. We are always striving to provide high-quality care with dignity and compassion. We will pass on your kind comments to all the staff. Thank you once again.


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Review from Jacqueline C (Wife of Resident) published on 10 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It was necessary for a member of the family to have an eight-day respite stay and we were impressed with Cedars from our initial visit. From the friendliness of the staff to the cleanliness of the home, the slightly reticent family member was won over and would be happy to stay again if needed. Thanks
to all the staff at Cedars.

Reply from Victor Zingoni, Registered Manager at Cedars Care Home

Thank you very much for taking the time to write a review for Cedars Care Home. We are so pleased that you are happy with the care given to your loved one. We are always striving to provide high-quality care with dignity and compassion. We will pass on your kind comments to all the staff. Thank you once again. Best wishes.


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Current Review Score: 9.8 (9.774)

Overview of Review Score

The Review Score of 9.8 (9.774) out of 10 for Cedars Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 18 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.774 for Cedars Care Home is calculated as follows: ( (169 Excellents x 5) + (38 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 212 Ratings = 4.774

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Cedars Care Home is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 48 registered maximum number of service users is 9.6, which has been reached with 18 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 29 Jun 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (22)

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Meet the Team (1)

Victor

Victor Zingoni

Job Title: Home Manager

Joined: 2013

Victor Zingoni joined Canford Healthcare as deputy manager in December 2013, having spent the previous eight years managing another care home. Victor says, “We see ourselves as our residents’ extended family. They place their lives in our hands, trusting us to deliver the best possible care. For this, to work it’s vital that we have open, honest and compassionate dialogue with both residents and their families."