Cedars Care Home

14 Sweyne Avenue, Southend-on-Sea SS2 6FQ
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9.8 69 Reviews
  • Cedars Care Home, Southend-on-Sea
Cedars Care Home provides first-class care in picturesque Southend-on-Sea.

CQC has rated the home as 'good' overall and 'outstanding' in the 'responsive' category, reflecting a flexible approach to residents’ individual choice and continuity of care (June 2019).

This modern, purpose-built home offers exceptional long-term and respite care for the elderly, and those living with dementia-related conditions. Cedars prides itself on ensuring the best possible quality of life for residents, providing professional care delivered with empathy, compassion and a focus on dignity.

Cedars has been recognised for the quality of its palliative and end of life care, regularly receiving accolades from the Palliative Care Awards and the Great British Care Awards.

It has recently been re-accredited as part of the Gold Standards Framework, also receiving the GSF Quality Hallmark Award (October 2024).

There is accommodation for 48 residents over three floors in bright, spacious, comfortable and well-furnished rooms, each with a pleasant aspect and ensuite or wet room facilities. The home has a lovely light and airy feel, with homely communal areas, lounges and dining rooms on each floor, and a wheelchair-accessible garden.   The communal areas are designed to provide relaxed spaces to socialise or participate in daily activities. There is also a hairdressing salon.

The home also encourages residents to personalise their rooms with favourite pictures and photographs, ornaments and small items of furniture.

There is lift access to all floors, and all areas are wheelchair accessible. Free Wi-Fi is available throughout the home and all rooms are equipped with TV, a nurse call system and an adjustable automatic bed.

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Care Provided by Cedars Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 48 Service Users
  • Privately Owned
  • Care Offered
  • Bipolar/Manic Depression
  • Cancer Care
  • Challenging Behaviour/Psychosis
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Palliative Care

Good to Know

  • Person in charge
  • Victor Zingoni (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (48)
    • Single Rooms with ensuite Wet Room (6)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2023
    • Number of floors: 3

Funding & Fees Guide for Cedars Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,550
    • Self-Funded Residential Dementia Care from £1,550
    • RESPITE Self-Funded Residential Care from £1,550
    • RESPITE Self-Funded Residential Dementia Care from £1,550

  • Fees are dependent on the level of care required. Please contact the home directly for more information.
  • (these prices are only a guideline, please contact Cedars Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visits for new admissions must be arranged by calling the care home at this time.


  • Parking

  • Free on-site parking is available.


Cedars Care Home Reviews (69)

Total of 69, showing 41-60
9.8

Cedars Care Home has a Review Score of 9.8 (9.774) out of 10, based on 18 reviews in the last 2 years. Over all time Cedars Care Home has 69 reviews.

Overall Experience

  • 58
  • 10
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Date Published

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Review from P R (Resident) published on 10 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I stayed at Cedars Care Home after an accident. I live at my flat in Romford. I spent 3 weeks in hospital. The staff at Cedars were professional, I can't praise them enough and plan to spend a day volunteering once I've moved to Southend. They should be paid more.

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Review from Jan W (Daughter of Resident) published on 16 July 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was in Cedars Care Home for three years and loved it. All of the staff are very caring, attentive and professional. The home is kept spotlessly clean and meals are not only nutritional, they match the high standards of top restaurants! Every week there are performers to entertain the residents,
and art/craft and cooking activities. Residents are also taken out on trips to local places of interest. Cedars is more like a five-star hotel than a care home.

Reply from Victor Zingoni, Registered Manager at Cedars Care Home

Thank you very much for taking the time to write a review for Cedars Care Home. We are so pleased that you are happy with the care given to your loved one, we are always striving to provide high-quality care with dignity and compassion. We will pass on your kind comments to all the staff. Thank you once again. Best wishes, Victor Zingoni.


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Review from Gillian G (Daughter of Resident) published on 6 March 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been sending Mum for respite into Cedars Care Home over the past 5 years. From the very first respite, she was treated with respect and dignity. She was accepted and treated like a permanent resident. The staff took time to find out about her life experiences and family relationships. When I
took Mum in for respite I could walk out knowing I had left Mum in caring competent hands. Sadly, on her last respite there she had a fall, which led to her becoming unwell and losing her strength and fight to live. Throughout this time the staff were very caring and supportive. They called the family immediately when any changes occurred showing sympathy and empathy. Our mum was 94 years old with mobility problems and dementia. Staff at Cedars Care Home couldn't have done any more for her. Thank you all.

Reply from Victor Zingoni, Registered Manager at Cedars Care Home

Thank you very much for taking the time to write a review for Cedars Care Home. We are so pleased that you are happy with the care given to your loved one, we are always striving to provide high-quality care with dignity and compassion. We will pass on your kind comments to all the staff. Thank you once again.


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Review from Robert T (Son-in-law of Resident) published on 25 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Extremely helpful and friendly staff, nice surroundings, very pleasant decor. My in-laws are very happy here. Excellent reception staff and manager.

Reply from Victor Zingoni, Registered Manager at Cedars Care Home

Thank you for your comments. The staff work hard to deliver excellent care.


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Review from S F (Daughter of Resident) published on 25 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I thought the home was really nice, very clean, lovely rooms and lovely spacious building. My mum was on the whole very happy with the food on order. I thought the entertainments were pretty good and I felt the activity coordinator was trying really hard to provide it with the rest of the team helping.
I felt the care wasn't great on occasions but the staff were all lovely.
I do however feel that it's very expensive for what it is.

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Review from L P (Daughter of Resident) published on 6 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Really good experience with this residential home. Staff were always helpful and friendly to both residents and their families. Facilities were really good and activities quite varied giving adequate stimulation, although some events planned did not materialise for some reason.
Always made to feel
welcome.

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Review from A D (Daughter of Resident) published on 28 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum stayed here for respite for one week. It was like being part of a family. She has made some new friends and is going to come back to visit them. She has been really looked after.
Thank you so much.

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Review from C O (Daughter of Resident) published on 26 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was treated/cared for exceptionally well. When she first arrived she was unable to walk at all after a series of falls and stays in hospital. After a month she left with some of her mobility returned.
The staff were absolutely brilliant and nothing seemed to be any trouble and Mum was put at
her ease, especially at times when she was embarrassed.

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Review from Ann R (Daughter of Resident) published on 9 August 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As a family, we found the care and attention given to our father during his time at Cedars was exemplary. The staff were very hard-working and attentive and seemed genuinely fond of my father. Nothing was too much trouble.

Reply from Victor Zingoni, Registered Manager at Cedars Care Home

Thank you very much for your positive review. It means a lot to the team at Cedars.


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Review from Anita N (Daughter of Resident) published on 9 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Cedars Care Home is a cheerful bright care home with a lovely garden.
It is a pleasure to visit with no "smell" often associated with care homes. My father receives the very best care and attention, affection and respect from all members of staff.
He, in turn, feels safe and is very fond of the
staff who care for him. He is now 101 years old and I am sure the care he receives has contributed to his great age.

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Review from Colette H (Daughter of Resident) published on 15 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been coming to Cedars for daycare then full-time residency.
I find all the staff to be extremely approachable I must mention a certain staff member sho has been extremely helpful with any of my concerns and providing solutions.

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Review from Ruth (Granddaughter of Resident) published on 29 May 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Grandma has lived at The Cedars for several years now. She settled in fairly quickly and, at the beginning when she was unsettled, the staff would phone me to talk to and reassure her. There is a balance of trying to get people involved in activities and leaving them alone. I have been made to feel
welcome and have enjoyed sitting in the garden or singing along at a concert.
On a more basic level, it doesn't smell (either of urine or sanitisers/air fresheners) and I have not overheard residents being spoken to harshly. The staff are friendly despite the challenges of caring for people who can be very dependent, difficult and aggressive sometimes. Caring for old people with dementia is never going to be easy or 'pretty', but she is safe and happy.
I ask my Grandma each time I visit whether she is happy and she says that she is. I would love it if she could move to be nearer to me, as I live several hours away but, if this can't be, I do not feel she could be anywhere better.

Reply from Victor Zingoni, Registered Manager at Cedars Care Home

Thank you for your comments. I'm glad your grandmother has settled well in the home.


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Review from Richard B (Son of Resident) published on 29 May 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As soon as I entered the home, I received a nice friendly welcome. I find mums room nice and clean and tidy, and also the car for her is great. Even though mum cannot get involved with the activities due to her health conditions, I find that there is always a lot going on for the other resident's. Also,
I find the food to be of very good quality. I would have no hesitation in recommending this home to anyone else.

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Review from Patrick N (Husband of Resident) published on 17 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife was cared for 18 months at Cedar Care Home. They give her top treatment but her illness took her in the end.

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Review from Barbara (Daughter of Resident) published on 26 March 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum went into Cedars for respite after being in hospital and has been a resident since last year and she is happy and settled. The staff are lovely and seem to really care about all the residents and their families. They couldn't do more.
Mum enjoys the various activities that are offered and is doing
more now than she has done for a long time. The food is good; she enjoys it and is happy with her care and surroundings.
I'm happy that Mum is being well looked after and I have no worries about her care.

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Review from M B (Respite Resident) published on 12 March 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service throughout from manager through to care assistants. Kind and caring and went to lengths to make mum happy. The care assistants constantly interacted cheerfully with all and kept friendly eye on vulnerable residents whilst allowing them independence and dignity. Would highly recommend
Cedars Care Home.

Reply from Victor Zingoni, Manager at Cedars Care Home

Thank you for taking the time to post the review. We are delighted that you were happy with services we provided at Cedars for your mother.


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Review from Gary B (Son of Resident) published on 15 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was in for two weeks respite care and I was very impressed with all the staff receptionist, carers, managers all very friendly and caring. I had complete faith that my mother would be cared for.

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Review from G R (Son-in-law of Resident) published on 1 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law came into the care of Cedars Care Home Southend for 4 weeks convalescence. Our experience was very positive, caring staff, organised and efficient. We would recommend this facility. It was clean and the garden was a lovely asset as well.

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Review from D K (Nephew of Resident) published on 6 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My aunt has been made very welcome from the start. The managers have been very accommodating. The staff are extremely helpful and pleasant and caring. Any special requests are met where possible. The laundry service is exceptional. Her overall experience lies somewhere between very good and excellent
and she appears to be very settled there.

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Review from M M (Cousin of Resident) published on 31 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

For a short time, my cousin was in the home. I could not fault the care and attention she received.

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Current Review Score: 9.8 (9.774)

Overview of Review Score

The Review Score of 9.8 (9.774) out of 10 for Cedars Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 18 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.774 for Cedars Care Home is calculated as follows: ( (169 Excellents x 5) + (38 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 212 Ratings = 4.774

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Cedars Care Home is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 48 registered maximum number of service users is 9.6, which has been reached with 18 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 29 Jun 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (22)

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Meet the Team (1)

Victor

Victor Zingoni

Job Title: Home Manager

Joined: 2013

Victor Zingoni joined Canford Healthcare as deputy manager in December 2013, having spent the previous eight years managing another care home. Victor says, “We see ourselves as our residents’ extended family. They place their lives in our hands, trusting us to deliver the best possible care. For this, to work it’s vital that we have open, honest and compassionate dialogue with both residents and their families."